Most reviews say customers paid but the order never arrived, and emails and phone calls went unanswered. Several users also report they could not finish checkout because card details would not save or there was nowhere to enter payment information. A few reviews describe good results, including one fast delivery and one return handled after a leaking product. Overall, the main theme is failed fulfilment alongside unresponsive support.
Examples from available reviews (Nov 2021 – Mar 2026).
Could not pay and received no phone support.
“no payment method, no one answers phone.”
Payment taken but no responses; seeking bank refund.
“payment was taken straight away”
Fast next-day delivery for Creed Aventus.
“Fast next day delivery on creed aventus”
Product arrived leaking and customer service was slow and unhelpful.
“I was very disappointed by how they handle customers' complaints and returns.”
Reviews focus more on whether orders get sent at all than on courier speed. A small number mention quick dispatch and successful next‑day delivery. More often, reviewers describe orders being cancelled or not delivered after payment attempts.
Price comes up only occasionally. One reviewer questions the higher price of a specific fragrance compared with a known luxury brand. Most value complaints relate to paying and not receiving the item, rather than the price itself.
Several reviewers report checkout issues, including missing fields for card details and repeated payment errors. For multiple users, these problems stopped the purchase. A smaller group placed orders without running into those errors.
Few reviews discuss product condition. One says an item arrived leaking and criticises how the return was handled. No other specific defects show up repeatedly.
Customers often say emails were ignored and phone calls were not answered after payment or order questions. Several describe money being taken with no shipping updates, leading some to pursue bank chargebacks. A few mention slow or unhelpful complaint handling when they did reach someone.
Most reviews describe transactions left unresolved and repeated, frustrating attempts to reach support. A small number report satisfactory outcomes, which stands in stark contrast. Customers therefore describe either smooth orders or major breakdowns in fulfilment and support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Could not pay and received no phone support.
“no payment method, no one answers phone.”
Could not register because no place to enter payment details.
“nowhere to put payment details.”
Payment taken but no responses; seeking bank refund.
“payment was taken straight away”
Order not delivered and emails and phone went unanswered.
“It's still not here.”
Seller charging more for Ombre Nomade than LV.
“Selling ombre nomade more dearer than lv?”
Cannot complete payment; card details won't save.
“comes up with an error every time I try to make a payment.”
Fast next-day delivery for Creed Aventus.
“Fast next day delivery on creed aventus”
No updates or replies about a backordered fragrance.
“Not once has anybody contacted me with updates”
Paid for perfumes but received no replies or delivery.
“I have ordered and paid for perfumes.”
Money taken but no order; no responses; bank refund arranged.
“Took money with no order placed !”
Perfume never arrived and emails received no response.
“My perfume never arrived!”
Item never arrived; had to obtain bank chargeback.
“item never arrived.”
Order not sent despite payment; contact attempts failed.
“They will not send your order, but only collect your money.”
Still waiting for delivery and received no email responses.
“Still waiting for the delivery”
Order not received after more than a month.
“I’ve not received my order from over a month ago”
Aftershave never received and contact attempts failed.
“Never received the aftershave.”
Sample not received after six weeks and no replies.
“not received my sample, it has been 6 weeks.”
Ordered four weeks ago with no items and no email replies.
“ordered 4 weeks ago no items”
Sample never arrived and email contact received no response.
“Purchased a sample which never arrived.”
I placed my order for Amouage Memoir Woman EDP last month but when it arrived, everything was a mess. The perfume had leaked and it was almost halfway. I immediately contacted customer care. The phones were not going through, tried to email, there was no response and it took two days before I could be attended to. I was very disappointed by how they handle customers' complaints and returns. It was such a terrible experience doing business with this company. Though I was finally refunded, the entire process was very stressful. I’m not going to buy from them again or recommend it to anyone!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Designer Perfumes 4 U is an online retailer that sells branded designer fragrances and grooming products. Its website lists perfumes, aftershaves, and sample sizes across multiple designer labels. Customers can browse by brand and size, then order through the site checkout. The company ships from its distribution locations and offers standard delivery options, with email and phone contacts for enquiries.