Reviews analysed show recurring issues with order fulfilment and customer communication: many customers report not receiving items and receiving no replies to emails or phone calls. There is one clear positive report of fast next‑day delivery, but the predominant pattern is delayed or missing orders and need to seek bank chargebacks or refunds. If you consider purchasing, verify current contact details, payment security and recent independent reviews, and prefer payment methods that offer dispute protection. For specific concerns, cite documented examples (for instance a leaked bottle and difficult refund process) when contacting your card issuer or consumer protection agency.
Examples from available reviews (Nov 2021 – Feb 2026).
Product arrived leaking and customer service was slow and unhelpful.
“I was very disappointed by how they handle customers' complaints and returns.”
Fast next-day delivery for Creed Aventus.
“Fast next day delivery on creed aventus”
Paid for perfumes but received no replies or delivery.
“I have ordered and paid for perfumes.”
Cannot complete payment; card details won't save.
“comes up with an error every time I try to make a payment.”
Many reviews report non‑delivery, delayed orders or problematic returns; a single review praised fast next‑day delivery but most experiences describe failed fulfilment.
Very few reviewers commented on price; one complaint compared the seller’s price unfavourably to another retailer.
Several reviewers reported website or payment issues (no payment field, checkout errors, unable to save card); these caused failed registrations or blocked purchases.
Product condition was rarely mentioned; one reviewer reported a leaked perfume on arrival and requested a refund after a stressful process.
A large number of reviews describe unresponsive customer support: unanswered emails, non‑working phone numbers and no order updates.
Most explicit overall summaries are negative: multiple reviewers labelled the service a scam or advised others not to buy; a single review was positive.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Could not pay and received no phone support.
“no payment method, no one answers phone.”
Could not register because no place to enter payment details.
“nowhere to put payment details.”
Payment taken but no responses; seeking bank refund.
“payment was taken straight away”
Order not delivered and emails and phone went unanswered.
“It's still not here.”
Seller charging more for Ombre Nomade than LV.
“Selling ombre nomade more dearer than lv?”
Cannot complete payment; card details won't save.
“comes up with an error every time I try to make a payment.”
Fast next-day delivery for Creed Aventus.
“Fast next day delivery on creed aventus”
No updates or replies about a backordered fragrance.
“Not once has anybody contacted me with updates”
Paid for perfumes but received no replies or delivery.
“I have ordered and paid for perfumes.”
Money taken but no order; no responses; bank refund arranged.
“Took money with no order placed !”
Perfume never arrived and emails received no response.
“My perfume never arrived!”
Item never arrived; had to obtain bank chargeback.
“item never arrived.”
Order not sent despite payment; contact attempts failed.
“They will not send your order, but only collect your money.”
Still waiting for delivery and received no email responses.
“Still waiting for the delivery”
Order not received after more than a month.
“I’ve not received my order from over a month ago”
Aftershave never received and contact attempts failed.
“Never received the aftershave.”
Sample not received after six weeks and no replies.
“not received my sample, it has been 6 weeks.”
Ordered four weeks ago with no items and no email replies.
“ordered 4 weeks ago no items”
Sample never arrived and email contact received no response.
“Purchased a sample which never arrived.”
I placed my order for Amouage Memoir Woman EDP last month but when it arrived, everything was a mess. The perfume had leaked and it was almost halfway. I immediately contacted customer care. The phones were not going through, tried to email, there was no response and it took two days before I could be attended to. I was very disappointed by how they handle customers' complaints and returns. It was such a terrible experience doing business with this company. Though I was finally refunded, the entire process was very stressful. I’m not going to buy from them again or recommend it to anyone!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Designer Perfumes 4 U is presented as an online fragrance retailer focused on selling designer perfumes and related fragrance products. Consumers researching this seller typically check product availability, delivery times, payment options, return policies and how the company handles customer service and complaints.