Reviews Analysed
21
We Collect & Analyse Reviews
Derek Rose
Experiences & Reviews
Derek Rose is a British luxury sleepwear and loungewear brand offering pyjamas, dressing gowns, underwear and casual garments. The label focuses on tailored construction and quality fabrics and sells through its own e‑commerce site and selected retail partners.
Overview & Key Metrics
Positive Sentiment
100%
Latest Review
13d
Overall Rating
5.0
Our Analysis
🎯
Service quality
Customers repeatedly report responsive, personalised support: staff locate out‑of‑stock items, arrange payment links and resolve issues quickly.
Share
Strong
24%
💰
Value for money
A small number comment on price: items are described as premium and not cheap, though some say the cost is justified.
Share
Mixed
2%
⚡
User experience
Online shopping is described as seamless: fast shipping, easy payment links, clear sizing guidance and straightforward returns processes.
Share
Strong
19%
🔧
Product quality
Reviewers note careful stitching, quality fabrics and lasting comfort; garments reported to wash well and perform with regular wear.
Share
Strong
11%
📞
Communication
Communication is cited as prompt and clear: email replies, direct phone contact and order updates are frequently mentioned.
Share
Strong
19%
⭐
Overall experience
Overall impressions are positive: buyers highlight product quality combined with attentive customer service and repeat purchases.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
Luxury Comfort: An Impressive Experience at Derek Rose
"I recently purchased some loungewear and men's underwear from Derek Rose and was thoroughly impressed with both the quality of the products as well as their comfort-led design. The attention to detail in the stitching and materials used was evident, making for a truly luxurious experience. The loungewear allowed me to relax in style, while also feeling comfortable enough to wear around the house. The men's underwear were just as impressive, providing support without sacrificing comfort. I especially appreciated the variety of colors and styles available for both products. Overall, my experience with Derek Rose was exceptional. Their focus on creating off-duty style that prioritizes comfort is truly something special in today's market. I highly recommend them for anyone looking for top-quality sleepwear, loungewear or leisurewear."
Althea McDermott
Collected.reviews
Jul 12, 2022
Featured for: Detailed product quality and comfort
Exceptional product and service
"Ordered personalised pjs online. Made a mistake with the thread color, so I emailed them and got an immediate response confirming what I would like. S..."
Yasmeen
Trustpilot
Sep 30, 2025
Featured for: Personalised order; fast, responsive service
Wonderful service and clothing
"I purchased clothing from Derek Rose that were lovely however the fit on the particular items did not work for me. The returns and refund process was..."
Nina Curtis
Trustpilot
Sep 30, 2025
Featured for: Easy returns and timely refund
Amazing customer service other retailers could learn from
"I ordered a few items early on in the seasonal sale and subsequently found they had been reduced further - I was contemplating returning the items but..."
Claire W
Trustpilot
Sep 30, 2025
Featured for: Price adjustment honoured; value noted
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Y
Yasmeen
trustpilot.com
Sep 30, 2025
Exceptional product and service
Ordered personalised pjs online. Made a mistake with the thread color, so I emailed them and got an immediate response confirming what I would like. S...
C
Chris Williams
trustpilot.com
Sep 30, 2025
Great company, great products and great service!
I have been buying Derek Rose clothing for over 15 years now. My wife and I are both huge fans, PJ, dressing gowns, cashmere lounge wear, underwear, t...
J
Jonathan Broom
trustpilot.com
Sep 30, 2025
Absolutely outstanding customer service…
Absolutely outstanding customer service (Alicia) and exactly what you'd want and hope for from a brand of their calibre, but so rarely ge...
K
Kbh V
trustpilot.com
Sep 30, 2025
Outstanding customer service
Outstanding customer service - to the level I've never experienced before. I contacted customer service to ask about a pyjama I had seen, but couldn't...
A
Anya Bar Nahor
trustpilot.com
Sep 30, 2025
Our favorite leisure clothing brand
We started with just one t-shirt and now , already for few years, it's my husband's favorite brand for leisure clothing - he owns at least 30 t-shirts...
M
Manuel Martinez
trustpilot.com
Sep 30, 2025
My experience in securing a pair of james blue cotton trousers
My experience in securing a pair of trousers was nothing short of exceptional. The entire process unfolded with an elegance and effortlessness that is...
M
Mr Phillips
trustpilot.com
Sep 30, 2025
A men's dressing gown I wanted to buy…
A men's dressing gown I wanted to buy as a birthday present was, unfortunately, out of stock. Fay in Customer Services, said she would let me know wh...
N
Nina Curtis
trustpilot.com
Sep 30, 2025
Wonderful service and clothing
I purchased clothing from Derek Rose that were lovely however the fit on the particular items did not work for me. The returns and refund process was...
P
Paul
trustpilot.com
Sep 30, 2025
extremely helpful
I lost my favorite pair of Derek Rose slides and PJ's on a international flight and was bummed to see they were no longer available onli...
A
Alexander Nehamas
trustpilot.com
Sep 30, 2025
Excellent, concerned service
The company noticed that I had asked for a different size for one of the pajamas i ordered, wrote to find...
E
Erin
trustpilot.com
Sep 30, 2025
I was very impressed with the kindness…
I was very impressed with the kindness and efficiency of the Derek Rose customer service! I inquired about placing an order for items no...
E
Evelyn Ralph
trustpilot.com
Sep 30, 2025
Perfect pyjamas
This is my fourth order from Derek Rose and, as usual, it was dealt with efficiently and speedily. My pyjamas arrived four days after my order was pla...
C
Claire W
trustpilot.com
Sep 30, 2025
Amazing customer service other retailers could learn from
I ordered a few items early on in the seasonal sale and subsequently found they had been reduced further - I was contemplating returning the items but...
C
Consumer
trustpilot.com
Sep 30, 2025
The customer service representative…
The customer service representative Beckie was very attentive,...
M
Mariam
trustpilot.com
Sep 30, 2025
I just wanted to take a moment to…
I just wanted to take a moment to express my sincere gratitude for your kindness and excellent customer service. Your thoughtful gesture of sending me...
A
Andy Lea
trustpilot.com
Sep 30, 2025
Not cheap but well worth the money
I hesitated for a while before making a purchase as I didn’t think I could justify the price. Then I ordered a nightshirt as I fancied a change from p...
S
SylviaTottman
trustpilot.com
Sep 30, 2025
Any amazing local company giving a…
Any amazing local company giving a wonderful buying and perso...
C
Clare
trustpilot.com
Sep 30, 2025
The Customer Service I received from…Thanks you Fay and Derek Rose.
The Customer Service I received from Derek Rose via Fay was second to none. My experience of returning a pair of silk pyjamas, a Christmas gift, to Se...
F
FMD
trustpilot.com
Sep 30, 2025
A simple gesture never goes unnoticed
Amazing customer service. I lost a robe belt while traveling and inquired if they offered an option to purchase another one. Not only did they accommo...
B
Béatrice
trustpilot.com
Sep 30, 2025
First order online. Perfect !
I chose a dressing gown but my size was no longer available. I asked if I could hope for a restocking. Very quickly Beckie replied she had found one i...
Conclusion
Reviewers most frequently praise Derek Rose for attentive, problem‑solving customer service: staff locate out‑of‑stock items, provide payment links and organise fast dispatch. Product comments focus on fabric quality, stitching and comfort, with several buyers reporting items wash and wear well. The shopping experience is described as smooth—fast delivery, careful packaging and straightforward returns or refunds. A few customers note a premium price point but often say the service or product justifies the cost.