Reviewers most frequently praise Derek Rose for attentive, problem‑solving customer service: staff locate out‑of‑stock items, provide payment links and organise fast dispatch. Product comments focus on fabric quality, stitching and comfort, with several buyers reporting items wash and wear well. The shopping experience is described as smooth—fast delivery, careful packaging and straightforward returns or refunds. A few customers note a premium price point but often say the service or product justifies the cost.
Examples from available reviews (Jul 2022 – Feb 2026).
Products were high quality and comfortable to wear at home.
“truly luxurious experience”
Very fast, helpful customer service resolved my personalised order.
“I received my two personalised pjs in less than 48 hours of placing the order.”
Effortless returns and prompt refund resolved sizing issues efficiently.
“The returns and refund process was excellent.”
Customer service immediately honoured a sale price difference for my purchase.
“they did, immediately!”
Customers repeatedly report responsive, personalised support: staff locate out‑of‑stock items, arrange payment links and resolve issues quickly.
A small number comment on price: items are described as premium and not cheap, though some say the cost is justified.
Online shopping is described as seamless: fast shipping, easy payment links, clear sizing guidance and straightforward returns processes.
Reviewers note careful stitching, quality fabrics and lasting comfort; garments reported to wash well and perform with regular wear.
Communication is cited as prompt and clear: email replies, direct phone contact and order updates are frequently mentioned.
Overall impressions are positive: buyers highlight product quality combined with attentive customer service and repeat purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent quality and design, with professional helpful customer service.
“My recent interaction with Beckie at customer service Derek Rose was nothing short of professional, charming and extremely helpful.”
The product quality and customer service were both excellent.
“Excellent product and customer service!!”
Exceptional customer service and reliable product replacement policy.
“Unbelievably good customer service”
Customer service was excellent and garments are comfortable and high-quality.
“Excellent customer service, nothing is too much trouble.”
Elegant pajamas and excellent customer service for a special order.
“The pajamas are elegant, and the customer service is excellent.”
First international purchase pleasantly surprised by product and delivery.
“purchase & delivery was, how to say Amazing!”
Waistband puckers after a few washes despite careful care.
“Poor quality men’s underwear”
Excellent after-sales service and great quality men's underwear.
“Amazing after sales service”
Exceptional fabric quality and responsive customer service for returns.
“found the quality of their fabrics, as well as the style and designs to be exceptional”
Product is great and Lynn provided very helpful customer service.
“customer service in particular Lynn is super helpful assisting with any issue that arises.”
Company offered amazing support and proved very reliable with great quality.
“Amazing support and very reliable company. Great quality.”
Very fast, helpful customer service resolved my personalised order.
“I received my two personalised pjs in less than 48 hours of placing the order.”
High-quality garments and reliable customer service over fifteen years.
“Everything they do is beautiful and such high quality.”
Customer service was outstanding and made me feel valued.
“Absolutely outstanding customer service (Alicia)”
Customer service located out-of-stock pyjama and arranged purchase.
“Outstanding customer service - to the level I've never experienced before.”
Exceptional garment quality and seamless online shopping experience.
“The quality of the garments is exceptional - they are soft, breathable and they last!”
Customer service was attentive and provided an exceptional purchase experience.
“it was truly top-tier”
Customer service notified me and delivered the dressing gown within a day.
“within one day of her email, I had received it.”
Effortless returns and prompt refund resolved sizing issues efficiently.
“The returns and refund process was excellent.”
Customer care located and promptly shipped exact replacement for lost items.
“they found an exact size and pattern match and promptly shipped to me.”
Company confirmed my size and dispatched the correct pyjamas immediately.
“dispatched my pajamas, in the correct size, immediately.”
Customer service was kind, efficient and provided prompt payment link.
“they had the invoice and payment link to me immediately!”
Beautifully made pyjamas arrived quickly and remain comfortable after washing.
“My pyjamas arrived four days after my order was placed, even though I live outside the UK.”
Customer service immediately honoured a sale price difference for my purchase.
“they did, immediately!”
Beckie provided attentive, prompt customer service and exceeded expectations.
“went above the call of duty.”
Kind, professional customer service reinforced my trust in the company.
“Your thoughtful gesture of sending me the t-shirt truly made my day”
Customer service resolved my issue quickly and effectively.
“customer service was truly excellent and my issue was resolved very quickly.”
Local company provided wonderful personal service and fast delivery.
“Excellent service all round.”
Fay arranged collection and immediate replacement with excellent service.
“The Customer Service I received from Derek Rose via Fay was second to none.”
They replaced my lost robe belt free and kept me updated.
“Their seamstresses crafted a new one and shipped it to me free of charge.”
First online order was positive thanks to efficient customer service.
“Beckie and Lynn perfectly organized the payment via a secure link and fast shipping.”
I recently purchased some loungewear and men's underwear from Derek Rose and was thoroughly impressed with both the quality of the products as well as their comfort-led design. The attention to detail in the stitching and materials used was evident, making for a truly luxurious experience.
The loungewear allowed me to relax in style, while also feeling comfortable enough to wear around the house. The men's underwear were just as impressive, providing support without sacrificing comfort. I especially appreciated the variety of colors and styles available for both products.
Overall, my experience with Derek Rose was exceptional. Their focus on creating off-duty style that prioritizes comfort is truly something special in today's market. I highly recommend them for anyone looking for top-quality sleepwear, loungewear or leisurewear.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Derek Rose is a British luxury sleepwear and loungewear brand offering pyjamas, dressing gowns, underwear and casual garments. The label focuses on tailored construction and quality fabrics and sells through its own e‑commerce site and selected retail partners.