Reviews are split: many praise the service, while others repeatedly claim the products are counterfeit. Customers often mention helpful staff, fast shipping, and careful packaging. Several buyers say they received fake items and struggled to get refunds. Communication feedback ranges from quick replies to emails that go unanswered.
Examples from available reviews (Dec 2021 – Mar 2026).
B2B buyer received counterfeit goods and was pressured to delete reviews.
“they finally offered an exchange, but only on the condition that I delete my honest reviews.”
Support was helpful, professional, and the packaging was impressive.
“Great customer support, very helpful, professional and nice!”
Customer requested a return form but received no response.
“no one is responding!”
Reviewer states that everything about the purchase was amazing.
“Everything was amazing”
Many reviews describe attentive support in store and online, professional handling, and personalised packaging. Several customers call the staff welcoming and helpful during purchases. A smaller group reports weak follow-up or no reply from support channels.
Several reviewers point to fair pricing, good discounts, and fast shipping as reasons the purchase felt worth it. A separate set of low-rated reviews challenges the value, citing alleged counterfeit goods and refunds being refused. Those counterfeit complaints form a distinct negative value theme.
Many customers describe an easy order process, quick delivery, and neat packaging. Others report very negative experiences tied to authenticity concerns and refund handling. The result is a stark split between smooth purchases and problem cases.
Positive feedback often mentions sturdy packaging and items arriving in good condition. Multiple reviews allege counterfeit products, incorrect origin labels, and refusal to refund, making this a repeated quality concern. A few customers also mention specific flaws, such as ripped linings on delivered garments.
Some reviewers report quick responses and acceptable follow-up after raising issues. Others say emails were missed, messages landed in spam, or no one replied when they asked for return paperwork. A few also claim they were urged to delete public reviews in exchange for solutions.
Sentiment is sharply divided between high-rated service and severe low-rated complaints about product quality. Reviews repeatedly praise staff and packaging, while also repeating claims of counterfeit items and refund refusal. Overall, outcomes appear polarised rather than consistent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Buyer received a counterfeit item and warns others not to buy.
“it’s a clear counterfeit.”
Buyer received a counterfeit item and warns others not to buy.
“it’s a clear counterfeit.”
B2B buyer received counterfeit goods and was pressured to delete reviews.
“they finally offered an exchange, but only on the condition that I delete my honest reviews.”
B2B buyer received counterfeit goods and was pressured to delete reviews.
“they finally offered an exchange, but only on the condition that I delete my honest reviews.”
Reviewer had a very disappointing experience and advises caution.
“i had very disappointing experience with this place.”
Reviewer had a very disappointing experience and advises caution.
“i had very disappointing experience with this place.”
B2B buyer alleges fake products, refusals to refund, and poor processes.
“They sold me fake products and refused to refund me after I found out.”
B2B buyer alleges fake products, refusals to refund, and poor processes.
“They sold me fake products and refused to refund me after I found out.”
The products were labelled French but customs showed they were Chinese.
“the products were actually made in China, not France.”
B2B buyer found one SKU counterfeit and faced refusal of refunds.
“one of the SKUs was determined to be counterfeit.”
Suit had ripped lining seams despite its high price and quick delivery.
“rip in the seams of the lining in the left sleeve”
Reviewer states that everything about the purchase was amazing.
“Everything was amazing”
Customer requested a return form but received no response.
“no one is responding!”
Very good communication; transaction went smoothly and goods were great.
“Very good communication, everything went great, thank you and great goods”
Support was helpful, professional, and the packaging was impressive.
“Great customer support, very helpful, professional and nice!”
Reviewer repeatedly shops due to quality service and quick delivery.
“they always provide a quality service and delivery is very quick”
Beautiful selection with fast communication, quick shipping, and nice packaging.
“communication and shipping was fast and the package was very nicely wrapped.”
In-store staff were welcoming, professional, and provided sincere clothing advice.
“They acted just like hosts, we felt at home.”
Return email was missed in spam, but staff later helped facilitate return.
“my mail got stuck in their spam-folder”
Lovely Palermo shop with accessible webstore and European shipping.
“Fabolous shop in heart of Palermo”
Reviewer says customer service was 'perfetto'.
“Customer Service perfetto”
Packaging was perfect though shipment was slightly slow, still worthwhile.
“Perfect and nice packed, a bit slow shipment but worth it.”
Reviewer found pricing reasonable and shipping fast.
“reasonable price and fast shipping”
Helpful staff, express handling, and very good prices and discounts.
“Very kind helpful and polite staff.”
Buying was easy, quick delivery and good packaging; will repurchase.
“Great buying experience, easy and without any fuss”
Reviewer praises packaging and product quality.
“Packaging and quality!”
Order arrived early with excellent customer service and personalized packaging.
“Excellent customer service, reliable store, Nice personalized packaging!”
Company replied immediately and provided satisfactory follow-up, prompting rating update.
“I received a reply immediately after seeing my review.”
I love the large tote I bought, it will perfectly fit all my essentials. The only problem I have had is that the customer care department never responded to me when I emailed them in regards to certain questions about the bag. If you have any questions about the bag I'd advise emailing them and waiting a few days for a response. Besides, the customer care was not attentive to instructions, but the bag is well worth it! My family thinks that I have a new purse. I recommend this company to all of the fashionistas on a budget out there.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DELL'OGLIO is an Italian fashion retailer focused on menswear and accessories. It sells tailored clothing, leather goods, plus a range of bags and footwear. Customers can buy through the online store and arrange delivery within Europe. Support channels are available for orders and returns.