Reviews Analysed
21
We Collect & Analyse Reviews
DELL'OGLIO
Experiences & Reviews
DELL'OGLIO is a retail name associated with clothing and accessories sold through web and physical channels. This report compiles verified customer feedback to help shoppers assess service, returns, product condition and communication. For official company details consult the retailer's website, business registries or product provenance documents.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
19d
Overall Rating
4.4
Our Analysis
🎯
Service quality
Reviews show a mix: many customers praise helpful store staff and follow-up, while several report missed emails or slow initial responses on returns.
Share
Mixed
15%
💰
Value for money
Most buyers report reasonable prices, discounts or good perceived value; a small number expect higher quality for premium-priced items.
Share
Strong
5%
⚡
User experience
Majority describe smooth purchases: fast delivery, careful packaging and easy shopping. A minority report return friction or B2B transaction problems.
Share
Strong
23%
🔧
Product quality
Many customers praise packaging and item condition, but some report defects (rips) and serious concerns about authenticity for specific consignments.
Share
Mixed
16%
📞
Communication
Several reviews note prompt replies and satisfactory follow-up; others describe non-response, delayed emails or contradictory return/exchange information.
Share
Mixed
15%
⭐
Overall experience
Overall impressions are mainly positive: repeat buyers, quick fulfilment and good in-store service contrast with a number of significant negative reports.
Share
Strong
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Warning: Counterfeit Goods Supplier
"You can see it clearly, right? Our B2B policy does not allow returns. This means that under no circumstances will you ever be able to get a refund if..."
sigabo
Trustpilot
Sep 30, 2025
Featured for: Detailed B2B counterfeit allegation
Are They Really Selling Authentic Products?
"I purchased products from this company and, at the time of purchase, I specifically asked them to confirm the country of origin. They confidently told..."
GBS
Trustpilot
Sep 30, 2025
Featured for: Invoice origin mismatch claim
Great customer support
"Great customer support, very helpful, professional and nice! The shoe box was be..."
Lidia
Trustpilot
Sep 30, 2025
Featured for: Positive customer support description
Buy a suit worth close to 1500 eur from…
"Buy a suit worth close to 1500 eur from them through Farfetch platform. The delivery was very fast but there’s a ri..."
Pham Minh Hoang Nguyen
Trustpilot
Sep 30, 2025
Featured for: Product defect (rip in lining)
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
GBS
trustpilot.com
Sep 30, 2025
Are They Really Selling Authentic Products?
I purchased products from this company and, at the time of purchase, I specifically asked them to confirm the country of origin. They confidently told...
s
sigabo
trustpilot.com
Sep 30, 2025
Warning: Counterfeit Goods Supplier
You can see it clearly, right? Our B2B policy does not allow returns. This means that under no circumstances will you ever be able to get a refund if...
P
Pham Minh Hoang Nguyen
trustpilot.com
Sep 30, 2025
Buy a suit worth close to 1500 eur from…
Buy a suit worth close to 1500 eur from them through Farfetch platform. The delivery was very fast but there’s a ri...
c
chrisrizmargmail.com
trustpilot.com
Sep 30, 2025
Excellent
...
R
Roma Tulin
trustpilot.com
Sep 30, 2025
Good afternoon
Good afternoon! I would like to make a return, my orde...
J
Jean-Pierre Napoli
trustpilot.com
Sep 30, 2025
Very good communication
Very good communication, everything...
L
Lidia
trustpilot.com
Sep 30, 2025
Great customer support
Great customer support, very helpful, professional and nice! The shoe box was be...
A
Adam
trustpilot.com
Sep 30, 2025
On of the best shopping experiences
Very pleased with this retailer, they always provide a quality service and delivery is very quick, tha...
E
Eva Høiriis Nielsen
trustpilot.com
Sep 30, 2025
A very good shopping experinece
The selection of clothes and accessories on the webshop is beautiful. The communication and shi...
S
Simon Stracey
trustpilot.com
Sep 30, 2025
Expert staff, amazing service.
We visited the Palermo store, where we were welcomed by the staff. They acted just like hosts, we felt at home. The clothing sugges...
D
D. G.
trustpilot.com
Sep 30, 2025
Do not shop at Dell‘Oglio
I have ordered a suit at DO that unfortunately doesn‘t fit me. I wanted to return it according to their return policy but unfortunately my mail got st...
S
SP
trustpilot.com
Sep 30, 2025
Fabolous shop in heart of Palermo… and…
Fabolous shop in heart of Palermo… and with easy accessib...
f
florinda saieva
trustpilot.com
Sep 30, 2025
Customer Service perfetto
...
D
Dogan
trustpilot.com
Sep 30, 2025
Perfect and nice packed
Perfect and nice packed, a bit slo...
B
Bruce le
trustpilot.com
Sep 30, 2025
reasonable price and fast shipping
reasonable price and...
e
evagelia kripintiri
trustpilot.com
Sep 30, 2025
Excellent!!!
Very kind helpful and polite staff. Express handling and shipp...
F
Francesco Camillo
trustpilot.com
Sep 30, 2025
Great buying experience
Great buying experience, easy and without any fuss - received the package after...
A
Alessandro M
trustpilot.com
Sep 30, 2025
Super top
...
M
Maui Mons
trustpilot.com
Sep 30, 2025
Helpful staffs, reliable service! We will order again soon!
My order came early as expected. Excellent customer service, reliable stor...
o
oodt yuya
trustpilot.com
Sep 30, 2025
Regarding the B to B matter
I gave you the lowest rating previously, but after reading my review. I received a reply immediately after seeing my review. I was...
Conclusion
Customer feedback for DELL'OGLIO is split. Many buyers report fast shipping, careful packaging, helpful in-store staff and repeat purchases. However, several reviews cite serious issues: returned items, a damaged lining on a suit and strong authenticity concerns in B2B transactions. If buying, check the seller's return policy, request provenance/invoice details and document items on receipt. Contact customer service promptly and keep written correspondence if authenticity or returns may be required.