Customer feedback for DELL'OGLIO is split. Many buyers report fast shipping, careful packaging, helpful in-store staff and repeat purchases. However, several reviews cite serious issues: returned items, a damaged lining on a suit and strong authenticity concerns in B2B transactions. If buying, check the seller's return policy, request provenance/invoice details and document items on receipt. Contact customer service promptly and keep written correspondence if authenticity or returns may be required.
Examples from available reviews (Dec 2021 – Feb 2026).
B2B buyer found one SKU counterfeit and faced refusal of refunds.
“one of the SKUs was determined to be counterfeit.”
The products were labelled French but customs showed they were Chinese.
“the products were actually made in China, not France.”
Support was helpful, professional, and the packaging was impressive.
“Great customer support, very helpful, professional and nice!”
Suit had ripped lining seams despite its high price and quick delivery.
“rip in the seams of the lining in the left sleeve”
Reviews show a mix: many customers praise helpful store staff and follow-up, while several report missed emails or slow initial responses on returns.
Most buyers report reasonable prices, discounts or good perceived value; a small number expect higher quality for premium-priced items.
Majority describe smooth purchases: fast delivery, careful packaging and easy shopping. A minority report return friction or B2B transaction problems.
Many customers praise packaging and item condition, but some report defects (rips) and serious concerns about authenticity for specific consignments.
Several reviews note prompt replies and satisfactory follow-up; others describe non-response, delayed emails or contradictory return/exchange information.
Overall impressions are mainly positive: repeat buyers, quick fulfilment and good in-store service contrast with a number of significant negative reports.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Buyer received a counterfeit item and warns others not to buy.
“it’s a clear counterfeit.”
Buyer received a counterfeit item and warns others not to buy.
“it’s a clear counterfeit.”
B2B buyer received counterfeit goods and was pressured to delete reviews.
“they finally offered an exchange, but only on the condition that I delete my honest reviews.”
B2B buyer received counterfeit goods and was pressured to delete reviews.
“they finally offered an exchange, but only on the condition that I delete my honest reviews.”
Reviewer had a very disappointing experience and advises caution.
“i had very disappointing experience with this place.”
Reviewer had a very disappointing experience and advises caution.
“i had very disappointing experience with this place.”
B2B buyer alleges fake products, refusals to refund, and poor processes.
“They sold me fake products and refused to refund me after I found out.”
B2B buyer alleges fake products, refusals to refund, and poor processes.
“They sold me fake products and refused to refund me after I found out.”
The products were labelled French but customs showed they were Chinese.
“the products were actually made in China, not France.”
B2B buyer found one SKU counterfeit and faced refusal of refunds.
“one of the SKUs was determined to be counterfeit.”
Suit had ripped lining seams despite its high price and quick delivery.
“rip in the seams of the lining in the left sleeve”
Reviewer states that everything about the purchase was amazing.
“Everything was amazing”
Customer requested a return form but received no response.
“no one is responding!”
Very good communication; transaction went smoothly and goods were great.
“Very good communication, everything went great, thank you and great goods”
Support was helpful, professional, and the packaging was impressive.
“Great customer support, very helpful, professional and nice!”
Reviewer repeatedly shops due to quality service and quick delivery.
“they always provide a quality service and delivery is very quick”
Beautiful selection with fast communication, quick shipping, and nice packaging.
“communication and shipping was fast and the package was very nicely wrapped.”
In-store staff were welcoming, professional, and provided sincere clothing advice.
“They acted just like hosts, we felt at home.”
Return email was missed in spam, but staff later helped facilitate return.
“my mail got stuck in their spam-folder”
Lovely Palermo shop with accessible webstore and European shipping.
“Fabolous shop in heart of Palermo”
Reviewer says customer service was 'perfetto'.
“Customer Service perfetto”
Packaging was perfect though shipment was slightly slow, still worthwhile.
“Perfect and nice packed, a bit slow shipment but worth it.”
Reviewer found pricing reasonable and shipping fast.
“reasonable price and fast shipping”
Helpful staff, express handling, and very good prices and discounts.
“Very kind helpful and polite staff.”
Buying was easy, quick delivery and good packaging; will repurchase.
“Great buying experience, easy and without any fuss”
Reviewer praises packaging and product quality.
“Packaging and quality!”
Order arrived early with excellent customer service and personalized packaging.
“Excellent customer service, reliable store, Nice personalized packaging!”
Company replied immediately and provided satisfactory follow-up, prompting rating update.
“I received a reply immediately after seeing my review.”
I love the large tote I bought, it will perfectly fit all my essentials. The only problem I have had is that the customer care department never responded to me when I emailed them in regards to certain questions about the bag. If you have any questions about the bag I'd advise emailing them and waiting a few days for a response. Besides, the customer care was not attentive to instructions, but the bag is well worth it! My family thinks that I have a new purse. I recommend this company to all of the fashionistas on a budget out there.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
DELL'OGLIO is a retail name associated with clothing and accessories sold through web and physical channels. This report compiles verified customer feedback to help shoppers assess service, returns, product condition and communication. For official company details consult the retailer's website, business registries or product provenance documents.