Reviews focus on staff behaviour and how well products hold up. Many customers praise named employees for quick help and refunds that went through. Others describe rude treatment, theft accusations, and staff refusing returns that were still within the allowed period. Product complaints often mention fast wear and low-quality materials.
Examples from available reviews (Dec 2021 – Feb 2026).
Rude, indifferent staff accused me of theft without apology.
“They accused me of theft.”
Assistant Sam was friendly, helpful and replaced defective shoes.
“lovely assistant Sam who was so friendly and polite”
GALLUS shoes deteriorated within months and were unusable.
“They are today just good for the trash can.”
Website doesn't work properly and loads very slowly.
“Site never works properly, can’t filter, doesn’t work”
Accounts split between friendly help and hostile service. Some customers describe being ignored, waiting a long time, and being turned away when trying to return a recent purchase. Others name employees who found stock, handled refunds, and provided attentive support.
Several reviewers mention price differences and surprise charges at checkout. Positive comments tie fast delivery and accurate online listings to good value. Some report that an advertised price was not honoured, while satisfied buyers say the product felt worth the cost.
Feedback often points to website problems and sizing gaps. Reviewers mention a slow site, filters that do not work, and missing half sizes that led to repeat visits. A few also describe confusion about returns, including needing a printer and being told to return items in store.
Many reviews describe shoes failing quickly and materials feeling poor. Customers mention uppers separating, footwear wearing out within months, and items that caused odour or offered little support. A smaller group praises certain products or bags but still mentions short guarantees or limited help.
Communication issues show up in staff conduct and how rules are applied. Customers describe being treated as suspicious, being asked for ID to collect items, or getting little explanation when requests were refused. Positive stories highlight named staff who explained options and accepted returns.
Ratings are sharply split between strong praise for individual store staff and low scores tied to poor treatment or product failures. Some customers report quick refunds and smooth exchanges, while others describe unresolved problems and humiliating encounters. That gap leaves very different overall views of the same retailer.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
George at Hartlepool provided very helpful service.
“George in the Hartlepool Shopping Centre was very helpful today.”
Shop refused to accept a new bag return and treated customers poorly.
“New bag can't be returned!”
Shoe cleaner damaged real leather and head office refused replacement.
“They sold me a shoe cleaner which ruined my real leather shoes.”
Products great but Chester store customer service was unhelpful.
“Customer service in Chester storehouse be better.”
Uppers separated and staff said only three-month guarantee applied.
“they only offer 3 months guarantee on there shoes !”
Staff were too busy chatting and were unwelcoming to customers.
“too busy talking to each other, so they don't have time for customers.”
Store refused collection without passport and initially refused bus pass.
“i was told i needed iD passport or drivers license”
It was great receiving our bags from DEICHMANN. Their display, competitive prices and unique brands made me get a BLUE TOTE BAG for my wife, ADIDAS CLASSIC NAVY BACKPACK for my son, ADIDAS DAILY GREY/BLACK BACKPACK for my daughter, and an ADIDAS BLACK GYM HOLDALL for myself. The quality is so great compared to other bags we have purchased from different sellers. They are unique in all aspects. I would love to thank the sales persons for delivering exactly what I picked online and ensuring it is on time. We are 100% satisfied and will come back for more and also recommend your products to friends.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Deichmann is a European footwear retailer with physical stores and an online shop. It sells shoes for men, women, and children, along with accessories like bags, insoles, and care products. Many stores offer in-person fitting and exchange or return options. Based in Germany, Deichmann sells both branded and own-label footwear in multiple markets.