Deichmann reviews in this sample show a mix of reliable online fulfilment and helpful shop staff alongside repeated reports of product faults and inconsistent staff responses. Several customers praised fast delivery, accurate online orders and quick refunds, while others describe serious product defects, pricing disputes and unhelpful customer service. If you shop with Deichmann, inspect product condition in store when possible, keep receipts and use click‑and‑collect or documented delivery options for easier returns. For consumers researching Deichmann reviews, consider both positive service/fulfilment examples and recurring complaints about product quality and communication before deciding.
Examples from available reviews (Dec 2021 – Feb 2026).
Bought faulty boots and staff refused to exchange them.
“It was just a piece of wood!”
Advertised price not honoured and customer service unresponsive.
“I was charged 950 KES instead.”
Ordered online, easy in-store try-on and prompt refund.
“Issued a return back to my card which arrived the following day.”
Website doesn't work properly and loads very slowly.
“Site never works properly, can’t filter, doesn’t work”
Customer reports range from very helpful, attentive shop staff and quick in‑store returns to incidents of rudeness or being treated unfairly by employees.
Some shoppers note competitive prices and good value, while multiple reviews describe overcharging, pricing errors or poor value from faulty items.
Online orders, click‑and‑collect and fast refunds are praised by several customers, but site reliability and delivery delays are also reported.
Reviews mention both durable, well‑matching items and recurring issues: poor materials, premature sole wear, bad odour or outright faulty components.
Customer service experiences vary: some immediate refunds are noted, but others report unresponsive or unhelpful support and no apology for incidents.
Shoppers’ overall impressions are mixed: many positive experiences coexist with a significant number of negative accounts about products, service or delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
George at Hartlepool provided very helpful service.
“George in the Hartlepool Shopping Centre was very helpful today.”
Shop refused to accept a new bag return and treated customers poorly.
“New bag can't be returned!”
Shoe cleaner damaged real leather and head office refused replacement.
“They sold me a shoe cleaner which ruined my real leather shoes.”
Products great but Chester store customer service was unhelpful.
“Customer service in Chester storehouse be better.”
Uppers separated and staff said only three-month guarantee applied.
“they only offer 3 months guarantee on there shoes !”
Staff were too busy chatting and were unwelcoming to customers.
“too busy talking to each other, so they don't have time for customers.”
Store refused collection without passport and initially refused bus pass.
“i was told i needed iD passport or drivers license”
It was great receiving our bags from DEICHMANN. Their display, competitive prices and unique brands made me get a BLUE TOTE BAG for my wife, ADIDAS CLASSIC NAVY BACKPACK for my son, ADIDAS DAILY GREY/BLACK BACKPACK for my daughter, and an ADIDAS BLACK GYM HOLDALL for myself. The quality is so great compared to other bags we have purchased from different sellers. They are unique in all aspects. I would love to thank the sales persons for delivering exactly what I picked online and ensuring it is on time. We are 100% satisfied and will come back for more and also recommend your products to friends.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Deichmann is a German-based footwear retailer operating a large international network of physical stores alongside an online shop. The company sells shoes, bags and accessories across multiple markets and price segments, and is commonly reviewed for in-store service, online ordering, delivery and product durability. Consumers searching for Deichmann reviews typically compare staff experience, pricing and product quality when deciding where to buy footwear or use click-and-collect services.