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We Collect & Analyse Reviews

David Shuttle
Experiences & Reviews

David Shuttle is a UK online retailer specialising in giftware and collectables sold via an e-commerce site. Shoppers commonly look for independent reviews that focus on delivery speed, item condition, pricing and customer service when evaluating the retailer.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 22d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Most reviewers reported fast dispatch, helpful staff and reliable delivery; a minority described missed or mishandled deliveries and unresolved issues.

Share
24%
Strong
💰

Value for money

Many customers noted competitive or discounted pricing and cases where items were cheaper than other retailers.

Share
13%
Strong

User experience

Very limited feedback on the ordering interface; one reviewer described the ordering process as easy and straightforward.

Share
1%
Mixed
🔧

Product quality

Products are frequently reported as well packaged and in good condition; a few reviewers received damaged or unsatisfactory items.

Share
18%
Strong
📞

Communication

Most customers reported responsive phone/email support and tracking updates; a smaller group described poor or absent follow‑up.

Share
18%
Strong

Overall experience

The majority described a positive purchasing experience and repeat purchases; several reviews detail unresolved complaints or lost parcels.

Share
25%
Strong

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

T
Tracy
trustpilot.com Sep 30, 2025

david shuttle goes beyond excpetional

I love david suttle ordered from a couple of times now and never had items ar...

F
Frida Best
trustpilot.com Sep 30, 2025

Riedel glasses arrived broken, no communication

Riedel glasses arrived broken. Poor communication on dispatch and shipping times. Customer service -sent an acknowledgement after being contacted rega...

C
CAB
trustpilot.com Sep 30, 2025

Pleasantly surprised by this company

Pleasantly surprised by this company, who I came across searching for a particular product from a jewellery brand. I hadn’t heard of them before but I...

M
Mercedes
trustpilot.com Sep 30, 2025

Outstanding service

Made my first order about 2 days ago and my item arrived today! Great price, excellent...

F
Fiona
trustpilot.com Sep 30, 2025

Perfect

Excellent Service - item was shipped very quickly and well packaged. The crystal itself...

C
Caz
trustpilot.com Sep 30, 2025

Brilliant!!

Ordered a piece of Swarvoski, a beautiful Gazelle, it was wrapped up very well and packaged brilliantly also had a fragile sticker on it which helps t...

r
roger thompson
trustpilot.com Sep 30, 2025

Easy to order

Easy to order,service was excellent, ordered on Saturday eve...

F
Fiona Jolliffe
trustpilot.com Sep 30, 2025

Helpful great service and great prices

Great customer service, found great prices snd fast safe delivery. G...

E
Evans
trustpilot.com Sep 30, 2025

Made order for Swarovski caterpillar…

Made order for Swarovski caterpillar but my rewards was not working big thank you to Siobhan helped me sort it out on the phone order...

J
Jamie Stewart
trustpilot.com Sep 30, 2025

Costumer after sales service poor

Tried 4 or 5 times to contact through several email addresses about a mistake with an order. Also used their online contact tool. Never got a response...

R
RBell
trustpilot.com Sep 30, 2025

Great product received within 48 hours!

I ordered a Swarovski set I wanted late night on Sunday. It was further discounted to a really great price. It was dispatched on Monday and...

J
Jivebunny
trustpilot.com Sep 30, 2025

Really Happy with the service

My order arrived safely and on time. The items were really well packaged and they were chea...

j
julia fothergill
trustpilot.com Sep 30, 2025

Just fabulous expereince

I had returned from a cruise and wanted to treat my husband to a MOVA globe as a thank you and a reminder of our holiday. I have to say what a great e...

I
Ian Sparks
trustpilot.com Sep 30, 2025

Swarovski figure from DavidShuttle.com

My wife left a very un-subtle hint of what she wanted as a present, it was a large Swarovski Crystal figure. Being the good husband that I am I immedi...

G
Guest
trustpilot.com Sep 30, 2025

Quick dispatch and great resolution to a problem

My order was dispatched quickly and I was sent tracking information. The wrong item was sent, and I received a prompt...

S
Simon Balfre
trustpilot.com Sep 30, 2025

Extremely helpful

When the Royal Mail messed up the delivery of my package, a representative of this company actually contacted the Royal Mail to find out the reason wh...

J
James Smith
trustpilot.com Sep 30, 2025

Absolutely traumatised by this company…

Absolutely traumatised by this company they delivered me a package outside my door and left it there for my grandmothers 70th birthday present I rang...

S
SR
trustpilot.com Sep 30, 2025

Faultless

Ordered the Wedgwood 2022 Xmas Snowglobe at a price which was cheaper than Wedgwood’s own website. Ordered on 11th December and it arrived, as promise...

P
Philip Mullins
trustpilot.com Sep 30, 2025

Mova globe. Massively over hyped

Bought a mova globe. Looks ok but don't believe the hype. In my living room at night with my light on there is zero movement and even in daylight, som...

E
Emma
trustpilot.com Sep 30, 2025

Highly recommend

Highly recommend, responded to my email quickly.My order arrived the next day and reall...

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Conclusion

Customer reviews show consistent strengths in fast dispatch, careful packaging and competitive pricing, with many buyers reporting repeat purchases. Several reviews praise helpful staff and prompt problem resolution when replacements or tracking updates are provided. However, a small but notable number of reviews report damaged or missing items and slow or absent follow‑up from customer service. When considering a purchase, check for tracking options, retain photos of packaging and items on receipt, and document any issues promptly to support resolution.