David Shuttle
Experiences & Reviews
David Shuttle is a UK online retailer specialising in giftware and collectables sold via an e-commerce site. Shoppers commonly look for independent reviews that focus on delivery speed, item condition, pricing and customer service when evaluating the retailer.
Overview & Key Metrics
Our Analysis
Service quality
Most reviewers reported fast dispatch, helpful staff and reliable delivery; a minority described missed or mishandled deliveries and unresolved issues.
Value for money
Many customers noted competitive or discounted pricing and cases where items were cheaper than other retailers.
User experience
Very limited feedback on the ordering interface; one reviewer described the ordering process as easy and straightforward.
Product quality
Products are frequently reported as well packaged and in good condition; a few reviewers received damaged or unsatisfactory items.
Communication
Most customers reported responsive phone/email support and tracking updates; a smaller group described poor or absent follow‑up.
Overall experience
The majority described a positive purchasing experience and repeat purchases; several reviews detail unresolved complaints or lost parcels.
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Riedel glasses arrived broken, no communication
"Riedel glasses arrived broken. Poor communication on dispatch and shipping times. Customer service -sent an acknowledgement after being contacted rega..."
Absolutely traumatised by this company…
"Absolutely traumatised by this company they delivered me a package outside my door and left it there for my grandmothers 70th birthday present I rang..."
Faultless
"Ordered the Wedgwood 2022 Xmas Snowglobe at a price which was cheaper than Wedgwood’s own website. Ordered on 11th December and it arrived, as promise..."
Quick dispatch and great resolution to a problem
"My order was dispatched quickly and I was sent tracking information. The wrong item was sent, and I received a prompt..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
david shuttle goes beyond excpetional
I love david suttle ordered from a couple of times now and never had items ar...
Riedel glasses arrived broken, no communication
Riedel glasses arrived broken. Poor communication on dispatch and shipping times. Customer service -sent an acknowledgement after being contacted rega...
Pleasantly surprised by this company
Pleasantly surprised by this company, who I came across searching for a particular product from a jewellery brand. I hadn’t heard of them before but I...
Outstanding service
Made my first order about 2 days ago and my item arrived today! Great price, excellent...
Perfect
Excellent Service - item was shipped very quickly and well packaged. The crystal itself...
Brilliant!!
Ordered a piece of Swarvoski, a beautiful Gazelle, it was wrapped up very well and packaged brilliantly also had a fragile sticker on it which helps t...
Easy to order
Easy to order,service was excellent, ordered on Saturday eve...
Helpful great service and great prices
Great customer service, found great prices snd fast safe delivery. G...
Made order for Swarovski caterpillar…
Made order for Swarovski caterpillar but my rewards was not working big thank you to Siobhan helped me sort it out on the phone order...
Costumer after sales service poor
Tried 4 or 5 times to contact through several email addresses about a mistake with an order. Also used their online contact tool. Never got a response...
Great product received within 48 hours!
I ordered a Swarovski set I wanted late night on Sunday. It was further discounted to a really great price. It was dispatched on Monday and...
Really Happy with the service
My order arrived safely and on time. The items were really well packaged and they were chea...
Just fabulous expereince
I had returned from a cruise and wanted to treat my husband to a MOVA globe as a thank you and a reminder of our holiday. I have to say what a great e...
Swarovski figure from DavidShuttle.com
My wife left a very un-subtle hint of what she wanted as a present, it was a large Swarovski Crystal figure. Being the good husband that I am I immedi...
Quick dispatch and great resolution to a problem
My order was dispatched quickly and I was sent tracking information. The wrong item was sent, and I received a prompt...
Extremely helpful
When the Royal Mail messed up the delivery of my package, a representative of this company actually contacted the Royal Mail to find out the reason wh...
Absolutely traumatised by this company…
Absolutely traumatised by this company they delivered me a package outside my door and left it there for my grandmothers 70th birthday present I rang...
Faultless
Ordered the Wedgwood 2022 Xmas Snowglobe at a price which was cheaper than Wedgwood’s own website. Ordered on 11th December and it arrived, as promise...
Mova globe. Massively over hyped
Bought a mova globe. Looks ok but don't believe the hype. In my living room at night with my light on there is zero movement and even in daylight, som...
Highly recommend
Highly recommend, responded to my email quickly.My order arrived the next day and reall...
Conclusion
Customer reviews show consistent strengths in fast dispatch, careful packaging and competitive pricing, with many buyers reporting repeat purchases. Several reviews praise helpful staff and prompt problem resolution when replacements or tracking updates are provided. However, a small but notable number of reviews report damaged or missing items and slow or absent follow‑up from customer service. When considering a purchase, check for tracking options, retain photos of packaging and items on receipt, and document any issues promptly to support resolution.