Customer reviews show consistent strengths in fast dispatch, careful packaging and competitive pricing, with many buyers reporting repeat purchases. Several reviews praise helpful staff and prompt problem resolution when replacements or tracking updates are provided. However, a small but notable number of reviews report damaged or missing items and slow or absent follow‑up from customer service. When considering a purchase, check for tracking options, retain photos of packaging and items on receipt, and document any issues promptly to support resolution.
Examples from available reviews (Feb 2023 – Feb 2026).
Glasses arrived broken and customer service failed to respond.
“Riedel glasses arrived broken.”
Package left outside went missing and customer launched a bank dispute.
“they delivered me a package outside my door and left it there”
Item cheaper than brand and arrived on time with good communication and tracking.
“Good communication and tracking information provided throughout the buying process.”
Wrong item sent but customer service promptly replaced it with tracking.
“The replacement item was also sent quickly, with tracking info.”
Most reviewers reported fast dispatch, helpful staff and reliable delivery; a minority described missed or mishandled deliveries and unresolved issues.
Many customers noted competitive or discounted pricing and cases where items were cheaper than other retailers.
Very limited feedback on the ordering interface; one reviewer described the ordering process as easy and straightforward.
Products are frequently reported as well packaged and in good condition; a few reviewers received damaged or unsatisfactory items.
Most customers reported responsive phone/email support and tracking updates; a smaller group described poor or absent follow‑up.
The majority described a positive purchasing experience and repeat purchases; several reviews detail unresolved complaints or lost parcels.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (34) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Best price found; ordered Friday and received next day, well packaged.
“I placed my order on Friday 30 January and received it today Saturday 31 January.”
Alleges item not sent and refund obtained via bank fraud report.
“Company run by crooks don't send out itium and don't issue you a refund”
Staff member Siobhan provided professional and friendly help ordering online.
“Siobhan is a credit.”
Damaged Swarovski replaced within 24 hours with prompt collection and excellent service.
“she had a replacement item with me in under 24 hours”
Everything comes next day and is perfectly wrapped.
“everything comes next day and perfectly wrapped”
Siobhan assisted; price difference refunded and order received promptly.
“The price difference was refunded on Monday morning and I received my order today.”
Christmas bauble arrived on time, well packaged and undamaged.
“Well packaged and arrived undamaged.”
Items arrived quickly and intact with excellent friendly service.
“never had items arrive so fast and in one piece!”
Glasses arrived broken and customer service failed to respond.
“Riedel glasses arrived broken.”
Helpful phone support, good price and quick branded delivery.
“The price point was great followed by very quick dispatch & delivery!”
First order arrived quickly with great price and excellent customer service.
“Great price, excellent customer service and fast shipping.”
Crystal matched description and was shipped quickly and well packaged.
“The crystal itself is beautiful, exactly as described.”
Swarvoski item well packaged and delivered without problems.
“it was wrapped up very well and packaged brilliantly”
Ordering was easy and delivery was prompt with excellent service.
“Easy to order,service was excellent”
Great customer service, good prices and fast, safe delivery.
“Great customer service, found great prices snd fast safe delivery.”
Siobhan helped resolve my rewards issue and item arrived next day.
“Siobhan helped me sort it out on the phone”
Multiple contact attempts went unanswered regarding an order mistake.
“Tried 4 or 5 times to contact through several email addresses”
Order dispatched promptly and arrived within 48 hours, well packaged.
“It was dispatched on Monday and I now I have it less than 48 hours after ordering!”
Order arrived on time, well packaged and cheaper than elsewhere.
“they were cheaper than everywhere else too.”
Needed urgent gift; shipped next day with excellent help and discount.
“It was shipped and with me the next day.”
Item cheaper than direct and arrived in perfect condition after two days.
“it arrived 2 days later in very protective packaging and was in perfect condition.”
Wrong item sent but customer service promptly replaced it with tracking.
“The replacement item was also sent quickly, with tracking info.”
Company contacted Royal Mail about a delivery error and added points.
“a representative of this company actually contacted the Royal Mail to find out the reason why”
Package left outside went missing and customer launched a bank dispute.
“they delivered me a package outside my door and left it there”
Item cheaper than brand and arrived on time with good communication and tracking.
“Good communication and tracking information provided throughout the buying process.”
Mova globe did not move reliably in ambient light and felt overpriced.
“In my living room at night with my light on there is zero movement”
Quick email response, next-day delivery and well-packaged discounted order.
“My order arrived the next day and really well packaged”
I recently purchased a few products from David Shuttle and I must say, I am impressed with their range of unique gift ideas. Their selection of luxury and designer gifts were perfect for both him and her. The jewellery and watches they offer are truly stunning and make excellent gifts for special occasions.
One thing that stood out to me was the quality of their packaging - it really added an extra touch to the already luxurious gifts. Additionally, the customer service was exceptional- all my queries were answered in a professional manner by knowledgeable staff members who went above and beyond my expectations!
Another aspect worth mentioning is their hassle-free next day delivery service on orders over £100 which saved me time during this busy period.
Overall, I highly recommend David Shuttle if you’re looking for high-quality gifts at affordable prices. They deliver top-notch products with great customer service- what more can one ask for?
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
David Shuttle is a UK online retailer specialising in giftware and collectables sold via an e-commerce site. Shoppers commonly look for independent reviews that focus on delivery speed, item condition, pricing and customer service when evaluating the retailer.