Reviews Analysed
21
We Collect & Analyse Reviews
David Shuttle
Experiences & Reviews
David Shuttle is a UK online retailer specialising in giftware and collectables sold via an e-commerce site. Shoppers commonly look for independent reviews that focus on delivery speed, item condition, pricing and customer service when evaluating the retailer.
Overview & Key Metrics
Positive Sentiment
86%
Latest Review
22d
Overall Rating
4.3
Our Analysis
🎯
Service quality
Most reviewers reported fast dispatch, helpful staff and reliable delivery; a minority described missed or mishandled deliveries and unresolved issues.
Share
Strong
24%
💰
Value for money
Many customers noted competitive or discounted pricing and cases where items were cheaper than other retailers.
Share
Strong
13%
⚡
User experience
Very limited feedback on the ordering interface; one reviewer described the ordering process as easy and straightforward.
Share
Mixed
1%
🔧
Product quality
Products are frequently reported as well packaged and in good condition; a few reviewers received damaged or unsatisfactory items.
Share
Strong
18%
📞
Communication
Most customers reported responsive phone/email support and tracking updates; a smaller group described poor or absent follow‑up.
Share
Strong
18%
⭐
Overall experience
The majority described a positive purchasing experience and repeat purchases; several reviews detail unresolved complaints or lost parcels.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (February 2023 – September 2025).
Riedel glasses arrived broken, no communication
"Riedel glasses arrived broken. Poor communication on dispatch and shipping times. Customer service -sent an acknowledgement after being contacted rega..."
Frida Best
Trustpilot
Sep 30, 2025
Featured for: Broken item; communication complaint
Absolutely traumatised by this company…
"Absolutely traumatised by this company they delivered me a package outside my door and left it there for my grandmothers 70th birthday present I rang..."
James Smith
Trustpilot
Sep 30, 2025
Featured for: Missing parcel; formal escalation
Faultless
"Ordered the Wedgwood 2022 Xmas Snowglobe at a price which was cheaper than Wedgwood’s own website. Ordered on 11th December and it arrived, as promise..."
SR
Trustpilot
Sep 30, 2025
Featured for: Positive: tracking, timely delivery, packaging
Quick dispatch and great resolution to a problem
"My order was dispatched quickly and I was sent tracking information. The wrong item was sent, and I received a prompt..."
Guest
Trustpilot
Sep 30, 2025
Featured for: Quick dispatch; problem resolved promptly
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tracy
trustpilot.com
Sep 30, 2025
david shuttle goes beyond excpetional
I love david suttle ordered from a couple of times now and never had items ar...
F
Frida Best
trustpilot.com
Sep 30, 2025
Riedel glasses arrived broken, no communication
Riedel glasses arrived broken. Poor communication on dispatch and shipping times. Customer service -sent an acknowledgement after being contacted rega...
C
CAB
trustpilot.com
Sep 30, 2025
Pleasantly surprised by this company
Pleasantly surprised by this company, who I came across searching for a particular product from a jewellery brand. I hadn’t heard of them before but I...
M
Mercedes
trustpilot.com
Sep 30, 2025
Outstanding service
Made my first order about 2 days ago and my item arrived today! Great price, excellent...
F
Fiona
trustpilot.com
Sep 30, 2025
Perfect
Excellent Service - item was shipped very quickly and well packaged. The crystal itself...
C
Caz
trustpilot.com
Sep 30, 2025
Brilliant!!
Ordered a piece of Swarvoski, a beautiful Gazelle, it was wrapped up very well and packaged brilliantly also had a fragile sticker on it which helps t...
r
roger thompson
trustpilot.com
Sep 30, 2025
Easy to order
Easy to order,service was excellent, ordered on Saturday eve...
F
Fiona Jolliffe
trustpilot.com
Sep 30, 2025
Helpful great service and great prices
Great customer service, found great prices snd fast safe delivery. G...
E
Evans
trustpilot.com
Sep 30, 2025
Made order for Swarovski caterpillar…
Made order for Swarovski caterpillar but my rewards was not working big thank you to Siobhan helped me sort it out on the phone order...
J
Jamie Stewart
trustpilot.com
Sep 30, 2025
Costumer after sales service poor
Tried 4 or 5 times to contact through several email addresses about a mistake with an order. Also used their online contact tool. Never got a response...
R
RBell
trustpilot.com
Sep 30, 2025
Great product received within 48 hours!
I ordered a Swarovski set I wanted late night on Sunday. It was further discounted to a really great price. It was dispatched on Monday and...
J
Jivebunny
trustpilot.com
Sep 30, 2025
Really Happy with the service
My order arrived safely and on time. The items were really well packaged and they were chea...
j
julia fothergill
trustpilot.com
Sep 30, 2025
Just fabulous expereince
I had returned from a cruise and wanted to treat my husband to a MOVA globe as a thank you and a reminder of our holiday. I have to say what a great e...
I
Ian Sparks
trustpilot.com
Sep 30, 2025
Swarovski figure from DavidShuttle.com
My wife left a very un-subtle hint of what she wanted as a present, it was a large Swarovski Crystal figure. Being the good husband that I am I immedi...
G
Guest
trustpilot.com
Sep 30, 2025
Quick dispatch and great resolution to a problem
My order was dispatched quickly and I was sent tracking information. The wrong item was sent, and I received a prompt...
S
Simon Balfre
trustpilot.com
Sep 30, 2025
Extremely helpful
When the Royal Mail messed up the delivery of my package, a representative of this company actually contacted the Royal Mail to find out the reason wh...
J
James Smith
trustpilot.com
Sep 30, 2025
Absolutely traumatised by this company…
Absolutely traumatised by this company they delivered me a package outside my door and left it there for my grandmothers 70th birthday present I rang...
S
SR
trustpilot.com
Sep 30, 2025
Faultless
Ordered the Wedgwood 2022 Xmas Snowglobe at a price which was cheaper than Wedgwood’s own website. Ordered on 11th December and it arrived, as promise...
P
Philip Mullins
trustpilot.com
Sep 30, 2025
Mova globe. Massively over hyped
Bought a mova globe. Looks ok but don't believe the hype. In my living room at night with my light on there is zero movement and even in daylight, som...
E
Emma
trustpilot.com
Sep 30, 2025
Highly recommend
Highly recommend, responded to my email quickly.My order arrived the next day and reall...
Conclusion
Customer reviews show consistent strengths in fast dispatch, careful packaging and competitive pricing, with many buyers reporting repeat purchases. Several reviews praise helpful staff and prompt problem resolution when replacements or tracking updates are provided. However, a small but notable number of reviews report damaged or missing items and slow or absent follow‑up from customer service. When considering a purchase, check for tracking options, retain photos of packaging and items on receipt, and document any issues promptly to support resolution.