Many reviewers praise the sofas for sturdy materials, solid workmanship, and comfortable seating. Many also point to helpful, well-informed showroom staff and quick follow-up after purchase. A noticeable group report long delivery waits, poor phone response, and defects that were not fixed. Several buyers describe sofa-bed failures or ongoing comfort problems that led to repairs or refunds.
Examples from available reviews (Dec 2021 – Feb 2026).
Stylish, high-quality sofa bed with friendly, helpful staff and organised delivery.
“The quality of this sofa is amazing”
Delivery twice as long as advertised and fabric colour differed.
“took just over 13 weeks to arrive”
Damaged, lumpy sofa with inadequate support and no acknowledged manufacturing fault.
“seats pop every time I sit on it”
Sofa bed unusable for heavier people; mattress and frame fail.
“the wire mesh that holds the mattress comes off”
Reviewers often praise sales staff by name and describe quick, practical aftercare. Several accounts mention fast repairs, replacements, and showroom teams who stepped in to solve problems. A smaller group report slow or unsatisfying fixes, including one refund after fulfilment failed.
Many customers say the furniture earns its price through materials and finish. Others challenge the value, pointing to poor comfort, early foam collapse, or weak sofa-bed performance. Bespoke orders draw positive comments on fit and finish, while some expensive purchases ended in formal complaints.
Many purchases start with helpful showroom visits and finish with smooth delivery and installation. Repeated usability complaints focus on uncomfortable seats and sofa-bed mattress or frame failures. A minority say what arrived did not feel like the showroom sample.
Many reviews highlight quality fabrics, leather options, sturdy build, and stain-resistant materials. Several negative reports mention wrinkled or uneven upholstery, seats losing firmness, and cushions that arrived damaged or lumpy. Some critical reviews also cite measurement differences and structural faults.
Many customers describe clear updates and friendly, informative contact from managers or sales teams. Some reviews note lead times that ran beyond the quoted window and calls that went unanswered. A separate subset describe poor phone response and too few updates during delays.
Experiences split sharply: many buyers report a satisfying purchase, attentive staff, and sofas that hold up well. Low ratings cluster around long delivery delays, defects left unresolved, or sofa beds that could not be used. High satisfaction tends to follow quick fixes, while low satisfaction tracks long-running disputes.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Trustpilot (20) · Reviews (19) · Reviews (1) · Quotes shortened · As of: February 2026
Received very good service from the company.
“Very good service”
High-quality, comfortable sofa and swift issue resolution.
“The actual sofa is of high quality and very comfortable.”
Good quality and design; would purchase again.
“Great quality and design.”
Stylish, high-quality sofa bed with friendly, helpful staff and organised delivery.
“The quality of this sofa is amazing”
Gorgeous sofa delivered on time with helpful, updated customer service.
“My sofa is gorgeous and was delivered on time.”
Wide selection and excellent assistance from showroom to delivery.
“Great choices of sofa/fabric and amazing assistance/service”
Immediate response and fast repair, with excellent communication.
“The sofa was repaired within a fortnight of reporting the problem.”
Very happy with sofas and manageable maintenance advice.
“I am very happy with my new sofas.”
Good quality, comfortable sofas with easy-clean fabric for pets.
“stain resistant plush velvet material, so easy to keep clean”
High-quality, comfortable sofa with excellent service and delivery.
“We ordered a sofa thats beautifully made and incredibly comfortable”
Beautiful, superb-quality sofa with professional, communicative staff.
“The quality of the sofa is superb.”
Top-notch craftsmanship and materials, delivered and installed on time.
“Craftmanship and materials are top notch.”
Sofa great but poor communication and much-delayed delivery.
“it took 14 weeks to arrive, having said 6-8 weeks.”
Attractive sofa but extremely uncomfortable compared to showroom model.
“it is the most uncomfortable sofa I’ve ever sat on!”
Immediate contact and efficient service with a delivery date provided.
“Darlings contacted me immediately when I made the order .”
Quality sofa bed with excellent communication and smooth delivery.
“Excellent communication, quality sofa bed, and great delivery time.”
Amazing customer service and a beautiful 2.5 seater sofa.
“Amazing customer service and beautiful product!”
Professional, helpful purchase experience with comfortable, high-quality sofabed.
“The total transaction from start to finish was a professional, helpful and friendly experience.”
Very comfortable sofa bed, good-quality fabric and smooth installation.
“Suuuper comfy to sit on as a sofa and makes a perfect second bed.”
Sales executive Lucy was very helpful throughout.
“Sales executive Lucy more than helpful”
Company does not answer phones and offers poor customer relations.
“This company never answers they phone”
Significant measurement discrepancies changed sofa proportions without remedy.
“depth difference of 4 cm and a width of 3 cm smaller”
Excellent communication, friendly staff and excellent delivery.
“Great communication throughout”
Helpful, efficient staff provided excellent customer service.
“Excellent customer service from Mohammed at Darlings of Chelsea”
Helpful, knowledgeable staff and prompt, professional aftercare service.
“it was dealt with speedily and professionally.”
No hard sell, helpful staff and prompt after-sales resolution.
“it was replaced without question”
Lovely sofa and excellent delivery.
“Sofa is lovely, delivery was excellent”
Efficient, quick delivery team handled installation and rubbish removal.
“Great delivery experience.”
Helpful sales support and a comfortable sofa.
“We are very pleased with our sofa and find it really comfortable.”
Manager provided knowledgeable guidance and prompt updates.
“Sonia the Manager at Dickens Heath was friendly and knowledgable”
Sofa is very uncomfortable and hasn't softened up.
“it’s like sitting on a brick”
Sales staff resolved delivery and defect issues with excellent communication.
“Louise tirelessly worked with the manufacturer and technician to help get it resolved quickly.”
Company apologised and issued a refund after failing to provide expected goods.
“Please rest assured that your refund has already been processed.”
Clear website with good communication, efficient service and quality product.
“Efficient customer service and quality product.”
Sofa bed is poor quality and uncomfortable despite high cost.
“The quality is subpar, and the comfort level is nonexistent.”
Sofa bed poor quality and uncomfortable; not recommended.
“I'm extremely disappointed with the sofa bed.”
Lovely style but disappointed by wrinkled fabric and misaligned piping.
“very wrinkled on the main seat and the piping edge on the seat is not straight!”
Very happy with the sofa and service.
“Great service and product, very happy with our sofa.”
Fantastic product with professional service and aftercare.
“Product is fantastic.”
Company accommodated schedule changes and delivered a beautiful, comfy sofa.
“my sofa is beautiful and comfy”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Darlings of Chelsea is a UK furniture retailer and maker focused on sofas and sofa beds. It sells upholstered seating in a range of fabrics and leather, offering both standard and bespoke models. Customers can buy in showrooms or through the online store, with delivery and installation available. Product listings usually include dimensions, fabric details, and care advice.