Reviews indicate CycleStore consistently delivers orders quickly and handles returns and refunds efficiently. Customers frequently praise helpful staff and accurate product information, which supports repeat purchases. Several reviews highlight competitive pricing, discounts and good value on items such as tyres and accessories. A small number of customers report email confirmation issues or sizing problems; phone contact and the returns process are described as responsive. Prospective buyers seeking fast delivery, clear product descriptions and straightforward returns are likely to find CycleStore suitable.
Examples from available reviews (Aug 2017 – Feb 2026).
Bike arrived early in excellent condition; site was user-friendly and helpful.
“I must say I am thoroughly impressed with the product.”
Order confirmed and delivered quickly; refund processed after return.
“Five star service at all times”
Service was good but the company has problems with email confirmations.
“I got no confirmation email about anything, order, dispatch or return.”
Item matched expectations with quick delivery and good communication.
“Good quality item exactly what I was looking for.”
Most reviewers report rapid order handling, fast delivery, helpful staff and smooth returns; occasional stock delays are referenced but do not dominate feedback.
Multiple reviews mention competitive pricing, discounts and good offers for tyres and accessories, with customers describing purchases as good value.
Customers describe a clear website, accurate product descriptions, easy ordering and a broad selection, citing those factors when returning to buy again.
Items are generally received in good condition with accurate descriptions and comfortable fit reports; a small number of reviews note sizing or fit issues.
Most feedback notes helpful phone contact, prompt confirmations and clear refund updates; a minority report missing confirmation emails needing attention.
Overall sentiment is positive: many reviewers express satisfaction, recommend the shop and indicate intent to purchase again based on delivery and service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (5) · Reviews (1) · Quotes shortened · As of: February 2026
Prompt delivery and quick refund; customer will shop again.
“the delivery was prompt and refund was fast.”
Good value and issues were resolved immediately by the company.
“when we had a problem they sorted it out immediately.”
Delivery described as 'Quick delivery' by reviewer.
“Quick delivery”
Order arrived swiftly and packaging window was covered to protect item.
“had been covered with another piece of cardboard to protect it”
Order confirmed and delivered quickly; refund processed after return.
“Five star service at all times”
The reviewer experienced efficient service and rapid delivery.
“Efficient service and rapid delivery”
Staff were helpful and prices great; stock delays occurred.
“Extremely helpful, great prices.”
Ordering was easy, delivery quick, and a £5 discount appreciated.
“£5 new customer discount a welcome bonus.”
Good product selection and reviewer supports the small business.
“Good selection of stuff.”
Reviewer was really pleased with the fantastic service.
“A fantastic service.”
Bought tyres with free inner tubes at a good price and timely delivery.
“Bought two new tyres with free inner tubes thrown in at a good price.”
Service was good but the company has problems with email confirmations.
“I got no confirmation email about anything, order, dispatch or return.”
Product reasonably priced and delivery was described as brilliant.
“Great product at a reasonable price , and brilliant delivery”
Product description was good, with a great offer and decent delivery.
“Good description of product, great offer and decent delivery time.”
Product was in stock, competitively priced, and delivered well.
“Product In stock. In my size. Competitively priced. Good delivery.”
Helpful staff, good quality product, arrived quickly and pleased.
“Staff very helpful with ordering advice.”
Item matched expectations with quick delivery and good communication.
“Good quality item exactly what I was looking for.”
Helmet was comfortable, well fitting, arrived quickly and was good quality.
“Very comfy well fitting helmet, arrived quickly and good quality”
Website had accurate descriptions, lots of choice, easy ordering and swift delivery.
“Easy ordering and swift delivery means I'll be a repeat customer.”
Prompt arrival, good value, and helpful phone support about sizes.
“Amazing value and most helpful when I phoned to enquire about other sizes.”
I recently purchased a mountain bike from CycleStore and I must say I am thoroughly impressed with the product. The online platform was user-friendly, allowing me to easily browse through their diverse range of bikes, cycling clothing and accessories. With top cycle brands like Specialized, Giant, Shimano, Oakley, Mavic among others on offer.
Once I placed my order online it arrived sooner than expected which is always a plus! On unboxing the mountain bike everything that had been advertised was present as well as in great condition—no scratches or dents whatsoever.
When taking my new cycle out for its first ride I certainly felt comfortable thanks to their array of Bike Accessories aimed at rider safety; Pearl Izumi tops off the biking experience by ensure maximum comfort coupled with Topeak adding class for that fantastic look!
Overall if you're looking for a trustworthy source when getting go-to components then definitely give CycleStore's site a browse. Their customer service is beyond exemplary
Prompt refund but rude staff and suspect counterfeit, faulty shorts.
“I believe they sell genuine stock in the shop, but they're warehouse online stock is copy stock.”
Customers must return faulty orders and cover postage themselves.
“If there is something with the order you have to sent it back, covering the postage cost yourself!”
Great range and rapid service; reviewer is a repeat customer.
“Great range and rapid service.”
Fast delivery, great prices and easy returns.
“Fast delivery, great prices and easy returns!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CycleStore is an online retailer specialising in bicycles, cycling clothing and components. The store operates an e-commerce site providing product listings, ordering, delivery and returns for consumers looking for bike hardware, apparel and accessories.