Reviewers largely praise CycleStore for low prices, fast shipping, and helpful staff. Many customers describe an easy ordering process and quick refunds. A small number raise serious concerns about return costs, product authenticity, and missing confirmation emails. These complaints sit alongside a high volume of five-star reviews.
Examples from available reviews (Aug 2017 – Mar 2026).
Consistently great price and great service.
“Great price and great service as always”
Prompt arrival, good value, and helpful phone support about sizes.
“Amazing value and most helpful when I phoned to enquire about other sizes.”
Prompt refund but rude staff and suspect counterfeit, faulty shorts.
“I believe they sell genuine stock in the shop, but they're warehouse online stock is copy stock.”
Customers must return faulty orders and cover postage themselves.
“If there is something with the order you have to sent it back, covering the postage cost yourself!”
Most reviewers say orders arrive quickly and staff respond promptly. Many mention next-day delivery, well-protected packaging, and refunds processed on time. A smaller group reports stock delays or less helpful service.
Customers often point to competitive prices, sales, and occasional discounts as key reasons to buy. Several mention bundles and promotions that made purchases feel better value. Praise for pricing comes up across different product types.
Many shoppers find the site easy to use and checkout straightforward. Reviews often note fast delivery after ordering. A few say the website could use an update.
Most feedback says products meet expectations and arrive in good condition. A few isolated comments mention defects, missing padding, and one reviewer alleging suspicious non-genuine stock. These quality issues appear far less often than positive remarks.
Reviews often highlight clear, helpful communication when dealing with order problems or sales questions. A few mention missing confirmation emails, and one or two describe rude interactions. One review specifically says customers had to pay return postage themselves.
Overall feedback is strongly positive, with many repeat buyers and recommendations. A handful of low ratings focus on the returns policy and product authenticity, creating a stark contrast in experiences. That split leads to clear polarization in the reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Reviews (5) · Reviews (1) · Quotes shortened · As of: March 2026
Prompt delivery and quick refund; customer will shop again.
“the delivery was prompt and refund was fast.”
Good value and issues were resolved immediately by the company.
“when we had a problem they sorted it out immediately.”
Delivery described as 'Quick delivery' by reviewer.
“Quick delivery”
Order arrived swiftly and packaging window was covered to protect item.
“had been covered with another piece of cardboard to protect it”
Order confirmed and delivered quickly; refund processed after return.
“Five star service at all times”
The reviewer experienced efficient service and rapid delivery.
“Efficient service and rapid delivery”
Staff were helpful and prices great; stock delays occurred.
“Extremely helpful, great prices.”
Ordering was easy, delivery quick, and a £5 discount appreciated.
“£5 new customer discount a welcome bonus.”
Good product selection and reviewer supports the small business.
“Good selection of stuff.”
Reviewer was really pleased with the fantastic service.
“A fantastic service.”
Bought tyres with free inner tubes at a good price and timely delivery.
“Bought two new tyres with free inner tubes thrown in at a good price.”
Service was good but the company has problems with email confirmations.
“I got no confirmation email about anything, order, dispatch or return.”
Product reasonably priced and delivery was described as brilliant.
“Great product at a reasonable price , and brilliant delivery”
Product description was good, with a great offer and decent delivery.
“Good description of product, great offer and decent delivery time.”
Product was in stock, competitively priced, and delivered well.
“Product In stock. In my size. Competitively priced. Good delivery.”
Helpful staff, good quality product, arrived quickly and pleased.
“Staff very helpful with ordering advice.”
Item matched expectations with quick delivery and good communication.
“Good quality item exactly what I was looking for.”
Helmet was comfortable, well fitting, arrived quickly and was good quality.
“Very comfy well fitting helmet, arrived quickly and good quality”
Website had accurate descriptions, lots of choice, easy ordering and swift delivery.
“Easy ordering and swift delivery means I'll be a repeat customer.”
Prompt arrival, good value, and helpful phone support about sizes.
“Amazing value and most helpful when I phoned to enquire about other sizes.”
I recently purchased a mountain bike from CycleStore and I must say I am thoroughly impressed with the product. The online platform was user-friendly, allowing me to easily browse through their diverse range of bikes, cycling clothing and accessories. With top cycle brands like Specialized, Giant, Shimano, Oakley, Mavic among others on offer.
Once I placed my order online it arrived sooner than expected which is always a plus! On unboxing the mountain bike everything that had been advertised was present as well as in great condition—no scratches or dents whatsoever.
When taking my new cycle out for its first ride I certainly felt comfortable thanks to their array of Bike Accessories aimed at rider safety; Pearl Izumi tops off the biking experience by ensure maximum comfort coupled with Topeak adding class for that fantastic look!
Overall if you're looking for a trustworthy source when getting go-to components then definitely give CycleStore's site a browse. Their customer service is beyond exemplary
Prompt refund but rude staff and suspect counterfeit, faulty shorts.
“I believe they sell genuine stock in the shop, but they're warehouse online stock is copy stock.”
Customers must return faulty orders and cover postage themselves.
“If there is something with the order you have to sent it back, covering the postage cost yourself!”
Great range and rapid service; reviewer is a repeat customer.
“Great range and rapid service.”
Fast delivery, great prices and easy returns.
“Fast delivery, great prices and easy returns!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CycleStore is an online retailer that specialises in cycling products and spare parts. Its website shows product specifications, size guides, and stock levels for bikes, components, and protective gear. Customers order through the online checkout and can reach support by phone or email. The company ships orders and handles refunds and returns through its customer service team.