Some reviewers praise the premium materials and well-made leather pieces. Many others describe repeated service failures, including cancelled or unprocessed orders and little follow-up. Several customers also mention packaging or shipping damage and apparel that showed wear quickly.
Examples from available reviews (Jun 2022 – Mar 2026).
Leather bag shipped folded, damaged, and customer service refused acceptable remedy.
“they shipped it to me FOLDED IN HALF in a small box.”
Multiple orders repeatedly cancelled and customer service failed to respond.
“14 purchases, all of which are confirmed and cancelled within 1 minute of each other.”
Reviewer praises handbag leather and lightweight sleepwear that washes well.
“The leather is amazing and the styles are gorgeous.”
High-quality products, easy-to-navigate website, accurate sizing and prompt delivery.
“high-quality materials and finest craftsmanship”
Service complaints come up most often and skew negative. Reviewers describe orders that never process, repeated cancellations, and delayed shipments as ongoing issues. A smaller share mention quick, attentive support that fixed specific order mistakes.
Several reviews describe value lost or tied up because refunds and gift cards were mishandled, along with required return costs. Others say that when items arrive as described, the materials and build quality match the price.
Multiple reviewers say items arrived with presentation damage, including creased or folded leather and wallets packed too tightly. One review flags a strap-design usability problem, and it appears only once. Another review points to an easy-to-navigate website as a plus.
Reviews split between items that wear out fast and items praised as long-lasting. Customers mention pilling tees, broken zippers, and travel accessories that don’t fit as quality problems. Several specifically compliment the leather goods and a tote that held up well during travel.
Many reviewers report weak communication, including emails that go unanswered and phone lines they can’t reach. Some also say they received daily unsolicited marketing texts after buying. A smaller group describes clear, responsive messages that fixed delivery or address issues.
Reviewers describe a sharp split between liking the products and being frustrated by execution. Strong marks for materials and design sit alongside frequent operational problems that shape the final result. That gap leads to very different overall takeaways.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Leather bag shipped folded, damaged, and customer service refused acceptable remedy.
“they shipped it to me FOLDED IN HALF in a small box.”
Company failed to ship an online order for over two weeks.
“Cuyana failed to ship an online order for over two weeks.”
Wallet was poorly packaged, causing significant disappointment.
“the company sends it in a liottle cotton bag, jammed into a tiny non-padded envelope.”
Strap design flaw causes ends to hang unattractively on bag.
“the ends of the strap would hang over the bag which is very ugly”
Bought online but now receives daily unsolicited marketing text messages.
“I receive spam texts from the company every.single.day.”
Company delayed promised discount code despite repeated contact.
“I was promised a discount code.”
Multiple orders repeatedly cancelled and customer service failed to respond.
“14 purchases, all of which are confirmed and cancelled within 1 minute of each other.”
Recent scoop neck tee was poor quality and deteriorated after few wears.
“low quality material, see-through, does not hold shape, and is pilling after a few wears.”
Customer service fails to follow up after initial responses.
“Cuyana doesn’t follow up with their emails.”
Gift card refund mishandled and customer service failed to resolve.
“I now have $600 stuck on a gift card”
Order was partly unfulfilled and customer service failed during holiday delivery.
“this item is unavailable and had to be removed from your order”
Reviewer praises handbag leather and lightweight sleepwear that washes well.
“The leather is amazing and the styles are gorgeous.”
Reviewer cannot reach customer service to arrange local returns.
“I’m having a difficult time getting in touch with a human”
Passport cover did not fit and customer service required return costs.
“Purchased a passport cover that didn’t fit my passport”
Phone lines unused and customer service directs customers to email instead.
“The number listed is an answering machine saying they cant answer phones”
Order went unprocessed and customer service did not respond.
“I placed an order for a jewelry box on December 4th & no information as to my item since then.”
Customer support responded quickly and resolved the issue satisfactorily.
“Customer support was super fast and attentive to every detail of my order.”
Customer service corrected a wrong address and delivered promptly.
“they were very responsive and addressed the error that I made.”
Classic tote arrived quickly and proved high quality during travel.
“The bag is gorgeous and extremely high quality”
Zipper broke and company had no purchase record, refusing repair.
“they had no record of my purchase and they basically told me to bad.”
Overnight shipment delayed and customer service provided unhelpful responses.
“No customer service, have had something overnighted and haven’t received it in 5+ days.”
Good merchandise but customer service failed to answer calls and emails.
“Good quality merchandise but terrible customer service.”
Bag arrived creased from improper folding or shipping.
“The bag had clearly been folded improperly in storage or shipped improperly.”
Products are nice but customer service fails for returns.
“Cannot print return label, no response to email, and the hold music is driving me crazy.”
Good merchandise and delivery but no return follow-up from customer service.
“I emailed them 3 times about a return with no response.”
As a content customer of Cuyana, I would like to share my positive experience with their premium essentials. From the timeless apparel to accessories, everything is made using high-quality materials and finest craftsmanship which shows in the final product.
The pieces are not only stylish but also functional that can be used for years without worrying about it going out of fashion. The website is easy to navigate and has detailed information that helped me place an order quickly.
My purchase arrived promptly and was impeccably packaged which gave a luxurious shopping experience. Moreover, their sizing chart ensured accuracy in choosing the right size making my online shopping hassle-free.
Overall, I am satisfied with my purchase from Cuyana and have added a few more items already to my wishlist!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cuyana is a direct-to-consumer fashion brand selling leather handbags, apparel, and accessories. The lineup includes totes, wallets, tees, sleepwear, and travel items like passport covers. The company sells through an online store with product pages listing materials, sizing, and care details. Customers order online and use the site for checkout, shipping, support, purchases, and returns.