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We Collect & Analyse Reviews

Custom Controllers
Experiences & Reviews

Custom Controllers sells personalised gaming controllers and related accessories through an online store. The company is known by name to consumers searching for customised gamepads, delivery and post-purchase support information, and comparisons of build quality and pricing among bespoke controller providers.

Overview & Key Metrics

Reviews Analysed 20
Positive Sentiment 85%
Latest Review 18d
Overall Rating
4.2

Our Analysis

🎯

Service quality

Majority report fast delivery and helpful customer service, with only isolated reports of poor responses or unresolved issues.

Share
21%
Strong
💰

Value for money

Several reviewers mention discounts, sales or reasonable pricing; value is generally seen as good where products arrive as expected.

Share
6%
Strong
⚡

User experience

Many customers describe positive play experience—controllers “work perfectly” and are enjoyed by children—though some report early faults like stick drift.

Share
17%
Strong
🔧

Product quality

Frequent praise for design and build quality coexists with recurring reports of defects: stick drift, misassembled triggers and marks on arrival.

Share
23%
Mixed
📞

Communication

Several reviewers praise shipping updates and responsive support; others note unclear labelling or poor replies in complaint cases.

Share
8%
Mixed
⭐

Overall experience

Overall impressions are mainly positive—timely delivery, good design and service—while a minority experienced faults requiring exchanges or returns.

Share
25%
Strong

View all 20 public customer reviews – filtered by relevance →

Our Independent Methodology

How we analyse customer reviews without bias

Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

Zero company influence. No payments, no bias — just real customer voices.

Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 20 reviews

All Customer Reviews

Sources: Trustpilot (20) · Quotes shortened · As of: September 2025

M
Michelle
trustpilot.com Sep 30, 2025

Arrived super fast and was a birthday…

Arrived super fast and was a birthday present for my son...

A
Asa McBride
trustpilot.com Sep 30, 2025

Bang on

...

A
Anthony Cox
trustpilot.com Sep 30, 2025

Really good service

Really good service. Controller turned up on time and works perfectly...

e
emily ball
trustpilot.com Sep 30, 2025

Customer service was amazing A**

Customer service...

J
Joshua Zacharkiw
trustpilot.com Sep 30, 2025

Amazing service and top quality product…

Amazing service and top qual...

I
IbRejectz
trustpilot.com Sep 30, 2025

AMAZING EXPERIENCE

I recently bought a controller from Custom Controllers, and I couldn’t be happier with my purchase! The design turned out even better than I expected—...

D
Dean Jordan
trustpilot.com Sep 30, 2025

Terrible customer service not only that…

Terrible customer service not only that they send me a controller that’s not even working properly. no mic as the headset wouldn’t work it had stick d...

R
Russell Jones
trustpilot.com Sep 30, 2025

A++++

Excellent service and qu...

D
Danielle
trustpilot.com Sep 30, 2025

Swift delivery

Swift delivery. Very happy with the controller, exa...

V
Victoria Ansell
trustpilot.com Sep 30, 2025

Very happy with my purchase

Very happy with my purchas...

B
Ben
trustpilot.com Sep 30, 2025

Excellent condition is Ok condition.

Excellent condition is Ok condition. Had marks on controller and wasn’t cl...

c
customer
trustpilot.com Sep 30, 2025

Unfortunately the controller has a…

Unfortunately the controller has a fault, it sticks on the left, it's b...

B
Beige Tundra
trustpilot.com Sep 30, 2025

Good communication. Questionable quality.

The customer service has been truly exceptional, and I have no complaints in that regard. However, I am providing a 3-star review due to concerns abou...

C
Correy
trustpilot.com Sep 30, 2025

Service was straightforward but.. the…

Service was straightforward but the labelling on the website could be...

L
Laura Mcdonald
trustpilot.com Sep 30, 2025

The product was how it should appear

The product was how it should appear, I received a discount on my product, i receive...

G
Georgia
trustpilot.com Sep 30, 2025

Awesome controller

Awesome controller, got it on sale. Arri...

A
Aj Owen
trustpilot.com Sep 30, 2025

Fantastic company

Fantastic company Controller arrived quickly Well packaged Works as should Was only bought as a...

H
Harvey Walker
trustpilot.com Sep 30, 2025

The delivery was great but the only…

The delivery was great but the only thing was when I received the controller the R2 trigge...

K
Kriss Green
trustpilot.com Sep 30, 2025

The controller is amazing

...

D
David D
trustpilot.com Sep 30, 2025

Fantastic service

Excellent postal instructions Great service Quick and reliab...

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Conclusion

Reviews show consistent strengths in delivery speed and customer support: many buyers report fast arrival, responsive replies and satisfactory outcomes. Design and playability receive frequent praise, with multiple customers saying controllers "work perfectly" and are well received by children. However, there is a recurring pattern of product faults (stick drift, misassembled triggers, cosmetic marks) reported across several reviews; some cases required exchanges or returns. If you consider a purchase, check the seller’s returns and warranty terms, inspect the unit on arrival, and retain order communications to expedite any repairs or replacements.