Reviews show consistent strengths in delivery speed and customer support: many buyers report fast arrival, responsive replies and satisfactory outcomes. Design and playability receive frequent praise, with multiple customers saying controllers "work perfectly" and are well received by children. However, there is a recurring pattern of product faults (stick drift, misassembled triggers, cosmetic marks) reported across several reviews; some cases required exchanges or returns. If you consider a purchase, check the seller’s returns and warranty terms, inspect the unit on arrival, and retain order communications to expedite any repairs or replacements.
Examples from available reviews (Sep 2025 – Feb 2026).
Product exceeded expectations and customer service was highly responsive.
“The design turned out even better than I expected”
Received a faulty, damaged controller with poor customer service response.
“Terrible customer service”
Excellent customer service but recurring controller quality issues required exchanges.
“customer service has been truly exceptional”
Controller had marks and wasn't clean on arrival despite good delivery.
“Had marks on controller and wasn’t clean on arrival”
Majority report fast delivery and helpful customer service, with only isolated reports of poor responses or unresolved issues.
Several reviewers mention discounts, sales or reasonable pricing; value is generally seen as good where products arrive as expected.
Many customers describe positive play experience—controllers “work perfectly” and are enjoyed by children—though some report early faults like stick drift.
Frequent praise for design and build quality coexists with recurring reports of defects: stick drift, misassembled triggers and marks on arrival.
Several reviewers praise shipping updates and responsive support; others note unclear labelling or poor replies in complaint cases.
Overall impressions are mainly positive—timely delivery, good design and service—while a minority experienced faults requiring exchanges or returns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Quotes shortened · As of: February 2026
Controller arrived early, works brilliantly, and reviewer will use company again.
“works brilliantly”
Controller repaired and returned within ten days after prompt email response.
“fixed within just 10 days”
Gift box arrived damaged, making the present look cheap and second‑hand.
“the box came completely damaged”
After-sales service was fast and kept the reviewer well informed.
“Absolutely fantastic service”
Controller was repaired within ten days after prompt email response.
“repaired all within 10 days”
Custom controller was a hit and reviewer would buy another.
“Is a hit 👌”
Refurbished controller arrived with incorrect parts and a missing thumb stick.
“missing a thumb stick”
Fast delivery and son loved the custom controller's design.
“absolutely loved the custom controller.”
Kids love the controller and reviewer is pleased.
“Kids love it”
Controller arrived on time, works perfectly and service was good.
“Really good service.”
Customer service was described as amazing.
“Customer service was amazing A**”
Reviewer praised top quality product and excellent service.
“Amazing service and top quality product highly recommend”
Product exceeded expectations and customer service was highly responsive.
“The design turned out even better than I expected”
Received a faulty, damaged controller with poor customer service response.
“Terrible customer service”
Reviewer praised excellent service and product quality.
“Excellent service and quality of product, thanks!”
Controller arrived swiftly and matched the description; child satisfied.
“Swift delivery.”
Reviewer and children are very happy with the purchase.
“kids are over the moon!”
Controller had marks and wasn't clean on arrival despite good delivery.
“Had marks on controller and wasn’t clean on arrival”
Controller developed a left-stick fault that has progressively worsened.
“it sticks on the left”
Excellent customer service but recurring controller quality issues required exchanges.
“customer service has been truly exceptional”
Service was straightforward but website labelling misled about cable type.
“they weren't USB C”
Product matched description and communication about shipping was plentiful.
“plenty of Communication in regards to shipping and delivery”
Controller arrived fast, works perfectly and looks great.
“works perfectly”
Controller arrived quickly, was well packaged and offered great pricing.
“So really great pricing for occasional use”
Delivery was great but R2 trigger misaligned and stick drift appeared.
“R2 trigger was not in properly”
Reviewer states the controller is amazing.
“The controller is amazing”
Reviewer praised postal instructions and quick, reliable repair service.
“Quick and reliable return”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Custom Controllers sells personalised gaming controllers and related accessories through an online store. The company is known by name to consumers searching for customised gamepads, delivery and post-purchase support information, and comparisons of build quality and pricing among bespoke controller providers.