Reviews in this sample repeatedly flag late or incorrect deliveries, missing parts, and poor responsiveness from customer service. Several customers say promised replacement parts or refunds were slow or never arrived; a few report having to escalate via payment providers or small claims. At the same time a minority of customers describe timely delivery and good build quality and value. If you are considering Cuddly Beds, confirm delivery windows, check headboard compatibility, inspect goods on arrival and document any damage or missing parts in writing before accepting. Retain receipts and correspondence and consider using a payment method that offers dispute protection if issues arise.
Examples from available reviews (Sep 2025 – Feb 2026).
Poor communication, late delivery, damaged goods and unresolved refund.
“Terrible communication regarding delivery only got a date once I started emailing and pushing.”
High quality bed, competitive price and punctual, careful delivery.
“delivered within 3 weeks .”
Late delivery, damaged and incomplete bed with no company response.
“Parts missing so cannot use the bed.”
Minimal delivery communication and insufficient delivery crew for paid service.
“Communication was minimum regarding the delivery of the bed.”
Most reviewers report delayed or incorrect deliveries, slow or no refunds and limited aftercare; a small number praise individual delivery staff.
Some customers find the price competitive and value good; others report paying extra for reinforcement or upgrades that arrived poor or ineffective.
Very few mentions of the website/app — one report notes the tracking app showed 'preparing shipment' with no useful updates.
Numerous complaints describe missing or damaged parts, poor build (collapsing bases, loose fabric) and wrong items; a minority report solid build and mattress firmness.
Frequent reports of no replies to calls or emails, blocked messages and last‑minute delivery notices; a few customers received proactive driver calls.
Overall impressions are predominantly negative: delays, unresolved issues and difficult refunds recur, though a minority report good quality and smooth delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Quotes shortened · As of: February 2026
No money, no bed and no communication from the company.
“No money, no bed, no communication. Stay away!”
Reviewer claims company is a scam and money will be lost.
“It's a SCAM! Don't buy from this company.”
No communication and damaged, incomplete bed left outside after failed delivery.
“The bed was delivered incomplete, with no headboard.”
Order cannot be tracked, contact number out of service and no replies.
“my order doesn’t exist”
Good service and quick delivery of fabric samples.
“good service and quick delivery of fabric samples.”
Delivery rescheduled late and mattress arrived soaking wet.
“mattress is soaking wet!!!”
Repeated late deliveries, poor communication and questionable bed quality.
“Dreadful customer service unfortunately.”
Bed became substandard within a year and company ignored repair promises.
“All positive reviews are fake”
Bed arrived after two months with parts missing.
“Waited two months for a bed that was delivered with parts missing...”
Poor communication, late delivery, damaged goods and unresolved refund.
“Terrible communication regarding delivery only got a date once I started emailing and pushing.”
No communication after ordering headboard, tracking stuck on preparing shipment.
“I have the tracking App, which just says preparing shipment.”
Customer service was unhelpful and would not resolve piston issue.
“They were the most unhelpful company.”
Minimal delivery communication and insufficient delivery crew for paid service.
“Communication was minimum regarding the delivery of the bed.”
Poor communication but lovely bed frame and helpful delivery.
“the bed frame is lovely.”
Delivery was on time and the beds' quality was brilliant.
“The delivery was on time and the bed's quality was brilliant.”
Long delivery wait with no communication and unclear courier texts.
“no communication after placing my order.”
Late delivery, damaged and incomplete bed with no company response.
“Parts missing so cannot use the bed.”
Order arrived late with incorrect items and the company stopped communicating.
“they’ve gone completely silent.”
Bed arrived late with fitting faults and missing promised replacement parts.
“internal headboard screw bolts fell into the divan part so headboard cannot be attached fully.”
Delivered after six weeks with the wrong colour and wrong fixings.
“Took 6 weeks to deliver the wrong colour and wrong fixing for headboard.”
Lovely bed and excellent value overall.
“Lovely bed- excellent value!”
Bed arrived without mattress and company blocked emails, no replacement parts.
“Scam artists!!! Do not get a bed from this company!!!”
Beds are poor quality and will quickly squeak and break.
“Quality of the beds is not good, bed will quickly begin to squeak and break.”
Reinforced bed base was flimsy and felt unstable after delivery.
“Paid extra for a reinforced bed base - why is this just made out of cardboard and wood planks?”
Bed collapsed due to cheap construction despite paid reinforcement.
“the bed collapsed underneath her.”
Bed arrived damaged and returns took nearly six weeks, incurring costs.
“bed arrived with damage to the fabric.”
High quality bed, competitive price and punctual, careful delivery.
“delivered within 3 weeks .”
Wrong headboard delivered and still awaiting email reply.
“You delivered the wrong headboard.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cuddly Beds is an online UK bed and mattress retailer offering divan beds, headboards, mattresses and related bedroom accessories. Consumers typically buy via the company website and can select delivery and installation options. When researching this retailer, check published delivery windows, returns and warranty terms, payment methods and third‑party delivery arrangements to compare against other bed suppliers.