Many reviews mention little or no communication during ordering and delivery, with unanswered messages and failed tracking. A large group of complaints describes late deliveries, missing parts, and items arriving damaged. Some reviewers report fast delivery, sturdy build, and good value. Overall ratings show a clear divide between happy buyers and customers who faced service or product problems.
Examples from available reviews (Sep 2025 – Mar 2026).
No money, no bed and no communication from the company.
“No money, no bed, no communication. Stay away!”
Bed collapsed due to cheap construction despite paid reinforcement.
“the bed collapsed underneath her.”
Delivery was on time and the beds' quality was brilliant.
“The delivery was on time and the bed's quality was brilliant.”
Lovely bed and excellent value overall.
“Lovely bed- excellent value!”
Customers describe both quick sample delivery and slow, expensive returns. Several reviews mention unhelpful support when trying to arrange repairs or refunds. A few praise fast fabric swatch dispatch and careful delivery.
Some buyers say the beds are excellent value and compliment the finish for the price. Others report quick wear and parts failing soon after delivery. Paid add-ons such as reinforced bases raise value concerns when those upgrades perform poorly.
Experiences split sharply: some customers describe on-time, careful setup, while others call the purchase a scam. Several reviewers mention lost orders, blocked emails, and refunds that were not resolved. Positive accounts focus on simple delivery and satisfaction with the product.
Many reviews mention missing parts, wrong items, or damage on arrival. Multiple customers describe flimsy build, early squeaking, collapse, and paid reinforcements that still fail. A small number specifically praise strong construction and excellent quality.
Many complaints cite no replies, tracking stuck on “preparing shipment,” and phone numbers not working. Several reviewers mention unclear courier texts and late rescheduling without notice. A few describe acceptable delivery updates or a helpful delivery team.
Reviews fall into two camps: high satisfaction with on-time delivery, and strong dissatisfaction linked to poor communication and product faults. When service breaks down, product issues often come with it and make the outcome worse. Positive feedback appears, but reports of delivery or quality problems come up more often.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Quotes shortened · As of: March 2026
No money, no bed and no communication from the company.
“No money, no bed, no communication. Stay away!”
Reviewer claims company is a scam and money will be lost.
“It's a SCAM! Don't buy from this company.”
No communication and damaged, incomplete bed left outside after failed delivery.
“The bed was delivered incomplete, with no headboard.”
Order cannot be tracked, contact number out of service and no replies.
“my order doesn’t exist”
Good service and quick delivery of fabric samples.
“good service and quick delivery of fabric samples.”
Delivery rescheduled late and mattress arrived soaking wet.
“mattress is soaking wet!!!”
Repeated late deliveries, poor communication and questionable bed quality.
“Dreadful customer service unfortunately.”
Bed became substandard within a year and company ignored repair promises.
“All positive reviews are fake”
Bed arrived after two months with parts missing.
“Waited two months for a bed that was delivered with parts missing...”
Poor communication, late delivery, damaged goods and unresolved refund.
“Terrible communication regarding delivery only got a date once I started emailing and pushing.”
No communication after ordering headboard, tracking stuck on preparing shipment.
“I have the tracking App, which just says preparing shipment.”
Customer service was unhelpful and would not resolve piston issue.
“They were the most unhelpful company.”
Minimal delivery communication and insufficient delivery crew for paid service.
“Communication was minimum regarding the delivery of the bed.”
Poor communication but lovely bed frame and helpful delivery.
“the bed frame is lovely.”
Delivery was on time and the beds' quality was brilliant.
“The delivery was on time and the bed's quality was brilliant.”
Long delivery wait with no communication and unclear courier texts.
“no communication after placing my order.”
Late delivery, damaged and incomplete bed with no company response.
“Parts missing so cannot use the bed.”
Order arrived late with incorrect items and the company stopped communicating.
“they’ve gone completely silent.”
Bed arrived late with fitting faults and missing promised replacement parts.
“internal headboard screw bolts fell into the divan part so headboard cannot be attached fully.”
Delivered after six weeks with the wrong colour and wrong fixings.
“Took 6 weeks to deliver the wrong colour and wrong fixing for headboard.”
Lovely bed and excellent value overall.
“Lovely bed- excellent value!”
Bed arrived without mattress and company blocked emails, no replacement parts.
“Scam artists!!! Do not get a bed from this company!!!”
Beds are poor quality and will quickly squeak and break.
“Quality of the beds is not good, bed will quickly begin to squeak and break.”
Reinforced bed base was flimsy and felt unstable after delivery.
“Paid extra for a reinforced bed base - why is this just made out of cardboard and wood planks?”
Bed collapsed due to cheap construction despite paid reinforcement.
“the bed collapsed underneath her.”
Bed arrived damaged and returns took nearly six weeks, incurring costs.
“bed arrived with damage to the fabric.”
High quality bed, competitive price and punctual, careful delivery.
“delivered within 3 weeks .”
Wrong headboard delivered and still awaiting email reply.
“You delivered the wrong headboard.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cuddly Beds sells beds and bedroom furniture online. Its range includes bed frames, divan bases, headboards, and mattresses, and customers can order fabric swatches for upholstery choices. The site lets shoppers place orders, arrange delivery, and check product specs and materials. The company offers home delivery and a returns process for items that do not match the order details.