Reviews Analysed
20
We Collect & Analyse Reviews
Cuddly Beds
Experiences & Reviews
Cuddly Beds is an online UK bed and mattress retailer offering divan beds, headboards, mattresses and related bedroom accessories. Consumers typically buy via the company website and can select delivery and installation options. When researching this retailer, check published delivery windows, returns and warranty terms, payment methods and third‑party delivery arrangements to compare against other bed suppliers.
Overview & Key Metrics
Positive Sentiment
30%
Latest Review
17d
Overall Rating
2.0
Our Analysis
🎯
Service quality
Most reviewers report delayed or incorrect deliveries, slow or no refunds and limited aftercare; a small number praise individual delivery staff.
Share
Weak
22%
💰
Value for money
Some customers find the price competitive and value good; others report paying extra for reinforcement or upgrades that arrived poor or ineffective.
Share
Mixed
5%
⚡
User experience
Very few mentions of the website/app — one report notes the tracking app showed 'preparing shipment' with no useful updates.
Share
Mixed
1%
🔧
Product quality
Numerous complaints describe missing or damaged parts, poor build (collapsing bases, loose fabric) and wrong items; a minority report solid build and mattress firmness.
Share
Weak
23%
📞
Communication
Frequent reports of no replies to calls or emails, blocked messages and last‑minute delivery notices; a few customers received proactive driver calls.
Share
Weak
22%
⭐
Overall experience
Overall impressions are predominantly negative: delays, unresolved issues and difficult refunds recur, though a minority report good quality and smooth delivery.
Share
Weak
26%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
STAY AWAY FROM THIS COMPANY
"Bought a bed with floor standing headboard from this company. Terrible communication regarding delivery only got a date once I started emailing and pu..."
Phillip
Trustpilot
Sep 30, 2025
Featured for: Comprehensive service and product complaint
Couldn’t have been more pleased with my…
"Couldn’t have been more pleased with my new Kingsize Divan Bed . Beautiful quality, very competitively priced and delivered within 3 weeks . Delivery..."
Pauline Gardener
Trustpilot
Sep 30, 2025
Featured for: Positive quality, delivery and value
Do not buy from this company
"I would give zero stars if possible. Poor customer service, lack of communication. Bed was due to arrive on or before the 10th of July. Did not arrive..."
Amanda
Trustpilot
Sep 30, 2025
Featured for: Severe product damage and missing parts
Communication was minimum regarding the…
"Communication was minimum regarding the delivery of the bed. Was only when I was in contact that they confirmed a rough date for it to be delivered. C..."
Abi
Trustpilot
Sep 30, 2025
Featured for: Poor communication but courteous delivery driver
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
O
Oliver Homer
trustpilot.com
Sep 30, 2025
Missing parts
Waited two months for a bed that...
P
Phillip
trustpilot.com
Sep 30, 2025
STAY AWAY FROM THIS COMPANY
Bought a bed with floor standing headboard from this company. Terrible communication regarding delivery only got a date once I started emailing and pu...
K
Kate Deeley
trustpilot.com
Sep 30, 2025
Headboard
I placed my order for a headboard on the 5/8/25, however haven’t heard anything with regards to delivery etc. I have the tracking App, which just says...
D
Debbie Milner
trustpilot.com
Sep 30, 2025
They were the most unhelpful company
They were the most unhelpful company. I was on the phone for hours trying to get someone to answer as had a problem with the pistons. When they finall...
A
Abi
trustpilot.com
Sep 30, 2025
Communication was minimum regarding the…
Communication was minimum regarding the delivery of the bed. Was only when I was in contact that they confirmed a rough date for it to be delivered. C...
V
Victoria
trustpilot.com
Sep 30, 2025
Nice bed but improvements needed in communication
Communication was poor throughout the process. Little information shared other that 5-15 days for delivery when the order was placed and nothing there...
t
tubby z
trustpilot.com
Sep 30, 2025
Perfect Mattress and Bed's
The delivery was on time and t...
j
jemma shove
trustpilot.com
Sep 30, 2025
Poor communication
Delivery was a long time, no communication after placing my order. I chased it twice and they said it would be done by the end of th...
A
Amanda
trustpilot.com
Sep 30, 2025
Do not buy from this company
I would give zero stars if possible. Poor customer service, lack of communication. Bed was due to arrive on or before the 10th of July. Did not arrive...
D
Dzufar
trustpilot.com
Sep 30, 2025
Very Disappointing Experience – Poor Service and Communication
I had a very frustrating experience with this company. First, my order arrived several weeks late with no clear updates or communication about the del...
C
Con
trustpilot.com
Sep 30, 2025
Truly awful experience
Truly awful experience. Waited months for the bed to arrive. Nice bed but the internal headboard screw bolts fell into the divan part so headboard can...
d
dominic landreth
trustpilot.com
Sep 30, 2025
Took 6 weeks to deliver the wrong…
Took 6 weeks to deliver the wrong colour and wrong fixing for headboard. Totally wro...
R
Rachel Roberts
trustpilot.com
Sep 30, 2025
Lovely bed- excellent value!
...
L
Louise
trustpilot.com
Sep 30, 2025
Scam artists!!
Scam artists!!! Do not get a bed from this company!!! They are using the same names to put up positive reviews also. I got a bed from this company, af...
T
Travis
trustpilot.com
Sep 30, 2025
Bad quality
Quality of the beds is not good, bed will qui...
A
AReich
trustpilot.com
Sep 30, 2025
Not received my bed
Edit: received the bed today. Paid extra for a reinforced bed base - why is this just made out of cardboard and wood planks? It doesn’t feel stable at...
R
Rhys M
trustpilot.com
Sep 30, 2025
Do not buy from this company!
Bed purchase and delivered. My wife sat on the bed with our baby and the bed collapsed underneath her. We had also paid £60 for reinforcement. Upon in...
C
Connor
trustpilot.com
Sep 30, 2025
First time writing a bad review for anything....
Avoid using this company - the bed arrived with damage to the fabric. Instantly seeing the damage I knew the bed had to be returned. After a back a fo...
P
Pauline Gardener
trustpilot.com
Sep 30, 2025
Couldn’t have been more pleased with my…
Couldn’t have been more pleased with my new Kingsize Divan Bed . Beautiful quality, very competitively priced and delivered within 3 weeks . Delivery...
C
Charlotte Sole
trustpilot.com
Sep 30, 2025
I am still awaiting a reply to my…
I am still awaiting a reply to my email. You delivered the wrong head...
Conclusion
Reviews in this sample repeatedly flag late or incorrect deliveries, missing parts, and poor responsiveness from customer service. Several customers say promised replacement parts or refunds were slow or never arrived; a few report having to escalate via payment providers or small claims. At the same time a minority of customers describe timely delivery and good build quality and value. If you are considering Cuddly Beds, confirm delivery windows, check headboard compatibility, inspect goods on arrival and document any damage or missing parts in writing before accepting. Retain receipts and correspondence and consider using a payment method that offers dispute protection if issues arise.