The review set shows frequent problems with delivery, returns and customer contact alongside recurring reports of damaged or incorrectly made items. Several customers describe being unable to get timely replies, cancelled or incomplete deliveries, and difficulties obtaining refunds or replacements. At the same time, a minority of buyers report straightforward orders, quick delivery and satisfactory products. Prospective shoppers should check size specifications carefully, confirm delivery and returns terms in advance, and retain order and payment records to support any post-purchase enquiries.
Examples from available reviews (Dec 2021 – Feb 2026).
Great communication, fast delivery and helpful drivers; satisfied customer.
“Really happy customer.”
Bed good but mattress was unusable and return was refused.
“The mattress was beyond awful.”
Wardrobe manufactured incorrectly and return/refund process was unresolved.
“wardrobe assembly was 1cm too tall to fit under the bed.”
Order incomplete and communication channels were unresponsive and unreliable.
“the most expensive, nursery set £460 worth didn’t arrive.”
Delivery and fulfilment are inconsistent: several reviewers report missed or cancelled deliveries, delayed fulfilment and return refusals, while a minority praise helpful drivers.
Perceptions of value vary: some customers call prices affordable, but others report poor value after defects, refunds withheld or return charges.
Website and ordering experience is mixed: a few find the site easy to use, but others report account errors, missing product dimensions and difficult assembly.
Product reports are mixed: some buyers praise item quality, while many describe damaged goods, incorrect parts, sizing/manufacturing errors and mattress failures.
Communication is uneven: several reviewers describe prompt driver updates and helpful staff, but many report no replies, busy lines and limited tracking information.
Overall experiences skew negative in the sample: numerous unresolved issues with orders and refunds, though a minority report smooth purchases and good service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Initial delay resolved with excellent communication and professional delivery.
“communication was excellent, they kept me updated throughout”
Bed became unsafe after months and company refused refund or proper remedy.
“The bed is now not being used at all because it is unsafe.”
Order not delivered in time, leaving customer without table for Christmas.
“I still do not have my order, I am now left with no dining table for Xmas”
Child injured by bed and company offered inadequate compensation instead of remedy.
“my son — who is 4 — was injured while using it under completely normal conditions”
Purchased item shown in stock then cancelled with no refund and misleading stock information.
“Website immediately changed to say bed now out of stock.”
Delivery timeframe unclear with shifting promises and poor communication.
“I don't expect to get my order before Christmas which is a child's gift.”
Dispatch times repeatedly extended with poor transparency after payment.
“Clearly they cannot committ to when customers will ever get their products”
Bed good but mattress was unusable and return was refused.
“The mattress was beyond awful.”
Order incomplete and communication channels were unresponsive and unreliable.
“the most expensive, nursery set £460 worth didn’t arrive.”
Three cushions ordered but only one delivered despite payment.
“They’ve only sent one.”
Delivery cancelled last minute, leaving children without beds and no updates.
“they can’t deliver as they haven’t been given my order yet!!”
Had to return headboard and was charged for alleged packaging damage.
“I was charged for taking the headboard out of the box as 'packaging was damaged'.”
Blanket suited needs with quick delivery and good customer service.
“Loved the blanket - perfect for camping and as described on the website!”
Bed sizes were incorrect so mattresses didn’t fit properly.
“the measurements are way off the bed is bigger then the measurements say”
Bed arrived damaged and warped, with poor communication and tracking.
“Bed arrived damaged . Impossible to get hold of anyone.”
Company handled order and delivery carefully and satisfactorily.
“Company took care in my order and delivery 5 stars ⭐️”
Excellent service; pod is versatile and the experience was faultless.
“Excellent service from start to completion and the pod is fantastic.”
Refund refused over packing presentation, leaving customer dissatisfied.
“Refusing to refund me due to packing not being neat enough.”
Faulty bed not refunded and company claimed to be in liquidation.
“Faulty bed refusing to refund-THEY ARE IN LIQUIDATION on companies house DO NOT BUY from them”
Wardrobe manufactured incorrectly and return/refund process was unresolved.
“wardrobe assembly was 1cm too tall to fit under the bed.”
Delivery repeatedly delayed and updates only found when chased.
“5 weeks later and still no bed.”
Bed’s lifting mechanism failed and responses were inadequate.
“the internal spring mechanism for lifting the bed sheared off”
Bed arrived with major panels broken leaving child without a bed.
“Bed arrived this morning with the 2 main panels both broken!”
Incorrect parts and mismatched instructions with unresponsive customer service.
“Incorrect pieces in the parcel and the instructions did not match.”
Requested replacement part and received no reply, leaving bed unusable.
“no reply.”
Great communication, fast delivery and helpful drivers; satisfied customer.
“Really happy customer.”
Bed components missing and poor quality, leaving customers to improvise.
“a key load bearing board had been manufactured without the inline nuts”
I would definitely recommend Cuckooland. I found their website really easy to use and their products are of a really good quality and the price is affordable. The delivery process was really easy too; the driver contacted me to let me know when he was nearby, so the delivery time wasn't too long at all. The bed is just fab. My son loves it, especially the little train on the headboard and the fact that it's a proper bed. He slept through for the first time last week - since we started off with Cuckooland, he's been sleeping all night! So pleased with our purchase.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cuckooland is a UK-based online retailer offering children's beds, bedroom furniture and home furnishings via an e-commerce website. The company markets ready-to-assemble furniture with home delivery options and customer support channels. Consumers researching Cuckooland commonly check product dimensions, delivery terms and the returns policy before buying.