Reviews Analysed
21
We Collect & Analyse Reviews
Cuckooland
Experiences & Reviews
Cuckooland is a UK-based online retailer offering children's beds, bedroom furniture and home furnishings via an e-commerce website. The company markets ready-to-assemble furniture with home delivery options and customer support channels. Consumers researching Cuckooland commonly check product dimensions, delivery terms and the returns policy before buying.
Overview & Key Metrics
Positive Sentiment
29%
Latest Review
24d
Overall Rating
2.1
Our Analysis
🎯
Service quality
Delivery and fulfilment are inconsistent: several reviewers report missed or cancelled deliveries, delayed fulfilment and return refusals, while a minority praise helpful drivers.
Share
Weak
23%
💰
Value for money
Perceptions of value vary: some customers call prices affordable, but others report poor value after defects, refunds withheld or return charges.
Share
Weak
5%
⚡
User experience
Website and ordering experience is mixed: a few find the site easy to use, but others report account errors, missing product dimensions and difficult assembly.
Share
Weak
10%
🔧
Product quality
Product reports are mixed: some buyers praise item quality, while many describe damaged goods, incorrect parts, sizing/manufacturing errors and mattress failures.
Share
Weak
17%
📞
Communication
Communication is uneven: several reviewers describe prompt driver updates and helpful staff, but many report no replies, busy lines and limited tracking information.
Share
Weak
22%
⭐
Overall experience
Overall experiences skew negative in the sample: numerous unresolved issues with orders and refunds, though a minority report smooth purchases and good service.
Share
Weak
24%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
I was worried to buy from this website…
"I was worried to buy from this website becasue saw couple of bad reviews, but still ordered bunk bed. I was surprised, really great..."
Veronika Paulino
Trustpilot
Sep 30, 2025
Featured for: Positive communication and fast delivery
The bed itself is brilliant but mattress and service awful
"The bed itself is brilliant, the mattress was beyond awful. Would be impossible to sleep on. Refused t..."
Christian Pemberton
Trustpilot
Sep 30, 2025
Featured for: Mixed: good bed, poor mattress
Pretty awful outcome to a purchase
"Pretty awful outcome to a purchase. We bought an Ava high sleeper in July , and assembled it only to find that the wardrobe assembly was 1cm too tall..."
Mr Reed Ozretich
Trustpilot
Sep 30, 2025
Featured for: Product defect and unresolved refund
Judging from previous reviews the…
"Judging from previous reviews the service is experiencing huge problems this summer! I have ordered £670 worth of kids furniture, the two items out of..."
Maria Sharipo
Trustpilot
Sep 30, 2025
Featured for: Missing high-value item, poor contact
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
C
Christian Pemberton
trustpilot.com
Sep 30, 2025
The bed itself is brilliant but mattress and service awful
The bed itself is brilliant, the mattress was beyond awful. Would be impossible to sleep on. Refused t...
M
Maria Sharipo
trustpilot.com
Sep 30, 2025
Judging from previous reviews the…
Judging from previous reviews the service is experiencing huge problems this summer! I have ordered £670 worth of kids furniture, the two items out of...
J
Julie Bentley
trustpilot.com
Sep 30, 2025
Absolutely awful experience
Absolutely awful experience. Ordered three cushions which showed in stock - despatched within 24 hours. I never received a confirmation email or ackno...
S
Suzie Whistler
trustpilot.com
Sep 30, 2025
Would not recommend
Would not recommend, ordered a bunk bed. Got a text with a delivery date the next day. My partner took the day off work to help me get it in and that...
l
leah mary kelly
trustpilot.com
Sep 30, 2025
Charges for returns
Bought a bed online. It had the dimensions of the bed itself but not the headboard. I couldn't fit the headboard through the door so had to return it....
S
Sophie
trustpilot.com
Sep 30, 2025
Loved the blanket
Loved the blanket - perfect for camping and as described...
K
Kay
trustpilot.com
Sep 30, 2025
Sizing is wrong
Bed looks beautiful was not to much of a fuss to put up took awhile but is sized wrong the single mattress & small double mattress don't fit right cau...
B
Bumblebee
trustpilot.com
Sep 30, 2025
No stars if I could awful service poor quality.
No stars if I could . Bed arrived damaged . Impossible to get hold of anyone. The bed was warped . I ordered a bunkbed very disappointed to be honest...
A
ALAN Savage
trustpilot.com
Sep 30, 2025
Hi great customer service and very helpful customer service
Company took care in my or...
N
Nick
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service from start to completion and the pod is fantastic. Used as an of...
H
Hannah Lees
trustpilot.com
Sep 30, 2025
Absolutely disgusting company
Absolutely disgusting company. Refusing to refund me due to packing not being ne...
D
Dr Brandram
trustpilot.com
Sep 30, 2025
Faulty bed refusing to refund-LIQUIDATION…
Faulty bed refusing to refund-THEY ARE IN LIQU...
M
Mr Reed Ozretich
trustpilot.com
Sep 30, 2025
Pretty awful outcome to a purchase
Pretty awful outcome to a purchase. We bought an Ava high sleeper in July , and assembled it only to find that the wardrobe assembly was 1cm too tall...
S
Savannah Hasler
trustpilot.com
Sep 30, 2025
Would give 0 stars. Order not received.
Would give 0 stars. Order not received. I ordered a bed, mattress and protector on 12th January with the estimated delivery within 1-2 weeks. The deli...
M
Marena Hyatt
trustpilot.com
Sep 30, 2025
Substandard products and service
I bought a bed in October the internal spring mechanism for lifting the bed sheared off which was incredibly dangerous - the company argued with me de...
L
Lisa Longdon
trustpilot.com
Sep 30, 2025
Terrible service
Bed arrived this morning with the 2 main panels both broken! Iv sent email, messages on social media and tried their live chat yet it's impossible to...
S
SAMANTHA DENNIS
trustpilot.com
Sep 30, 2025
I want to give no stars really
I want to give no stars really. Incorrect pieces in the parcel and the instructions did not match....
M
Miri
trustpilot.com
Sep 30, 2025
No reply when requesting to exchange a broken part
Bought a cabin bed last year. Sadly poor quality and now a year later one of the parts is damaged. Got in contact to request...
V
Veronika Paulino
trustpilot.com
Sep 30, 2025
I was worried to buy from this website…
I was worried to buy from this website becasue saw couple of bad reviews, but still ordered bunk bed. I was surprised, really great...
J
John Pollard
trustpilot.com
Sep 30, 2025
Do not buy a bed from this company.
Do not buy a bed from this company. I bought a child’s bunk bed for my 3 year old twins. When the bed arrived it was low quality and had damage in var...
Conclusion
The review set shows frequent problems with delivery, returns and customer contact alongside recurring reports of damaged or incorrectly made items. Several customers describe being unable to get timely replies, cancelled or incomplete deliveries, and difficulties obtaining refunds or replacements. At the same time, a minority of buyers report straightforward orders, quick delivery and satisfactory products. Prospective shoppers should check size specifications carefully, confirm delivery and returns terms in advance, and retain order and payment records to support any post-purchase enquiries.