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We Collect & Analyse Reviews

CraftStash
Experiences & Reviews

CraftStash is an online craft-supplies retailer serving hobbyists and small creative businesses. The site offers web-based ordering, delivery options and customer support channels. People researching CraftStash commonly check reviews for shipping reliability, product condition and after-sales service.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 62%
Latest Review 18d
Overall Rating
3.4

Our Analysis

🎯

Service quality

Many reviewers praise helpful, responsive staff who resolve product issues; a notable minority report slow or unreachable customer support.

Share
16%
Mixed
💰

Value for money

Several customers report good prices and perceived value; others cite poor-quality items or paid services not delivered, reducing perceived value.

Share
11%
Mixed
⚡

User experience

Experiences vary: some customers receive fast dispatch and clean deliveries, while many report delayed dispatches, pre-order slippage and delivery problems.

Share
21%
Mixed
🔧

Product quality

Many buyers receive items in good condition and as described; multiple reports of defective or damaged products and incorrect items were also made.

Share
12%
Mixed
📞

Communication

Some reviewers describe clear, prompt email and phone responses; others report no reply, inconsistent updates or poor handling of shipment queries.

Share
17%
Mixed
⭐

Overall experience

Overall impressions are split: numerous positive, repeat customers contrast with several strongly negative accounts about delivery and post-sale resolution.

Share
23%
Mixed

View all 21 public customer reviews – filtered by relevance →

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Filter by Source

Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

T
TW
trustpilot.com Sep 30, 2025

Paid for VIP, orders took over 14 days to dispatch

Paid for VIP…… from first order, every order placed was really slow to be delivered despite being given priority delivery, when I contacted Customer s...

T
Tammi
trustpilot.com Sep 30, 2025

Great customer service

Fantastic company. A little slower with despatch but the products are great and good value. My first set of pens...

r
rp
trustpilot.com Sep 30, 2025

I ordered on Wednesday

...

D
Denise T.
trustpilot.com Sep 30, 2025

Poor service - absolutely no customer service

So far, not having a good experience with CraftStash. Placed an order from Canada after seeing a trusted crafter in England showcase some products. Go...

S
Susan Pickles
trustpilot.com Sep 30, 2025

Delighted with my order

Delighted with my order. Good value for good quality. Despite the bank holidays arrived in 7 days . Well packed too, so card b...

A
A Sewell
trustpilot.com Sep 30, 2025

Good experience, will order again

Got exactly what I ordered and was happy with the experience. Took slightly longer than...

C
CHRISTINE SMITH
trustpilot.com Sep 30, 2025

Came across this company by accident.

Came across this company by accident. Placed my first order in June 2024 with a bonus of free delivery and 20% off first order. Quality is superb. Sup...

v
veronica gregory
trustpilot.com Sep 30, 2025

What a fantastic company to deal with

What a fantastic company to deal with! I ordered an expensive 27 piece Die set that 1 of the pieces didn’t cut, I contacted customer service and spoke...

P
Patria Draughn
trustpilot.com Sep 30, 2025

I had put in a $150 order for Made to…

I had put in a $150 order for Made to Surprise. The stamps did not stamp evenly. In the die sets, two different covers and they put in...

J
JPW
trustpilot.com Sep 30, 2025

Great customer service, great products.

I was having difficulty sourcing an item that was out of stock everywhere else which brought me to Craftstash. I placed my order online but rang throu...

B
Beannie Johnson
trustpilot.com Sep 30, 2025

Ordered a product which was sent out…

Ordered a product which was sent out quite quickly, I then happened to have a problem with evri the delivery company not being able to find my address...

S
Suzanne
trustpilot.com Sep 30, 2025

I placed an order on Monday 4th…

I placed an order on Monday 4th September with standard delivery saying it would take 2-5 working days. It's now the 13h September, 9 days later (7...

N
Natalie
trustpilot.com Sep 30, 2025

Dispatch/packaging time is poor

Their dispatch/packaging time is poor, been waiting a week for my order status to change from 'processing' to 'dispatched' and it's only being sent b...

D
Darrell Smithurst
trustpilot.com Sep 30, 2025

Terrible customer service i paid next…

Terrible customer service i paid next day delivery it didn't arrive customer service...

K
Kay
trustpilot.com Sep 30, 2025

Excellent service

Excellent service, quick delivery and when I had a query I received a prompt reply to my email. They have some g...

B
Beth Kendal-Wood
trustpilot.com Sep 30, 2025

Terrible company ...Extremely poor…

Terrible company ...Extremely poor customer service and communication waited over a week and my goods had...

M
Miles Melandry
trustpilot.com Sep 30, 2025

Fantastic products at great prices - Quick shipping and friendly Customer service

Fantastic products at great prices. Order was dispatched within 24 hours and delivery came in two da...

D
Debbie Arrowsmith
trustpilot.com Sep 30, 2025

Be careful buying a Cricut machine from Craft Stash

I purchased a Cricut machine earlier this year from Craft Stash. Unfortunately its pressure has diminished over time. I'm an avid user of Cricut machi...

L
Lou Briggs
trustpilot.com Sep 30, 2025

Received my order today (here in…

Received my order today (here in Australia) ... amazing service...

L
Liz Samson
trustpilot.com Sep 30, 2025

Delayed delivery of pre-orders

They offered a pre-order on stock that was due to be shipped on 3/10, didn’t update the website, the stock shipped a week later than advertised and no...

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Conclusion

Reviews of CraftStash show a mix of positive and negative consumer experiences. Several customers praise fast dispatches, good prices and staff who resolve product faults quickly. At the same time, multiple reviewers report slow or delayed shipping, unresolved product defects and inconsistent communication. If delivery speed, pre-order accuracy or after-sales reliability are critical, consider checking recent dispatch times and contacting support before placing high-value orders. For many buyers the site delivers good value, but the pattern of mixed feedback suggests checking product-specific reviews and return policies first.