Reviews Analysed
20
We Collect & Analyse Reviews
Cosmetis
Experiences & Reviews
Cosmetis presents itself as an e-commerce cosmetics retailer that ships to multiple countries. People searching for reviews typically look for information on shipping, customs, returns, product condition and customer support. Independent reviewers often evaluate delivery times, import charges and responsiveness when assessing this type of online beauty retailer.
Overview & Key Metrics
Positive Sentiment
15%
Latest Review
18d
Overall Rating
1.7
Our Analysis
🎯
Service quality
Most reviewers report late, lost or undelivered orders and courier tracking problems; a small number report fast delivery and clear tracking.
Share
Weak
28%
💰
Value for money
Multiple reviewers report unexpected import taxes, high shipping fees or disputed refunds tied to customs, often saying charges were not clearly disclosed.
Share
Weak
14%
⚡
User experience
Some customers describe a streamlined website and clear tracking, while others report misleading delivery estimates and problems following the order online.
Share
Weak
9%
🔧
Product quality
Few reviews mention product condition: some praise the items received, while others report leaking or damaged bottles in transit.
Share
Mixed
5%
📞
Communication
Frequent complaints concern unresponsive customer service and unanswered emails; reviewers note public replies do not always lead to private resolution.
Share
Weak
12%
⭐
Overall experience
Overall sentiment is negative for many reviewers, driven by unresolved refunds, delivery failures and poor support, though a minority report satisfactory orders.
Share
Weak
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
The shipping was quick although I’m at…
"The shipping was quick although I’m at the other half of the world and got also a trac..."
Guest
Trustpilot
Sep 30, 2025
Featured for: Fast shipping with tracking
Items arrived leaking & damaged & company won't respond
"My order arrived on July 16th with multiple leaking bottles and the shipping box ruined by the lotion soaking through the packaging. I have contacted..."
Emily
Trustpilot
Sep 30, 2025
Featured for: Damaged goods; no company response
Scam! Never order from that store.
"Terrible experience — avoid this store. I placed an order to Canada and already paid in full, but UPS still tried to charge me additional customs fees..."
Yurii
Trustpilot
Sep 30, 2025
Featured for: Customs charges and refund unresolved
No way to reach customer service!!
"I have sent 5 emails to cancel my order no reply!!! I’m from Canada. I have never had an issue before. The website stated the prices in Canadian. They..."
Zoey
Trustpilot
Sep 30, 2025
Featured for: No customer service; wrong currency charged
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
Y
Yurii
trustpilot.com
Sep 30, 2025
Scam! Never order from that store.
Terrible experience — avoid this store. I placed an order to Canada and already paid in full, but UPS still tried to charge me additional customs fees...
R
Ranya
trustpilot.com
Sep 30, 2025
Because you lost my order
...
G
Guest
trustpilot.com
Sep 30, 2025
I never got my order
...
G
Guest
trustpilot.com
Sep 30, 2025
My order hasn’t get yet
My order hasn’t get yet, after 25...
C
Carlota Lucadji
trustpilot.com
Sep 30, 2025
It says on the order is 2 days bisy but…
It says on the order is 2 days bisy bu...
J
James
trustpilot.com
Sep 30, 2025
The Currier you use is terrible
The Currier you use is terrible. Is been 11 days since My order was shipp...
G
Guest
trustpilot.com
Sep 30, 2025
Product never arrived
...
F
Faith
trustpilot.com
Sep 30, 2025
The shipping fee was $100 and there…
The shipping fee was $100 and there were no warnings that there w...
S
Steph Holmes
trustpilot.com
Sep 30, 2025
Parcel did not arrive
My parcel should have been delivered to the US, the tracking goes as far as Porto (Portugal) and states 'd...
R
Rachel Stevens
trustpilot.com
Sep 30, 2025
Appalling
Appalling, charged my daughter £41 import tax on top of the advertised price. Now going to attempt a refund as there is no...
G
Guest
trustpilot.com
Sep 30, 2025
The shipping was quick although I’m at…
The shipping was quick although I’m at the other half of the world and got also a trac...
E
Emily
trustpilot.com
Sep 30, 2025
Items arrived leaking & damaged & company won't respond
My order arrived on July 16th with multiple leaking bottles and the shipping box ruined by the lotion soaking through the packaging. I have contacted...
s
sissi colibri
trustpilot.com
Sep 30, 2025
I paid the customs fees
I paid the customs fees, and they said they had issued a refund. I haven’t received anything—no package and no refund. This is unacceptable. It’s all...
C
Consumer
trustpilot.com
Sep 30, 2025
I didn’t receive my order
I didn’t receive my order, and I sent an email to customer service. They replied to my email, stating that it would...
M
Margarita Quintero
trustpilot.com
Sep 30, 2025
This was my first and last time buying here
This was my first time buying here, and it will definitely be the last. If I’m not constantly chasing your team, nothing gets resolved. Your customer...
Z
Zoey
trustpilot.com
Sep 30, 2025
No way to reach customer service!!
I have sent 5 emails to cancel my order no reply!!! I’m from Canada. I have never had an issue before. The website stated the prices in Canadian. They...
A
Anton Polenin
trustpilot.com
Sep 30, 2025
I ordered some cosmetics to Thailand…
I ordered some cosmetics to Thailand with a free delivery to Thailand in that website They use DHL to deliver And the dhl asked me to go to the...
t
tom corrigan
trustpilot.com
Sep 30, 2025
despite all the negativity
despite all the negativity. i ordered perfume at two o clock yesterda...
D
Douglas Bristow
trustpilot.com
Sep 30, 2025
Easy to find what I was looking for
Easy to find what I was looking for. Entire proc...
S
Stijn Baert
trustpilot.com
Sep 30, 2025
Cosmetis play with babies' health
I am a regular online shopper. This almost always goes well, with fast delivery and good service. Except for Cosmetis. This company is a complete disg...
Conclusion
Reviews for Cosmetis show a pattern of delivery and post‑purchase issues alongside a small number of positive shipping experiences. Multiple reviewers cite unexpected customs or import fees and difficulties obtaining refunds. Several reports describe unresponsive customer service or delayed email replies, and a few mention damaged or leaking items on arrival. If you consider ordering, check the seller’s shipping, customs and refund policies carefully, confirm currency and shipping terms for your country, and keep tracking and order references to support any claims.