Reviews fall into two groups: smooth, quick orders and repeated fulfilment problems. Many customers report missing parcels, surprise import or COD charges, and refunds that stall. Others describe fast international delivery and authentic products that arrived as expected.
Examples from available reviews (Sep 2020 – Mar 2026).
Quick international shipping with tracking; reviewer happy and will repurchase.
“The shipping was quick”
Reviewer reports every product was very good.
“Every product very good”
Company and courier unresponsive; parcel missing and no contact provided.
“No phone numbers. No email response.”
Order incurred unexpected $78 COD; tracking removed and no company response.
“One day the UPS man came knocking on my door, had the package with a $78 COD”
Many reviews mention deliveries that never showed up, parcels marked delivered but not received, and shipments that went missing. Some customers also describe orders being cancelled, consignments destroyed for missing paperwork, or the wrong items arriving.
Several customers report import taxes that were not disclosed, high shipping costs, and unexpected COD requests on delivery. Some reviewers say the site’s statements about taxes or included fees were not kept.
Some reviewers say the website is easy to use and checkout is fast. Others report tracking that stops updating and delivery windows that were missed.
Many buyers say the products are authentic and good quality. A few mention items arriving damaged or leaking, though these product issues appear less often than delivery or contact problems.
Many reviewers say emails go unanswered, contact details do not work, and refund requests get slow or no replies. Several also note limited customer service availability and no proactive follow-up.
Reviews show a clear divide between customers who got their orders quickly and those who ran into unresolved delivery failures and extra charges. This contrast shows up across ratings and topics.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Sitejabber (10) · Quotes shortened · As of: March 2026
Order arrived quickly; reviewer liked the ampoule box.
“El pedido llegó rápido y me encantó la caja de las ampollas”
Reviewer reports every product was very good.
“Every product very good”
Now doing DDP; delivery seamless without extra fees and quick.
“did not add extra fees upon arriving.”
Company and courier unresponsive; parcel missing and no contact provided.
“No phone numbers. No email response.”
Shipment held due to vendor not providing required documentation; vendor unhelpful.
“My shipment was destroyed because the vendor never bothered to send a required form”
Order not received after nearly two months; emails ignored and no refund.
“I have not received anything yet”
Order incurred unexpected $78 COD; tracking removed and no company response.
“One day the UPS man came knocking on my door, had the package with a $78 COD”
Paid but was charged customs despite promised coverage; refund not received.
“already paid in full, but UPS still tried to charge me additional customs fees.”
The company lost the customer's order.
“Because you lost my order”
Customer did not receive their order.
“I never got my order”
Order not received after 25 days.
“My order hasn’t get yet, after 25 days.”
Order showed two-day delivery but not yet received.
“It says on the order is 2 days bisy but until today I didn’t receive my order”
Cannot track order; courier shows it stuck in Philadelphia.
“The Currier you use is terrible.”
The ordered product never arrived to customer.
“Product never arrived”
Unexpected $100 shipping fee with no warning made purchase disappointing.
“The shipping fee was $100 and there were no warnings that there would be extra fees.”
Parcel marked delivered in Portugal but not received; refund request ignored.
“the tracking goes as far as Porto (Portugal) and states 'delivered”
Daughter charged £41 import tax despite advertised price; refund sought.
“charged my daughter £41 import tax on top of the advertised price.”
Quick international shipping with tracking; reviewer happy and will repurchase.
“The shipping was quick”
Order arrived leaking and damaged; company unresponsive to complaints.
“multiple leaking bottles and the shipping box ruined by the lotion soaking through the packaging.”
Paid customs but received neither package nor refund; emails ignored.
“I haven’t received anything—no package and no refund.”
Order not received; promised refund delayed and no reply after three months.
“I didn’t receive my order”
Customer service unresponsive, limited hours, confusing refund policy.
“Your customer service doesn’t take initiative”
Customer could not cancel; charged wrong currency and faced tariffs.
“I have sent 5 emails to cancel my order no reply!!!”
DHL required customer to handle customs and pay taxes despite free delivery.
“And the dhl asked me to go to the customs by myself which is crazy and then after all I should pay a lot of taxes”
Parcel delivered quickly despite negative reviews; all good.
“received my parcel this morning at eleven o clock.”
Website was easy to navigate and shipping process was quick.
“Easy to find what I was looking for”
Order for newborn delayed three weeks; tracking and emails largely ignored.
“It has now been three weeks, but there is still no sign of the package.”
No response after five emails and two months; refund process not initiated.
“No response at all from the team!”
Wrong product delivered; company promised investigation but took no action.
“When the package arrived, I was surprised to receive a wrong product from them.”
Two ordered items were not received and emails unanswered.
“so far I have not received the products.”
Duty and taxes applied without notice; customer support email invalid.
“Nowhere during the order process was I informed that duty and taxes would apply”
Website promised no taxes under 800 but reviewer was charged taxes.
“Their site clearly says 'no taxes on orders under 800.00'.”
Free shipping via DHL; package delivered early and products authentic.
“Products were authentic and as described!”
Order not shipped, items cancelled for store credit, and no responses.
“Customer service is 0. Don't waste your money.”
Fantastic cosmetics and fast delivery; reviewer will reorder Skinceuticals.
“fantastic cosmetics and I received my order really fast.”
Excellent site with great customer service, fast shipping, and original products.
“customer service is excellent and shipping is fast.”
No tracking updates and unhelpful responses after missed delivery window.
“I didn't see any update on the tracking number”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cosmetis is an online retailer focused on cosmetics and skincare. It sells through an e-commerce site with product information, prices, and shipping options. Customers order on the website, and the company handles fulfilment and international shipping. Support usually comes via email and online help pages for order and shipping questions.