Reviews for Cosmetis show a pattern of delivery and post‑purchase issues alongside a small number of positive shipping experiences. Multiple reviewers cite unexpected customs or import fees and difficulties obtaining refunds. Several reports describe unresponsive customer service or delayed email replies, and a few mention damaged or leaking items on arrival. If you consider ordering, check the seller’s shipping, customs and refund policies carefully, confirm currency and shipping terms for your country, and keep tracking and order references to support any claims.
Examples from available reviews (Sep 2020 – Feb 2026).
Quick international shipping with tracking; reviewer happy and will repurchase.
“The shipping was quick”
Order arrived leaking and damaged; company unresponsive to complaints.
“multiple leaking bottles and the shipping box ruined by the lotion soaking through the packaging.”
Paid but was charged customs despite promised coverage; refund not received.
“already paid in full, but UPS still tried to charge me additional customs fees.”
Customer could not cancel; charged wrong currency and faced tariffs.
“I have sent 5 emails to cancel my order no reply!!!”
Most reviewers report late, lost or undelivered orders and courier tracking problems; a small number report fast delivery and clear tracking.
Multiple reviewers report unexpected import taxes, high shipping fees or disputed refunds tied to customs, often saying charges were not clearly disclosed.
Some customers describe a streamlined website and clear tracking, while others report misleading delivery estimates and problems following the order online.
Few reviews mention product condition: some praise the items received, while others report leaking or damaged bottles in transit.
Frequent complaints concern unresponsive customer service and unanswered emails; reviewers note public replies do not always lead to private resolution.
Overall sentiment is negative for many reviewers, driven by unresolved refunds, delivery failures and poor support, though a minority report satisfactory orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Sitejabber (10) · Quotes shortened · As of: February 2026
Order arrived quickly; reviewer liked the ampoule box.
“El pedido llegó rápido y me encantó la caja de las ampollas”
Reviewer reports every product was very good.
“Every product very good”
Now doing DDP; delivery seamless without extra fees and quick.
“did not add extra fees upon arriving.”
Company and courier unresponsive; parcel missing and no contact provided.
“No phone numbers. No email response.”
Shipment held due to vendor not providing required documentation; vendor unhelpful.
“My shipment was destroyed because the vendor never bothered to send a required form”
Order not received after nearly two months; emails ignored and no refund.
“I have not received anything yet”
Order incurred unexpected $78 COD; tracking removed and no company response.
“One day the UPS man came knocking on my door, had the package with a $78 COD”
Paid but was charged customs despite promised coverage; refund not received.
“already paid in full, but UPS still tried to charge me additional customs fees.”
The company lost the customer's order.
“Because you lost my order”
Customer did not receive their order.
“I never got my order”
Order not received after 25 days.
“My order hasn’t get yet, after 25 days.”
Order showed two-day delivery but not yet received.
“It says on the order is 2 days bisy but until today I didn’t receive my order”
Cannot track order; courier shows it stuck in Philadelphia.
“The Currier you use is terrible.”
The ordered product never arrived to customer.
“Product never arrived”
Unexpected $100 shipping fee with no warning made purchase disappointing.
“The shipping fee was $100 and there were no warnings that there would be extra fees.”
Parcel marked delivered in Portugal but not received; refund request ignored.
“the tracking goes as far as Porto (Portugal) and states 'delivered”
Daughter charged £41 import tax despite advertised price; refund sought.
“charged my daughter £41 import tax on top of the advertised price.”
Quick international shipping with tracking; reviewer happy and will repurchase.
“The shipping was quick”
Order arrived leaking and damaged; company unresponsive to complaints.
“multiple leaking bottles and the shipping box ruined by the lotion soaking through the packaging.”
Paid customs but received neither package nor refund; emails ignored.
“I haven’t received anything—no package and no refund.”
Order not received; promised refund delayed and no reply after three months.
“I didn’t receive my order”
Customer service unresponsive, limited hours, confusing refund policy.
“Your customer service doesn’t take initiative”
Customer could not cancel; charged wrong currency and faced tariffs.
“I have sent 5 emails to cancel my order no reply!!!”
DHL required customer to handle customs and pay taxes despite free delivery.
“And the dhl asked me to go to the customs by myself which is crazy and then after all I should pay a lot of taxes”
Parcel delivered quickly despite negative reviews; all good.
“received my parcel this morning at eleven o clock.”
Website was easy to navigate and shipping process was quick.
“Easy to find what I was looking for”
Order for newborn delayed three weeks; tracking and emails largely ignored.
“It has now been three weeks, but there is still no sign of the package.”
No response after five emails and two months; refund process not initiated.
“No response at all from the team!”
Wrong product delivered; company promised investigation but took no action.
“When the package arrived, I was surprised to receive a wrong product from them.”
Two ordered items were not received and emails unanswered.
“so far I have not received the products.”
Duty and taxes applied without notice; customer support email invalid.
“Nowhere during the order process was I informed that duty and taxes would apply”
Website promised no taxes under 800 but reviewer was charged taxes.
“Their site clearly says 'no taxes on orders under 800.00'.”
Free shipping via DHL; package delivered early and products authentic.
“Products were authentic and as described!”
Order not shipped, items cancelled for store credit, and no responses.
“Customer service is 0. Don't waste your money.”
Fantastic cosmetics and fast delivery; reviewer will reorder Skinceuticals.
“fantastic cosmetics and I received my order really fast.”
Excellent site with great customer service, fast shipping, and original products.
“customer service is excellent and shipping is fast.”
No tracking updates and unhelpful responses after missed delivery window.
“I didn't see any update on the tracking number”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Cosmetis presents itself as an e-commerce cosmetics retailer that ships to multiple countries. People searching for reviews typically look for information on shipping, customs, returns, product condition and customer support. Independent reviewers often evaluate delivery times, import charges and responsiveness when assessing this type of online beauty retailer.