Reviews Analysed
9
We Collect & Analyse Reviews
Cordners
Experiences & Reviews
Cordners is a UK footwear retailer operating retail outlets and an online shop, known for selling adult and children’s shoes. Consumers commonly search reviews of Cordners to evaluate in-store fittings, product fit and sizing, returns and refund policies, and the reliability of online orders. When researching Cordners, look for store locations, returns terms and independent customer feedback to assess fit and after-sales support.
Overview & Key Metrics
Positive Sentiment
56%
Latest Review
18d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Mixed reports: several reviewers praise helpful, professional staff and prompt fulfilment; others report rude or unresponsive service.
Share
Mixed
20%
💰
Value for money
Views split: some customers found good sale prices, while several felt quality or returns handling left them out of pocket.
Share
Weak
11%
⚡
User experience
In-store fitting and selection are praised by many, but multiple customers report poor return handling and disagreeable in-store experiences.
Share
Mixed
20%
🔧
Product quality
Some reviewers describe items as expected and good selection; others report poor fit, perceived quality issues, or footwear causing problems.
Share
Weak
11%
📞
Communication
Frequent complaints relate to unclear refund/returns policy and staff responses; a subset of reviews highlights helpful, communicative staff.
Share
Weak
18%
⭐
Overall experience
Overall mixed: several positive shopping, fitting and fulfilment experiences are offset by recurring refund, fit and service complaints.
Share
Mixed
20%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 9 verified reviews (September 2025).
Fantastic.
"Needed to renew a pair of Skechers Arch Fit trainers so started my search. Found exactly what I was after in my size and..."
Marcus Gilmour
Trustpilot
Sep 30, 2025
Featured for: Positive: prompt fulfilment, good price
Great service and very helpful staff
"Great service and very helpful staff. Shop has a brilliant..."
yvette mckittrick
Trustpilot
Sep 30, 2025
Featured for: Positive in-store service example
My toddler was taken to the Newtownards…
"My toddler was taken to the Newtownards store to have a pair of shoes fitted. After developing an extremely painful ingrown toenails, I had to take he..."
Michelle Bingham
Trustpilot
Sep 30, 2025
Featured for: Serious product harm and refusal example
Misleading Refund Policy
"Checked refund policy online before going into store to buy boys school shoes, clearly states that they will provide full refund in 14 days. However b..."
Michelle
Trustpilot
Sep 30, 2025
Featured for: Refund policy misleading complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 9 reviews
All Customer Reviews
Sources: Trustpilot (9) · Quotes shortened · As of: September 2025
M
Marcus Gilmour
trustpilot.com
Sep 30, 2025
Fantastic.
Needed to renew a pair of Skechers Arch Fit trainers so started my search. Found exactly what I was after in my size and...
M
Mr Darran Gawley
trustpilot.com
Sep 30, 2025
Staff were very helpful and had a great…
Staff were very helpful and h...
y
yvette mckittrick
trustpilot.com
Sep 30, 2025
Great service and very helpful staff
Great service and very helpful staff. Shop has a brilliant...
I
Inga
trustpilot.com
Sep 30, 2025
Absolutely disappointed of customer…
Absolutely disappointed of customer service. Bought boots and trusted to description and that they statement to buy your normal size. Arrived not fit....
M
M burgess
trustpilot.com
Sep 30, 2025
Best place to measure children's fit properly
I know this company don't have a refund policy, and this has upset a lot of people, but other than that I do rate them 5 stars, I take my...
G
GB
trustpilot.com
Sep 30, 2025
If buy in shop just remember no refund
Purchased some shoes but after coming home and trying on again felt that they just didn't suit. Wanted to return but on doing so told that couldn't re...
E
Evija Jankovska
trustpilot.com
Sep 30, 2025
Excellent costumer service,items as…
Excellent costumer serv...
M
Michelle Bingham
trustpilot.com
Sep 30, 2025
My toddler was taken to the Newtownards…
My toddler was taken to the Newtownards store to have a pair of shoes fitted. After developing an extremely painful ingrown toenails, I had to take he...
M
Michelle
trustpilot.com
Sep 30, 2025
Misleading Refund Policy
Checked refund policy online before going into store to buy boys school shoes, clearly states that they will provide full refund in 14 days. However b...
Conclusion
Customer feedback for Cordners is mixed. Many reviewers note helpful, professional staff, reliable in-store fittings and prompt online order fulfilment. At the same time, several customers report repeated issues with returns, refund policy clarity and staff communication, and some describe poor fit or product-related problems. If you plan to buy, check the store’s returns and refund terms beforehand, try shoes on in store where possible and retain receipts. For online purchases, document communications and ask about return postage arrangements before returning items.