Many reviewers praise the comfort and fit of the products, along with fast exchanges. A large set also points to helpful staff and quick delivery. Another group describes refund requests being ignored, a returns portal that doesn’t work, and unauthorised charges. Several customers also mention payment issues and trouble reaching a real person.
Examples from available reviews (Sep 2025 – Mar 2026).
Bought six bras; comfortable, well designed and fit perfectly.
“they are so comfortable and well designed”
Harriet provided fast, helpful measurement advice and arranged my exchange.
“Harriet genuinely cares for her customers.”
Unable to obtain full refund despite stated policy.
“Their refund policy offers a full refund but I am not finding that possible.”
Multiple payment failures and automated replies left me unable to order.
“I can't get any answer from an actual human”
Many reviews describe quick, hassle-free exchanges, with staff named for helping with measurements. A separate stream of comments reports refund emails going unanswered and returns being blocked. These two service stories show up often and lead to very different outcomes.
Many buyers say the bras and body garments feel comfortable and hold up well, which supports the sense of value. Others report unauthorised charges and items they couldn’t refund, which reduced value for them. How warranties and refunds are handled comes through as the main value concern.
Several reviewers find the website easy to use, with straightforward ordering and clear sizing help. A repeating issue is a returns portal that doesn’t work or is difficult to use. A distinct group also says it’s hard to reach live support.
Most comments focus on comfort, good fit, and steady wash performance across bras and shaping garments. Still, a smaller but recurring set mentions leggings and tights ripping and cups that don’t fit well. Praise appears often, while fabric failures show up in fewer reviews.
Many customers highlight quick replies by email or chat and helpful agents who organise replacements. Others describe emails bouncing back, automated responses, and no way to reach a person. Several complaints centre on delivery updates and payment questions.
Reviews split between very satisfied purchases backed by fast support and unhappy experiences tied to refunds and failed contact. Comfort and fit bring many customers back. Problems with getting refunds and reaching support drive most negative feedback.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Quotes shortened · As of: March 2026
Unable to obtain full refund despite stated policy.
“Their refund policy offers a full refund but I am not finding that possible.”
Shapewear arrived quickly, comfortable and provided good shaping.
“the item pulled my large tum in and was very comfortable to wear.”
Very fast and helpful customer service with easy exchanges and refunds.
“I didn't have to return but still received a refund without any delay .”
Website easy to use; bras are soft, supportive and accurately sized.
“The website is very user friendly”
Products suit larger breasts and customer service responds promptly.
“Customer service is outstanding”
Multiple payment failures and automated replies left me unable to order.
“I can't get any answer from an actual human”
Order marked delivered but not received; emails bounce and no contact.
“email address could not be found or is unable to receive mail.”
Company makes returns unnecessarily difficult and resembles a scam.
“how hard does this company make it to return an item”
Unauthorised items charged, non-refundable, and customer feels scammed.
“items which were sent to me unauthorised at a cost of £33”
Customer service ignored refund and exchange emails despite repeated attempts.
“have had no response at all”
Wireless bras gave surprising uplift and customer service was excellent.
“Absolutely great customer service from Harriet.”
Leggings fell apart after two months and company refused remedy.
“My leggings fall into bits after two months”
Quick delivery and really lovely products received.
“Excellent quick delivery of really lovely products.”
Cannot contact a human, and website portal is frequently down.
“If you have any issues you cannot speak to a human”
Harriet provided fast, helpful measurement advice and arranged my exchange.
“Harriet genuinely cares for her customers.”
Easy exchange, helpful service and comfortable, high-quality bras.
“they told me I could also keep the big ones as a thank you.”
Company ignored return requests and returns portal failed to work.
“Ignoring emails, returns portal not working”
Very comfortable bras, easy ordering and reliable delivery.
“Best I’ve ever worn.”
Refund portal unusable and email contact nearly impossible, refund issues.
“Refund portal nearly impossible to use.”
Item unsuitable but quality is good and customer service was excellent.
“the customer service is amazing”
Products are great and customer support was friendly and helpful.
“the friendliness and helpfulness of the support team is excellent.”
High-rise leggings and bras offer strong support and wash well.
“Wash really well and no tumble drying.”
Bras fit perfectly, are comfortable, and exchange service was prompt.
“to say I'm delighted is an understatement!”
Refund requests repeatedly ignored and guarantee not honoured.
“The 60 day guarantee is worthless.”
Excellent quality, speedy service, and very comfortable bras.
“best bras ever”
Support bra is comfortable, well-fitting, with speedy delivery.
“soft, supportive, comfortable, & gives a great shape.”
Excellent customer service and extremely comfortable, secure bras.
“the most comfortable I have ever worn.”
Customer service fantastic; bras comfortable but sizing options limited.
“customer service has been fantastic”
Cup was too large and product quality disappointed.
“the cup was so big that it was unwearable”
Wireless bras relieved pain, improved posture and boosted confidence.
“Breasts are lifted changing whole posture”
Bought six bras; comfortable, well designed and fit perfectly.
“they are so comfortable and well designed”
Products comfortable and customer service responded quickly to sizing issue.
“customer service very quick to reply”
Prompt, helpful exchanges with no quibble and excellent support.
“no quibble with replacement”
Prompt email response resolved my returns; products good quality.
“They answered my email promptly”
Complaint about late delivery handled well, making me repurchase.
“Outstanding customer service!”
Chat support arranged replacement and allowed me to keep incorrect size.
“I can keep or pass on the incorrect size which is amazing!”
Newly launched bras fitted poorly and straps dug into shoulders.
“the straps on them were very narrow and were digging into my shoulders.”
Quick exchange process and very comfortable, well-fitting wireless bras.
“replacements received just three days later.”
Multiple replacements requested; bras feel comfortable and replies are quick.
“always a quick reply and helpful .”
Tights ripped repeatedly and did not meet 'tear proof' claims.
“Definitely not tear proof.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Conturve runs an online shop focused on lingerie and bodywear. Product pages include sizing guidance, fabric information, and care instructions. Customers order through the site’s checkout, and parcels ship to their address with tracking options. Support is offered through online channels, and the site outlines a returns process for refunds and exchanges. It mainly serves shoppers looking for fitted garments and online size help.