Reviews Analysed
21
We Collect & Analyse Reviews
Coccinelle
Experiences & Reviews
Coccinelle is an Italian fashion brand specialising in women's leather handbags, small leather goods and accessories. The brand sells via its online store and physical retail outlets and ships internationally. Consumers commonly consult reviews to evaluate product durability, returns handling and potential additional shipping or import costs before purchasing.
Overview & Key Metrics
Positive Sentiment
5%
Latest Review
11d
Overall Rating
1.2
Our Analysis
🎯
Service quality
Many reviewers report problems with returns, repairs and unresolved cases; repeated delays and missing or non‑working return labels are frequently mentioned.
Share
Weak
19%
💰
Value for money
Multiple buyers report unexpected import or FedEx charges on delivery and concerns that product longevity did not match the price paid.
Share
Weak
12%
⚡
User experience
One review praises the website design, but several others describe frustrating checkout, returns label failures and delivery or postcode problems.
Share
Weak
7%
🔧
Product quality
Several customers report durability issues—worn corners, tarnishing hardware and broken straps within months—and some note fit or sizing problems.
Share
Weak
16%
📞
Communication
Frequent complaints about unresponsive or generic replies, slow follow‑ups and lack of a UK phone contact; messages often read but not answered.
Share
Weak
19%
⭐
Overall experience
Overall sentiment in these reviews is negative, centred on aftersales and unexpected costs; a small minority praise design and materials.
Share
Weak
27%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2022 – September 2025).
"Experience Luxury With Coccinelle Women’s Bags And Accessories!"
"I recently purchased a bag from Coccinelle's online store and I must say, it was a very pleasant experience. Their premium bags and accessories are definitely worth the investment. First of all, their website is beautifully designed with high-quality images that accurately represent each product. The user interface is easy to navigate, making my shopping experience stress-free. Additionally, they offer free shipping which made it even more appealing to make my purchase from their website. When I received my bag in the mail, I was delighted with its quality - soft leather and precise stitching; clearly made with care. It not only looked great but was highly functional as well - offering plenty of space for all of my daily essentials while still remaining lightweight. Overall, if you're looking for luxury women's bags or small leather goods then I highly recommend checking out Coccinelle's online store! From the elegant designs to high-quality materials used in production, these products are a must-have for any fashion-conscious woman on-the-go!"
Bosco
Collected.reviews
Mar 20, 2022
Featured for: Positive website UX and leather
Disgraceful customer service when you want to return orders
"Extremely disappointed with the return process. I purchased 2 bags online but there are not as expected and I need to return. Went through the correct..."
Karen T
Trustpilot
Sep 30, 2025
Featured for: Returns paperwork and label failures
I bought a CHARA bag from Coccinelle in…
"I bought a CHARA bag from Coccinelle in January 2025. After just a few months of normal, careful use, the corners of the bag started to wear off notic..."
Ольга Штанке
Trustpilot
Sep 30, 2025
Featured for: Durability issues: worn corners/straps
Don’t buy online…
"I bought a handbag and some summer socks online. All was well until I received a demand from FedEx for £91 of VAT. The website said the prices include..."
Ros
Trustpilot
Sep 30, 2025
Featured for: Import VAT and delivery problems
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Karen T
trustpilot.com
Sep 30, 2025
Disgraceful customer service when you want to return orders
Extremely disappointed with the return process. I purchased 2 bags online but there are not as expected and I need to return. Went through the correct...
L
Lisa Dennis
trustpilot.com
Sep 30, 2025
Dishonest and totally lacking in care
The summary of Coccinelle on Trustpilot sums my feelings up perfectly: "Some consumers express frustration with unexpected charges, such as import tax...
A
Amoola
trustpilot.com
Sep 30, 2025
Zero customer service & zero star review
If I could give zero stars I would! Bought a bag from their online site, didn’t realise it was coming from Italy. The bag itself is lovely, but too sm...
P
Plinka
trustpilot.com
Sep 30, 2025
I purchased a bag online
I purchased a bag online, and while the checkout process itself was frustrating, the real nightmare began when I needed customer support—because it si...
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Ольга Штанке
trustpilot.com
Sep 30, 2025
I bought a CHARA bag from Coccinelle in…
I bought a CHARA bag from Coccinelle in January 2025. After just a few months of normal, careful use, the corners of the bag started to wear off notic...
R
Ros
trustpilot.com
Sep 30, 2025
Don’t buy online…
I bought a handbag and some summer socks online. All was well until I received a demand from FedEx for £91 of VAT. The website said the prices include...
A
Ailsa
trustpilot.com
Sep 30, 2025
Sharp decline in service. Coming from a loyal customer
Have been buying from Coccinelle for decades. Once I had a beg which was some ten years old and a screw had fallen out of a couple of the clasps and I...
E
E L
trustpilot.com
Sep 30, 2025
no stars for this appalling company
no stars for this appalling company. Bought a gorgeous small chara bag 6 months ago and the strap broke to reveal a gold screw which i cannot fix. ive...
K
Karolina P
trustpilot.com
Sep 30, 2025
UK FedEx charge
Any goods delivered to UK has additional fedex charge that is covered by the buyer. It...
V
Vlad
trustpilot.com
Sep 30, 2025
STAY AWAY
Potential buyer. Be aware and stay away of this dishonest company. Almost non existing and dysfunctional customer service with the goal to lie and dec...
S
SS
trustpilot.com
Sep 30, 2025
Be careful on buying their bag online
Be careful on buying their bag online. There is a hidden Fedex charge that they don't cover so you will be hit with une...
D
Danielle Ramdel
trustpilot.com
Sep 30, 2025
Really disappointed with their customer…
Really disappointed with their customer service. I bought a bag last year, it broke within the warranty period. They couldn’t fix i...
A
Alicia MR
trustpilot.com
Sep 30, 2025
I bought the Coccinelle Georgia…
I bought the Coccinelle Georgia crossbody small bag and it's been only one year since I bought it. I used at least 3 times a week to go to work and no...
P
Popeye
trustpilot.com
Sep 30, 2025
Poor Quality
I bought two handbags (different colours) for my wife for Christmas. Each bag cost over £300.00. Very disappointed in the quality of these bags. The l...
l
lilie seele
trustpilot.com
Sep 30, 2025
I don’t recommend Coccinelle
I don’t recommend Coccinelle. I received a voucher and felt as if I was treated as though I was getting the item for free. One of the reasons is that...
T
Tracy Turnell
trustpilot.com
Sep 30, 2025
Horrific customer service
Horrific customer s...
I
Ines Maca
trustpilot.com
Sep 30, 2025
Crooks
Crooks. Do not buy from their website. We ordered a bag to be delivery to the UK. Never received a confirmation email from the brand itself but bag ar...
M
Marissa
trustpilot.com
Sep 30, 2025
Returns process is horrific
Returns process is horrific I have had to email every day for two weeks to get a label and return authorisation notice. They say they need a few days...
S
Sharon J
trustpilot.com
Sep 30, 2025
Don't buy if you were not 100% sure, impossible to return the product
They did everything so that you can't return the online purchase. They sent a return authorisation email and the prepaid shipping label doesn't exist...
C
CN
trustpilot.com
Sep 30, 2025
If I could give them no stars I would
If I could give them no stars I would! In Italy on vacation in June 2024, and literally at the airport leaving Naples, I went into the Coccinelle stor...
Conclusion
Reviewers frequently report problems with aftersales service, in particular delayed or absent replies and difficulties obtaining working return labels. Several customers describe unexpected import or FedEx charges on deliveries to the UK, which affected perceived value. Product durability is a recurring concern in these reviews, with reports of worn leather corners, tarnishing hardware and broken straps within months. A minority of reviewers praise the website UX and initial product feel. Prospective buyers should check shipping origin, returns policy and warranty arrangements before purchase and retain transaction records for any disputes.