Reviews Analysed
21
We Collect & Analyse Reviews
Closet London
Experiences & Reviews
Closet London is a UK-based womenswear brand specialising in dresses and occasion wear, selling primarily via an online store and through physical boutiques or retail partners. Consumers researching the brand typically look for sizing, returns and customer service information, as well as fabric quality and design details for occasion wear.
Overview & Key Metrics
Positive Sentiment
10%
Latest Review
29d
Overall Rating
1.3
Our Analysis
🎯
Service quality
Most reviewers describe post-purchase issues: delayed dispatches, incorrect refunds, and unresolved return requests; a few report helpful in-store staff.
Share
Weak
22%
💰
Value for money
Several reviewers say extra costs (customs, return shipping) or poor quality reduce perceived value; one review mentions affordable, good fit.
Share
Weak
7%
⚡
User experience
Many customers report site downtime, long waits for dispatch or refunds and frustration with returns; a minority cite easy navigation and seamless purchasing.
Share
Weak
20%
🔧
Product quality
Opinions vary: some praise fit, prints and luxurious-feeling fabrics, while others report poor materials or items not matching images.
Share
Mixed
8%
📞
Communication
Frequent reports of unanswered emails, non-working phone numbers and no replies on social channels; a small number describe helpful boutique staff.
Share
Weak
20%
⭐
Overall experience
Overall impressions lean negative in recent reviews, driven by unresolved returns and contact failures, though a few customers report positive purchases.
Share
Weak
23%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Elevate your Wardrobe Confidence with Closet London
"I recently had the pleasure of shopping with Closet London and I must say, I was thoroughly impressed. As someone who values contemporary fashion and feminine designs, this brand was a match made in heaven for me. The website is easy to navigate which made my shopping experience seamless from start to finish. The range of patterns and colours on offer is truly stunning - the bold prints are particularly noteworthy - there's something to suit everyone's taste here. What stood out most to me about Closet London was their attention to detail when it comes to fit; every item that arrived fitted like a glove! Their clothing seems to be designed specifically for confident women who want pieces that flatter their natural curves. I felt really excited while trying out my new wardrobe staples as they gave me confidence that truly reflected the brand itself: elegant, stylish & chic all at once! My package arrived promptly, no delays were experienced! Overall, I highly recommend this brand especially if you're searching for timeless style choices without breaking your wallet. Without hesitation would purchase again in future!"
Mr. Conrad Considine
Collected.reviews
Oct 17, 2022
Featured for: Positive online purchase, good fit
DO NOT BUY - RETURNS PROCESS DOES NOT EXIST
"DO NOT BUY - I ordered online from them and initiated a return the next day which 2 months later they have not responded to. I reached out on social m..."
Nicola Milham
Trustpilot
Sep 30, 2025
Featured for: Returns process failure, no response
Gone AWOL
"Appears they might be either going bust or suffering some major tech issues. Web..."
NR
Trustpilot
Sep 30, 2025
Featured for: Website down, no customer replies
Worst shopping experience and customer service I ever had
"I ordered a stunning looking, silky, strong green evening dress for my partners birthday. What arrived was a dull green dress made of flannel material..."
Ian Danger Robertson
Trustpilot
Sep 30, 2025
Featured for: Misdescribed product and refund issues
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
Murph
trustpilot.com
Sep 30, 2025
Really bad customer service and experience
I bought a dress from their website, custom fees were nearly more than the dress so I rejected the fees and had the item returned to the store. That w...
N
Nicola Milham
trustpilot.com
Sep 30, 2025
DO NOT BUY - RETURNS PROCESS DOES NOT EXIST
DO NOT BUY - I ordered online from them and initiated a return the next day which 2 months later they have not responded to. I reached out on social m...
C
C M
trustpilot.com
Sep 30, 2025
Purchased dress which was too big and…
Purchased dress which was too big and nothing like image. Have requested returns label several times with no response. Website has been down for o...
N
NR
trustpilot.com
Sep 30, 2025
Gone AWOL
Appears they might be either going bust or suffering some major tech issues. Web...
W
WK
trustpilot.com
Sep 30, 2025
Very poor post purchase service
Very poor post purchase service. Multiple emails sent and no response. Very disappointing. Unable to return item that...
C
Catherine Penrose
trustpilot.com
Sep 30, 2025
I am so disappointed
I am so disappointed. In spite of many emails, they've messed up my order giving refund for wrong item a...
E
Eimeat
trustpilot.com
Sep 30, 2025
Returns process is a deliberate scam
I wish I had of read the reviews before ordering from Closet London, their returns process is deliberately flawed so customers have to keep the item o...
E
Emma Murphy
trustpilot.com
Sep 30, 2025
Returns procedure is terrible
Returns procedure is terrible. Submitted a return, a week later and no returns email or label sent to me, no one responding to emails and phone numb...
C
C_L
trustpilot.com
Sep 30, 2025
Warning
Warning! Don't buy if based in Ireland, customs charges will apply making the dress cost way more than it's wor...
A
Akvile Braciuliene
trustpilot.com
Sep 30, 2025
Returned dress but never received…
Returned dress but never received confirmation email and dont see any refund in my bank account.Contacted them 3 times,no one even bothered to replay...
S
Sandra Davies
trustpilot.com
Sep 30, 2025
Beware !
Beware !! I have sent numerous requests for a returns label to return a dress that does not fit and I was ignored .All you get is an Email that...
I
Ian Danger Robertson
trustpilot.com
Sep 30, 2025
Worst shopping experience and customer service I ever had
I ordered a stunning looking, silky, strong green evening dress for my partners birthday. What arrived was a dull green dress made of flannel material...
M
MD
trustpilot.com
Sep 30, 2025
Awful customer service
Awful customer service. I’m trying to get hold of a return label and it’s actually impossible. Customer service keep sending an automate...
a
alice keen
trustpilot.com
Sep 30, 2025
I've never had such a horrible returns…
I've never had such a horrible returns experience. The order stated £3 return fee. But now they want me to pay full shipping costs on unused, fully ta...
A
Aimee Shepherd
trustpilot.com
Sep 30, 2025
I'm really happy with my purchase
The boutique had a wonderful collection of beautiful dresses. The staff was very helpful in assisting me in finding the perfect o...
A
Alexandra
trustpilot.com
Sep 30, 2025
Do not buy!!
I used to buy from the company all the time, however it has gone seriously downhill: the quality is comparable to shein, poor quality, poor m...
A
Anna
trustpilot.com
Sep 30, 2025
Still no refund, poor customer service
I still haven't received my refund even though they received my return on 19th December (according to royal mail tracking system). I sent a few emails...
C
Carrie Hughes
trustpilot.com
Sep 30, 2025
1 month later & still waiting for dispatch
Ordered a dress 13th Dec and payment taken a few days later but still had no communication to say it's even been dispatched?!? And can't communicate w...
C
Caroline Maloney
trustpilot.com
Sep 30, 2025
Very poor quality, no contact, no refund till enforced
Very poor quality and didn’t refund or reply to any contact. Only...
L
LAWRENCIA BIRAGO ARTHUR
trustpilot.com
Sep 30, 2025
Unimpressed
Unimpressed Still haven’t received...
Conclusion
Reviewers frequently report difficulties with post-purchase service: delayed dispatches, missing refunds and unacknowledged return requests. Multiple customers describe broken contact channels such as unresponsive email, social media and telephone numbers. Product feedback is mixed—some customers praise fit, prints and fabric feel, while others say items arrived in poor material or differed from images. If you consider buying, check shipping customs and return costs for your country and prefer payment methods that allow buyer protection; also note that a small number of customers report successful in-store assistance.