Reviewers frequently report difficulties with post-purchase service: delayed dispatches, missing refunds and unacknowledged return requests. Multiple customers describe broken contact channels such as unresponsive email, social media and telephone numbers. Product feedback is mixed—some customers praise fit, prints and fabric feel, while others say items arrived in poor material or differed from images. If you consider buying, check shipping customs and return costs for your country and prefer payment methods that allow buyer protection; also note that a small number of customers report successful in-store assistance.
Examples from available reviews (Jul 2017 – Feb 2026).
Items fitted well, designs impressed, and delivery was prompt.
“every item that arrived fitted like a glove!”
Return request unresolved for two months with incorrect label and no engagement.
“DO NOT BUY - RETURNS PROCESS DOES NOT EXIST”
Website and support have been unresponsive, suggesting major issues.
“Website is down, no replies on social media, no replies from customer support email.”
Received a misleading item and refund offer was mismanaged and insincere.
“What arrived was a dull green dress made of flannel material.”
Most reviewers describe post-purchase issues: delayed dispatches, incorrect refunds, and unresolved return requests; a few report helpful in-store staff.
Several reviewers say extra costs (customs, return shipping) or poor quality reduce perceived value; one review mentions affordable, good fit.
Many customers report site downtime, long waits for dispatch or refunds and frustration with returns; a minority cite easy navigation and seamless purchasing.
Opinions vary: some praise fit, prints and luxurious-feeling fabrics, while others report poor materials or items not matching images.
Frequent reports of unanswered emails, non-working phone numbers and no replies on social channels; a small number describe helpful boutique staff.
Overall impressions lean negative in recent reviews, driven by unresolved returns and contact failures, though a few customers report positive purchases.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (10) · Reviews (1) · Quotes shortened · As of: February 2026
Dress larger than expected, different from picture, and returns support unresponsive.
“I've tried multiple times to get a return label, but no one has replied.”
Return sent months ago with no credit and poor company responses.
“I am still chasing the credit for this return.”
Returned an item and received no response or refund for over a month.
“Really really bad customer service.”
Return request unresolved for two months with incorrect label and no engagement.
“DO NOT BUY - RETURNS PROCESS DOES NOT EXIST”
Dress was much different than pictured and returns support was unresponsive.
“Purchased dress which was too big and nothing like image.”
Website and support have been unresponsive, suggesting major issues.
“Website is down, no replies on social media, no replies from customer support email.”
Multiple emails ignored, unable to return an item purchased for mum.
“Very poor post purchase service.”
Order mistakes and missed communications left refund and delivery unresolved.
“they've messed up my order giving refund for wrong item”
Return label never provided and multiple emails ignored before return deadline.
“their returns process is deliberately flawed”
No return label or responses and the phone number does not work.
“Returns procedure is terrible.”
Customs and international return costs make purchases not worth it.
“customs charges will apply making the dress cost way more than it's worth.”
Returned item with no confirmation or refund despite multiple contacts.
“Returned dress but never received confirmation email and dont see any refund in my bank account.”
Numerous return label requests were ignored and no refund issued.
“All I want is a label and refund !”
Received a misleading item and refund offer was mismanaged and insincere.
“What arrived was a dull green dress made of flannel material.”
Automated replies promise contact but return label requests go unanswered.
“Customer service keep sending an automated reply that they’ll be in touch - and then nothing.”
Unexpected full shipping charges and restrictive sale return policy denied refund.
“I've never had such a horrible returns experience.”
Boutique staff were helpful and the dress was fashionable, comfortable and luxurious.
“I'm really happy with my purchase”
Quality has declined with poor materials and an overly convoluted returns process.
“quality is comparable to shein, poor quality, poor materials”
Return received but refund not processed and communication was confusing.
“I still haven't received my refund even though they received my return on 19th December”
Order not dispatched for a month and customer service is unreachable.
“can't communicate with them.”
Poor quality items and no response; refund only obtained via PayPal.
“Only got money back via PayPal.”
Still haven't received their order despite having an order number.
“Still haven’t received my order ORDER NUMBER #M2-000033587”
Multiple contact attempts but no reimbursement for a returned item.
“Horrific customer service, I’ve emailed, I’ve messaged and they haven’t reimbursed me for a return I sent back weeks ago.”
Return request unanswered for eight days, suspecting deliberate delay to avoid refunds.
“I need to return the item unworn with all the labels attached but they have not responded in 8 days .”
No reply and no refund weeks after return despite proof and PayPal claim.
“Poor quality dint reply to emails, dint refund weeks after receiving return and proving the proof they have it back and via PayPal Disgusting”
Company refused promised extended return, losing a long-term customer.
“they don’t want to reimburse me.”
I recently had the pleasure of shopping with Closet London and I must say, I was thoroughly impressed. As someone who values contemporary fashion and feminine designs, this brand was a match made in heaven for me.
The website is easy to navigate which made my shopping experience seamless from start to finish. The range of patterns and colours on offer is truly stunning - the bold prints are particularly noteworthy - there's something to suit everyone's taste here.
What stood out most to me about Closet London was their attention to detail when it comes to fit; every item that arrived fitted like a glove! Their clothing seems to be designed specifically for confident women who want pieces that flatter their natural curves.
I felt really excited while trying out my new wardrobe staples as they gave me confidence that truly reflected the brand itself: elegant, stylish & chic all at once! My package arrived promptly, no delays were experienced!
Overall, I highly recommend this brand especially if you're searching for timeless style choices without breaking your wallet. Without hesitation would purchase again in future!
Return refused for being slightly overdue despite bank holidays and past custom.
“they wouldn’t take into account the extra bank holidays nor my past custom.”
Customer service failed to change or cancel order despite assurances.
“she said it was too late it had already been dispatched.”
Beautiful products and excellent quality overall.
“Beautiful products. Great quality”
Provided very good service and good quality products.
“Very good service good quality products”
Provided very good service and good quality products.
“Very good service good quality products”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Closet London is a UK-based womenswear brand specialising in dresses and occasion wear, selling primarily via an online store and through physical boutiques or retail partners. Consumers researching the brand typically look for sizing, returns and customer service information, as well as fabric quality and design details for occasion wear.