Many reviewers describe quick setup and satisfying herb and salad harvests with Click & Grow products. Several also report pods that never sprout, grow mould, or fail to produce fruit. Experiences with customer support range from fast refunds and replacements to rude or unhelpful exchanges. Some buyers also mention delivery and shipping issues.
Examples from available reviews (May 2022 – Mar 2026).
Pods produced abundant lettuce and mini tomatoes; reviewer hand-pollinated successfully.
“I've not had to buy lettuce at the store since the pods grew enough for a good salad almost every day.”
Many pods fail to grow and pods appear poorly manufactured with missing seeds.
“3-6 out of each 10 pods just don't grow”
Order shipped to old address and customer service was rude without compensation.
“Terrible customer service .”
Warranty claim quickly resolved with replacement pods and excellent support.
“Now thats amazing customer support.”
Several reviews mention quick refunds, fast replacements, and helpful agents who sort out warranty claims. Others describe rude replies, orders sent to old addresses, or replacements that take a long time. Results vary widely from case to case.
Some buyers say the system takes too much upkeep and feels like a waste when pods fail or never fruit. Others keep paying the ongoing pod and shipping costs to continue growing indoors. Complaints about pod pricing and shipping fees come up repeatedly.
Many customers highlight easy setup, a good-looking unit, and enjoyable results such as fast basil and lettuce harvests. Some like watching seedlings grow through winter and report harvesting within weeks. A few mention hardware quirks, including needing to jiggle the unit to turn on.
Many reviews point to weak pod performance: missing seeds, low germination, plants that stall, and mould in pods. Several also mention fungus gnats and tomato or strawberry pods that never produce fruit. Other customers report consistent growth with herbs like basil and parsley.
Some reviewers say their orders never arrived or that they got no shipping updates. A few praise very fast delivery. Both missing deliveries and quick shipping show up in the reviews.
Reviews split between people who enjoy steady herb and salad harvests and those who run into repeated pod failures and support problems. High ratings focus on the fun and results of indoor growing. Low ratings focus on reliability issues and poor service outcomes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Pods produced abundant lettuce and mini tomatoes; reviewer hand-pollinated successfully.
“I've not had to buy lettuce at the store since the pods grew enough for a good salad almost every day.”
Customer service was prompt; products good, but accessories often out of stock.
“Great customer service, prompt response.”
Flowers grew well with occasional slow starts followed by rapid growth spurts.
“BOOM - growth spurt and flowers soon follow - lots of flowers.”
Only basil germinated; several chive and mint pods failed to sprout.
“The only plant that grew was basil.”
Station is convenient and attractive; user suggests mixed packs and seed solutions.
“I really love your plant growing station.”
Garden was easy to assemble and user awaits herbs to grow.
“It was super easy to put together, and I am anxiously awaiting my herbs and flowers to grow!”
Product delivered with easy instructions and created an enjoyable growing experience.
“The first bloom is an experience.”
Customer service promptly replaced missing pod cover and provided enjoyable growing experience.
“Kai in Customer Service was a huge help when I messed up my order.”
Product is high-maintenance, prone to algae, and customer service was unhelpful.
“Overhyped, high-maintenance, and a waste of money and water”
Growing is fun but buying varied pods is expensive due to shipping.
“Its kind of fun to grow little plants using this system but I wish you sold variety packs”
Many pods fail to grow and pods appear poorly manufactured with missing seeds.
“3-6 out of each 10 pods just don't grow”
Two of three strawberry pods failed and replacement process was lengthy.
“2 out 3 strawberry pods did not grow.”
Customer reports never receiving their order.
“Never received”
Customer service approved a quick refund; Hydrovase product satisfied the buyer.
“I got the refund requested almost the same day.”
Delivery was very fast and the reviewer is very happy.
“Very fast delivery, really happy with my purchase ☺️”
After three years, pods failed to grow tomatoes or strawberries.
“It’s crap.”
Order shipped to old address and customer service was rude without compensation.
“Terrible customer service .”
Plants stopped growing, turned brown, and white mold appeared at the base.
“within a day, a white mold appeared at the base.”
Tomato and strawberry pods grew but produced no fruit, waste of money.
“This is a total waste of money.”
Basil pots matured quickly and were ready for harvest within a month.
“I am already harvesting early July. Love them!”
Some plants thrived while cherry tomatoes failed to produce fruit.
“Mixed results - cherry tomatoes from my first order never produced any fruit.”
Smart Garden simplified indoor growing and produced healthy plants.
“I’m beyond happy with my Click & Grow system!”
Product not received and no shipping notification yet.
“I haven't received the product yet.”
Plants sprout but never grow beyond a certain point.
“This is absolute rubbish, plants sprout but never grow beyond a point.”
Basil, parsley and pak choi grew well; strawberries failed.
“We are very happy with the device.”
Quick delivery and enjoyable seeing salad and tomatoes grow.
“It's really fun to see salat and tomatos grow and grow...”
Unit requires jiggling to power on; user hasn't reported issue yet.
“it doesn’t turn on when plugged in without some jiggling.”
Poor customer service and lack of attention to orders before shipping.
“Poor customer service.”
Smart Garden 27 produced nearly all pods and provided fresh vegetables in winter.
“we were eating lettuce by the end of the month.”
User loves seedlings growing through winter; Pro start time adds convenience.
“Absolutely love this”
Warranty claim quickly resolved with replacement pods and excellent support.
“Now thats amazing customer support.”
Mold in pods led to a severe fungus gnat infestation and distress.
“my home was overrun by thousands of fungus gnats.”
I recently purchased a Click & Grow indoor herb garden kit and I must say, I am thoroughly impressed with the product. The setup was extremely easy and hassle-free - all I had to do was insert the included plant capsules into the designated spaces in the container and fill it up with water.
The smart technology used by Click & Grow ensured that my plants received just the right amount of water, light, and nutrients without me having to worry about it at all. All I needed to do was check on them once every few days.
Having fresh herbs available for use in my cooking has been an absolute game-changer for me. It adds so much more flavor to meals when you know that everything you're using is homegrown and organic.
I also appreciate how compact this indoor garden is - it fits perfectly on my kitchen counter without taking up too much space.
Overall, I highly recommend Click & Grow's indoor gardening kits to anyone looking for a simple and convenient way to grow their own herbs indoors
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Click & Grow makes and sells indoor smart garden systems and pre-seeded plant pods for home use. The range includes multi-pot units such as the Smart Garden 27 and single-item options like Hydrovase. The seed pods come as cartridges that slide into the unit to grow herbs, salads, flowers, and small vegetables indoors. Customers order products and replacement pods online, and the company ships internationally.