Reviews show consistent strengths for easy setup and reliable growth of many herbs and leafy crops, with multiple users harvesting within weeks. At the same time, there are recurring reports of poor outcomes for some fruiting crops (tomatoes, strawberries), instances of mould or pod failures, and hardware faults in a minority of units. Customer support experiences are split: several reviewers describe prompt refunds or replacement pods, while others report shipping mistakes and unsatisfactory replies. When considering a purchase, weigh likely success with herbs/lettuces against mixed reports for fruiting plants, and check return, warranty and replacement policies before buying.
Examples from available reviews (May 2022 – Feb 2026).
Easy-to-use indoor herb kit that reliably grows fresh herbs.
“The setup was extremely easy and hassle-free”
Mold in pods led to a severe fungus gnat infestation and distress.
“my home was overrun by thousands of fungus gnats.”
Warranty claim quickly resolved with replacement pods and excellent support.
“Now thats amazing customer support.”
Some plants thrived while cherry tomatoes failed to produce fruit.
“Mixed results - cherry tomatoes from my first order never produced any fruit.”
Mixed delivery and support: some reviewers note fast deliveries and quick refunds, while others report shipping/address errors and rude email replies.
Price is frequently criticised; several reviewers describe the system as poor value for money, especially when fruiting crops fail to produce.
Most users report easy setup and simple daily use; a minority mention hardware issues such as units not powering on reliably.
Outcomes vary by crop: many reviewers report healthy herbs and lettuce, while others report stunted growth, mould, pod failures or no fruit.
Customer communication is polarised: some customers praise rapid warranty replies and replacements, others report dismissive or inadequate responses.
Overall impressions are mixed: multiple users are satisfied with herb and salad results, but a sizeable group report crop failures and support problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (33) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Pods produced abundant lettuce and mini tomatoes; reviewer hand-pollinated successfully.
“I've not had to buy lettuce at the store since the pods grew enough for a good salad almost every day.”
Customer service was prompt; products good, but accessories often out of stock.
“Great customer service, prompt response.”
Flowers grew well with occasional slow starts followed by rapid growth spurts.
“BOOM - growth spurt and flowers soon follow - lots of flowers.”
Only basil germinated; several chive and mint pods failed to sprout.
“The only plant that grew was basil.”
Station is convenient and attractive; user suggests mixed packs and seed solutions.
“I really love your plant growing station.”
Garden was easy to assemble and user awaits herbs to grow.
“It was super easy to put together, and I am anxiously awaiting my herbs and flowers to grow!”
Product delivered with easy instructions and created an enjoyable growing experience.
“The first bloom is an experience.”
Customer service promptly replaced missing pod cover and provided enjoyable growing experience.
“Kai in Customer Service was a huge help when I messed up my order.”
Product is high-maintenance, prone to algae, and customer service was unhelpful.
“Overhyped, high-maintenance, and a waste of money and water”
Growing is fun but buying varied pods is expensive due to shipping.
“Its kind of fun to grow little plants using this system but I wish you sold variety packs”
Many pods fail to grow and pods appear poorly manufactured with missing seeds.
“3-6 out of each 10 pods just don't grow”
Two of three strawberry pods failed and replacement process was lengthy.
“2 out 3 strawberry pods did not grow.”
Customer reports never receiving their order.
“Never received”
Customer service approved a quick refund; Hydrovase product satisfied the buyer.
“I got the refund requested almost the same day.”
Delivery was very fast and the reviewer is very happy.
“Very fast delivery, really happy with my purchase ☺️”
After three years, pods failed to grow tomatoes or strawberries.
“It’s crap.”
Order shipped to old address and customer service was rude without compensation.
“Terrible customer service .”
Plants stopped growing, turned brown, and white mold appeared at the base.
“within a day, a white mold appeared at the base.”
Tomato and strawberry pods grew but produced no fruit, waste of money.
“This is a total waste of money.”
Basil pots matured quickly and were ready for harvest within a month.
“I am already harvesting early July. Love them!”
Some plants thrived while cherry tomatoes failed to produce fruit.
“Mixed results - cherry tomatoes from my first order never produced any fruit.”
Smart Garden simplified indoor growing and produced healthy plants.
“I’m beyond happy with my Click & Grow system!”
Product not received and no shipping notification yet.
“I haven't received the product yet.”
Plants sprout but never grow beyond a certain point.
“This is absolute rubbish, plants sprout but never grow beyond a point.”
Basil, parsley and pak choi grew well; strawberries failed.
“We are very happy with the device.”
Quick delivery and enjoyable seeing salad and tomatoes grow.
“It's really fun to see salat and tomatos grow and grow...”
Unit requires jiggling to power on; user hasn't reported issue yet.
“it doesn’t turn on when plugged in without some jiggling.”
Poor customer service and lack of attention to orders before shipping.
“Poor customer service.”
Smart Garden 27 produced nearly all pods and provided fresh vegetables in winter.
“we were eating lettuce by the end of the month.”
User loves seedlings growing through winter; Pro start time adds convenience.
“Absolutely love this”
Warranty claim quickly resolved with replacement pods and excellent support.
“Now thats amazing customer support.”
Mold in pods led to a severe fungus gnat infestation and distress.
“my home was overrun by thousands of fungus gnats.”
I recently purchased a Click & Grow indoor herb garden kit and I must say, I am thoroughly impressed with the product. The setup was extremely easy and hassle-free - all I had to do was insert the included plant capsules into the designated spaces in the container and fill it up with water.
The smart technology used by Click & Grow ensured that my plants received just the right amount of water, light, and nutrients without me having to worry about it at all. All I needed to do was check on them once every few days.
Having fresh herbs available for use in my cooking has been an absolute game-changer for me. It adds so much more flavor to meals when you know that everything you're using is homegrown and organic.
I also appreciate how compact this indoor garden is - it fits perfectly on my kitchen counter without taking up too much space.
Overall, I highly recommend Click & Grow's indoor gardening kits to anyone looking for a simple and convenient way to grow their own herbs indoors
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Click and Grow produces automated indoor gardening systems and pre-seeded plant capsules intended for home use. Products combine grow units, lighting and single-use pods to simplify growing herbs, salads and some vegetables indoors. Consumers typically research product reliability, pod performance, support and refund policies before buying.