Reviews Analysed
21
We Collect & Analyse Reviews
Clear Chemist
Experiences & Reviews
Clear Chemist is an online UK retailer and pharmacy-style store that sells medicines, fragrances and general health and beauty products through a web shop. Customers can place orders for home delivery and manage purchases via the company website. This description is intended for consumers comparing online pharmacy and fragrance retailers; verify services and policies on the company site before ordering.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Delivery and customer service are widely reported as fast and efficient, though isolated reviews describe delayed orders and refusal of expedited couriers.
Share
Strong
28%
💰
Value for money
Many reviewers mention competitive prices and bargains; a small number question value when orders were delayed or products failed to meet expectations.
Share
Strong
15%
⚡
User experience
Several users describe the website and ordering process as straightforward and easy, while a few mention short delivery notices or ordering timing issues.
Share
Mixed
6%
🔧
Product quality
Most buyers report products arriving in good condition and well packaged; a minority raise concerns about authenticity or scent longevity for premium fragrances.
Share
Strong
11%
📞
Communication
Customers frequently note helpful, friendly service and delivery updates; some reviewers report limited weekend availability and delayed or absent email responses.
Share
Mixed
10%
⭐
Overall experience
The majority of reviewers report positive overall experiences, citing repeat orders and satisfaction; a few detailed complaints reflect serious isolated issues.
Share
Strong
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (March 2023 – September 2025).
Do not trust this company
"Do not trust this company! I placed an urgent order with them on a Thursday and paid extra to have delivery on the Saturday. I received confirmation o..."
Consumer
Trustpilot
Sep 30, 2025
Featured for: Illustrates delivery failure and poor communication
Dear Clear Chemist Customer Service…
"Dear Clear Chemist Customer Service Team, I hope this message finds you well. I am writing regarding a recent purchase I made from your website — Cree..."
Shakeel Ahmed
Trustpilot
Sep 30, 2025
Featured for: Shows product authenticity complaint, refund requested
Low price, great service
"Really cheap price so was a little apprehensive if it would even arrive. However arrived exactly on time, in great condition - in fac..."
Nathan Ward
Trustpilot
Sep 30, 2025
Featured for: Positive value and packaging example
Clear Chemist: The Convenient Online Pharmacy
"I recently purchased some medication from Clear Chemist and I am very impressed with their service. The website was easy to navigate, making it simple to find the products that I needed. There were a variety of options available for over-the-counter medications, as well as prescription refills. One thing that stood out to me was their online doctor service through PharmaDoctor. This made it convenient for me to get my prescription filled without having to leave my house or schedule an appointment with a doctor. The process was quick and hassle-free. The delivery was prompt and the packaging discreet, which I appreciated. All of the products arrived in good condition and exactly what I ordered. Overall, my experience with Clear Chemist has been excellent! They offer a wide range of medicines, fragrances and other products at competitive prices - all while providing fast delivery times and friendly customer support."
Lavinia Schaden
Collected.reviews
Mar 01, 2023
Featured for: Detailed positive review covering multiple themes
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Paula Edwards
trustpilot.com
Sep 30, 2025
very good value
very good value, quick delivery. A deal on delivery charges w...
J
Jason Js
trustpilot.com
Sep 30, 2025
Friendly and helpful
...
N
Nigel Waller
trustpilot.com
Sep 30, 2025
Parcel arrived safe and sound.Happy…
Parcel arrived safe and sound.Happy with purchase...
C
Caroline Nicholson
trustpilot.com
Sep 30, 2025
Perfect service
Perfect service. Product arrive...
C
Consumer
trustpilot.com
Sep 30, 2025
Do not trust this company
Do not trust this company! I placed an urgent order with them on a Thursday and paid extra to have delivery on the Saturday. I received confirmation o...
C
CMoore
trustpilot.com
Sep 30, 2025
A good reliable online service
A good reliable...
P
Pedram Ghassemi Toudashki
trustpilot.com
Sep 30, 2025
Would recommend
Ordered two perfumes recently, shipped promptly a...
J
Jacqui Gee
trustpilot.com
Sep 30, 2025
very helpfull good service .
...
S
Shakeel Ahmed
trustpilot.com
Sep 30, 2025
Dear Clear Chemist Customer Service…
Dear Clear Chemist Customer Service Team, I hope this message finds you well. I am writing regarding a recent purchase I made from your website — Cree...
M
Miss Lee
trustpilot.com
Sep 30, 2025
Cora’s Order
Efficient delivery and pro...
W
Wendy Lane
trustpilot.com
Sep 30, 2025
Very happy purchase
That the clear chemist didn’t just sell me the me...
G
GPSman
trustpilot.com
Sep 30, 2025
Goods arrived on time
...
M
Mr Danwila Ranasinghe
trustpilot.com
Sep 30, 2025
Good product and prompt delivery
Good product and...
h
hazel
trustpilot.com
Sep 30, 2025
Fast and efficient
Fast and effici...
T
Tracey Harold
trustpilot.com
Sep 30, 2025
Delivery times
Ok so, first time ordering from here, prices are great tbf. I ordered at a weird time, just before midnight on friday the 13th and got free delivery s...
N
Nathan Ward
trustpilot.com
Sep 30, 2025
Low price, great service
Really cheap price so was a little apprehensive if it would even arrive. However arrived exactly on time, in great condition - in fac...
P
Pauline Curran
trustpilot.com
Sep 30, 2025
Good service
...
C
Christopher Boor
trustpilot.com
Sep 30, 2025
Great service and prices
...
M
Maggie Richards
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, easy to orde...
M
McCourt
trustpilot.com
Sep 30, 2025
Excellent Service and afternoon is…
Excellent Service and afte...
Conclusion
Reviewers frequently praise Clear Chemist for prompt delivery, careful packaging and competitive pricing, with many noting they would order again. Several customers highlight helpful staff and safety checks for medication as positive aspects. However, there are isolated but serious complaints: some customers experienced missed urgent deliveries and cases where a fragrance was judged not to match expected authenticity. If you plan to order, consider checking delivery options and the returns policy, and contact customer support for urgent needs before finalising an order.