Reviews show a clear pattern: many customers report competitive pricing and relatively fast international shipping, with several repeat buyers. At the same time a number of reviewers experienced defective or incorrect items and describe slow or unhelpful after-sales interactions. Pre-order and presale listings can offer discounts but are sometimes associated with longer waits. Prospective buyers who prioritise price and shipping speed should weigh those benefits against the reported variability in product condition and post-sale support; using a payment method with buyer protection can help manage risk.
Examples from available reviews (Sep 2015 – Feb 2026).
Multiple defective items and poor after-sales support prompted a PayPal dispute.
“Finally, their solution to a defective item is "20CB Cigabuy points" with is the equivalent of 2$.”
Multiple orders arrived reliably within six to eight days; reviewer satisfied.
“Delivery usually within 6-8 days”
Pre-order took three months but customer service was responsive.
“Eventually it took 3 months, to collect all bits.”
Product arrived defective and support failed to respond for weeks.
“Now, 4 weeks later, no one gives a f.ck.”
Shipping and fulfilment are frequently praised for speed, but several reviews describe long delays, missing items or incomplete orders.
Multiple reviewers cite low prices, bargain deals and cheaper costs than competitors, which drives repeat purchases for some customers.
A small number of reviews mention ordering features and presales; some praise discounted pre-sales while others report lengthy pre-order waits.
Reports are split: several customers praise original, well-built devices and careful packing, while others received defective or incorrect items.
Some customers describe responsive, helpful support; others report ignored messages, slow after-sales responses and requests for extensive proof.
Overall impressions lean positive with many fast deliveries and repeat buyers, but a notable minority report unresolved defects and support issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · resellerratings.com (15) · Sitejabber (2) · Quotes shortened · As of: February 2026
Product arrived defective and support failed to respond for weeks.
“Now, 4 weeks later, no one gives a f.ck.”
Paid for goods but order not sent and support ignored contact attempts.
“in support ignore, no way to get through.”
First purchase arrived in eight days and prices were excellent.
“My order only took 8 days from China during the Christmas period.”
Multiple items were missing or wrong and support ignored emails.
“AVOID THIS COMPANY the are a bunch of bandits and liars that take your cash and run.”
Mod arrived in Scotland within six days and reviewer recommends them.
“The mod arrived in Scotland within 6 days of ordering.”
Cheaper than competitors with EU stock and considered reliable.
“cheaper than aliexpress and they even have fire products in the EU warehouse.”
Pre-order took three months but customer service was responsive.
“Eventually it took 3 months, to collect all bits.”
Service, shipping and price were excellent according to reviewer.
“Super fast! Super Service! Super price!”
Bought item to Hungary; shop is good with fast shipping.
“Good shop Fast shipping”
Three orders arrived quickly, were well packed, and quality was good.
“Excellent service. I ordered three times and all arrived fast (in 10 days).”
Orders arrived in perfect condition and support was helpful and kind.
“All of my order came in perfect condition, never late.”
Products were original and shipped quickly; reviewer recommends the site.
“Original products, fast shipping, I recommend this site.”
Order delayed and incomplete; only the mod was eventually received.
“we get the package...but the only 1 we get its the mod...”
Never had problems; reviewer praises good prices and quick delivery times.
“Superb company never had any problems”
Reviewer states this is an honest vape shop without issues.
“An honest vape shop!”
Multiple defective items and poor after-sales support prompted a PayPal dispute.
“Finally, their solution to a defective item is "20CB Cigabuy points" with is the equivalent of 2$.”
Reviewer praises prices, delivery speed and fast customer support.
“Best online shop for vaping products. Best prices. Fast delivery. And fast customer support.”
Pre-sales allow early access and often discounted pre-order prices.
“lots of presales imho so you an try to get a jump on stuff you want”
Reviewer calls the website the best hardware site.
“Best hardware site”
Multiple orders arrived reliably within six to eight days; reviewer satisfied.
“Delivery usually within 6-8 days”
Products are authentic and affordably priced despite variable shipping times.
“everything that I've received has been authentic and I can't complain much”
Over thirty orders experienced timely delivery and helpful customer service.
“After 30 plus orders in 18 months of online shopping with ciga I can confirm that they are a trustworthy and competent company.”
Reviewer praises site quality and prices and recommends it.
“amazing site,best quality products and the best prices!recommended”
Used the shop for about a year; support responsive and prices low.
“Пользуюсь услугами данного магазина почти год”
Multiple orders arrived correctly with good prices and high quality.
“Делал уже не один заказ все приходило в полном порядке!”
Praises fast four-day delivery to Moldova and excellent product quality.
“Отличный сервис быстрая доставка 4 дня в Молдову , качество отличное я доволен!!!”
Many original products at good prices; support helpful but shipping can be slow.
“Only the shipping a lot sometimes”
Reviewer finds the site reliable and highly recommends it.
“affidabile molto consigliato!”
Customer service representative Kristin provided an outstanding and acceptable solution.
“Outstanding helpfull, she offered me a solution which i can't refused.”
Dispatch was quick and support resolved a tank quality issue satisfactorily.
“Очень оперативная отправка мой товар пришол в течение 12 дней с момента оплаты!”
First order delayed by Chinese New Year but products were authentic.
“The products are authentic and in excellent condition.”
Authentic products, reasonably fast delivery and responsive email communication.
“Products are authentic, delivery comes fast enough, package has a lot of goods.”
Offers great products, cheap prices, fast shipping and excellent service.
“Cigabuy offers great products at cheap prices, fast shipping and excellent customer service.”
Uses site weekly for two years and has saved substantial money.
“I have been using this site on a weekly basis for almost 2 years and have never had any bad experiences.”
Three orders went well and arrived within two to three weeks.
“3 раза заказывал, все хорошо!”
Low prices, fast shipping and good support according to reviewer.
“Low price! Fast shipping! Good support!”
Reviewer alleges fake tracking, no refund and opened a PayPal dispute.
“they gave me a fake tracking number and said that my order has been SHIPPED!”
Primary site for e-cigarettes offering much lower prices and latest kit.
“Half the price of anywhere else in England and they have all the latest kit.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CigaBuy is an online retailer specialising in vaping hardware, accessories and consumables. The company operates an e-commerce store serving international customers and lists branded mods, tanks, coils and replacement parts, including pre-order items. Consumers researching CigaBuy typically check pricing, shipping times and after-sales policies when comparing suppliers.