Many reviewers praise fast shipping, low prices, and authentic vaping hardware. Some customers report missing or faulty items and no help after the sale. Reviews show a clear split: frequent positive experiences alongside a smaller set of serious service failures. This pattern repeats across delivery, product quality, and support feedback.
Examples from available reviews (Sep 2015 – Mar 2026).
Over thirty orders experienced timely delivery and helpful customer service.
“After 30 plus orders in 18 months of online shopping with ciga I can confirm that they are a trustworthy and competent company.”
Product arrived defective and support failed to respond for weeks.
“Now, 4 weeks later, no one gives a f.ck.”
Reviewer alleges fake tracking, no refund and opened a PayPal dispute.
“they gave me a fake tracking number and said that my order has been SHIPPED!”
Products were original and shipped quickly; reviewer recommends the site.
“Original products, fast shipping, I recommend this site.”
Many reviewers describe quick dispatch and orders arriving as expected. Some report faulty items, missing parts, and cases that escalated into payment disputes. A separate thread of complaints focuses on poor after-sales handling when problems come up.
Many reviewers point to lower prices than other retailers and frequent pre-sale discounts. Several also say branded items seem authentic for the price. Very few reviews question the pricing or value.
Several customers say ordering is simple, handling is fast, and packaging is solid across repeat purchases. A minority describe long pre-order waits or dispatch delays tied to specific orders. A handful report deliveries that arrived incomplete, with some items never showing up.
Many reviewers confirm original branded products and say the hardware works well. Some report defective units or parts arriving damaged. These issues often lead to customer service contact and disputes.
Many reviews mention responsive support and name helpful agents who fixed problems. Others describe emails going unanswered, support that could not be reached, and alleged fake tracking numbers. Feedback on communication stays sharply split between resolved cases and unresolved complaints.
Repeat customers often describe reliable delivery and good value across many orders. A noticeable minority faced non-delivery, defects, or unresponsive support that ended in formal disputes. Overall, the picture is split between dependable orders and occasional high-impact failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · resellerratings.com (15) · Sitejabber (2) · Quotes shortened · As of: March 2026
Product arrived defective and support failed to respond for weeks.
“Now, 4 weeks later, no one gives a f.ck.”
Paid for goods but order not sent and support ignored contact attempts.
“in support ignore, no way to get through.”
First purchase arrived in eight days and prices were excellent.
“My order only took 8 days from China during the Christmas period.”
Multiple items were missing or wrong and support ignored emails.
“AVOID THIS COMPANY the are a bunch of bandits and liars that take your cash and run.”
Mod arrived in Scotland within six days and reviewer recommends them.
“The mod arrived in Scotland within 6 days of ordering.”
Cheaper than competitors with EU stock and considered reliable.
“cheaper than aliexpress and they even have fire products in the EU warehouse.”
Pre-order took three months but customer service was responsive.
“Eventually it took 3 months, to collect all bits.”
Service, shipping and price were excellent according to reviewer.
“Super fast! Super Service! Super price!”
Bought item to Hungary; shop is good with fast shipping.
“Good shop Fast shipping”
Three orders arrived quickly, were well packed, and quality was good.
“Excellent service. I ordered three times and all arrived fast (in 10 days).”
Orders arrived in perfect condition and support was helpful and kind.
“All of my order came in perfect condition, never late.”
Products were original and shipped quickly; reviewer recommends the site.
“Original products, fast shipping, I recommend this site.”
Order delayed and incomplete; only the mod was eventually received.
“we get the package...but the only 1 we get its the mod...”
Never had problems; reviewer praises good prices and quick delivery times.
“Superb company never had any problems”
Reviewer states this is an honest vape shop without issues.
“An honest vape shop!”
Multiple defective items and poor after-sales support prompted a PayPal dispute.
“Finally, their solution to a defective item is "20CB Cigabuy points" with is the equivalent of 2$.”
Reviewer praises prices, delivery speed and fast customer support.
“Best online shop for vaping products. Best prices. Fast delivery. And fast customer support.”
Pre-sales allow early access and often discounted pre-order prices.
“lots of presales imho so you an try to get a jump on stuff you want”
Reviewer calls the website the best hardware site.
“Best hardware site”
Multiple orders arrived reliably within six to eight days; reviewer satisfied.
“Delivery usually within 6-8 days”
Products are authentic and affordably priced despite variable shipping times.
“everything that I've received has been authentic and I can't complain much”
Over thirty orders experienced timely delivery and helpful customer service.
“After 30 plus orders in 18 months of online shopping with ciga I can confirm that they are a trustworthy and competent company.”
Reviewer praises site quality and prices and recommends it.
“amazing site,best quality products and the best prices!recommended”
Used the shop for about a year; support responsive and prices low.
“Пользуюсь услугами данного магазина почти год”
Multiple orders arrived correctly with good prices and high quality.
“Делал уже не один заказ все приходило в полном порядке!”
Praises fast four-day delivery to Moldova and excellent product quality.
“Отличный сервис быстрая доставка 4 дня в Молдову , качество отличное я доволен!!!”
Many original products at good prices; support helpful but shipping can be slow.
“Only the shipping a lot sometimes”
Reviewer finds the site reliable and highly recommends it.
“affidabile molto consigliato!”
Customer service representative Kristin provided an outstanding and acceptable solution.
“Outstanding helpfull, she offered me a solution which i can't refused.”
Dispatch was quick and support resolved a tank quality issue satisfactorily.
“Очень оперативная отправка мой товар пришол в течение 12 дней с момента оплаты!”
First order delayed by Chinese New Year but products were authentic.
“The products are authentic and in excellent condition.”
Authentic products, reasonably fast delivery and responsive email communication.
“Products are authentic, delivery comes fast enough, package has a lot of goods.”
Offers great products, cheap prices, fast shipping and excellent service.
“Cigabuy offers great products at cheap prices, fast shipping and excellent customer service.”
Uses site weekly for two years and has saved substantial money.
“I have been using this site on a weekly basis for almost 2 years and have never had any bad experiences.”
Three orders went well and arrived within two to three weeks.
“3 раза заказывал, все хорошо!”
Low prices, fast shipping and good support according to reviewer.
“Low price! Fast shipping! Good support!”
Reviewer alleges fake tracking, no refund and opened a PayPal dispute.
“they gave me a fake tracking number and said that my order has been SHIPPED!”
Primary site for e-cigarettes offering much lower prices and latest kit.
“Half the price of anywhere else in England and they have all the latest kit.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CigaBuy runs an online store focused on vaping hardware and accessories. The range includes mods, tanks, coils, batteries, and branded consumables. The site shows specs, photos, prices, and checkout, with international shipping options. It also lists pre-orders for upcoming releases and offers support channels and FAQ resources.