Reviews Analysed
20
We Collect & Analyse Reviews
CigaBuy
Experiences & Reviews
CigaBuy is an online retailer specialising in vaping hardware, accessories and consumables. The company operates an e-commerce store serving international customers and lists branded mods, tanks, coils and replacement parts, including pre-order items. Consumers researching CigaBuy typically check pricing, shipping times and after-sales policies when comparing suppliers.
Overview & Key Metrics
Positive Sentiment
75%
Latest Review
19d
Overall Rating
3.9
Our Analysis
🎯
Service quality
Shipping and fulfilment are frequently praised for speed, but several reviews describe long delays, missing items or incomplete orders.
Share
Mixed
27%
💰
Value for money
Multiple reviewers cite low prices, bargain deals and cheaper costs than competitors, which drives repeat purchases for some customers.
Share
Strong
11%
⚡
User experience
A small number of reviews mention ordering features and presales; some praise discounted pre-sales while others report lengthy pre-order waits.
Share
Mixed
3%
🔧
Product quality
Reports are split: several customers praise original, well-built devices and careful packing, while others received defective or incorrect items.
Share
Mixed
13%
📞
Communication
Some customers describe responsive, helpful support; others report ignored messages, slow after-sales responses and requests for extensive proof.
Share
Mixed
14%
⭐
Overall experience
Overall impressions lean positive with many fast deliveries and repeat buyers, but a notable minority report unresolved defects and support issues.
Share
Strong
32%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Defective products and horrible after sales service. Avoid them
"I bought a couple of ecigs from cigabuy, 3 different orders, spent over 150$ în total. Everything seemed fine until one of the items came defective ou..."
the philipone
Trustpilot
Sep 30, 2025
Featured for: Defective items and poor after-sales
Great Company
"Placed many orders now with no issues at all. Highly recommended. Delivery usually within 6-8 days but I reckon that depends on your local carrier but..."
Mark F
Trustpilot
Sep 30, 2025
Featured for: Repeat buyer: reliable deliveries and bargains
Scam? No.
"I bought a mod starter kit with 2 tanks and some accessories. Had some problems, a missing (pre-order) item, even if I check out box: "do not send unt..."
Customer from EU
Trustpilot
Sep 30, 2025
Featured for: Pre-order delay but responsive support
Defective Blotto MAX
"I have Ordered an RDA, it cames Defective. There is a bendage on the postdeck, because of this there is a little gap between the glas and the Postdeck..."
Thunaer
Trustpilot
Sep 30, 2025
Featured for: Defective product; support non-responsive
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
T
Thunaer
trustpilot.com
Sep 30, 2025
Defective Blotto MAX
I have Ordered an RDA, it cames Defective. There is a bendage on the postdeck, because of this there is a little gap between the glas and the Postdeck...
z
zloi quedsize
trustpilot.com
Sep 30, 2025
Ignore and no delivery
I paid for the goods for delivery, 2 weeks do no...
T
Tony Fisher
trustpilot.com
Sep 30, 2025
Good first time experience with Cigabuy.
First time purchase from this company and not a bad one. My order only took 8 days from China during the Christmas period. The price of my Pulse AIO k...
F
Frank
trustpilot.com
Sep 30, 2025
very bad experience
Can't believe how bad this company is ordered 6 items they sent me 3 items out of them 3 items 2 of the items were the wrong items tried to contact th...
C
Colin McSkeane
trustpilot.com
Sep 30, 2025
The mod arrived in Scotland within 6…
The mod arrived in Scotland within 6 days of ordering. My second...
D
Daniel Nagy
trustpilot.com
Sep 30, 2025
More than reliable
MOre than reliable, cheaper than aliexpress and they even have fire prod...
C
Customer from EU
trustpilot.com
Sep 30, 2025
Scam? No.
I bought a mod starter kit with 2 tanks and some accessories. Had some problems, a missing (pre-order) item, even if I check out box: "do not send unt...
D
Daniel G
trustpilot.com
Sep 30, 2025
Super fast
Super fast! Super Service! Super pr...
A
Andras
trustpilot.com
Sep 30, 2025
I Buying Wotofo Profile Unity 10d to…
I Buying Wotofo Profile Unity 10d...
P
Philipp Lempert
trustpilot.com
Sep 30, 2025
Excellent service, fast shipping
Excellent service. I ordered three times and all arrived fast (in 10 days). The packages were packed well, so that nothing...
G
Gergely Pázmándi
trustpilot.com
Sep 30, 2025
All of my order came in perfect…
All of my order came in perfect condition, never l...
I
István
trustpilot.com
Sep 30, 2025
Original products
Original products, fast ship...
B
Báró Vilmos
trustpilot.com
Sep 30, 2025
Problem
I order a mod, RTA, cotton and a tool kit. It 120€ all in. I ordered at 2019 Jan 30(Eu express) and now, im waiting to my package... Thats my problem....
C
Customer
trustpilot.com
Sep 30, 2025
Superb company never had any problems
Superb company never had any problems,...
T
Tomislav Kasunić
trustpilot.com
Sep 30, 2025
An honest vape shop!
...
t
the philipone
trustpilot.com
Sep 30, 2025
Defective products and horrible after sales service. Avoid them
I bought a couple of ecigs from cigabuy, 3 different orders, spent over 150$ în total. Everything seemed fine until one of the items came defective ou...
Y
Y. One
trustpilot.com
Sep 30, 2025
Best online shop for vaping products
Best online shop for vaping products. Best pri...
W
William
trustpilot.com
Sep 30, 2025
good site for vape gear lots of…
good site for vape gear lots of presales imho so you an try to get a jump on s...
T
Tom Hodson
trustpilot.com
Sep 30, 2025
Best hardware site
...
M
Mark F
trustpilot.com
Sep 30, 2025
Great Company
Placed many orders now with no issues at all. Highly recommended. Delivery usually within 6-8 days but I reckon that depends on your local carrier but...
Conclusion
Reviews show a clear pattern: many customers report competitive pricing and relatively fast international shipping, with several repeat buyers. At the same time a number of reviewers experienced defective or incorrect items and describe slow or unhelpful after-sales interactions. Pre-order and presale listings can offer discounts but are sometimes associated with longer waits. Prospective buyers who prioritise price and shipping speed should weigh those benefits against the reported variability in product condition and post-sale support; using a payment method with buyer protection can help manage risk.