Reviews Analysed
20
We Collect & Analyse Reviews
Chronext
Experiences & Reviews
Chronext is an online platform specialising in pre-owned and unworn luxury watches. The site facilitates buying and selling across international markets, lists authenticated timepieces, and offers purchase, consignment and customer-support services. Consumers often search Chronext for certified listings, shipping options, warranty details and authentication policies when comparing luxury watch marketplaces.
Overview & Key Metrics
Positive Sentiment
55%
Latest Review
19d
Overall Rating
3.1
Our Analysis
🎯
Service quality
Mixed reports: several buyers praise quick shipping and helpful staff, while multiple sellers report significant payment delays and unresolved cases.
Share
Mixed
23%
💰
Value for money
Buyers commonly mention competitive pricing and good value for certain models, with several reviews explicitly noting reasonable or excellent value.
Share
Strong
6%
⚡
User experience
Delivery and order experience inconsistent: many customers report acceptable delays or minor issues, but several cite long waits or withheld refunds.
Share
Mixed
18%
🔧
Product quality
Most buyers received watches as described and in good condition; a small number report post-sale reliability problems or faults requiring service.
Share
Strong
13%
📞
Communication
Communication is uneven: some customers praise responsive staff, while many describe vague replies, slow follow-up or incorrect refund handling.
Share
Weak
17%
⭐
Overall experience
Overall impressions vary: many positive purchase reports exist alongside serious seller complaints about non-payment and buyers awaiting refunds.
Share
Mixed
23%
Our Independent Methodology
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Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
No payment received
"No payment received – legal steps initiated Sellers should exercise extreme caution when using CHRONEXT to sell their watches. I sold my timepiece thr..."
Tiho Danes
Trustpilot
Sep 30, 2025
Featured for: Seller non-payment; legal action initiated
Excellent Service, Expertise, and Genuine Care – A Seamless Experience with CHRONEXT
"I recently purchased a watch from CHRONEXT in Germany and couldn’t be more satisfied with the entire experience. From the very beginning, the team sho..."
Nicole E.
Trustpilot
Sep 30, 2025
Featured for: Detailed positive service and staff praise
No delivery, insolvency risk
"Purchased a watch with delivery time of 2 weeks and paid 100% of price upfront. After 4 weeks, several emails and no reponses, I was made aware that C..."
Bastian
Trustpilot
Sep 30, 2025
Featured for: No delivery, refund only after lawyer
Just received a beautiful Tudor Prince…
"Just received a beautiful Tudor Prince Date Chrono Time from Chronext, the watch is stunning and exactly as described at a very reasonable price. The..."
Jason Gozzett
Trustpilot
Sep 30, 2025
Featured for: Watch as described; quick UK delivery
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
T
Tiho Danes
trustpilot.com
Sep 30, 2025
No payment received
No payment received – legal steps initiated Sellers should exercise extreme caution when using CHRONEXT to sell their watches. I sold my timepiece thr...
S
Sis
trustpilot.com
Sep 30, 2025
After a few minor teething problems
After a few minor teething problems, I received my watch. The service was good and the staff were very friendly. And best of all, I got a watch from 2...
G
Greg
trustpilot.com
Sep 30, 2025
Unpaid watch sale on Chronext
My watch was sold by Chronext on August 13 2025 and since then still no payment to me. They have cashed the buyers money obviously, but have not given...
L
Luigi Saggese
trustpilot.com
Sep 30, 2025
Long-Term Seller with CHRONEXT – Now Over 5 Months Awaiting Payment, Unacceptable
I have sold several watches through CHRONEXT over time, and while occasional payment delays have happened, they were always resolved within a reasonab...
J
Jean-Pierre Desvaux
trustpilot.com
Sep 30, 2025
Nouveau client Chronext, TRÈS BONNE expèrience
Happy customer of chrono 24, this is my first experience with chronext. Everything was...
J
Jordan G
trustpilot.com
Sep 30, 2025
Purchased a Royal Oak recently and…
Purchased a Royal Oak recently and dealt with Valentino from the company. Every question I had I got an answer for with any additiona...
D
Davide Salvatore Boccone
trustpilot.com
Sep 30, 2025
DO NOT SELL YOUR WATCH THROUGH CHRONEXT – BEWARE OF NON-PAYMENT
I strongly advise anyone considering selling their watch through Chronext to think twice. My experience has been extremely frustrating and concerning....
B
Bastian
trustpilot.com
Sep 30, 2025
No delivery, insolvency risk
Purchased a watch with delivery time of 2 weeks and paid 100% of price upfront. After 4 weeks, several emails and no reponses, I was made aware that C...
J
Julian Schoch
trustpilot.com
Sep 30, 2025
Ordered a watch 12 weeks ago that was…
Ordered a watch 12 weeks ago that was supposed to be shipped within two weeks after payment receipt. CHRONEXT pushed the delivery back week by week, a...
J
Jason Gozzett
trustpilot.com
Sep 30, 2025
Just received a beautiful Tudor Prince…
Just received a beautiful Tudor Prince Date Chrono Time from Chronext, the watch is stunning and exactly as described at a very reasonable price. The...
T
Thorsten Glombik
trustpilot.com
Sep 30, 2025
No delivery, no contact
Purchased a watch. Promised delivery date -nothing happened. Tried to contact them, delivery got pushed back 2 weeks. And again. And again. Last conta...
N
Nicole E.
trustpilot.com
Sep 30, 2025
Excellent Service, Expertise, and Genuine Care – A Seamless Experience with CHRONEXT
I recently purchased a watch from CHRONEXT in Germany and couldn’t be more satisfied with the entire experience. From the very beginning, the team sho...
S
Sam Island
trustpilot.com
Sep 30, 2025
Good price
Good price, fast deliver...
D
David Minkovski
trustpilot.com
Sep 30, 2025
Disappointed and Frustrated - Not What I Expected from a Luxury Brand
When I ordered my watch a year ago, I was genuinely excited. It was meant to be a special birthday gift - something timeless, elegant, and reliable. U...
E
Emir Timur
trustpilot.com
Sep 30, 2025
Everything was fine
...
j
justelipse1
trustpilot.com
Sep 30, 2025
Bought a platinum Piaget Altiplano
Bought a platinum Piaget Altiplano. Product took a couple of days to ship then another coupl...
M
Melanie Güllich
trustpilot.com
Sep 30, 2025
I highly recommend
It took quite long to get the watch as i wasnt aware that it had to be sent to them from another country. So the delay was not caused by them. I...
T
Teresa Edmonds
trustpilot.com
Sep 30, 2025
Disgusting customer service
Disgusting customer service. After ordering a watch in December it still was not received by may . Asked for a refund which was issued to the wrong ba...
J
Jamie
trustpilot.com
Sep 30, 2025
Very impressed with Chronext
Very impressed with Chronext - slick oper...
B
Bruno Lienard
trustpilot.com
Sep 30, 2025
New buyer, very satisfied !
I bought on Chronext following advice coming from youtube channel regarding other other watch market place. I found one of model I searched, not avail...
Conclusion
Reviews show a mixed picture for Chronext. Many buyers report receiving watches as described, competitive pricing and helpful individual staff members. However, a recurring pattern concerns delayed or missing payments to sellers and prolonged refund or delivery issues for some buyers. Communication quality varies widely — some customers received prompt, informative responses while others received vague or incorrect replies. Prospective buyers should check stock status, delivery timelines and payment protections; sellers should verify contract and payout terms and retain records in case follow-up or legal steps become necessary.