Reviews point to two distinct experiences. Many sellers describe unpaid payouts, slow refunds, and deliveries that never arrive. Many buyers mention fast shipping and watches that match the listing. Alongside positive boutique visits, some reviews also raise communication issues and a few mention insolvency or legal worries.
Examples from available reviews (Aug 2017 – Mar 2026).
Watch sold but seller never received payment and fears theft.
“No money has been received despite several phone calls.”
Watch was exactly as described, stunning and delivered quickly.
“the watch is stunning and exactly as described”
Order cancelled and funds tied up in insolvency proceedings under German law.
“my money is now tied up in insolvency proceedings under German law § 38 InsO”
Purchased watch; team were professional and communication excellent.
“exceptional flexibility and professionalism”
Sellers often report missing payouts, long waits, and canceled orders that led some to take legal steps. Some buyers describe quick handling and professional in-person help at the London boutique. A small number of reviews mention insolvency or legal concerns.
Several buyers praised the price and value at purchase, pointing to good deals and fast delivery. Fewer sellers objected to low trade offers and late payments. Complaints about trade offers appear less often than complaints about payout delays.
Many customers report an easy purchase, quick delivery, and receiving the correct watch. Others describe repeated delays and promises that dragged on for months. Several reviews mention cross-border shipping hold-ups and infrequent updates.
Many buyers say the watches arrived as described, in like-new condition, with strong cosmetic quality. A few reviews mention the wrong model being delivered or mechanical issues after a year. Quality problems show up, but less often than positive product feedback.
Many reviews mention missing updates and unanswered messages during delays. Others describe clear replies from staff and helpful notes about shipping or boutique visits. Communication problems mostly appear alongside delayed orders and payout issues.
Reviews show a clear split: sellers report unresolved money issues, while buyers often receive the right watch in good presentation. Positive boutique visits and product feedback sit next to repeated complaints about account and refund failures. That contrast drives a strong split in ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (28) · Reviews (13) · Quotes shortened · As of: March 2026
Watch sold but seller never received payment and fears theft.
“No money has been received despite several phone calls.”
Buyer paid but did not receive watch and claims funds not returned.
“They stole my money and never delivered my watch!”
Received incorrect watch after long delay; refund processed after returns.
“it was not the watch I ordered, but a smaller and cheaper model!!”
Watch matched descriptions and delivery was fast.
“The watch i orderd matched to descriptions.”
Company professional, clear, and staff friendly; recommended purchase.
“It is a very professional company.”
Consignment seller had to chase Chronext for vague answers and missed timelines.
“Timelines not kept.”
Initial communication gaps but support provided information and delivery succeeded.
“After a few Communication Problems...”
After months and broken promises buyer still awaits watch or refund.
“After 3 Months and multiple promises I did not get the watch I ordered and paid for.”
Chronext sent owner's Rolex to manufacturer without consent and stopped communicating.
“Chronext has completely stopped communicating”
Seller did not receive agreed payment and initiated legal action.
“No payment received – legal steps initiated”
After initial delays the watch arrived and service was good.
“After a few minor teething problems, I received my watch.”
Watch sold but seller still awaiting payout and contact unhelpful.
“still no payment to me.”
Long-term seller awaits payment for over five months without resolution.
“now been over five months since I sold my GMT Master II watch”
First Chronext purchase positive: compliant product and fast shipping.
“Everything was positive: compliant product.”
Staff answered questions and communicated about postage delays clearly.
“Every question I had I got an answer for”
Seller never received payment and pursued legal action amid vague excuses.
“Do not trust Chronext with your valuables.”
Order cancelled, refund delayed until lawyer involvement, insolvency concerns.
“I withdrew from the contract and demanded the payment back”
Order repeatedly delayed and refund not received; considering legal action.
“Ordered a watch 12 weeks ago”
Watch was exactly as described, stunning and delivered quickly.
“the watch is stunning and exactly as described”
Delivery repeatedly delayed and refund not returned, prompting chargeback.
“Withdrew from contract - no reaction, no refund.”
Purchased watch; team were professional and communication excellent.
“exceptional flexibility and professionalism”
Good price, fast delivery, product matched description.
“Good price, fast delivery, product as advertised.”
Watch lost time after a year and customer service failed to respond.
“the watch started losing time — by at least 15 minutes.”
Buyer reports everything was fine.
“Everything was fine”
Watch arrived quickly and was perfect, described like new.
“Watch was perfect, like new as described”
Delivery delayed due to cross-border shipping; communication updates were insufficient.
“I would have wished to be informed more regularly from their side.”
Refund issued to wrong bank account and company refused to investigate.
“Asked for a refund which was issued to the wrong bank account”
Impressed by Chronext's slick operation and recommendation given.
“Very impressed with Chronext - slick operation”
New buyer satisfied despite longer than expected delivery time.
“I received my brand new watch, with the Chronext certificate and Chronext Warranty.”
Ordered watch never delivered and refund attempts failed amid insolvency.
“it was never delivered.”
Order cancelled and funds tied up in insolvency proceedings under German law.
“my money is now tied up in insolvency proceedings under German law § 38 InsO”
Watch sent for sale but payment not received after three months.
“It's been 3 months, no payment, and no updates.”
Trade offer was far lower than listed price and payment delayed months.
“they offer 40% less than what they provided on the page.”
Order delayed beyond two months and no customer service response.
“And no customer service at all.”
Company demanded manufacturer overhaul at seller's expense and delayed returning watch.
“would have to be overhauled by the manufacturer at my expense.”
Company acted unprofessionally, failing to manage orders and customer expectations.
“This company is an utter, utter joke.”
Order delayed and refund not processed, leaving customer unable to contact accounts.
“the date passed without recieving my money”
Ordered supposedly in-stock watch but received no updates and ignored communications.
“Terrible customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chronext runs an online marketplace and retail shop for luxury watches. It sells new and pre-owned pieces and supports both direct purchases and consignment sales. The company also operates boutiques in select cities and ships orders worldwide. It handles authentication and servicing as part of the listing and sales process.