Feedback is split between smooth orders with helpful staff and cases where after-sales support fails badly. Positive comments point to quick dispatch, well-protected packaging, and warranty replacements that went through. Negative accounts focus on surprise import and courier surcharges, emails that go unanswered, and refunds that are late or never arrive. Overall, reviewers describe clear pockets of good service alongside repeated breakdowns in aftercare.
Examples from available reviews (Dec 2021 – Mar 2026).
Wide helmet choice and very fast delivery to Australia.
“delivery to Australia was amazingly fast—only 6 working days!”
Agent secured replacement parts and provided excellent customer service.
“I feel Daniel went above and beyond and provided excellent customer service.”
Huge unexpected UPS fees appeared after purchase and during delivery.
“When you click for the amount, it lists $537 additional due.”
Warranty repair ignored; seller did not respond to multiple emails.
“i've emailed them 3 times for a repair/replacement but the scammers are ignoring all emails.”
Reviews describe two clear outcomes. Some customers mention proactive staff who arranged replacements and dealt with duties. Others report long delays, refused refunds, and claims that the company is insolvent.
Surprise import VAT and high courier charges come up repeatedly and drag down the sense of value. Some buyers still point to competitive base prices. A small number say the company paid duties for them.
Several reviewers highlight quick dispatch, easy ordering, and sturdy packaging. Others say orders never arrived and that the website became unreachable. A few explicitly raise bankruptcy concerns.
Some reviews applaud details like lightweight design and long glove battery life. Others describe faulty items, missing parts, and returns paid for by the buyer. A number of positive cases also mention warranty replacements.
Many complaints mention emails being ignored and support going silent after purchase. Positive notes point to reachable customer service and specific staff members who fixed problems. Reports of no replies outweigh the few examples of strong communication.
Ratings split between very happy and deeply unhappy customers. Positive stories focus on fast fulfilment and staff stepping in effectively. Negative ones highlight stalled warranty claims, large surprise fees, and communication that breaks down.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Wide helmet choice and very fast delivery to Australia.
“delivery to Australia was amazingly fast—only 6 working days!”
Pants delivered missing thermal lining and heavy undisclosed duties applied.
“Received pants without thermal lining that comes as part of the pants.”
No product after six months; company restarted and refuses reimbursement.
“Im still waiting for my product for 6 months.”
Agent secured replacement parts and provided excellent customer service.
“I feel Daniel went above and beyond and provided excellent customer service.”
Unexpected customs fees and long delivery reduced perceived value.
“Great prices but that wasn't the case after being charged customs fees”
Company failed to respond and imposed unexpected UPS inflated bills.
“They can't be bothered to even reply”
Helmet order incurred unexpected VAT and seller became unresponsive.
“Impossible to get replies from chromeburner I have sent multiple emails.”
Warranty repair ignored; seller did not respond to multiple emails.
“i've emailed them 3 times for a repair/replacement but the scammers are ignoring all emails.”
Huge unexpected UPS fees appeared after purchase and during delivery.
“When you click for the amount, it lists $537 additional due.”
Faulty product required return; refund delayed and buyer paid return shipping.
“Terrible service, ordered sena 10r and the unit was faulty”
Customer reports a good overall experience with the company.
“Good experience!”
Fast delivery and product was satisfactory.
“Fast delivery. Product ok”
Unable to return ill-fitting trousers despite policy, costing €160.
“no return possible, even though that’s clearly written in the AGBs.”
Order not received and company declared bankrupt.
“Order placed and not received. The company has been declared bankrupt.”
Website down, no contact and concern after reported bankruptcy.
“There website is down and I can't contact them as I have not received my order.”
Seamless ordering, timely delivery, secure packaging and responsive service.
“The ordering process is seamless, and I received my items in a timely manner.”
Professional service and competitive prices from ChromeBurner.
“Chromeburner always a very professional service & competitive prices”
Product is super lightweight and feels excellent while riding.
“Super lightweight and they feel incredible on me feet while riding!”
Poor customer service and communication lost this customer.
“Terrible customer service and communication skills.”
Helmet incurred import VAT and seller became unresponsive after initial contact.
“i had to pay the import VAT of over £43 to get my item.”
Repeat purchases with reliable ordering, quick delivery and good service.
“never had a problem from ordering and delivery”
Responsive customer service, fast delivery and everything as promised.
“Great customer service, easy to get hold of.”
Unexpected duties were charged but Chromeburner efficiently paid and resolved.
“Chromeburner have now paid the vat for me very efficiently on their part and it's now sorted”
I own a pair of the claw Siberia heated gloves and have been using them for winter skiing. The battery life is great, and the gloves themselves are well made. I've had a few problems with them but all has been resolved by support via email. The battery life indicator on the gloves is somewhat unpredictable so you may find yourself going home to recharge them much earlier than expected just to be safe. Phone contact with customer support has been great, they were happy to replace them under warranty and even pay for shipping one way as part of that process. In short, my gloves were damaged by some bad batteries shipped with it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chromeburner runs an online shop focused on motorcycle clothing, helmets, and accessories. The site provides product pages with technical specs and size charts for apparel and protective gear. It posts warranty and returns details and offers support via email and phone. Shipping includes international delivery with carrier tracking and stated import procedures. Categories cover jackets, gloves, trousers, helmets, and electronic rider accessories.