Reviews Analysed
21
We Collect & Analyse Reviews
Chromeburner
Experiences & Reviews
Chromeburner is an online retailer specialising in motorcycle helmets, clothing and accessories sold through an e-commerce platform. Shoppers commonly consult independent reviews to evaluate delivery, import charges, returns and after-sales support before purchasing.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
30d
Overall Rating
3.0
Our Analysis
🎯
Service quality
Mixed reports: some customers describe prompt warranty repairs and replacements, while others report slow or non‑existent after-sales support and refund difficulties.
Share
Mixed
17%
💰
Value for money
Multiple reviews report unexpected import VAT, brokerage or hidden delivery fees that negate advertised savings; a smaller group praise competitive pricing.
Share
Weak
12%
⚡
User experience
Ordering and delivery vary: many customers note fast, secure dispatch, while a substantial portion report late delivery, tracking issues or fulfilment breakdowns.
Share
Mixed
18%
🔧
Product quality
Product reports lean positive for helmets and clothing durability, but several customers report faulty units, broken parts or battery-related issues.
Share
Mixed
12%
📞
Communication
Communication experiences are inconsistent: some reviewers praise quick, helpful replies and phone support; others describe unanswered emails and stalled chains.
Share
Mixed
15%
⭐
Overall experience
Overall impressions are split: many satisfied customers contrast with a significant number who faced VAT/fees, delivery failures or poor support.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Claw Siberia Heated Gloves
"I own a pair of the claw Siberia heated gloves and have been using them for winter skiing. The battery life is great, and the gloves themselves are well made. I've had a few problems with them but all has been resolved by support via email. The battery life indicator on the gloves is somewhat unpredictable so you may find yourself going home to recharge them much earlier than expected just to be safe. Phone contact with customer support has been great, they were happy to replace them under warranty and even pay for shipping one way as part of that process. In short, my gloves were damaged by some bad batteries shipped with it.
"
Shentone
Collected.reviews
Dec 07, 2021
Featured for: Product praise; warranty support example
I had a part break on a Scorpion Helmet…
"I had a part break on a Scorpion Helmet I bought from Chromeburner, Daniel Kaiser was able to contact the manufacturer and get the parts I needed to r..."
Scott Weir
Trustpilot
Sep 30, 2025
Featured for: Manufacturer sourcing and excellent service
Customer Service Non Existent! AVOID!
"Ordered a helmet to the UK. Was slapped with VAT charges ECT. The UK does not charge VAT on motorcycle helmets, so the paperwork provided with the hel..."
Anton
Trustpilot
Sep 30, 2025
Featured for: VAT charge and no replies
Vat charged
"Ordered a nolan crash helmet for £210 and have just received an email from FedEx demanding £50 duties for the helmet . I see from other reviews this i..."
Sean Pollock
Trustpilot
Sep 30, 2025
Featured for: VAT issue resolved by company
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
S
Scott Weir
trustpilot.com
Sep 30, 2025
I had a part break on a Scorpion Helmet…
I had a part break on a Scorpion Helmet I bought from Chromeburner, Daniel Kaiser was able to contact the manufacturer and get the parts I needed to r...
l
lauren holden
trustpilot.com
Sep 30, 2025
Careful of customs charges if buying from UK
Great prices but that wasn't the case after being charged customs fees which weren't expected. Which also made delivery ve...
E
Eric Dalphond
trustpilot.com
Sep 30, 2025
non existing customer service
non existing customer service, they take your money but god help you is you reach out to them for anything but giving them money. They can't be bother...
A
Anton
trustpilot.com
Sep 30, 2025
Customer Service Non Existent! AVOID!
Ordered a helmet to the UK. Was slapped with VAT charges ECT. The UK does not charge VAT on motorcycle helmets, so the paperwork provided with the hel...
N
No Chance
trustpilot.com
Sep 30, 2025
Don't use!
Don't use! Had a problem with my cardo communication system, still under warranty, i've...
M
Michael Valdez
trustpilot.com
Sep 30, 2025
Huge hidden fees after transaction
I just purchased an Airoh helmet ($340) from this site for approx. $365 total. I went to track the package, which states it’s expected tomorrow and th...
D
Dean Begg
trustpilot.com
Sep 30, 2025
Terrible service
Terrible service, ordered sena 10r and the unit was faulty, wouldn't charge so sent back, got a refund but had to pay for shipping and wait until it w...
S
Samantha Biene
trustpilot.com
Sep 30, 2025
Good experience!
...
A
Artur Stencel
trustpilot.com
Sep 30, 2025
Fast delivery
...
L
Lucia
trustpilot.com
Sep 30, 2025
no return possible
no return possible, even though that’s clearly written in t...
H
H B
trustpilot.com
Sep 30, 2025
Order placed and not received
Order placed and not received. The company has b...
J
Jean Patrick
trustpilot.com
Sep 30, 2025
There website is down and I can't…
There website is down and I can't contact them as I have not received my order. Just read they ha...
S
Sean Downs
trustpilot.com
Sep 30, 2025
The ordering process is seamless
The ordering process is seamless, and I received my items in a timely manner. The packaging is secure, ensuring that my items arrive in perfect condit...
D
David Goyne
trustpilot.com
Sep 30, 2025
Chromeburner great!
Chromeburner always a very profess...
J
James Carter
trustpilot.com
Sep 30, 2025
They’re absolutely amazing!!
They’re absolutely amazing!!! Super lightweight...
P
Paul
trustpilot.com
Sep 30, 2025
Terrible customer service and …
Terrible customer service and communi...
G
Graham Muir
trustpilot.com
Sep 30, 2025
New Helmet Import VAT charges
I ordered a new helmet and when you order there is a statement you must agree to. The statement tells you that Helmets being shipped to the UK will no...
M
Martin Currie
trustpilot.com
Sep 30, 2025
Chromeburner have supplied me with two…
Chromeburner have supplied me with two scorpion Exo helmet over the last couple of years never had a problem from ordering and delivery gr...
M
Maggie K
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service, easy to get hold...
S
Sean Pollock
trustpilot.com
Sep 30, 2025
Vat charged
Ordered a nolan crash helmet for £210 and have just received an email from FedEx demanding £50 duties for the helmet . I see from other reviews this i...
Conclusion
Reviews show a clear split in customer experience. Many buyers report quick delivery, secure packaging and satisfactory product quality; several reviewers praise warranty repairs or parts sourcing. However, a frequent pattern of unexpected import VAT, brokerage or hidden delivery fees appears in multiple accounts, and communication/after-sales responsiveness is inconsistent. Prospective customers should check import rules and shipping terms for their country, retain order and tracking details, and confirm return and warranty policies before purchasing.