Reviews show a clear split in customer experience. Many buyers report quick delivery, secure packaging and satisfactory product quality; several reviewers praise warranty repairs or parts sourcing. However, a frequent pattern of unexpected import VAT, brokerage or hidden delivery fees appears in multiple accounts, and communication/after-sales responsiveness is inconsistent. Prospective customers should check import rules and shipping terms for their country, retain order and tracking details, and confirm return and warranty policies before purchasing.
Examples from available reviews (Dec 2021 – Feb 2026).
Good gloves with great battery life; support replaced defective batteries.
“they were happy to replace them under warranty”
Agent secured replacement parts and provided excellent customer service.
“I feel Daniel went above and beyond and provided excellent customer service.”
Helmet order incurred unexpected VAT and seller became unresponsive.
“Impossible to get replies from chromeburner I have sent multiple emails.”
Unexpected duties were charged but Chromeburner efficiently paid and resolved.
“Chromeburner have now paid the vat for me very efficiently on their part and it's now sorted”
Mixed reports: some customers describe prompt warranty repairs and replacements, while others report slow or non‑existent after-sales support and refund difficulties.
Multiple reviews report unexpected import VAT, brokerage or hidden delivery fees that negate advertised savings; a smaller group praise competitive pricing.
Ordering and delivery vary: many customers note fast, secure dispatch, while a substantial portion report late delivery, tracking issues or fulfilment breakdowns.
Product reports lean positive for helmets and clothing durability, but several customers report faulty units, broken parts or battery-related issues.
Communication experiences are inconsistent: some reviewers praise quick, helpful replies and phone support; others describe unanswered emails and stalled chains.
Overall impressions are split: many satisfied customers contrast with a significant number who faced VAT/fees, delivery failures or poor support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Wide helmet choice and very fast delivery to Australia.
“delivery to Australia was amazingly fast—only 6 working days!”
Pants delivered missing thermal lining and heavy undisclosed duties applied.
“Received pants without thermal lining that comes as part of the pants.”
No product after six months; company restarted and refuses reimbursement.
“Im still waiting for my product for 6 months.”
Agent secured replacement parts and provided excellent customer service.
“I feel Daniel went above and beyond and provided excellent customer service.”
Unexpected customs fees and long delivery reduced perceived value.
“Great prices but that wasn't the case after being charged customs fees”
Company failed to respond and imposed unexpected UPS inflated bills.
“They can't be bothered to even reply”
Helmet order incurred unexpected VAT and seller became unresponsive.
“Impossible to get replies from chromeburner I have sent multiple emails.”
Warranty repair ignored; seller did not respond to multiple emails.
“i've emailed them 3 times for a repair/replacement but the scammers are ignoring all emails.”
Huge unexpected UPS fees appeared after purchase and during delivery.
“When you click for the amount, it lists $537 additional due.”
Faulty product required return; refund delayed and buyer paid return shipping.
“Terrible service, ordered sena 10r and the unit was faulty”
Customer reports a good overall experience with the company.
“Good experience!”
Fast delivery and product was satisfactory.
“Fast delivery. Product ok”
Unable to return ill-fitting trousers despite policy, costing €160.
“no return possible, even though that’s clearly written in the AGBs.”
Order not received and company declared bankrupt.
“Order placed and not received. The company has been declared bankrupt.”
Website down, no contact and concern after reported bankruptcy.
“There website is down and I can't contact them as I have not received my order.”
Seamless ordering, timely delivery, secure packaging and responsive service.
“The ordering process is seamless, and I received my items in a timely manner.”
Professional service and competitive prices from ChromeBurner.
“Chromeburner always a very professional service & competitive prices”
Product is super lightweight and feels excellent while riding.
“Super lightweight and they feel incredible on me feet while riding!”
Poor customer service and communication lost this customer.
“Terrible customer service and communication skills.”
Helmet incurred import VAT and seller became unresponsive after initial contact.
“i had to pay the import VAT of over £43 to get my item.”
Repeat purchases with reliable ordering, quick delivery and good service.
“never had a problem from ordering and delivery”
Responsive customer service, fast delivery and everything as promised.
“Great customer service, easy to get hold of.”
Unexpected duties were charged but Chromeburner efficiently paid and resolved.
“Chromeburner have now paid the vat for me very efficiently on their part and it's now sorted”
I own a pair of the claw Siberia heated gloves and have been using them for winter skiing. The battery life is great, and the gloves themselves are well made. I've had a few problems with them but all has been resolved by support via email. The battery life indicator on the gloves is somewhat unpredictable so you may find yourself going home to recharge them much earlier than expected just to be safe. Phone contact with customer support has been great, they were happy to replace them under warranty and even pay for shipping one way as part of that process. In short, my gloves were damaged by some bad batteries shipped with it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chromeburner is an online retailer specialising in motorcycle helmets, clothing and accessories sold through an e-commerce platform. Shoppers commonly consult independent reviews to evaluate delivery, import charges, returns and after-sales support before purchasing.