Reviews Analysed
20
We Collect & Analyse Reviews
Christmas Tree World
Experiences & Reviews
Christmas Tree World is a UK-based seasonal retailer focused on artificial Christmas trees, wreaths and related decorations. Consumers researching the brand often look for information on product realism, pre-lit tree options, delivery and after-sales support. Reviews commonly address product appearance, set-up convenience and how the company handles faults, exchanges or returns.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers report helpful, responsive service: easy exchanges, fast delivery and prompt refunds; a small number report charged collections.
Share
Strong
19%
💰
Value for money
Several buyers feel the trees offer good value and longevity; others say the quality or appearance did not justify the price paid.
Share
Mixed
10%
⚡
User experience
Customers commonly describe site navigation, checkout and ordering as straightforward; many praise easy assembly and the convenience of pre-lit trees.
Share
Strong
7%
🔧
Product quality
Most reviews praise full, realistic pre-lit trees and sturdy branches; a minority report issues such as shedding, faulty lights or strong odour.
Share
Strong
28%
📞
Communication
Frequent comments note timely email replies and helpful phone support when chasing orders; a few customers reported no response to contact attempts.
Share
Strong
8%
⭐
Overall experience
Overall impressions are largely positive, with many repeat buyers; a small group reports disappointment related to product condition or contact problems.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Products Smell Bad
"I ordered 2 Christmas Trees and a wreath costing just under £200 as an order. The smell of them was absolutely awful - it was so pungent. I tried to p..."
Chelsea Cavener
Trustpilot
Sep 30, 2025
Featured for: Pungent smell; return and charge
Arrived NOTHING LIKE THE PICTURE…
"Arrived NOTHING LIKE THE PICTURE instead of paying £190.00 odd pound its worth about £20.00 from the range which I had fo..."
Philip James
Trustpilot
Sep 30, 2025
Featured for: Item not as pictured; no response
⭐ 5 star Customer service and product 🎄
"I cannot fault the brilliant product and customer service I received from Christmas tree world. I was a bit nervous ordering a Christmas tree back in..."
Victoria Vernon
Trustpilot
Sep 30, 2025
Featured for: Lost parcel replaced; responsive customer service
Beautiful 7ft pre-lit pencilimo tree 🎄
"Love my pre-lit 7ft pencilimo tree. Easy to order, quick delivery within 2 days, easy to assemble and the lights are lovely and well spaced. You still..."
Mrs. Kerry Wynne
Trustpilot
Sep 30, 2025
Featured for: Quick delivery, easy assembly, pre-lit
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Chelsea Cavener
trustpilot.com
Sep 30, 2025
Products Smell Bad
I ordered 2 Christmas Trees and a wreath costing just under £200 as an order. The smell of them was absolutely awful - it was so pungent. I tried to p...
V
Victoria Vernon
trustpilot.com
Sep 30, 2025
⭐ 5 star Customer service and product 🎄
I cannot fault the brilliant product and customer service I received from Christmas tree world. I was a bit nervous ordering a Christmas tree back in...
J
John Whitson
trustpilot.com
Sep 30, 2025
I know it’s July!!
I know it’s July!! We pre ordered our tree in January and I must admit I was worried because I initially thought that I had been scammed. Fear not, wh...
M
Miss Karen Northfield
trustpilot.com
Sep 30, 2025
Great little tree
I bought the 3ft woodland pine tree as I have a very small flat It is wonderf...
P
Philip James
trustpilot.com
Sep 30, 2025
Arrived NOTHING LIKE THE PICTURE…
Arrived NOTHING LIKE THE PICTURE instead of paying £190.00 odd pound its worth about £20.00 from the range which I had fo...
R
Rosanne
trustpilot.com
Sep 30, 2025
Christmas lights
Well, my christmas lights were not working well.Think it was the plug was faulty. They refunded me immediately. Also very apologeti...
J
Jackie
trustpilot.com
Sep 30, 2025
Ok christmas tree
At first I was very unsure about the tree But then with alot of fluffing up I was really pleased with how it looked However not very happy with the am...
C
Christine
trustpilot.com
Sep 30, 2025
Pre-lit 8ft Black Italian Pencilimo Tree
We are really pleased with the 8ft black Christmas tree. We originally ordered a 7ft tree, but then decided an 8ft would be better. It was re...
M
Mrs. Kerry Wynne
trustpilot.com
Sep 30, 2025
Beautiful 7ft pre-lit pencilimo tree 🎄
Love my pre-lit 7ft pencilimo tree. Easy to order, quick delivery within 2 days, easy to assemble and the lights are lovely and well spaced. You still...
W
We’re not all cunts
trustpilot.com
Sep 30, 2025
Forever Tree
For the past 12 or more years I’ve always bought a real tree. Then I discovered Christmas tree world and found the most beautiful artificial tree. The...
R
Richard Bailey
trustpilot.com
Sep 30, 2025
Australia
Excellent product which arrived quickly Ilive in a flat with limited floor space so the ceilinghanging christmastr...
c
customer
trustpilot.com
Sep 30, 2025
Amazing products
Amazing products. We are over the moon with our Christmas trees. They are stunning wit...
G
Georgina Vance
trustpilot.com
Sep 30, 2025
Very considerate customer service
Spoke to Safi regarding a request I had and explained a personal situation that had occurred. I had a very quick and helpful response which meant I go...
A
Andy Nichols
trustpilot.com
Sep 30, 2025
NEW TREE XMAS 2024
This year, I've been working away and couldn't get back to buy a live tree so i sent for a 7ft Ultra Devonshire Fir Pre-lit with Warm White/Multicolou...
G
Gillian Kerr
trustpilot.com
Sep 30, 2025
Stunning trees
The tree i ordered is absolutely stunning. Nice and full looking and pre light so no messing around trying to get the lights nicely distributed as...
A
Aileen Arthur
trustpilot.com
Sep 30, 2025
Delighted
This has been the easiest transaction ever. The products are easily found, quick payment system and the delivery was within days of ordering! The tree...
C
Customer
trustpilot.com
Sep 30, 2025
6ft…Matterhorn Pine pre lit tree
We couldn’t be happier with the 6ft Pre-lit Matterhorn Pine—it’s simply the best! The tree is beautifully designed with lush, realistic branches that...
L
Lisa
trustpilot.com
Sep 30, 2025
The 7ft Silver Majestic Pine Tree
I purchased The 7ft Silver Majestic Pine Tree and just WOW - The tree is amazingly plush the colour is beautiful with the added sparkle on the tips ma...
K
Kizzywizzy
trustpilot.com
Sep 30, 2025
Don't go anywhere else for a wonderful…
Don't go anywhere else for a wonderful beautiful Christmas tree, the best quality for every budget, wreaths & garlands, & great BAUBLE packs. I...
D
Dawn Bayliss
trustpilot.com
Sep 30, 2025
I had the 4ft mountain pine tree.
I had the 4ft mountain pine tree. Lovely lit...
Conclusion
Reviewers most often highlight realistic, full artificial trees and reliable customer support: many cite quick delivery, easy exchanges and prompt refunds when issues occur. Positive comments repeatedly mention pre-lit models that save assembly time and trees that look realistic and maintain fullness. However, a minority of reviews report problems such as strong odours, items not matching images, needle shedding or initial faulty lights; one reviewer noted a £15 charge for collection during a return. If you value fast communication and realistic pre-lit trees, the review set shows frequent positive experiences; if you are sensitive to appearance, odour or expect perfect condition on arrival, check recent photos and return terms before purchase.