Reviews show consistent issues with delivery reliability, refunds and customer support, including multiple reports of delayed or missing orders and withheld refunds. Product quality feedback is mixed: some customers received items in good condition while others reported damaged goods or suspected counterfeits. A minority of buyers report straightforward, timely deliveries and items that matched descriptions. If you consider ordering, document transaction details, prefer payment methods with buyer protection, and review the company’s published returns and refund policy before purchase.
Examples from available reviews (Jun 2017 – Feb 2026).
Positive experience: confirmation received and dress arrived in perfect condition.
“the dress was delivered a matter of days after - all in perfect condition.”
Returned gilets were signed for but no refund or responses received.
“Returned 2 relatively expensive gilets recieved as signed for by them.”
Purchased a Moschino hoodie that appears counterfeit and low quality.
“This company sells fakes!”
Did not receive the package and lost €70.
“Never recieved package after the send e mail that is was delivered!”
Multiple reviews describe poor service and returns handling, with reports of rude staff and slow or ineffective resolution; a few customers reported helpful assistance.
Several reviewers report lost funds, withheld refunds or poor value when items never arrived or were damaged; a small number noted sale prices or reasonable cost.
Frequent complaints about non‑delivery, long delays, site availability and return processes; a minority of orders arrived promptly and as described.
Reports are mixed: some customers received items in good condition, while others reported damaged goods or alleged counterfeit branded products.
Many reviews cite missing confirmations, no replies to emails and ignored social‑media queries; a small number mention receiving timely shipping emails.
Overall feedback skews negative, centred on delivery failures, refund issues and poor support; several customers nonetheless report trouble‑free orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (13) · Reviews (1) · Quotes shortened · As of: February 2026
Staff barked at the reviewer's 13‑year‑old and were unpleasant.
“the most miserable member of staff barked at my 13 yr old”
Returned a coat but still no refund despite promise.
“Promised that it would be refunded yet still no refund.”
Did not receive the package and lost €70.
“Never recieved package after the send e mail that is was delivered!”
Returns process is a complete joke and service is shambolic.
“returns process is a complete joke.”
Items were out of stock but only refunded after contact.
“why didn't they tell me they weren't in stock until I contacted them.”
Ordered books that never arrived.
“Ordered books and they never arrived.”
Item was destroyed in transit and Choice refuses to refund.
“d-choice is refusing to refund my money.”
No updates for over eight months and wrong parcel received.
“It has been over 8 months since I have heard anything about my package.”
Paid for next‑day delivery but order not received and no replies.
“Ordered over a week ago for next day delivery. Still no order and no reply to email.”
Paid for next‑day delivery but still waiting after five days.
“I didnt recieve my order after 5 days,though i paid for next day delievery.”
Purchased a Moschino hoodie that appears counterfeit and low quality.
“This company sells fakes!”
Order arrived in four days and matched the description.
“received my order 4 days after ordering and everything is as described”
No confirmation or shipping emails received four days after ordering.
“No confirmation emails . No shipping notification No customer service”
Website disappeared and now redirects to another retailer after ordering.
“it has completely disappeared and redirects you to the flannels website”
Returned gilets were signed for but no refund or responses received.
“Returned 2 relatively expensive gilets recieved as signed for by them.”
Positive experience: confirmation received and dress arrived in perfect condition.
“the dress was delivered a matter of days after - all in perfect condition.”
Earrings arrived over a week later but eventually arrived.
“eventually arrived over a week later.”
Bag arrived damaged and low quality; replacement refused by service.
“very poor quality and part of the Logo was damaged.”
Paid for delivery but no dispatch email and customer service unreachable.
“Bear in mind I payed £6.99 for delivery I called the costumer service team but no answer”
Received conflicting stock messages then cancellation and refund promised.
“they were quick taking my money not long after ordering though.”
Asks whether it is possible to obtain a refund.
“Is possible to get your money back”
Returned items had labels removed and refund was refused, losing £198.45.
“they would not refund on the items as the labels had been removed even though never worn.”
Bag was lovely, well packed and arrived on time; recommended.
“bag is lovely ,it was well packed and arrived on time”
Order shown as shipped then listed out of stock; wants refund.
“so which is it out of stock or shipped ?”
Advised item out of stock after delivery date despite payment.
“After delivery date had passed was advised that the item was out of stock and received a refund”
I wish I could attach a photo of my brother looking stylish on his designer sneakers and blue slim denim jeans from Choice Store. He is so admirable and looks like a model. The sneakers fit well and he likes them a lot. For the jeans, it was a bit long but he just decided to wear it that way. After all, it is not bad. We are grateful to the service and assistance accorded to us in choosing the best gift items for our little brother. Also for the quick delivery, pocket friendly prices delivering exactly what we ordered. The birthday party wouldn't have ended well without these unique items.
Told a 28‑day refund policy but receipt stated exchange only.
“On reading the receipt it says specifically exchange only.”
Shoes arrived in two days and reviewer would buy again.
“Good came in 2 day orders a pair of black mallet shoes”
Return deadline enforced despite COVID isolation; no exception granted.
“they point blank refused.”
One of two ordered items was out of stock after delivery arrived.
“one of the items was out of stock”
Staff were very rude and showed poor customer attitude.
“Very rude and ignorant staff, can't quite understand the attitude shown”
Good products at great prices with personalised gift options available.
“Good products for a great price”
Staff were friendly and helpful, with great prices and products.
“Really friendly staff very helpful Great prices Brilliant products”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Choice Store is an e‑commerce retailer selling fashion and lifestyle items such as clothing, footwear and accessories. It operates via an online storefront and handles orders, payments and returns through its website. Consumers searching for Choice Store reviews typically look for information on delivery, returns, product authenticity and customer support.