Reviews often mention problems with delivery, refunds, and returns. Many customers say their enquiries go unanswered and that delays drag on. A smaller share report quick delivery and items that match the descriptions.
Examples from available reviews (Jun 2017 – Mar 2026).
Returned items had labels removed and refund was refused, losing £198.45.
“they would not refund on the items as the labels had been removed even though never worn.”
No updates for over eight months and wrong parcel received.
“It has been over 8 months since I have heard anything about my package.”
Purchased a Moschino hoodie that appears counterfeit and low quality.
“This company sells fakes!”
Order arrived in four days and matched the description.
“received my order 4 days after ordering and everything is as described”
Service reviews repeatedly mention refused refunds and returns that were not credited. Several customers describe staff as rude or unhelpful, while fewer mention friendly, helpful in-store staff.
Some reviews praise prices and overall value, but these comments are limited. A few reviewers point to good value and personalised gift options.
Feedback on the experience often includes missing packages and orders that never arrived. Other reviewers report delivery within two to four days, showing a clear contrast.
Several reviews mention damaged items and raise authenticity concerns. Some customers say items arrived in good condition and matched the product descriptions.
Customers often mention no dispatch emails, enquiries that get no reply, and late updates about stock. A smaller group report prompt order confirmations.
Ratings are sharply split between very negative one-star accounts and multiple five-star endorsements. Reviews set unresolved fulfilment and service problems against cases where deliveries arrived correctly and on time.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (13) · Reviews (1) · Quotes shortened · As of: March 2026
Staff barked at the reviewer's 13‑year‑old and were unpleasant.
“the most miserable member of staff barked at my 13 yr old”
Returned a coat but still no refund despite promise.
“Promised that it would be refunded yet still no refund.”
Did not receive the package and lost €70.
“Never recieved package after the send e mail that is was delivered!”
Returns process is a complete joke and service is shambolic.
“returns process is a complete joke.”
Items were out of stock but only refunded after contact.
“why didn't they tell me they weren't in stock until I contacted them.”
Ordered books that never arrived.
“Ordered books and they never arrived.”
Item was destroyed in transit and Choice refuses to refund.
“d-choice is refusing to refund my money.”
No updates for over eight months and wrong parcel received.
“It has been over 8 months since I have heard anything about my package.”
Paid for next‑day delivery but order not received and no replies.
“Ordered over a week ago for next day delivery. Still no order and no reply to email.”
Paid for next‑day delivery but still waiting after five days.
“I didnt recieve my order after 5 days,though i paid for next day delievery.”
Purchased a Moschino hoodie that appears counterfeit and low quality.
“This company sells fakes!”
Order arrived in four days and matched the description.
“received my order 4 days after ordering and everything is as described”
No confirmation or shipping emails received four days after ordering.
“No confirmation emails . No shipping notification No customer service”
Website disappeared and now redirects to another retailer after ordering.
“it has completely disappeared and redirects you to the flannels website”
Returned gilets were signed for but no refund or responses received.
“Returned 2 relatively expensive gilets recieved as signed for by them.”
Positive experience: confirmation received and dress arrived in perfect condition.
“the dress was delivered a matter of days after - all in perfect condition.”
Earrings arrived over a week later but eventually arrived.
“eventually arrived over a week later.”
Bag arrived damaged and low quality; replacement refused by service.
“very poor quality and part of the Logo was damaged.”
Paid for delivery but no dispatch email and customer service unreachable.
“Bear in mind I payed £6.99 for delivery I called the costumer service team but no answer”
Received conflicting stock messages then cancellation and refund promised.
“they were quick taking my money not long after ordering though.”
Asks whether it is possible to obtain a refund.
“Is possible to get your money back”
Returned items had labels removed and refund was refused, losing £198.45.
“they would not refund on the items as the labels had been removed even though never worn.”
Bag was lovely, well packed and arrived on time; recommended.
“bag is lovely ,it was well packed and arrived on time”
Order shown as shipped then listed out of stock; wants refund.
“so which is it out of stock or shipped ?”
Advised item out of stock after delivery date despite payment.
“After delivery date had passed was advised that the item was out of stock and received a refund”
I wish I could attach a photo of my brother looking stylish on his designer sneakers and blue slim denim jeans from Choice Store. He is so admirable and looks like a model. The sneakers fit well and he likes them a lot. For the jeans, it was a bit long but he just decided to wear it that way. After all, it is not bad. We are grateful to the service and assistance accorded to us in choosing the best gift items for our little brother. Also for the quick delivery, pocket friendly prices delivering exactly what we ordered. The birthday party wouldn't have ended well without these unique items.
Told a 28‑day refund policy but receipt stated exchange only.
“On reading the receipt it says specifically exchange only.”
Shoes arrived in two days and reviewer would buy again.
“Good came in 2 day orders a pair of black mallet shoes”
Return deadline enforced despite COVID isolation; no exception granted.
“they point blank refused.”
One of two ordered items was out of stock after delivery arrived.
“one of the items was out of stock”
Staff were very rude and showed poor customer attitude.
“Very rude and ignorant staff, can't quite understand the attitude shown”
Good products at great prices with personalised gift options available.
“Good products for a great price”
Staff were friendly and helpful, with great prices and products.
“Really friendly staff very helpful Great prices Brilliant products”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Choice Store is an online retailer focused on clothing, footwear, and accessories. Its site shows product pages with photos, descriptions, and size details. Customers order through an online checkout that takes card payments. Product pages list delivery options and estimated times. The company also shares customer support details for order enquiries.