Customers often like the finish, and several mention fast dispatch. Many reviews describe trouble with returns, refunds, and delivery handling. Knitwear is frequently said to pill, and some buyers find the cashmere itchy after limited wear. Complaints also repeat unexpected postage costs and a £5 return fee.
Examples from available reviews (Nov 2021 – Mar 2026).
Product quality excellent with great customer support.
“The quality of the product, plus great customer support.”
Good items, fair prices and fast two-day delivery.
“delivered in 2 days!”
Knitwear pilled badly after first wear and became unwearable.
“they pilled and bobbled so badly, they are completely unwearable.”
Item delayed and company failed to refund after cancellation.
“I haven’t received a refund.”
Most service complaints focus on returns and refunds that don’t go through as expected. Reviews mention order numbers not being accepted, a three-day return window, slow refunds, and parcels marked delivered that never arrived. A smaller set of reviews describes smooth help during purchase or in-store.
Several customers call out return postage and a £5 return charge as surprise costs when trying items at home. Some report discount codes not working and refund-related billing mistakes. Others still feel the higher prices make sense for cashmere pieces they like.
Multiple reviews point to website and portal problems, including order numbers not being recognised and returns being blocked. A few mention sizing advice that didn’t match reality, with items arriving much larger than expected. Positive accounts note tidy packaging and delivery that arrived sooner than expected.
Reviews praise the finish and look of items, but many also report pilling, bobbling, and itchy cashmere. Several say pieces deteriorated after one or a few wears, and at least one person reports a garment arriving with a darker area. Others describe excellent quality and gifts that matched expectations.
Customers describe unhelpful replies about missing parcels, refunds, and rights under consumer law. Some mention follow-ups about billing and messages that left charges unclear. A smaller number report helpful communication and support that arrived on time.
Feedback splits between strong satisfaction with some items and repeated operational problems. Positive experiences often come down to product quality and quick dispatch. Negative accounts focus on returns, refund handling, and communication after purchase.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (32) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Generally great products but inconsistent sizing and costly delivery/returns.
“one pair is over an inch shorter in the leg than the other.”
Good items, fair prices and fast two-day delivery.
“delivered in 2 days!”
Jumper was attractive but itchy, and return incurred a £5 deduction.
“The jumper is pretty but itchy.”
Return portal and customer service failures prevented a straightforward return.
“it did not recognise the Order Number.”
Attempted return but website refused and company limited returns to three days.
“I was told I could only return within 3 days.”
Parcel marked delivered but not received; customer service offered no resolution.
“the picture of proof of deliver was of the parcel on the side of the driveway to my house”
Item delayed and company failed to refund after cancellation.
“I haven’t received a refund.”
Never received the item and company blamed the courier instead.
“Never received the item and Chinti and Parker failed to recognise the Consumer Rights Act”
Refund processed but billing errors and poor customer communication persisted.
“you will be hit with awful charges for both delivery and return (!)”
Cashmere pieces beautiful but refund process has been far too slow.
“I still haven’t had any update on my refund.”
Dress sizing guidance was incorrect and the item arrived much too large.
“it was absolutely enormous and swamped me- more like a size 18/20.”
Paid £9.75 in postage and return fees just to try on a jumper.
“£4.75 postage and £5 to return item”
Knitwear pilled badly after first wear and became unwearable.
“they pilled and bobbled so badly, they are completely unwearable.”
Ordered stained cardigan; return received but no refund or confirmation.
“no confirmation, no refund, nothing.”
15% signup discount was not applied at checkout despite assurances.
“15% discount was not added!”
Cashmere felt cheap and itchy; item was returned and charged.
“Horrible quality 'cashmere' - feels so cheap, rough and itchy”
Embellished woollen track pants bobbled and stretched after first wear.
“bobbled badly on first wearing”
Excellent service and jumpers were lovely quality.
“Excellent service, jumpers are a lovely quality thankyou”
Good communication and packaging but disappointed dress was made in China.
“Disappointed the dress is made in China.”
Arrived sooner than expected and product was great.
“Arrived sooner than expected.”
Product quality excellent with great customer support.
“The quality of the product, plus great customer support.”
Hidden £5 return fee felt like an unfair hidden charge.
“Please note there is a £5 fee to return items.”
Christmas jumper arrived quickly and was great quality.
“It is of great quality and I can’t wait to wear it next Christmas.”
Product quality was excellent and as expected.
“Excellent quality and as expected”
Fabulous jumper was a perfect gift and arrived quickly.
“Fabulous jumper, a perfect gift. Received quickly too.”
One garment had a darker area resembling a stain, prompting return.
“One garment had a darker area across the knitt, and it looks l7ke a stain”
Slow delivery and delayed refund despite returned item confirmation.
“a week later I am still awaiting the refund”
Order not dispatched after seven days and customer service unhelpful.
“still not even dispatched!”
Jumper bobbled and degraded quickly; customer service was dismissive.
“it started to bobble on the first wear.”
Loves cashmere turtlenecks but wishes for free shipping.
“Love your cashmere turtlenecks.”
Returning an item cost nearly as much as the purchase.
“It cost me £12.95 to buy an item and return.”
Expensive wool outfit pilled after one wear and had poor service.
“stretched out pilled mess after one wear!”
I recently purchased a Green cashmere star sweater at Chinti and Parker. Overall, I was very displeased with the service I received. The store was much smaller than I had imagined it would be, and the staff could not do much to help me find what I needed. This is not to say that there were not any nice associates here, but they were very busy and could not give us enough time or attention. This is unfortunate because I expected an overall positive shopping experience at the store. At one point, one attendant was glued to her phone yet I wanted her help. The company care is disgusting. I can't recommend.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chinti & Parker is a British fashion brand focused on knitwear and cashmere. It sells jumpers, cardigans, knit accessories, and seasonal clothing for men and women. Shoppers can buy online or in physical stores. The brand shares product details and care guidance for knitwear and cashmere. Chinti & Parker ships internationally and runs returns through its website.