Reviews Analysed
21
We Collect & Analyse Reviews
Chinti & Parker
Experiences & Reviews
Chinti & Parker is a London-based contemporary clothing brand known for knitwear and cashmere pieces, sold through its own website and third‑party retailers. Customers researching the label often look for information on product durability (pilling, fabric), shipping and returns policies, and customer service experiences. This summary is intended to help shoppers find review-driven insights about fit, fabric performance and after‑sales processes.
Overview & Key Metrics
Positive Sentiment
52%
Latest Review
18d
Overall Rating
2.9
Our Analysis
🎯
Service quality
Reports of inconsistent in-store and support staff: some shoppers describe busy or inattentive assistants, while a few note helpful service.
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Mixed
3%
💰
Value for money
Multiple reviewers judged items poor value, citing rapid pilling, stretching and unexpected or poorly signposted return fees as key concerns.
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Weak
13%
⚡
User experience
Delivery, processing and returns experiences vary: several customers report slow dispatch and delayed refunds; others received quick deliveries and neat packaging.
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Weak
18%
🔧
Product quality
Quality reports are inconsistent: many reviews describe bobbling, pilling and stretching after few wears, while others praise fabric and finish.
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Mixed
23%
📞
Communication
Customer service experiences are mixed but often negative: several reviewers say replies were slow, dismissive or failed to resolve refunds or replacements.
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Weak
14%
⭐
Overall experience
Overall impressions are split: a notable group reports disappointing quality and service, balanced by multiple positive accounts of good deliveries and product.
Share
Mixed
30%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Poor Quality Even Worse Customer Service
"Bought some “Woodstock” embellished Woollen track pants and not inexpensive at all. Bobbled badly on first wearing therefore immediately looked worn a..."
Alison
Trustpilot
Sep 30, 2025
Featured for: Poor product and unhelpful service
Excellent service
"Excellent service, jumpers a..."
Tamara Mary Rose Knight
Trustpilot
Sep 30, 2025
Featured for: Positive on service and quality
There is a £5 fee to return…
"Please note there is a £5 fee to return items. Not postage, more like an admin fee. My problem with this is more that they don’t make it clear when yo..."
Jennifer Coles
Trustpilot
Sep 30, 2025
Featured for: Hidden return fee complaint
Sustainable packaging.
"🙂Good comms and the clothing was nicely wrapped in tissue paper and despatched in a brown envelope. 🙁Disappoin..."
TJ Brown
Trustpilot
Sep 30, 2025
Featured for: Good comms but sourcing concern
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
G
Grace
trustpilot.com
Sep 30, 2025
Their knitwear is terrible quality
Their knitwear is terrible quality, avoid! I bought a wool & cashmere blend V neck jumper and trouser combo, and from the first wear they pilled and b...
C
Consumer
trustpilot.com
Sep 30, 2025
Very bad shopping experience
Very bad shopping experience. Ordered a white cardigan in May, arrived with black stains on it. It took custumor service several weeks to reply my que...
S
Slipperslipper
trustpilot.com
Sep 30, 2025
On the website it is offering 15%…
On the website it is offering 15% discount if you sign up with them. I bought two sweaters and at the payment option the 15% discount was not added! I...
K
Kimberley
trustpilot.com
Sep 30, 2025
Horrible quality 'cashmere'
Horrible quality 'cashmere' - feels so cheap, rough and itchy and way worse than my H&M cashmere at twice the price! Returned immediately and they cha...
A
Alison
trustpilot.com
Sep 30, 2025
Poor Quality Even Worse Customer Service
Bought some “Woodstock” embellished Woollen track pants and not inexpensive at all. Bobbled badly on first wearing therefore immediately looked worn a...
T
Tamara Mary Rose Knight
trustpilot.com
Sep 30, 2025
Excellent service
Excellent service, jumpers a...
T
TJ Brown
trustpilot.com
Sep 30, 2025
Sustainable packaging.
🙂Good comms and the clothing was nicely wrapped in tissue paper and despatched in a brown envelope. 🙁Disappoin...
C
Cliente
trustpilot.com
Sep 30, 2025
Great purchase
Arrived sooner than expected. Gr...
S
Sandra Green
trustpilot.com
Sep 30, 2025
Outstanding qualty
The quality of the product,...
J
Jennifer Coles
trustpilot.com
Sep 30, 2025
There is a £5 fee to return…
Please note there is a £5 fee to return items. Not postage, more like an admin fee. My problem with this is more that they don’t make it clear when yo...
K
Karen orr
trustpilot.com
Sep 30, 2025
Fa La jumper
I ordered a Christmas jumper in the sale. It arrived quickly. It...
E
ES
trustpilot.com
Sep 30, 2025
Excellent quality and as expected
Excellent qualit...
A
Anniep93
trustpilot.com
Sep 30, 2025
Fabulous jumper
Fabulous jumper, a perfect...
T
TONIA
trustpilot.com
Sep 30, 2025
I am pleaded with the overall quality…
I am pleaded with the overall quality of two of the garments. Beautiful design, classy. One garment had a darker area across the knitt, and it looks l...
P
Pam Hayward
trustpilot.com
Sep 30, 2025
My first and I fear my last puchase.
This was first experience of purchasing from C&P and sadly I think it may be my last. Despite paying a £5 delivery charge (which for most retailers wo...
K
Kateryna Ignatyeva
trustpilot.com
Sep 30, 2025
Ridiculous order processing times
Ridiculous order processing times. Understand it is busy period but it has been 7 days since order...
R
RGD
trustpilot.com
Sep 30, 2025
Disappointed. Overpriced.
Extremely poor product quality and undoubtedly overpriced - even if discounted. The jumper was much thinner than you would expect and it started to bo...
M
Mimi
trustpilot.com
Sep 30, 2025
Love your cashmere turtlenecks
Love your cashmere turtlenecks....
K
Katie
trustpilot.com
Sep 30, 2025
Ridiculous cost to return.
Ridiculous cost to return.. It cost me £12.95 to buy an item and return. Postage £4.95, £3.00 insurance, £5.00 return Fee. I was refunded f...
T
T. Lei
trustpilot.com
Sep 30, 2025
This review is overdue but.....
This review is overdue but....they have the most adorable selections BUT after spending $600 on what I believed to be a luxurious lounge 100% wool swe...
Conclusion
Reviews show a mixed picture for Chinti & Parker. Several customers report product issues—especially pilling, bobbling and stretching after few wears—and cite unclear or costly return processes. Multiple reviews also describe slow order processing or delayed refunds and unresponsive customer service. At the same time, other shoppers report quick deliveries, careful packaging and items they consider good quality. If you are considering a purchase, check fabric composition and country of origin, read the returns policy carefully and keep order and postage records in case of disputes.