Reviews often mention support that does not respond and orders that were paid for but never arrived and were not refunded. Many customers say items turned up damaged, incomplete, or poorly finished. A smaller number highlight well-made furniture and helpful staff in store. Overall, the feedback splits clearly between happy buyers and customers facing delivery or refund problems.
Examples from available reviews (Dec 2021 – Mar 2026).
Glass cabinet arrived damaged and unable to contact company.
“the unit is in poor condition with broken glass in the doors”
Paid for out-of-stock item but refund never received.
“I still haven’t received the refund.”
Beautiful coffee table with excellent delivery service.
“Absolutely beautiful coffee table fab delivery service delighted thankyou”
Suzie in Irthlingborough provided exceptional in-store help and service.
“She went above and beyond her duties”
A small number of reviews compliment specific staff and delivery teams. Some customers mention helpful in-store support and describe the service as polite and efficient. These service positives appear far less often than other themes.
Several reviews say payment was taken for items that were not delivered or were later cancelled without a refund, which undermines value for money. Others describe good value when orders arrive as expected, pointing to durable chairs and attractive tables. A few reviews mention items deteriorating sooner than expected.
Many reviews describe long delays, no dispatch dates, and questions that go unanswered. Some customers report tracking links that do not work and say the process felt stressful or suspicious. A smaller group report smooth purchases and on-time delivery.
Many reviews report items arriving damaged, with missing parts, broken glass, or veneers left unfinished. Other customers praise the quality of specific pieces, including coffee tables, bedside cabinets, and dining chairs. Complaints about damage and finishing often come alongside delivery or assembly problems.
Many reviews point to customer service that does not respond as the main problem. Customers repeatedly say emails and calls were ignored, refunds were delayed or never arrived, and delivery updates did not come through. A few reviews mention quick refunds or immediate replies, but these are uncommon.
Feedback swings between very positive experiences and low-rated complaints focused on delivery and support. Negative reviews centre on fulfilment, refunds, and failed contact with the company. Positive comments focus on the finish of the furniture and on specific staff members.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Loves the furniture but cannot find company online anymore.
“Love your furniture, can't find you on the Internet anymore 😢😢”
After-sales ignored damaged chairs and communication stopped.
“their after sales is awful”
Glass cabinet arrived damaged and unable to contact company.
“the unit is in poor condition with broken glass in the doors”
Paid for out-of-stock item but refund never received.
“I still haven’t received the refund.”
Payment taken but item out of stock and no communication.
“Now trying to get a refund.”
Took money but did not deliver goods.
“takes your money no goods”
Damaged TV unit delivered and company ignores refund requests.
“My requests for collection and refund are being ignored.”
Bookcase shelves lacked oak veneer and manufacturer refused remedy.
“underside of the shelves have not been covered with an oak veneer”
Two items arrived damaged, dirty and poorly assembled.
“both have arrived damaged, dirty and with rough edges”
Payment taken, delivery delayed, company stopped responding and refund sought.
“they have stopped responding to my messages”
Order paid but no delivery and customer service unresponsive.
“Customer service is non existent- not answering emails or telephone.”
Ordered in-stock items but no dispatch or clear updates received.
“no delivery or despatch date offered”
Ignored by company, delivery problems and no responsive contact.
“VERY POOR COMMUNICATION AND HAVE BEEN IGNORED.”
Payment taken for items later found out-of-stock; refund promptly issued.
“has been issued immediately.”
No delivery update and sales team unresponsive about order.
“Very poor customer service.”
Damaged furniture missing parts and customer support unresponsive.
“Furniture delivered damaged and without parts needed for assembly weeks ago.”
Dining chairs are great despite poor communications and delayed delivery.
“The two new dining chairs are great”
Money taken but item sold out and no delivery or contact.
“You’ve taken our money, with no delivery date.”
Waited over two months with misleading delivery dates and unresponsive support.
“Avoid this company at all costs.”
No delivery, invalid tracking link and no responses; suspects scam.
“Scammers. Don’t order - AVOID”
Order nearly three weeks delayed with no communication after payment.
“nearly three weeks have passed, and my order has yet to arrive.”
Bookcase never arrived and promised refund not yet received.
“we still have not received this refund.”
Beautiful coffee table with excellent delivery service.
“Absolutely beautiful coffee table fab delivery service delighted thankyou”
Paid in November and still awaiting refund with no responses.
“still awaiting refund”
Waiting for replies about delivery and regrets paying this company.
“I’m still waiting for replies to my emails regarding the delivery”
Order never arrived and company did not answer enquiries.
“No sign of my order turning up and no reply to my queries.”
Did not receive order and refund chase for weeks unresolved.
“I never received my order and have been chasing for a refund for weeks.”
Short positive comment expressing happiness.
“put a smile ondavid banks my face”
Bedside cabinets are high quality but customer service hard to contact.
“Super quality - really pleased.”
Ordered in December with no delivery information and no replies.
“Starting to wonder if this is a scam website.”
Claims company took payment but failed to deliver and ignored customers.
“Do not touch this company or trust them with your money.”
Large payment taken with long delays and poor service; awaiting refund.
“Shambles of a company. Horrendous customer service.”
Long delays and poor communication despite correct final delivery.
“Worst customer care I’ve ever experienced”
No delivery nearly a month after payment and no customer contact.
“You have my money (approaching 1 month now) and I have no delivery.”
Appalling customer service, uncontactable and caused wall damage.
“Appalling customer service. Impossible to get hold of anyone by phone.”
Coffee table arrived after delay and was good quality.
“the product is very good.”
Paid then cancelled but no refund and company unresponsive.
“we eventually cancelled in October and asked for our money but no response.”
Ordered and paid then learned company ceased trading and has no replies.
“this is FRAUD DO NOT BUY FROM THIS COMPANY”
Suzie in Irthlingborough provided exceptional in-store help and service.
“She went above and beyond her duties”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Chiltern Oak Furniture sells oak and other wood furniture for home interiors. The range includes dining, bedroom, and living-room items such as tables, chairs, cabinets, chests, and bedside units. Product pages list dimensions, materials, and care guidance to help customers choose and look after solid wood pieces. Customers order through the online shop for delivery to UK addresses. The company also runs a physical retail space where shoppers can see finishes and talk with sales staff.