Chiltern Oak Furniture
Experiences & Reviews
Chiltern Oak Furniture is a UK furniture retailer offering oak and painted furniture through an online shop and physical outlets. Typical product categories include chairs, tables, cabinets, bedside tables and TV units. Consumers searching reviews usually focus on delivery, product condition, refunds and customer support responsiveness.
Overview & Key Metrics
Our Analysis
Service quality
Many reviews report late or failed deliveries, missing refunds and paid orders that were not fulfilled or reconciled by the company.
Value for money
Few reviews mention value; one customer reports an unpaid promised discount and others question charges when goods do not arrive.
User experience
Limited mentions of the website/app; one review cites invalid tracking links and a non-functional messaging/phone experience.
Product quality
Multiple reports describe damaged, dirty or poorly assembled items, visible defects such as cracks, scratches and missing veneers.
Communication
Frequent complaints about unresponsive email and telephone support, ignored refund or collection requests and no timely updates.
Overall experience
Most reviewers express dissatisfaction, warning others after experiences of non-delivery, damaged goods and lack of company response.
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Data Collection
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AI Analysis
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Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Customer Communications needs to be improved
"The two new dining chairs are great, and delivered one day later than expected. Unfortunately, the customer support experience was not so great - when..."
Furniture delivered damaged and without…
"Furniture delivered damaged and without parts needed for assembly weeks ago. Tried contacting email support six times with no response. Calle..."
DO NOT order from this company
"DO NOT order from this company. Ordered a coffee table on the 21st of March, payment went through and confirmation email received. When no contact was..."
I am reporting a fraudulent transaction…
"I am reporting a fraudulent transaction involving a company called Chiltern Oak Furniture. On [22/1/25], I purchased two dining chairs from their webs..."
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
Bought 10 chairs from them
Bought 10 chairs from them, they did fix the ones that were damaged - in March I contacted them to ask for help as a few of the chairs are moving and...
This company is a joke we ordered a…
This company is a joke we ordered a glass cabinet and it took us emailing them for the to say that the order had got stuck in the system and we should...
DO NOT order from this company
DO NOT order from this company. Ordered a coffee table on the 21st of March, payment went through and confirmation email received. When no contact was...
Item not delivered
I ordered and paid for item, got confirmation of order. I’m trying to contact them for a delivery date but no response. Will not use a...
RIP off rip off rip off your money no…
RIP off rip off rip off...
Business not responding by email or answering phone
I received an order of tv unit and small side table. The wood on the front and back of the tv unit was damaged and the cupboard...
Ordered the winchester bookcase
Ordered the winchester bookcase, only to find that the underside of the shelves have not been covered with an oak veneer, a...
Believe they are selling items which are rejected by quality control
Ordered 2 separate items from here and unfortunately both have arrived damaged, dirty and with rough edges along with being poorly put together. Does...
I am reporting a fraudulent transaction…
I am reporting a fraudulent transaction involving a company called Chiltern Oak Furniture. On [22/1/25], I purchased two dining chairs from their webs...
Do not risk placing an order from this company
Order placed and paid for nearly 2 weeks ago. It was in stock and should have been delivered this week. Cu...
Poor communication and Customer service
Poor communication. ordered two items on 2 January with items claimed to be in stock. The order confirmed by email but since then no delivery or despa...
DONT BUY ANYTHING FROM THIS COMPANY
VERY POOR COMMUNICATION AND HAVE BEEN IGNORED. EMAILED AND FILLED OUT FORM TO BE CONTACTED BUT NO RESPONSE AND ALSO THE CONTACT NUMBER ON THE WEBSITE...
Very poor communication regarding availability issues
Placed an order on 31st December 24 for two items that were shown in stock (mini sideboard and corner TV unit) on sale prices. Payment taken for full...
Bed side table ....
Placed an order for a bed side table on Christmas day and so far no update on delivery. Emailed sales team and have no...
Furniture delivered damaged and without…
Furniture delivered damaged and without parts needed for assembly weeks ago. Tried contacting email support six times with no response. Calle...
Customer Communications needs to be improved
The two new dining chairs are great, and delivered one day later than expected. Unfortunately, the customer support experience was not so great - when...
Takes money and doesn’t respond or deliver
Very, very disappointing experience. We placed an order on the 4th of December (two weeks ago) for an item that was showing “in stock” until a couple...
Avoid this company at all costs
Avoid this company at all costs. Have been waiting for over two months for a piece of furniture. Cu...
I ordered a side table and I doubt it…
I ordered a side table and I doubt it will turn up reading the other reviews. No delivery so far, no way to trace as link is not v...
Proceed with caution!
I’m not sure what has happened to this company. Based on previous positive experiences from family members who ordered from Chiltern Oak, I decided to...
Conclusion
Reviews show recurring problems with delivery fulfilment, communication and product condition. Many customers report unreturned emails, unanswered calls, delayed or missing refunds and items arriving damaged or incomplete. A minority of reviews praise product appearance or function, but even positive purchases frequently mention poor support. Prospective buyers should factor these consistent reports into purchasing decisions and retain payment records and correspondence when ordering.