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We Collect & Analyse Reviews

Chiltern Oak Furniture
Experiences & Reviews

Chiltern Oak Furniture is a UK furniture retailer offering oak and painted furniture through an online shop and physical outlets. Typical product categories include chairs, tables, cabinets, bedside tables and TV units. Consumers searching reviews usually focus on delivery, product condition, refunds and customer support responsiveness.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 14%
Latest Review 18d
Overall Rating
1.5

Our Analysis

🎯

Service quality

Many reviews report late or failed deliveries, missing refunds and paid orders that were not fulfilled or reconciled by the company.

Share
28%
Weak
💰

Value for money

Few reviews mention value; one customer reports an unpaid promised discount and others question charges when goods do not arrive.

Share
1%
Mixed
⚡

User experience

Limited mentions of the website/app; one review cites invalid tracking links and a non-functional messaging/phone experience.

Share
1%
Mixed
🔧

Product quality

Multiple reports describe damaged, dirty or poorly assembled items, visible defects such as cracks, scratches and missing veneers.

Share
13%
Weak
📞

Communication

Frequent complaints about unresponsive email and telephone support, ignored refund or collection requests and no timely updates.

Share
25%
Weak
⭐

Overall experience

Most reviewers express dissatisfaction, warning others after experiences of non-delivery, damaged goods and lack of company response.

Share
31%
Weak

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

100% Independent

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

M
Mrs Bev Dumbleton
trustpilot.com Sep 30, 2025

Bought 10 chairs from them

Bought 10 chairs from them, they did fix the ones that were damaged - in March I contacted them to ask for help as a few of the chairs are moving and...

C
Cindy Hibberd
trustpilot.com Sep 30, 2025

This company is a joke we ordered a…

This company is a joke we ordered a glass cabinet and it took us emailing them for the to say that the order had got stuck in the system and we should...

S
Sally Davies
trustpilot.com Sep 30, 2025

DO NOT order from this company

DO NOT order from this company. Ordered a coffee table on the 21st of March, payment went through and confirmation email received. When no contact was...

c
carol adams
trustpilot.com Sep 30, 2025

Item not delivered

I ordered and paid for item, got confirmation of order. I’m trying to contact them for a delivery date but no response. Will not use a...

a
alan davies
trustpilot.com Sep 30, 2025

RIP off rip off rip off your money no…

RIP off rip off rip off...

K
Kathryn Speed
trustpilot.com Sep 30, 2025

Business not responding by email or answering phone

I received an order of tv unit and small side table. The wood on the front and back of the tv unit was damaged and the cupboard...

D
David Burgess
trustpilot.com Sep 30, 2025

Ordered the winchester bookcase

Ordered the winchester bookcase, only to find that the underside of the shelves have not been covered with an oak veneer, a...

P
Pritpal
trustpilot.com Sep 30, 2025

Believe they are selling items which are rejected by quality control

Ordered 2 separate items from here and unfortunately both have arrived damaged, dirty and with rough edges along with being poorly put together. Does...

C
Consumer
trustpilot.com Sep 30, 2025

I am reporting a fraudulent transaction…

I am reporting a fraudulent transaction involving a company called Chiltern Oak Furniture. On [22/1/25], I purchased two dining chairs from their webs...

C
CS
trustpilot.com Sep 30, 2025

Do not risk placing an order from this company

Order placed and paid for nearly 2 weeks ago. It was in stock and should have been delivered this week. Cu...

S
Sue Treharne
trustpilot.com Sep 30, 2025

Poor communication and Customer service

Poor communication. ordered two items on 2 January with items claimed to be in stock. The order confirmed by email but since then no delivery or despa...

P
PP
trustpilot.com Sep 30, 2025

DONT BUY ANYTHING FROM THIS COMPANY

VERY POOR COMMUNICATION AND HAVE BEEN IGNORED. EMAILED AND FILLED OUT FORM TO BE CONTACTED BUT NO RESPONSE AND ALSO THE CONTACT NUMBER ON THE WEBSITE...

K
Kate Henderson
trustpilot.com Sep 30, 2025

Very poor communication regarding availability issues

Placed an order on 31st December 24 for two items that were shown in stock (mini sideboard and corner TV unit) on sale prices. Payment taken for full...

A
Ayub
trustpilot.com Sep 30, 2025

Bed side table ....

Placed an order for a bed side table on Christmas day and so far no update on delivery. Emailed sales team and have no...

R
Rob and Philippa
trustpilot.com Sep 30, 2025

Furniture delivered damaged and without…

Furniture delivered damaged and without parts needed for assembly weeks ago. Tried contacting email support six times with no response. Calle...

D
David
trustpilot.com Sep 30, 2025

Customer Communications needs to be improved

The two new dining chairs are great, and delivered one day later than expected. Unfortunately, the customer support experience was not so great - when...

V
Vicky
trustpilot.com Sep 30, 2025

Takes money and doesn’t respond or deliver

Very, very disappointing experience. We placed an order on the 4th of December (two weeks ago) for an item that was showing “in stock” until a couple...

H
Hannah
trustpilot.com Sep 30, 2025

Avoid this company at all costs

Avoid this company at all costs. Have been waiting for over two months for a piece of furniture. Cu...

S
Sue Stubbs
trustpilot.com Sep 30, 2025

I ordered a side table and I doubt it…

I ordered a side table and I doubt it will turn up reading the other reviews. No delivery so far, no way to trace as link is not v...

M
Miss A
trustpilot.com Sep 30, 2025

Proceed with caution!

I’m not sure what has happened to this company. Based on previous positive experiences from family members who ordered from Chiltern Oak, I decided to...

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Conclusion

Reviews show recurring problems with delivery fulfilment, communication and product condition. Many customers report unreturned emails, unanswered calls, delayed or missing refunds and items arriving damaged or incomplete. A minority of reviews praise product appearance or function, but even positive purchases frequently mention poor support. Prospective buyers should factor these consistent reports into purchasing decisions and retain payment records and correspondence when ordering.