Reviews Analysed
21
We Collect & Analyse Reviews
Cherry Lane Garden Centres
Experiences & Reviews
Cherry Lane Garden Centres is a UK garden-centre operator offering plants, garden supplies, seasonal items and on-site facilities such as cafés and family areas. Consumers searching reviews typically look for information on plant quality, catering, customer service and store facilities at their local site. This summary is intended to help shoppers understand common praise and complaints found in recent customer feedback.
Overview & Key Metrics
Positive Sentiment
19%
Latest Review
21d
Overall Rating
1.8
Our Analysis
🎯
Service quality
Some reviewers describe helpful, attentive staff and timely deliveries, but a larger share report rude or inattentive service and unresolved issues.
Share
Weak
14%
💰
Value for money
Several customers flagged high café prices and problems with gift‑voucher or refund calculations; a minority say products represented decent value.
Share
Weak
6%
⚡
User experience
In‑store experiences vary: examples of good assistance exist, but frequent complaints refer to heat, queues, poor toilet cleanliness and café problems.
Share
Weak
25%
🔧
Product quality
Plants and non‑food items are often described positively, while café meals and bakery items attract mixed reports of both good and poor quality.
Share
Mixed
14%
📞
Communication
Multiple reviewers report unclear opening hours, voucher terms and a lack of replies from management; some staff interactions are cited positively.
Share
Weak
15%
⭐
Overall experience
Overall impressions in recent reviews tilt negative, driven by café, facilities and staff problems, though a minority of visits are described positively.
Share
Weak
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Dinning set
"I love how customer oriented this company is. For the last 5 years of my farming, I have always ordered farm chemicals such as weed killers, spraying materials from them. They have never frustrated me. In any case, they have always amazed by how excellent they handle my orders. Deliveries are timely and at no time did I ever have to return any item. Last month, I decided to try something else from their wide range of products. I placed an order of a dining set that was delivered a week ago. It is also a wonderful, unique and high quality product. It is worth the price.
"
Orlado Eliseo
Collected.reviews
Nov 24, 2021
Featured for: praises service and product
Don't use your birthday voucher
"On 11 Sept I purchased a £39.99 garden parasol and a few other items. I had been given a £30 gift voucher. Total bill £45.99. I gad a £30 gift voucher..."
MISSSUETAYLOR
Trustpilot
Sep 30, 2025
Featured for: voucher and refund complaint
Rude ignorant staff on 2 occasions… and by the looks of it management too!
"Rude ignorant staff on 2 occasions latest one today. 2nd time buying from here - definitely the last. Previous time checkout person totally ignored us..."
Paul N
Trustpilot
Sep 30, 2025
Featured for: repeated rude staff reports
GET SOME AIRCON!!!!!
"I've given this review 1 star because most aspects of the GC are excellent - wide range of goods, lovely staff, good café.... however the owners reall..."
Milly Shiregirl
Trustpilot
Sep 30, 2025
Featured for: heat and facilities complaint
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
M
MISSSUETAYLOR
trustpilot.com
Sep 30, 2025
Don't use your birthday voucher
On 11 Sept I purchased a £39.99 garden parasol and a few other items. I had been given a £30 gift voucher. Total bill £45.99. I gad a £30 gift voucher...
H
Hilary Presley
trustpilot.com
Sep 30, 2025
I would like to recommend this baker
I would like to recommend this baker, I was served by kelly, she was really helpful, we live only just roun...
S
Stephen
trustpilot.com
Sep 30, 2025
Cafe restaurant run by incompetence
Cafe restaurant run by incompetence Empty restaurant expect old or disabled people to walk round with a buzzer for half hour. Why not let people sit d...
A
Adrian Bell
trustpilot.com
Sep 30, 2025
Please clean the toilets
A very good place to take children for play in the soft ball play area. Large selection of goods in the store but the café toilets were poor. The food...
J
Jane Austin
trustpilot.com
Sep 30, 2025
Don’t bother with the cafe….
This review is regarding the cafe and not the garden centre and shop which seems to be well stocke...
L
Linda belcher
trustpilot.com
Sep 30, 2025
we stopped on Monday for breakfast and…
we stopped on Monday for breakfast and i must say it was the worst breakfast iv had it was cold plus my wife had a black hair in...
A
A Patrick
trustpilot.com
Sep 30, 2025
Me and my husband went to the garden…
Me and my husband went to the garden centre today at baweswell Norfolk to have dinner we got there at 1pm to be see no roast dinner and sold out of th...
B
Brian Jones
trustpilot.com
Sep 30, 2025
Dogs and restaurants do no mix.
Called in this morning for coffee and tea cakes. They gave an areas at the rear of the cafe for dog owners. However some sit anywhere, feeding the dog...
P
Paul N
trustpilot.com
Sep 30, 2025
Rude ignorant staff on 2 occasions… and by the looks of it management too!
Rude ignorant staff on 2 occasions latest one today. 2nd time buying from here - definitely the last. Previous time checkout person totally ignored us...
M
Milly Shiregirl
trustpilot.com
Sep 30, 2025
GET SOME AIRCON!!!!!
I've given this review 1 star because most aspects of the GC are excellent - wide range of goods, lovely staff, good café.... however the owners reall...
C
Consumer
trustpilot.com
Sep 30, 2025
Appalling Customer Service.
...
D
Debra Albinson
trustpilot.com
Sep 30, 2025
The garden centre needs air conditioning
The garden centre at Tickhill is very large and there's an enormous choice of items to buy. The trouble is we couldn't stay too long as it was extreme...
P
Paul and thanks for your order
trustpilot.com
Sep 30, 2025
Has anyone noted the Arrogance of the…
Has anyone noted the Arrogance of the owners and "Management" of all Cherry Tree Garden Centres ? Total disregard for customers reviews and not a sing...
H
Helen Glass
trustpilot.com
Sep 30, 2025
AWFUL PLACE - GO ELSEWHERE
I feel I have to write a review due to the rude staff, lack of plant knowledge, and just a total disregard for customers waiting at the tills. This is...
R
ROY ELFLETT
trustpilot.com
Sep 30, 2025
the food we had in the restaurant was poor quality…
Whilst the store had much to offer including the garden centre. Many plants etc good quality. however food we had in the rest...
H
Hilary Atkinson
trustpilot.com
Sep 30, 2025
Mostly good
Lovely outside area, trying to hear birdsong with a nice coffee...
T
Tiffany
trustpilot.com
Sep 30, 2025
South view cherry lane
I would like to leave a review about my view to the south view store today, I came in needing 4 bags of soil, which were outside the front of the stor...
H
Hyacinth
trustpilot.com
Sep 30, 2025
Disappointing Visit
Visited cafe with a disabled and registered blind relative at 2.50pm on Saturday for late lunch. Relative unable to read blackboard so got seated and...
M
Mr Holmes
trustpilot.com
Sep 30, 2025
Lied to by customer services
Lied to by customers services. So glad I didn’...
P
Peter birch
trustpilot.com
Sep 30, 2025
high priced food in cafe.
prices in the cafe are very high, had a mince pie and it was all dried out and awful,...
Conclusion
Recent customer feedback shows a mixed picture. Several reviewers praise individual staff for helpfulness and timely deliveries and describe non‑food products and plants positively (for example, assistance loading soil and a well‑made dining set). However, many negative reports focus on café food quality, hygiene (toilet cleanliness), in‑store comfort (heat) and perceived poor communication about opening hours or voucher/refund policies. If you plan a visit, check local opening times and voucher terms, and consider calling the specific site about café services or accessibility before travelling.