Customer feedback for Charli London shows many shoppers praise fabric quality, construction and fast delivery. However, recurring issues appear around customer service responsiveness, refunds and occasional non-delivery. Sizing also emerges as an inconsistent factor—several reviews note items run large or fit differently than expected. Prospective buyers may want to check sizing guidance, retain order and return records, and consider contacting support before high-value purchases.
Examples from available reviews (Dec 2021 – Feb 2026).
Customer service was poor with delayed delivery and no replies.
“The overall customer service is poor.”
Cardigan quality is excellent and the online shopping was smooth.
“the quality is amazing”
Blouse shrank and customer service responded poorly and accusatorily.
“So the bottom line is that I am lying!!!”
Returned items but the refund has not been received.
“Not received refund.”
Delivery and ordering are often praised for speed and ease, yet several customers report missed deliveries, delayed refunds and inconsistent service responses.
Some buyers report good value—discounts and quality items—while a few mention delivery fees or sizing issues that reduce perceived value.
Many reviewers describe a smooth online shopping flow and quick delivery; a smaller number report a disorganised website or unclear return instructions.
Majority praise fabrics, construction and design, but a minority report problems such as seams failing, shrinkage and inconsistent sizing.
Several customers report unanswered emails and poor responses regarding refunds or missing orders, though some mention positive customer service experiences.
Overall feedback leans positive for product quality and delivery speed but is tempered by repeated reports of communication failures and sizing inconsistencies.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Terrible experience
First, the website is too disorganized, it is difficult to identify items online and you have to contact the customer care support for assistance. The salespeople are very unreliable, unprofessional. The overall customer service is poor. For me, I would give a 2 star. In addition the company was unable to deliver my products after the four days they said they would. I had to keep on calling and sending emails with no reply. It was a very frustrating process that made me swear never to buy anything from them. Everyone stay away from this company if you want to be happy about your purchase!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Charli London is a womenswear brand selling clothing online, with multiple customer reviews referencing shirts, knitwear, jackets, dresses and accessories. Reviews indicate purchases are made through the brand’s website and delivered to customers; this summary helps shoppers evaluate product quality, delivery and service based on peer feedback.