Many customers praise the make, fabric, and quick dispatch. Several reviewers say the quality feels good for the price. A group of complaints describes orders not arriving and refunds not being paid back. Some buyers also return items because sizing varies and fit is inconsistent.
Examples from available reviews (Dec 2021 – Mar 2026).
Items are well made, distinct and delivered very quickly.
“everything is well made”
Loves outfit quality and praises helpful staff and fast delivery.
“Daniella very helpful and always fast delivery.”
Paid $200 months ago but never received order or refund.
“I have contacted customer care several times to just get the run around”
Sweater size ran very large and returns information was missing.
“The size is enormous more like a 16/18”
Multiple reviewers highlight quick dispatch and neat packaging. Others describe orders that never arrived, with late or missing deliveries left unresolved.
Shoppers often call the items good value for the fabric and finish. A small number say delivery charges or discounts shift how the value feels.
Many customers describe an easy online checkout and parcels arriving quickly. Repeated comments mention sizing that varies and return instructions that are unclear, leading to extra exchanges or returns.
Reviews often point to solid construction, attractive finishing, and pieces that hold up well in the wash. A minority report seam issues or shrinkage on certain items.
Several reviews mention emails going unanswered and refund confirmations not arriving after returns. A few customers report replies from support that felt confrontational or unhelpful.
Feedback splits between high praise for product quality and repeated service problems with orders and refunds. That divide leads to very different experiences for buyers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Terrible experience
First, the website is too disorganized, it is difficult to identify items online and you have to contact the customer care support for assistance. The salespeople are very unreliable, unprofessional. The overall customer service is poor. For me, I would give a 2 star. In addition the company was unable to deliver my products after the four days they said they would. I had to keep on calling and sending emails with no reply. It was a very frustrating process that made me swear never to buy anything from them. Everyone stay away from this company if you want to be happy about your purchase!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Charli London is a British womenswear label that designs and sells contemporary clothing. It sells dresses, knitwear, shirts, blouses, and outerwear through its online shop and physical stores. Product pages usually show fabric composition, care instructions, and sizing guidance to help customers choose. The company also offers support for order questions, exchanges, and returns.