Reviews of CharGrilled show a clear split in customer experience. Many reviewers praise fabric, designs and rapid dispatch in specific cases (for example, some replacements arrived within 24 hours). However, a significant number report delivery failures, orders showing as still in China, broken tracking links and difficulties obtaining refunds. If you consider ordering, check the seller’s shipping origin, retain postage proof for returns and prefer tracked postage or payment methods with buyer protection. Reading recent reviews for your region and contacting customer service before purchase may help reduce risk.
Examples from available reviews (Mar 2025 – Feb 2026).
Wide range of quality T-shirts with fast free delivery and excellent service.
“the best customer services I have ever come across (thank you Jayne)!”
Returned incorrect size; refund dispute and unhelpful customer service.
“Very poor service, customer service has no common sense.”
Order shipped from UK causing unexpected import duty and poor tracking.
“my order was shipped from the UK so I got stung with import duty”
Item hadn't left China despite orders, poor communication caused missed birthday.
“hadn’t even left CHINA!”
Delivery performance varies: many customers report prompt dispatch and fast delivery, while a substantial number report delays, non‑delivery or customs charges.
Perceived value is mixed: some reviewers say shirts are good value, others find prices higher than comparable retailers.
User experience is uneven: website navigation is praised by some, but several reviewers report broken tracking links, unmonitored returns and non‑working live chat.
Product quality often receives praise for fabric and design, yet multiple reviews note issues such as poor print, incorrect or itchy items and sizing problems.
Communication is inconsistent: some customers report fast, helpful responses and replacements, while many report unanswered emails, phone issues and refund disputes.
Overall experiences are split: a number of customers report reliable orders and good service, but a sizeable portion report serious fulfilment and refunds problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Reviews (1) · Quotes shortened · As of: February 2026
Order arrived quickly in perfect condition and well-sized.
“the order arrived within a few days and is in perfect condition/perfectly sized!”
Returned incorrect size; refund dispute and unhelpful customer service.
“Very poor service, customer service has no common sense.”
Order shipped from UK causing unexpected import duty and poor tracking.
“my order was shipped from the UK so I got stung with import duty”
Delayed dispatch and no replies initially; item later received and quality good.
“I have emailed 2 times and zero reply from you.”
Sent wrong sizes; returns disputed and itchy item, reviewer advises avoid company.
“rubbish i tried one on very itchy dont use them...”
Wide range of quality T-shirts with fast free delivery and excellent service.
“the best customer services I have ever come across (thank you Jayne)!”
Company corrected a mistake promptly and delivered replacement within 24 hours.
“problem was immediately attended to and my son received the correct Tee shirt within 24 hours.”
Reviewer experienced excellent service and great product.
“Excellent service.”
T-shirts thinner than expected with average print quality and higher prices.
“the print quality is average at best”
High quality shirts and very fast service, even before Christmas.
“every one was top quality - fabric, sizing, styling and printing were all great.”
Reviewer cites repeated issues with non-delivery and lack of refunds.
“the repeated issue of "NON DELIVERY" and "NO REFUND”
Missing letter on shirt; company apologised and dispatched a replacement quickly.
“Had a reply very quickly with apologies, and offering to replace it.”
Over month wait with wrong tracking info; no actual delivery and PayPal refund sought.
“the reply is only a tracking link which shows the wrong parcel and it is still in China.”
Straightforward free exchange with prompt replacement, very satisfied customer.
“the exchange process was very straightforward and best of all free!”
Order remained in China with no response on contact number.
“Still in China No answer-on phone number”
Item hadn't left China despite orders, poor communication caused missed birthday.
“hadn’t even left CHINA!”
Same-day dispatch and next-day delivery with decent quality.
“It was dispatched same day and arrived today.”
Payment taken but order not processed; late admission and no apology.
“they just hadn’t processed the order so I was £15 down with no gift to give.”
Good shirts but slow order processing and limited tracking.
“there was a 5+ day order processing time.”
Great quality items delivered promptly; reviewer will continue using.
“great quality, exactly as described, prompt delivery”
Reviewer loved the designs and the t-shirts.
“Loved the designs and t shirts”
Reviewer enjoyed great hospitality and a nice reception.
“It was great hospitality was good nice reception”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CharGrilled is an online retailer focused on novelty and graphic T‑shirts and related apparel. Consumers searching reviews typically look for information on delivery, sizing, print and fabric quality, returns and customer service experience.