Character Online
Reviews & Experiences
We've collected and analysed customer feedback for Character Online to provide you with unbiased insights.
Overview & Key Metrics
Featured Reviews
Examples from available reviews (Jul 2017 – Feb 2026).
What reviewers often mention
All Reviews
For each review, the core experience based on original source reviews.
All Reviews
Sources: Trustpilot (20) · Reviews (14) · Quotes shortened · As of: February 2026
They required return postage proof and refunded at customer's expense.
“You refund at your own expense”
Products were cheaply made and printing bled into each other.
“The print lines bled into eachother.”
Quality was very poor, especially printed pyjamas and girls knickers.
“Especially printed pajamas and girls knickers.”
Ordered eight items but received only two and received no response.
“only two items in the bag”
Order arrived within two days and was nicely packaged.
“arrived with 2 days.”
Customer service failed to respond and accused the reviewer of lying.
“Worst customer service EVER!!”
Pyjama quality was great and service was fast with good communication.
“The quality of the pyjama is grea.”
Great service and quality pyjamas with fast communication.
“Great service, great quality of pyjamas and fast comunication.”
Items arrived quickly and customer service offered a refund and waived returns.
“they offered me a refund”
Size 2-3 years were much smaller, resembling 12-18 months.
“size 2-3 years are like a 12-18 month old”
Kids' clothes are lovely quality, wash well and are colourful.
“lovely quality”
Items matched descriptions, looked well made and were good value.
“at a fraction of the price.”
They refunded without explaining they could not ship to my country.
“I had to contact them in order to discover that actually they don't ship to my country”
They refunded without explaining they could not ship to my country.
“I had to contact them in order to discover that actually they don't ship to my country”
A staff member was really helpful.
“There was a person there that was really helpful”
Reviewer praised both product quality and delivery service.
“Quality of product and delivery service”
Website was very slow, making browsing thousands of products difficult.
“The website is really slow.”
Delivery always took about a week and was often late.
“always takes a week to arrive.”
Pyjamas were good quality and arrived within two days.
“item came within 2 days”
Shoes matched description, child happy and delivery was fast.
“Fast delivery also”
Granddaughter loved the birthday gift purchased.
“She loved it”
Grandchildren chose items themselves and they were good value.
“good price.”
Customer services were helpful and resolved issues with replacement or refund.
“offered replacement or refund.”
They charged then cancelled the order and refunded less without explanation.
“they cancelled my order without even an email to notify me.”
Sizes were changed on order and customer service refused to cover return postage.
“they did not cover return shipping”
First purchase was pleasing and the item will make a perfect gift.
“First time of purchasing from this company so pleased I did.”
Products were very bad quality and had high prices.
“Very bad quality with high prices!”
T-shirt and delivery were good; reviewer will buy again.
“Delivery and quality spot on.”
Puzzle had excellent speedy delivery and was well packaged.
“Excellent speedy delivery and well packaged.”
Children's pyjamas were beautiful quality and reviewer was pleased.
“Beautiful quality for the cost of the garments.”
Prices were very low and reviewer expected son to love purchases.
“Amazing prices so cheap on character clothing my son will love his Pokémon goodies”
Excellent value and clothing maintained quality after several washes.
“Excellent value for money, impressed with the quality of the clothing even after a few washes.”
Wide selection of toys, well priced with quick delivery.
“They were brilliantly priced and quick delivery aswell.”
One out-of-stock item was refunded including postage after an email.
“they emailed and refunded the price and the postage.”
Sources and methodology
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
About Character Online
We've collected and analysed customer feedback for Character Online to provide you with unbiased insights.