Many reviewers highlight quick dispatch, secure packaging, and good-value character clothing. Several customers say the pyjamas and toys are high quality and hold up well after washing and wear. Other reviews mention missing items, return costs passed to customers, and obvious printing or sizing flaws. Ratings tend to bunch at the extremes, with very positive or very negative experiences.
Examples from available reviews (Jul 2017 – Mar 2026).
They required return postage proof and refunded at customer's expense.
“You refund at your own expense”
Products were cheaply made and printing bled into each other.
“The print lines bled into eachother.”
Great service and quality pyjamas with fast communication.
“Great service, great quality of pyjamas and fast comunication.”
They charged then cancelled the order and refunded less without explanation.
“they cancelled my order without even an email to notify me.”
Many reviews mention fast fulfilment and polite staff, including several reports of delivery within two days. A recurring complaint says return postage was refused and issues were left unresolved. Fewer reviews describe late deliveries or missing items in orders.
Many customers describe low prices and strong value for children’s clothing and toys, and several say items stayed in good condition after washing. Shoppers often mention bargains and a wide choice. A small number say the quality was poor despite the higher price.
A minority report website issues that made browsing and choosing items difficult. Several customers point to inconsistent sizing, with some items coming up much smaller than expected. Most usability comments describe an otherwise simple buying process.
A large share of reviews praise the fabric, prints, and durability of pyjamas and children’s clothing. Others report flimsy build, ink bleeding on prints, and items that did not match expectations. These contrasting views appear across several product types.
Some customers mention clear updates, quick refunds, and proactive emails about stock problems. Others describe no replies, cancellations without explanation, or refunds issued with no reason given. Repeated complaints also mention accusatory or unhelpful responses.
Feedback falls into clear wins and strong complaints, especially after purchase. Positive comments focus on speed, packaging, and perceived value. Repeat criticisms centre on returns, order fulfilment, and uneven communication.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (14) · Quotes shortened · As of: March 2026
They required return postage proof and refunded at customer's expense.
“You refund at your own expense”
Products were cheaply made and printing bled into each other.
“The print lines bled into eachother.”
Quality was very poor, especially printed pyjamas and girls knickers.
“Especially printed pajamas and girls knickers.”
Ordered eight items but received only two and received no response.
“only two items in the bag”
Order arrived within two days and was nicely packaged.
“arrived with 2 days.”
Customer service failed to respond and accused the reviewer of lying.
“Worst customer service EVER!!”
Pyjama quality was great and service was fast with good communication.
“The quality of the pyjama is grea.”
Great service and quality pyjamas with fast communication.
“Great service, great quality of pyjamas and fast comunication.”
Items arrived quickly and customer service offered a refund and waived returns.
“they offered me a refund”
Size 2-3 years were much smaller, resembling 12-18 months.
“size 2-3 years are like a 12-18 month old”
Kids' clothes are lovely quality, wash well and are colourful.
“lovely quality”
Items matched descriptions, looked well made and were good value.
“at a fraction of the price.”
They refunded without explaining they could not ship to my country.
“I had to contact them in order to discover that actually they don't ship to my country”
They refunded without explaining they could not ship to my country.
“I had to contact them in order to discover that actually they don't ship to my country”
A staff member was really helpful.
“There was a person there that was really helpful”
Reviewer praised both product quality and delivery service.
“Quality of product and delivery service”
Website was very slow, making browsing thousands of products difficult.
“The website is really slow.”
Delivery always took about a week and was often late.
“always takes a week to arrive.”
Pyjamas were good quality and arrived within two days.
“item came within 2 days”
Shoes matched description, child happy and delivery was fast.
“Fast delivery also”
Granddaughter loved the birthday gift purchased.
“She loved it”
Grandchildren chose items themselves and they were good value.
“good price.”
Customer services were helpful and resolved issues with replacement or refund.
“offered replacement or refund.”
They charged then cancelled the order and refunded less without explanation.
“they cancelled my order without even an email to notify me.”
Sizes were changed on order and customer service refused to cover return postage.
“they did not cover return shipping”
First purchase was pleasing and the item will make a perfect gift.
“First time of purchasing from this company so pleased I did.”
Products were very bad quality and had high prices.
“Very bad quality with high prices!”
T-shirt and delivery were good; reviewer will buy again.
“Delivery and quality spot on.”
Puzzle had excellent speedy delivery and was well packaged.
“Excellent speedy delivery and well packaged.”
Children's pyjamas were beautiful quality and reviewer was pleased.
“Beautiful quality for the cost of the garments.”
Prices were very low and reviewer expected son to love purchases.
“Amazing prices so cheap on character clothing my son will love his Pokémon goodies”
Excellent value and clothing maintained quality after several washes.
“Excellent value for money, impressed with the quality of the clothing even after a few washes.”
Wide selection of toys, well priced with quick delivery.
“They were brilliantly priced and quick delivery aswell.”
One out-of-stock item was refunded including postage after an email.
“they emailed and refunded the price and the postage.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Character Online is an online retailer that focuses on licensed character clothing and children’s gifts. Its range includes pyjamas, T-shirts, footwear, puzzles, and various toys and accessories. The company posts product photos and descriptions on its website and sells directly to shoppers. Customers can contact support and use a returns process through the online store.