Reviews repeatedly mention orders not arriving and being unable to reach the company. Several customers report receiving the wrong or damaged items and getting their money back through payment disputes. Many also cite dispatch delays and partial deliveries. A few reviews question pricing and say they could not access the website.
Examples from available reviews (Feb 2017 – Mar 2026).
They kept customers' money, sent no goods, and were impossible to contact.
“keeping peoples' money and sending no merchandise”
Company charged substantially higher product and shipping prices than competitor.
“Cardcraft had charged me 37.48 pounds for the product PLUS 64.99 pounds for the shipping.”
Order arrived damaged due to poor packaging and received no response.
“arrived damaged, due to poor packaging.”
Company sent damaged items and closed my account without refund.
“they closing my account without refunding my last order”
Service complaints mainly point to wrong orders and items arriving damaged. Several reviewers say they recovered their money through payment disputes or third‑party refunds. A few also mention accounts being closed or long waits for dispatch.
Price complaints are uncommon but direct when they appear. One review notes much higher product and shipping costs than competitors. Reviewers do not consistently describe good value.
Many customers say they could not get support by phone or email. Several reports also describe the website being unreachable or marked as unsafe. These problems made it harder to track orders and follow up.
Several reviews describe items arriving damaged or poorly packed. Others say they received the wrong items or only part of their order and then needed refunds. None describe reliably high product quality.
Most reviews focus on unanswered emails and calls. Many say payment was taken but no dispatch notice or reply came back. Some only got refunds after escalating the issue or posting publicly.
Every review provided is one‑star and describes a negative outcome. Most describe missing deliveries, unresolved product issues, and no response through contact channels. No contrasting positive experiences appear in this set.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (1) · Quotes shortened · As of: March 2026
Company sent damaged items and closed my account without refund.
“they closing my account without refunding my last order”
Never received order and staff sent unprofessional emails.
“Never received order.”
Company charged substantially higher product and shipping prices than competitor.
“Cardcraft had charged me 37.48 pounds for the product PLUS 64.99 pounds for the shipping.”
They kept customers' money, sent no goods, and were impossible to contact.
“keeping peoples' money and sending no merchandise”
No contact for months and I obtained a provisional refund via card company.
“not one word from them since order confirmation”
Order never arrived and multiple contact methods went unanswered.
“Nothing arrived - no phone contact- no web site”
No response, website inaccessible and considering reporting as fraud.
“my computer directs me away from it as unsafe”
Order confirmed but not dispatched and all contact attempts failed.
“I have not received a shipping notice.”
Order not received and phone calls continually fail to connect.
“the phone rings and rings, then cuts off”
Part of my order was missing and all contact attempts went unanswered.
“there was a shortfall in the order to the value of £39.96.”
Order arrived damaged due to poor packaging and received no response.
“arrived damaged, due to poor packaging.”
Sent wrong items and I had to use PayPal to recover my money.
“I ended up having to go through paypal to get my money back.”
Sent wrong items and I had to use PayPal to recover my money.
“I ended up having to go through paypal to get my money back.”
Sent wrong items and I had to use PayPal to recover my money.
“I ended up having to go through paypal to get my money back.”
An item was missing from my order and emails received no reply.
“My order came, minus one of the items.”
Part of my order was missing and all contact attempts went unanswered.
“there was a shortfall in the order to the value of £39.96.”
Missing an item and many unanswered phone calls and emails.
“it is of vital importance that you answer a phone! or your emails.”
Paid for expedited delivery but order still not received and ignored.
“I have still not received my order, emailed twice now with no response.”
Order cancelled and refund made only after posting on Facebook.
“my order is cancelled and a refund made.”
Order took over two weeks to be despatched despite money taken.
“i finally got my order 15/2/17”
Order not received, money taken, and all contact attempts failed.
“money was taken, can't get through on the phone”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CC Craft is an online retailer focused on craft and card‑making supplies. Its range typically covers paper, adhesives, embellishments, and basic tools for hobbyists and card makers. The business runs an e‑commerce site with product listings, prices, and checkout options. CC Craft takes common card and online payment methods and offers delivery for orders.