Reviews indicate issues around damaged or low-quality items and problems obtaining refunds, with the reviewer reporting account closure and a PayPal chargeback. Prospective buyers should check CC Craft’s published return and refund policy before ordering and keep photographic evidence of any damaged goods. Consider using tracked shipping and a payment method with buyer protection (for example, PayPal) to help with disputes. If problems arise, document all communication and escalate promptly through the marketplace or payment provider.
Examples from available reviews (Feb 2017 – Feb 2026).
Company sent damaged items and closed my account without refund.
“they closing my account without refunding my last order”
Reviewer reports rude behaviour and account closure when requesting a refund; service described as unhelpful and adversarial.
Customer received low-quality or damaged items and reports being refused a refund, leading to a chargeback via PayPal.
Overall experience negative: order not dispatched, damaged goods, account closed and a one-star rating left by the buyer.
Buyer reports receiving low-quality or damaged items in their last order and provided photographic evidence in dispute.
Communication described as poor: refund requests dismissed and the account was closed rather than the issue being resolved.
Single review gives a one-star overall rating, citing damaged goods, refund denial and escalation to a chargeback.
For each review, the core experience based on original source reviews.
Sources: Reviews (20) · Trustpilot (1) · Quotes shortened · As of: February 2026
Company sent damaged items and closed my account without refund.
“they closing my account without refunding my last order”
Never received order and staff sent unprofessional emails.
“Never received order.”
Company charged substantially higher product and shipping prices than competitor.
“Cardcraft had charged me 37.48 pounds for the product PLUS 64.99 pounds for the shipping.”
They kept customers' money, sent no goods, and were impossible to contact.
“keeping peoples' money and sending no merchandise”
No contact for months and I obtained a provisional refund via card company.
“not one word from them since order confirmation”
Order never arrived and multiple contact methods went unanswered.
“Nothing arrived - no phone contact- no web site”
No response, website inaccessible and considering reporting as fraud.
“my computer directs me away from it as unsafe”
Order confirmed but not dispatched and all contact attempts failed.
“I have not received a shipping notice.”
Order not received and phone calls continually fail to connect.
“the phone rings and rings, then cuts off”
Part of my order was missing and all contact attempts went unanswered.
“there was a shortfall in the order to the value of £39.96.”
Order arrived damaged due to poor packaging and received no response.
“arrived damaged, due to poor packaging.”
Sent wrong items and I had to use PayPal to recover my money.
“I ended up having to go through paypal to get my money back.”
Sent wrong items and I had to use PayPal to recover my money.
“I ended up having to go through paypal to get my money back.”
Sent wrong items and I had to use PayPal to recover my money.
“I ended up having to go through paypal to get my money back.”
An item was missing from my order and emails received no reply.
“My order came, minus one of the items.”
Part of my order was missing and all contact attempts went unanswered.
“there was a shortfall in the order to the value of £39.96.”
Missing an item and many unanswered phone calls and emails.
“it is of vital importance that you answer a phone! or your emails.”
Paid for expedited delivery but order still not received and ignored.
“I have still not received my order, emailed twice now with no response.”
Order cancelled and refund made only after posting on Facebook.
“my order is cancelled and a refund made.”
Order took over two weeks to be despatched despite money taken.
“i finally got my order 15/2/17”
Order not received, money taken, and all contact attempts failed.
“money was taken, can't get through on the phone”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
CC Craft is an online retailer of craft and hobby supplies that ships physical goods to consumers and small businesses. Customers typically search for information on product condition, shipping, returns and refund handling when evaluating sellers of craft materials. Reviews of CC Craft are commonly consulted to assess order fulfilment, customer service and dispute resolution practices.