Reviews Analysed
20
We Collect & Analyse Reviews
Case Luggage
Experiences & Reviews
Case Luggage is a UK-based online retailer specialising in luggage and travel accessories. It operates an e-commerce site offering branded and premium suitcases, including ordering, delivery and returns services. Consumers searching for Case Luggage reviews typically look for information on delivery speed, customer service responsiveness, product condition and return handling. This summary draws on customer feedback to help prospective buyers assess service, product reliability and post-purchase support.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
18d
Overall Rating
4.6
Our Analysis
🎯
Service quality
Most reviewers report fast dispatch, easy returns and helpful handling; a few describe processing or fulfilment failures and refund delays.
Share
Strong
26%
💰
Value for money
A small number of reviewers note competitive pricing and 'great deals'; coverage is limited so the positive signal should be treated cautiously.
Share
Mixed
4%
⚡
User experience
Several reviewers praise the website, ease of ordering and online chat support, reporting clear ordering and timely pre‑sale assistance.
Share
Strong
7%
🔧
Product quality
Many customers report products arriving in good condition and matching descriptions; some isolated faults occurred (marks, wheel issues, wrong colour).
Share
Strong
17%
📞
Communication
Frequent mentions of responsive service and named staff handling issues; a small number of reviews describe slow or unclear updates on orders.
Share
Strong
18%
⭐
Overall experience
Overall sentiment is positive with repeated praise for quick delivery and problem resolution; a minority of reviews report failed fulfilment or delayed refunds.
Share
Strong
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Awful service
"Awful service - order sent to FedEx for delivery, not showing on FedEx tracking. Case said FedEx returned order to them. Personally reckon order just..."
JudithH
Trustpilot
Sep 30, 2025
Featured for: Detailed complaint: tracking and refund delay
Problem solved by Simiran at Case Luggage
"I purchased a Tumi Mclaren case at T5 and jumped on a flight. Unfortunately the case was hard to push and wheels went every way but straight... After..."
DA
Trustpilot
Sep 30, 2025
Featured for: Product fault resolved proactively by staff
Quality Luggage with Top Class Customer Care.
"A few weeks ago I contacted Case Luggage concerning monogramming on Tumi Cases. Simiran and her colleagues were very helpful. The prices at Case Lugga..."
Jane
Trustpilot
Sep 30, 2025
Featured for: Mentions unbeatable prices and monogramming
Had an amazing experience with Case
"Had an amazing experience with Case, ordered two suitcases on a friday that needed to be personalised, was flying on a trip on Tuesday, they said they..."
Andrew
Trustpilot
Sep 30, 2025
Featured for: Early delivery and personalised order success
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
C
Carolyn H
trustpilot.com
Sep 30, 2025
Got a refund, no issue
I ordered a bag but it wasn't what I was expecting (m...
G
Grahame Cook
trustpilot.com
Sep 30, 2025
Very disappointing
Ordered a case online and paid £580. Thye sent me an email to say that they could not fulfil the orde...
Z
Zara Brady
trustpilot.com
Sep 30, 2025
My suitcase is just what I needed
My suitcase is just what I needed, perfect and very quick deliver...
A
Andrew
trustpilot.com
Sep 30, 2025
Had an amazing experience with Case
Had an amazing experience with Case, ordered two suitcases on a friday that needed to be personalised, was flying on a trip on Tuesday, they said they...
J
JudithH
trustpilot.com
Sep 30, 2025
Awful service
Awful service - order sent to FedEx for delivery, not showing on FedEx tracking. Case said FedEx returned order to them. Personally reckon order just...
V
Virginia Macebo
trustpilot.com
Sep 30, 2025
I have so much trust for this company
I have so much trust for this company. One of the suitcases I bought from them had a small mark. I called and immediately they sent one to repla...
D
DAVID HINES
trustpilot.com
Sep 30, 2025
Efficient and fast service
Efficient and fast ser...
D
Dom
trustpilot.com
Sep 30, 2025
Great customer service
I received my purchase of a Briggs and Riley case as planned, however in the wrong colour. The reason for the 5 star review was the service approach t...
S
Steven
trustpilot.com
Sep 30, 2025
Would highly recommend
Would highly recommend. Excellent throughout! Simiran, thank you for your professionalism, your diligence...
J
Jane
trustpilot.com
Sep 30, 2025
Quality Luggage with Top Class Customer Care.
A few weeks ago I contacted Case Luggage concerning monogramming on Tumi Cases. Simiran and her colleagues were very helpful. The prices at Case Lugga...
N
Nipun Chopra
trustpilot.com
Sep 30, 2025
Brilliant service and communication…
My 4th time with Case. Once again, brilliant service and communication from Simran. No request was too m...
A
Amber Tyler
trustpilot.com
Sep 30, 2025
My suitcase is just what I needed
My suitcase is just what I needed, perfect and very quick delivery. Great service Great quality and fa...
D
DA
trustpilot.com
Sep 30, 2025
Problem solved by Simiran at Case Luggage
I purchased a Tumi Mclaren case at T5 and jumped on a flight. Unfortunately the case was hard to push and wheels went every way but straight... After...
M
Mrs Peat
trustpilot.com
Sep 30, 2025
Super Joules rucksack
Super Joules rucksack, perfect for trips abro...
T
Tim
trustpilot.com
Sep 30, 2025
Amazing customer service from Simiran
Easily the best service I’ve had in a while - had an emergency the day before travel and needed my luggage with me fast so I could catch a flight. Sim...
L
Lisa Boddington
trustpilot.com
Sep 30, 2025
Speedy delivery
Speedy delivery. Lovely large sui...
R
Rik P
trustpilot.com
Sep 30, 2025
Fast delivery
Fast delivery. E...
M
Mrs Ann Bailey
trustpilot.com
Sep 30, 2025
Excellent service
Firstly the price which was unbeatable, the product was exactly as described and delivered free within 48 hrs of my order. The website i...
F
Friend of Ted
trustpilot.com
Sep 30, 2025
Prompt delivery
Prompt delivery, ease of ordering. Kept up to dat...
R
RJC
trustpilot.com
Sep 30, 2025
Purchased two Carl Friedrik cases
Purchased two Carl Friedrik cases, but needed a question regarding size answering prior to ordering. The staff at Case Luggage couldn’t have been more...
Conclusion
Customer feedback for Case Luggage is largely positive: many reviewers report quick dispatch, helpful staff and satisfactory product condition. Several detailed examples praise a named customer‑service agent who resolved problems and expedited deliveries. However, a small number of reviews describe order fulfilment failures and delays in refunds, which affected those customers’ overall experience. Prospective buyers should review recent delivery and returns policies, check tracking and refund terms before ordering, and contact customer service promptly if an issue arises.