Customer feedback for Case Luggage is largely positive: many reviewers report quick dispatch, helpful staff and satisfactory product condition. Several detailed examples praise a named customer‑service agent who resolved problems and expedited deliveries. However, a small number of reviews describe order fulfilment failures and delays in refunds, which affected those customers’ overall experience. Prospective buyers should review recent delivery and returns policies, check tracking and refund terms before ordering, and contact customer service promptly if an issue arises.
Examples from available reviews (Feb 2026).
Order not processed properly; refund only issued after chasing.
“Refund was sent well after delivery date had passed & only when I chased missing order.”
Faulty case replaced and problem resolved promptly by Simiran.
“Simiran took ownership and sorted the problem.”
Impressed with luggage quality, prices and top-class customer service.
“absolutely have Top Class Customer Care!”
Personalised suitcases arrived early; excellent service and recommendation.
“Fantastic service from Case, highly highly recommended.”
Most reviewers report fast dispatch, easy returns and helpful handling; a few describe processing or fulfilment failures and refund delays.
A small number of reviewers note competitive pricing and 'great deals'; coverage is limited so the positive signal should be treated cautiously.
Several reviewers praise the website, ease of ordering and online chat support, reporting clear ordering and timely pre‑sale assistance.
Many customers report products arriving in good condition and matching descriptions; some isolated faults occurred (marks, wheel issues, wrong colour).
Frequent mentions of responsive service and named staff handling issues; a small number of reviews describe slow or unclear updates on orders.
Overall sentiment is positive with repeated praise for quick delivery and problem resolution; a minority of reviews report failed fulfilment or delayed refunds.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Quotes shortened · As of: February 2026
Returned an unwanted bag for free without any problems.
“so I returned it for free with no problems.”
Order cancelled and refund delayed; company held my money two weeks.
“I would have my money back in 14 days.”
Suitcase met needs and arrived very quickly; will buy again.
“My suitcase is just what I needed, perfect and very quick delivery.”
Personalised suitcases arrived early; excellent service and recommendation.
“Fantastic service from Case, highly highly recommended.”
Order not processed properly; refund only issued after chasing.
“Refund was sent well after delivery date had passed & only when I chased missing order.”
Company promptly sent a replacement before return was received.
“They trusted me and replaced the other one before I sent the other one.”
Efficient, fast service with good deals.
“Efficient and fast service, great deals also”
Wrong colour delivered but customer service resolved it promptly.
“dealt with the whole situation empathetically and with urgency.”
Excellent, swift and professional customer service by Simiran.
“Would highly recommend. Excellent throughout!”
Impressed with luggage quality, prices and top-class customer service.
“absolutely have Top Class Customer Care!”
Repeat customer praising brilliant service and communication.
“brilliant service and communication from Simran.”
Suitcase perfect quality with fast delivery and helpful responses.
“My suitcase is just what I needed, perfect and very quick delivery.”
Faulty case replaced and problem resolved promptly by Simiran.
“Simiran took ownership and sorted the problem.”
Joules rucksack ideal for trips with lovely lining.
“Super Joules rucksack, perfect for trips abroad!”
Emergency order expedited and tracked; cases arrived in time.
“Simiran was awesome on the online chat at putting me at ease,”
Speedy delivery of a large suitcase with eight wheels and lock.
“Lovely large suitcase with the 8 wheels and lock.”
Fast delivery with excellent service.
“Fast delivery. Excellent service”
Unbeatable price, accurate product description and fast free delivery.
“the product was exactly as described and delivered free within 48 hrs of my order.”
Prompt delivery and proactive notification by phone an hour beforehand.
“Kept up to date of delivery with phone call 1 hr before delivery”
Helpful staff resolved queries and discount issue; speedy delivery next day.
“Absolutely superb service and product.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Case Luggage is a UK-based online retailer specialising in luggage and travel accessories. It operates an e-commerce site offering branded and premium suitcases, including ordering, delivery and returns services. Consumers searching for Case Luggage reviews typically look for information on delivery speed, customer service responsiveness, product condition and return handling. This summary draws on customer feedback to help prospective buyers assess service, product reliability and post-purchase support.