Many customers like Carethy for simple online ordering, good prices, and usually fast shipping. A sizable group says orders never arrived, refunds were held back, and delays dragged on. In negative reviews, slow or absent customer support comes up repeatedly.
Examples from available reviews (Jun 2020 – Feb 2026).
Service and products consistently reliable according to customer.
“The service and products are always good and reliable.”
Good price, timely shipment from Spain and excellent tracking.
“Item received in reasonable time since it was shipped from Spain.”
Took payments for out-of-stock products and never issued refunds.
“This company is a scam.”
Order not received and customer support unreachable for over six weeks.
“Still haven't r3ecevied my order over 6 weeks later.”
Positive reviews mention on-time deliveries, correct items, and easy tracking. Negative accounts describe orders that never shipped, the wrong items arriving, and long waits for refunds. A few people also report surprise import taxes on international deliveries.
Shoppers often point to low prices and a broad selection as the main value. A repeated complaint is being charged for items that were out of stock and not getting refunds back as cash. Some customers say refunds were offered as unusable “points” instead of money.
Many customers say the website makes it easy to search, check out quickly, and read clear product pages. Reviewers often mention dependable tracking and hassle-free repeat orders. A smaller number report damaged packaging and loose packing inside the box.
Many reviews say the products matched expectations and delivered the promised benefits. Several reports describe damaged goods, incorrect items, or products arriving in poor condition. Product-damage complaints appear less often than positive comments about quality.
The main negative theme is no response to emails, blocked contact, and refund requests left unresolved. Some customers say support eventually replied and handled refunds or sent replacements for missing deliveries. Most communication problems show up when issues need fixing after purchase.
Reviews split clearly between frequent praise for pricing, an easy-to-use site, and on-time delivery, and many serious complaints about missing orders and payments not returned. The strongest negative cluster centers on refunds that never get resolved and support that does not respond. Positive feedback often comes from repeat customers whose orders arrived without problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (59) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
One item refunded and order arrived after a longer delivery time.
“I would order again from this company but not expect delivery for three weeks.”
Delivery lost but customer service refunded and communicated well.
“customer service was very responsive and helpful throughout the process.”
Over $900 unpaid and formal complaints received no remedy.
“over $900 no refund.”
Product arrived damaged and customer service refused a refund.
“they won’t offer a refund.”
Paid for out of stock products and received no refund.
“This is a scam.”
Deliveries now take about five days to London and prices are cheap.
“They have improved a lot, now deliveries take around 5 days to london”
Order out of stock, promised refunds not transferred and only points offered.
“the money has not been transferred.”
Company insolvent and refunds replaced by purchase points, not cash.
“it offered to reimburse injured customers with points.”
No items sent and refund requests pending over eight months.
“didn’t have any things send out for a month.”
Seller refuses refund and provides no solution according to customer.
“I reply to Carethy, they don't want to give me the money back.”
Order not delivered six months and no refund received.
“They didn’t deliver it to me and I didn’t get my money back!!!”
There was no delivery and no money refunded.
“No delivery and no money back”
They did not send the product or provide a refund.
“Scam did not send product or refund”
Ordered items in January and still not sent nor refunded by June.
“but them not sent for anything and don’t pay back money for me .”
Took payments for out-of-stock products and never issued refunds.
“This company is a scam.”
No refunds issued since November 2023 despite requests.
“they won’t give you any refund”
Order returned and refund requested over five months with no response.
“But it's been over 5 months and still no refund.”
Received a different product and customer service refused to accept mistake.
“The product I ordered and the product sent to me are different.”
Order never delivered and refunds only offered as points, causing escalation.
“I was told they were refunding the total amount as purchase points in the account.”
Order not sent and refund not processed; seller offered unusable 'points'.
“They tried to make out they will refund in 'points' that you can use on their website.”
Order never arrived and refund still not received after cancellation.
“I HAVE STILL NOT RECEIVED MY MONEY!!”
Order not received and emails requesting refund went unanswered.
“I have asked for refund but they are not responding to my email.”
Order not received and customer says their email was banned.
“now they have banned my email address”
Customer labels Carethy a scam and warns others.
“Carethy is a scam! Save your money”
Long delays and promised refund still not received since January.
“They promised a refund on January 3, 2024. I am still waiting.”
Order cancelled but refund not received and communication poor.
“This company didnt received my money back”
No communication, invalid tracking, and missing parcel.
“No communication. No tracking. No parcel .”
Order never received and emails ignored; customer calls it a scam.
“They stopped replying my emails.”
Customer service did not respond to emails.
“Appalling customer service, they don’t respond to emails!”
Order still processing after twelve days with no contact.
“It's most probably a scam.. You'll probably never receive anything...”
Did not receive ordered ear drops and needed bank to secure refund.
“Please do not fall for low-price products cos you will not receive them!”
Order delayed for a month with poor communication and suspected scam.
“The most horrible service and communication, Pretty sure it is a scam”
Customer service was slow to answer and provided no solutions.
“Really bad customer service. Slow answers with no solutions.”
I have been using Carethy for a while now and I am so in love with this facial cleanser and it has made my face feel feeling great and in a good condition and my smile is never better and all the wrinkles on my face are vanish and my hair is growing in a healthier way and my hair looks silky smooth and shiny too. This is the best product. I was suffering from developed acne and pimples of all types and my face became so ugly and red. It happened because of not taking care of my face and neglecting my diet. I recommend it.
Package arrived after a month despite express shipping expectation.
“the package arrived after a month (August 19) 🤯”
Received incorrect items and refund process offered only points.
“HOW ABOUT SENDING WHAT I ACTUALLY PAID FOR ???!!!!”
Shipment delayed, wrong item delivered, and no refund received.
“FRAUD/SCAM COMPANY”
No reply from customer support and requested order cancellation and refund.
“No reply from customer support at all.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Carethy runs an online shop for health, beauty, and personal care products. The site shows product information, prices, and shipping choices for online orders. Customers can open accounts, place orders, and pay online. Carethy offers order tracking and customer support channels for questions and returns.