Many customers highlight fast delivery and quick replacements for damaged items. Several reviews mention customer support going quiet after delivery problems. Product performance is mixed, from strong, long-lasting fragrance to refills with no scent or items arriving damaged. Some buyers point to shipping costs as a downside, while others say the price is good.
Examples from available reviews (May 2022 – Mar 2026).
Fast delivery; broken candle replaced promptly next day.
“had a new one next day”
No customer service response after delivery damage reports.
“zero response from customer service”
Two of three candles arrived smashed; email contact did not work.
“2 of the 3 candles I bought as a Christmas present were smashed to pieces”
Purchase delivered quality scented candles with timely updates and intact packaging.
“The candles themselves smelled absolutely amazing and lasted longer than expected.”
Several reviews describe fast delivery and next-day replacements after getting in touch. Some customers say wrong or damaged items were fixed quickly. A smaller number report that their fault reports never led to a solution.
High postage costs come up repeatedly. Other comments praise the item price and overall value. Both views appear, with neither clearly outweighing the other.
Many reviewers mention tidy packaging and quick dispatch. Fewer reports criticise courier service or awkward deliveries. Several buyers say they plan to buy again.
Some reviews mention damage on arrival, including smashed candles and rusted wick plates. Others report plug-in refills that give off no scent. Some customers describe strong fragrance and long burn times.
Most negative comments focus on emails going unanswered and slow replies. Other reviews describe straightforward refunds or replacements once contact was made. A few mention unwanted notifications and disputed sale claims.
Reviews split sharply between very positive and strongly negative experiences. Positive feedback points to quick service and solid packaging. Negative feedback centres on damaged items and no response from support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Fast delivery; broken candle replaced promptly next day.
“had a new one next day”
Company was slow to respond but refunded damaged item.
“The company was slow to respond to my complaint”
No customer service response after delivery damage reports.
“zero response from customer service”
Postage is expensive, negating any discounts.
“their postage is so expensive”
Votives appeared to be old stock with rust on wick plate.
“there is rust on the wick metal plate”
Plug-in refills produced no scent and disappointed.
“There is no smell from them at all”
No response to emails and frequent out-of-stock items.
“no reply to 3 emails sent”
Incorrect scent replaced quickly after contacting customer service.
“almost immediately sent me the right item”
Order well packed and delivered; reviewer will use again.
“Packed very well and delivery perfect”
Damaged packaging was resolved promptly with a replacement option.
“I emailed customer service and got a swift response”
Two of four candles arrived damaged and no replies via email or Instagram.
“2 out of 4 candles damaged”
Candles good but courier delivery was poor and inconvenient.
“appalling delivery”
Damaged box replaced after a polite apologetic customer service email.
“a very caring response apologising for the inconvenience”
Two of three candles arrived smashed; email contact did not work.
“2 of the 3 candles I bought as a Christmas present were smashed to pieces”
Well organised with quick delivery and efficient replacements.
“quick delivery and quick with replacing any broken candles”
Received unwanted notifications after entering details; sale claims disputed.
“DO NOT EVER use this company”
Product was great and offered at a good price.
“Great product at a great price”
Reviewer reports amazing service and value.
“Amazing service and value.”
Entire experience was excellent from start to finish.
“Excellent from start to finish”
Well packaged with speedy delivery; reviewer will use again.
“packaged well and speedy delivery”
Recently, I purchased a few scented candles from Candles Direct and I must say it was a great experience. The website was user-friendly and had a wide range of fragrances to choose from. What caught my attention the most were their Yankee Candles which are quite popular among candle lovers.
Not only that, but also they had an on-going sale with up to 50% off on selected items which made it even more tempting for me to make a purchase.
After making my order, I received timely updates about the status of my delivery through email. When the package arrived, everything looked just as described on the website with no damages.
The candles themselves smelled absolutely amazing and lasted longer than expected. They truly helped create a warm and cozy ambiance in my space.
Overall, shopping at Candles Direct has been an incredibly satisfying experience for me – easy navigation of their online store, excellent customer service & quality products all combined perfectly for creating loyal customers like myself!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Candles Direct is an online store selling scented candles and home fragrance. The range includes jar candles, tealights, votives, wax melts, and electric plug-in refills. Product pages usually list fragrance notes and candle safety tips. Orders are placed online and shipped to UK addresses, with delivery options shown at checkout. Shoppers can choose single items, multipacks, and seasonal gift sets.