Reviewers often describe Camera Jungle as quick and easy for trade-ins and sales, with helpful staff and fast payouts. Many mention competitive part-exchange offers and prompt delivery of items that match their descriptions. A recurring set of complaints involves missing order confirmations, tracking problems, and slow or no replies after purchase. A smaller group disputes grading and condition assessments on returned or sold gear.
Examples from available reviews (May 2017 – Mar 2026).
Very smooth process and excellent service; would trade again.
“Excellent service, very smooth process. Definitely would trade with again”
Fast online quote and prompt payment with strong part-exchange rates.
“Firstly they give the best part exchange rates for your equipment in the country.”
Never received camera and poor, unresponsive customer communication.
“Bought a camera which, 10 days later has not been delivered.”
Disputed grading on returned lens; customer claims it was unused and wrongly devalued.
“the 'excessive wear and tear' must have happened before I purchased it.”
Most reviews describe an easy selling process, with quick collection, helpful staff, and fast payment. Several reviewers say they have sold multiple times and would use the service again. A smaller number report serious service issues, including accounts they could not close and after-sales cases that stayed unresolved.
Many reviewers point to strong part-exchange rates and offers they say beat competitors. A smaller group says valuations dropped after grading and felt the final payout did not match the quoted amount. Positive value comments often go with quick payment and efficient handling.
Many reviewers praise a simple, efficient online quote-and-sell process, with clear pickup or drop-off choices. Several also describe fast deliveries, good packaging, and an easy checkout when buying. The main negatives focus on missing confirmations, broken tracking links, and items that never arrived.
Many buyers say items arrived well packed, as described, and close to new condition. A smaller but noticeable group reports condition not matching the listing, including dirty sensors, missing parts, or disputed wear assessments on returned lenses. Reviewers who received replacements often say the quality was satisfactory.
Comments on communication split in two: many complaints about missing emails, false tracking numbers, and slow after-sales replies, and many compliments about clear instructions and responsive staff. The negative issues show up repeatedly and cover both dispatch and returns. Positive notes often mention named staff and well-organised collections.
Reviews are clearly split between many five-star reports praising trade-ins and a group of one-star reports describing delivery and after-sales breakdowns. Repeat customers often say service stays consistently good. The mix of feedback points to uneven outcomes between transactions rather than one consistent experience.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (10) · Reviews (1) · Quotes shortened · As of: March 2026
Poor and inconsistent communication around order confirmations and dispatch details.
“I received no confirmation email, no invoice, and no dispatch notice for my order.”
Smooth selling process with easy quotation, free collection and quick payment.
“Equipment received and confirmation quotation sent, accepted and funds received 3 working days later.”
Very smooth process and excellent service; would trade again.
“Excellent service, very smooth process. Definitely would trade with again”
The company was quick, efficient and easy to deal with.
“Quick , Efficient and Easy to deal with.”
Helpful, quick trading process with human contact and efficient service.
“Very helpful and a quick response with trading in my old equipment.”
Online valuation produced an attractive offer; process cost-effective and satisfactory.
“I received a revised offer for my lens, marked down from mint to excellent”
Fast online quote and prompt payment with strong part-exchange rates.
“Firstly they give the best part exchange rates for your equipment in the country.”
Offered better prices than competitors and provided a quick, efficient process.
“They offered me more than competitors and the entire process was quick and easy.”
Lens arrived quickly, well packed and matched the description.
“The lens I ordered was delivered within 2 days well packed and was exactly as described.”
Helpful, efficient staff provided friendly service and fair pricing.
“Helpful, efficient and fair prices..”
Repeatedly smooth trade-ins with good communication and fair valuations.
“Easy process, good communication, choice to drop off at a store or they arrange collection.”
Disputed grading on returned lens; customer claims it was unused and wrongly devalued.
“the 'excessive wear and tear' must have happened before I purchased it.”
Second experience was efficient and friendly, found it brilliant.
“Efficient and friendly this is y second experience and found it brilliant thank you”
Very easy selling process with prompt pickup, accurate pricing and payment.
“Very easy process.”
Repeated use due to great customer service and fast trade-in turnaround.
“Great customer service and have used Camera Jungle many times.”
Reviewer experienced great service as usual from Camera Jungle.
“Great service as usual, many thanks.”
Good customer service but disappointed by grading and lower trade-in value.
“a little disappointed with the value as the lens was like new”
Straightforward selling with good price, courier arrangement and helpful updates.
“they gave me a good price, the whole process was straightforward , even arranging a courier to pick up the equipment”
Clear communication and organised collection made trading effortless.
“Camera Jungle had brilliant communication throughout and provided easy to follow instructions on how to trade the camera back to them.”
Quick, easy sales with excellent service and strong communication.
“Excellent service from Camera Jungle, as always.”
Helpful, efficient and responsive staff member, reviewer strongly recommends.
“I have found Camera Jungle very efficient, helpful and honest, especially Adam.”
Consistently first-class service across collection, communication and payment.
“Their service has always been first class from collection to communication to payment”
Reviewer unable to close account and warns others to avoid them.
“Once you have given these jokers your details it is impossible to close your account.”
Poor after-sales communication causing delayed returns and ignored collection promises.
“Appalling after sales service.”
I recently purchased a used camera and lens from Camera Jungle, and I must say that my experience was amazing. Their website is user-friendly, making it easy to find the equipment that meets your needs. The prices were also very competitive compared to other retailers.
The shipping was very fast too; I received my order the day after it was dispatched! When the package arrived, everything was securely packaged with excellent attention to detail.
Upon opening it up, I could tell that both items had been fully cleaned and tested thoroughly before dispatching them. Even though they were second-hand goods, they looked almost brand new - impressive!
Another great feature is their warranty program – having a 12-month guarantee has given me peace of mind about any potential issues down the line.
Overall, Camera Jungle definitely exceeded all of my expectations in terms of price point; quality products; speed of delivery; thorough cleaning & testing done by professionals for every single unit as well as an extensive warranty on each product sold.
Never received camera and poor, unresponsive customer communication.
“Bought a camera which, 10 days later has not been delivered.”
Received lower payment than quoted, lacked invoice breakdown and poor communication.
“32.50 less than I had been quoted.”
Order tracking failed and follow-up communication was poor.
“tracking doesnt work and had no follow up email in 2 days”
Paid for camera but received a bogus tracking number and no resolution.
“The Camera was not delivered and they say they are "investigating" DHL.”
Friendly staff, good prices and very good after-sales service.
“Friendly staff, good prices.”
Camera listed as mint arrived with dirty sensor and missing eyecup.
“the sensor is dirty and the eyecup (Which you cannot buy) is missing.”
Replacement lens was like new and reviewer was well pleased.
“The replacement lens was even better than the original and just like new”
Competitive pricing and prompt delivery, with quick refunds for damaged items.
“This was promptly collected and an instant refund made.”
Items matched quality stated, well packaged and delivered on time.
“Items quality as stated and at a fair price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Camera Jungle is an online retailer that sells cameras, lenses, and photographic accessories. Its website lists new and pre-owned items with condition grades and product details. It also offers trade-in and part-exchange services, with online quotes for used gear. The company handles shipping, returns, and payments through its site, and provides product photos and condition notes to help buyers judge items.