Reviews Analysed
21
We Collect & Analyse Reviews
Camera Jungle
Experiences & Reviews
Camera Jungle is a UK specialist in second‑hand photographic equipment, operating online to buy, sell and trade camera bodies, lenses and accessories. People searching reviews will commonly look for information on valuations, trade‑in processes, shipping, grading and customer support when comparing sellers of used photographic kit.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
13d
Overall Rating
4.5
Our Analysis
🎯
Service quality
Most reviewers praise quick dispatch, secure packaging and efficient handling; very few raise service‑level complaints.
Share
Strong
22%
💰
Value for money
Many users report competitive quotes and good part‑exchange rates; a minority dispute trade‑in valuations.
Share
Strong
13%
⚡
User experience
Customers describe easy online quotes, fast pickups and straightforward processes; occasional courier issues affect some experiences.
Share
Strong
20%
🔧
Product quality
Several buyers note cleaned, tested and accurately described used stock; a smaller group reports disagreements over grading or dust.
Share
Mixed
8%
📞
Communication
Frequent mentions of prompt, helpful human responses and clear updates; isolated complaints concern account or closure issues.
Share
Strong
12%
⭐
Overall experience
Most reviewers report smooth transactions, quick payments and repeat use; a few negative reviews cite grading or account problems.
Share
Strong
25%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (July 2022 – September 2025).
These guys are great!
"Dealt with camera jungle for multiple trade ins and sales of my old kit. Easy process, good communication, choice to drop off at a store or they arran..."
Pete “Dad_bod_runs” Walker
Trustpilot
Sep 30, 2025
Featured for: multiple trade‑ins; communication, payment
A Great Customer Experience at Camera Jungle
"I recently purchased a used camera and lens from Camera Jungle, and I must say that my experience was amazing. Their website is user-friendly, making it easy to find the equipment that meets your needs. The prices were also very competitive compared to other retailers. The shipping was very fast too; I received my order the day after it was dispatched! When the package arrived, everything was securely packaged with excellent attention to detail. Upon opening it up, I could tell that both items had been fully cleaned and tested thoroughly before dispatching them. Even though they were second-hand goods, they looked almost brand new - impressive! Another great feature is their warranty program – having a 12-month guarantee has given me peace of mind about any potential issues down the line. Overall, Camera Jungle definitely exceeded all of my expectations in terms of price point; quality products; speed of delivery; thorough cleaning & testing done by professionals for every single unit as well as an extensive warranty on each product sold."
Anais Wilkinson
Collected.reviews
Jul 25, 2022
Featured for: used purchase; cleaning, testing, warranty
Used Lens Rip Off
"I bought a Canon lens from you in 2021 for £898. In the last 3 years I have barely used it, perhaps 3 or 4 times, it's only left my home once in this..."
GRAEME STEAD
Trustpilot
Sep 30, 2025
Featured for: dispute over grading and valuation
Impossible to close account
"Once you have given these jokers your details it is impossibl..."
Photo Monkey
Trustpilot
Sep 30, 2025
Featured for: account closure complaint; unresolved issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
K
Kelly Michailidis
trustpilot.com
Sep 30, 2025
Very helpful and a quick response with…
Very helpful and a quick response with trading in my old equipment. So nice to actually...
T
Tom Brady
trustpilot.com
Sep 30, 2025
Excellent service and a good price paid.
Using the online valuation facility I obtained an attractive offer for the lens I wished to sell. I posted the lens using the Royal Mail 48hr tracked...
C
Colin Nicholas
trustpilot.com
Sep 30, 2025
Peace of mind
Firstly they give the best part exchange rates for your equipment in the country. I completed their online quote form which involved just clicking on...
A
Ali
trustpilot.com
Sep 30, 2025
Highly recommended for selling equipment
Sold a camera and aside from some courier mishaps (not the fault of Camera Jungle) the process was ver...
N
Nigel
trustpilot.com
Sep 30, 2025
First class service.
The lens I ordered was delivered within 2 days well pa...
L
Lauren Egan-Fowler
trustpilot.com
Sep 30, 2025
Helpful
Helpful, efficient and fair prices.. they did exactly wha...
P
Pete “Dad_bod_runs” Walker
trustpilot.com
Sep 30, 2025
These guys are great!
Dealt with camera jungle for multiple trade ins and sales of my old kit. Easy process, good communication, choice to drop off at a store or they arran...
G
GRAEME STEAD
trustpilot.com
Sep 30, 2025
Used Lens Rip Off
I bought a Canon lens from you in 2021 for £898. In the last 3 years I have barely used it, perhaps 3 or 4 times, it's only left my home once in this...
J
Joe Davison
trustpilot.com
Sep 30, 2025
Efficient and friendly this is y second…
Efficient and friendly this is y second e...
T
Tony Esposito
trustpilot.com
Sep 30, 2025
Very easy process.
After getting many quotes for my nearly new lens Camera Jungle gave by far the best quote. After reading horror stories about a certain company that t...
L
Lu
trustpilot.com
Sep 30, 2025
Great customer service
Great customer service and have used Camera Jungle many times. They hav...
J
John Heath
trustpilot.com
Sep 30, 2025
Great service as usual
Great service as u...
S
Steve Mc.
trustpilot.com
Sep 30, 2025
overall good experience
used this company before and they have been great with customer service. they use courier services which normally work great. unfortunately DPD let th...
S
Sue Roberts
trustpilot.com
Sep 30, 2025
Great company to deal with
Great company to deal with, when I wanted to sell my camera equipment, they gave me a good price, the whole process was straightforward...
S
Sarah Philbrick
trustpilot.com
Sep 30, 2025
Brilliant service…
Camera Jungle had brilliant communication throughout and provided easy to follow instructions on how to trade the camera back to them....
R
Rick
trustpilot.com
Sep 30, 2025
First class, as always
Excellent service from Camera Jungle, as always. Selling my camera gear and...
M
Ms Russell
trustpilot.com
Sep 30, 2025
I have found Camera Jungle brilliant!…
I have found Camera Jungle very efficient, helpful and honest, especially Adam. He also respo...
A
Alistair
trustpilot.com
Sep 30, 2025
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M
Martin Bird
trustpilot.com
Sep 30, 2025
Excellent Service
Excellent Service. I have used Camera Jungle many times over the last 5 years as I have upgraded my photography kit. Their service has always been fir...
P
Photo Monkey
trustpilot.com
Sep 30, 2025
Impossible to close account
Once you have given these jokers your details it is impossibl...
Conclusion
Reviews show a pattern of fast, efficient trade‑in and sales processes with clear online quotation tools and prompt payment. Many customers highlight good communication, secure packaging and competitive offers when selling equipment. A smaller number of reviewers report disagreements over grading and valuation or problems closing accounts. If you plan to buy or sell, check the item grading and the company’s account procedures in advance and keep records of communications and tracking numbers.