Reviews show a pattern of fast, efficient trade‑in and sales processes with clear online quotation tools and prompt payment. Many customers highlight good communication, secure packaging and competitive offers when selling equipment. A smaller number of reviewers report disagreements over grading and valuation or problems closing accounts. If you plan to buy or sell, check the item grading and the company’s account procedures in advance and keep records of communications and tracking numbers.
Examples from available reviews (May 2017 – Feb 2026).
Repeatedly smooth trade-ins with good communication and fair valuations.
“Easy process, good communication, choice to drop off at a store or they arrange collection.”
Purchased used camera and lens with fast delivery and like-new condition.
“Even though they were second-hand goods, they looked almost brand new - impressive!”
Disputed grading on returned lens; customer claims it was unused and wrongly devalued.
“the 'excessive wear and tear' must have happened before I purchased it.”
Reviewer unable to close account and warns others to avoid them.
“Once you have given these jokers your details it is impossible to close your account.”
Most reviewers praise quick dispatch, secure packaging and efficient handling; very few raise service‑level complaints.
Many users report competitive quotes and good part‑exchange rates; a minority dispute trade‑in valuations.
Customers describe easy online quotes, fast pickups and straightforward processes; occasional courier issues affect some experiences.
Several buyers note cleaned, tested and accurately described used stock; a smaller group reports disagreements over grading or dust.
Frequent mentions of prompt, helpful human responses and clear updates; isolated complaints concern account or closure issues.
Most reviewers report smooth transactions, quick payments and repeat use; a few negative reviews cite grading or account problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (24) · Reviews (10) · Reviews (1) · Quotes shortened · As of: February 2026
Poor and inconsistent communication around order confirmations and dispatch details.
“I received no confirmation email, no invoice, and no dispatch notice for my order.”
Smooth selling process with easy quotation, free collection and quick payment.
“Equipment received and confirmation quotation sent, accepted and funds received 3 working days later.”
Very smooth process and excellent service; would trade again.
“Excellent service, very smooth process. Definitely would trade with again”
The company was quick, efficient and easy to deal with.
“Quick , Efficient and Easy to deal with.”
Helpful, quick trading process with human contact and efficient service.
“Very helpful and a quick response with trading in my old equipment.”
Online valuation produced an attractive offer; process cost-effective and satisfactory.
“I received a revised offer for my lens, marked down from mint to excellent”
Fast online quote and prompt payment with strong part-exchange rates.
“Firstly they give the best part exchange rates for your equipment in the country.”
Offered better prices than competitors and provided a quick, efficient process.
“They offered me more than competitors and the entire process was quick and easy.”
Lens arrived quickly, well packed and matched the description.
“The lens I ordered was delivered within 2 days well packed and was exactly as described.”
Helpful, efficient staff provided friendly service and fair pricing.
“Helpful, efficient and fair prices..”
Repeatedly smooth trade-ins with good communication and fair valuations.
“Easy process, good communication, choice to drop off at a store or they arrange collection.”
Disputed grading on returned lens; customer claims it was unused and wrongly devalued.
“the 'excessive wear and tear' must have happened before I purchased it.”
Second experience was efficient and friendly, found it brilliant.
“Efficient and friendly this is y second experience and found it brilliant thank you”
Very easy selling process with prompt pickup, accurate pricing and payment.
“Very easy process.”
Repeated use due to great customer service and fast trade-in turnaround.
“Great customer service and have used Camera Jungle many times.”
Reviewer experienced great service as usual from Camera Jungle.
“Great service as usual, many thanks.”
Good customer service but disappointed by grading and lower trade-in value.
“a little disappointed with the value as the lens was like new”
Straightforward selling with good price, courier arrangement and helpful updates.
“they gave me a good price, the whole process was straightforward , even arranging a courier to pick up the equipment”
Clear communication and organised collection made trading effortless.
“Camera Jungle had brilliant communication throughout and provided easy to follow instructions on how to trade the camera back to them.”
Quick, easy sales with excellent service and strong communication.
“Excellent service from Camera Jungle, as always.”
Helpful, efficient and responsive staff member, reviewer strongly recommends.
“I have found Camera Jungle very efficient, helpful and honest, especially Adam.”
Consistently first-class service across collection, communication and payment.
“Their service has always been first class from collection to communication to payment”
Reviewer unable to close account and warns others to avoid them.
“Once you have given these jokers your details it is impossible to close your account.”
Poor after-sales communication causing delayed returns and ignored collection promises.
“Appalling after sales service.”
I recently purchased a used camera and lens from Camera Jungle, and I must say that my experience was amazing. Their website is user-friendly, making it easy to find the equipment that meets your needs. The prices were also very competitive compared to other retailers.
The shipping was very fast too; I received my order the day after it was dispatched! When the package arrived, everything was securely packaged with excellent attention to detail.
Upon opening it up, I could tell that both items had been fully cleaned and tested thoroughly before dispatching them. Even though they were second-hand goods, they looked almost brand new - impressive!
Another great feature is their warranty program – having a 12-month guarantee has given me peace of mind about any potential issues down the line.
Overall, Camera Jungle definitely exceeded all of my expectations in terms of price point; quality products; speed of delivery; thorough cleaning & testing done by professionals for every single unit as well as an extensive warranty on each product sold.
Never received camera and poor, unresponsive customer communication.
“Bought a camera which, 10 days later has not been delivered.”
Received lower payment than quoted, lacked invoice breakdown and poor communication.
“32.50 less than I had been quoted.”
Order tracking failed and follow-up communication was poor.
“tracking doesnt work and had no follow up email in 2 days”
Paid for camera but received a bogus tracking number and no resolution.
“The Camera was not delivered and they say they are "investigating" DHL.”
Friendly staff, good prices and very good after-sales service.
“Friendly staff, good prices.”
Camera listed as mint arrived with dirty sensor and missing eyecup.
“the sensor is dirty and the eyecup (Which you cannot buy) is missing.”
Replacement lens was like new and reviewer was well pleased.
“The replacement lens was even better than the original and just like new”
Competitive pricing and prompt delivery, with quick refunds for damaged items.
“This was promptly collected and an instant refund made.”
Items matched quality stated, well packaged and delivered on time.
“Items quality as stated and at a fair price.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Camera Jungle is a UK specialist in second‑hand photographic equipment, operating online to buy, sell and trade camera bodies, lenses and accessories. People searching reviews will commonly look for information on valuations, trade‑in processes, shipping, grading and customer support when comparing sellers of used photographic kit.