Reviews show a mix of positive appearance and problematic aftercare. One buyer praised the look of the delivered storage sheds, while another experienced a missing component, delayed responses and weather damage during a prolonged resolution. Prospective customers should inspect deliveries immediately, photograph any missing or damaged parts and confirm the seller’s spare-parts and escalation process before assembly. Checking delivery, assembly requirements and written confirmation of warranties or supplier origin can help manage risk when ordering larger, flat-packed garden buildings.
Examples from available reviews (Nov 2021 – Feb 2026).
Missing part left cabin half-built amid poor company communication.
“there was an integral part missing.”
Poor garden-centre service pushed me to order sheds online.
“they were always saying 'mind that pot' or 'don't walk on that tufted grass”
Reviews reference poor service interactions: customers report unsatisfactory support and guidance, and one account describes being left with a partly erected building.
At least one buyer questioned value after paying a large sum and receiving incomplete components, leaving them dissatisfied with the purchase outcome.
User journeys vary: one reviewer praised finding a suitable product online, another experienced frustration with assembly instructions and missing parts.
Product reports are mixed: one reviewer described attractive storage sheds, another reported missing parts and weather-damaged, warped timbers after exposure.
Communication problems are highlighted: delayed or repeated emails, slow escalation to suppliers and limited updates about replacement parts were reported.
Overall impressions split: some buyers express satisfaction with product appearance, while others report significant post-delivery issues and unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Missing part left cabin half-built amid poor company communication.
“there was an integral part missing.”
I was fed up with the boring staff at my local garden centre, they were always saying 'mind that pot' or 'don't walk on that tufted grass' etc. etc. I couldn't order anything else as they made me feel like a little girl each time I went in there. So, after you know what happened (oh yes), I decided to look on the internet for something more exciting. Well, guess what? I found the perfect log cabins company who sent me over some lovely 'Barn' storage sheds. But beware! If you go onto google and type 'shelter sheds'. I don't want anything to do with the company.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Buy Log Cabins Direct is a UK online retailer specialising in garden buildings such as log cabins, summerhouses and outdoor storage. The company lists a range of sizes and styles for domestic garden uses; products commonly arrive as packaged kits that require on-site assembly. Consumers searching reviews typically look for information on delivery, missing parts, assembly and post-sale support when considering such suppliers.