Reviews show consistent praise for the shoes’ comfort, design and wearable styles, with multiple customers reporting repeat purchases. However, a substantial number of recent reviews cite problems with delivery, tracking, returns and refunds, and some describe unresponsive or dismissive customer communication. If you are considering a purchase, allow extra time for international delivery, prefer payment methods that offer buyer protection (for example PayPal or a credit card), and check the brand’s returns and refund process before ordering. Customers concerned about sourcing or sizing should check product details and sizing guidance on the site and consider ordering one size up where reviewers recommend it.
Examples from available reviews (Jul 2017 – Feb 2026).
Customer ordered six pairs online and had a very positive experience.
“All in all - great experience and will definitely be ordering from here again!”
Paid for shoes and shipping but never received them or replies.
“It’s a scam, don’t buy from them.”
Second order sent to wrong address and company unresponsive about delivery.
“Butterfly twists unresponsive”
Returned sister's shoes and received a replacement promptly without fuss.
“sent a replacement pair without fuss.”
Many reviews report slow or unhelpful customer service, including delayed refunds and unresolved returns; some customers report prompt, helpful support.
Views on value differ: some shoppers note competitive pricing and good comfort, while others report lost payments, refunds issues or disappointment over product origin.
Several customers describe late or missing deliveries and unreliable tracking; others report OK delivery times and easy replacements when items arrive.
Most reviewers praise comfort, design and durability of the shoes; a minority report sizing problems, peeling or accessory quality issues.
Frequent reports of unreturned emails, automated replies and unresponsive support; a smaller group describes clear, helpful customer communication.
Overall experiences vary widely: many positive notes on comfort and style, but numerous recent complaints about fulfilment, refunds and support responsiveness.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (12) · Reviews (1) · Quotes shortened · As of: February 2026
Returned shoes lost and customer service failed to resolve the issue.
“Very bad customer service.”
Paid for shoes and shipping but never received them or replies.
“It’s a scam, don’t buy from them.”
Product started peeling and subsequent emails went unanswered or bounced.
“the domain doesn’t exist”
Been waiting over two months for a refund and chased multiple times.
“their customer service is a disgrace.”
Delivery failed and company did not respond to contact attempts.
“Bad services and cheat on customer!”
Shoes not received and only automated replies were sent.
“We aim to get back to you in a few days.”
Second order sent to wrong address and company unresponsive about delivery.
“Butterfly twists unresponsive”
Second pair arrived promptly and the shoes are still going strong.
“just love them.”
Recommend ordering if not in a rush; service and quality were good.
“service was A+”
Ordered in July and still waiting; customer service unresponsive.
“Still waiting on my shoes!!!”
Shoes arrived after several weeks; tracking unreliable and PayPal recommended.
“tracking the parcel does not work.”
I was added to their mailing list without consent and will request data.
“I have somehow been added to their maling list”
Disappointed shoes are made in China; won't buy anymore despite liking style.
“Their shoes aren’t made in the UK”
Customer service dismissed complaint about poorly fitting socks and offered only return.
“I was free to return them”
Received wrong sizing; shoes were too short and cannot now be returned.
“I ordered UK size 8, and was sent a continental size 41.”
Trusted, well-made shoes from a UK brand gave confidence and practicality.
“made in the UK brand”
Very comfortable and versatile shoes, happy to reorder.
“They are incredibly comfortable”
Bought three pairs as gifts, delivered punctually and well received.
“all were delivered on time”
Returned sister's shoes and received a replacement promptly without fuss.
“sent a replacement pair without fuss.”
Products are very comfortable; customers should order one size up.
“Great products, very comfortable.”
I researched Butterfly Twist online store for a month before I placed my order of 6 pair of Casa Olivia Black. After reading all the great reviews and seeing the customer service replies (which were amazing) I decided to take a chance and it was the best decision ever! I was very skeptical about ordering shoes online, but these were way cheaper than if I would have bought them in the states.
This is a great website. The quality of the products are very good and all of them are very fashionable.
All in all - great experience and will definitely be ordering from here again!
Reviewer appreciates shoes being made from vegan material.
“Love the fact they are vegan material :)”
Delivery was very fast and shoes were very comfortable.
“Delivery was super quick and shoes super comfortable!”
Bought as a birthday gift; packaging was nice and recipient happy.
“really nice experience with the packaging and all.”
Positive experience; quality exceeded expectations for the price.
“Brilliant experience.”
Received both pairs after 3–4 weeks; tracking failed and PayPal recommended.
“I finally received my both pair of shoes.”
Ordered in July and still has not received the shoes.
“I still haven’t received any of the shoes.”
First pair very comfortable and versatile; will order again.
“They are incredibly comfortable and the colour is gorgeous.”
Reviewer calls company the worst they have dealt with.
“Worst company i have ever dealt with.”
Repeat customer happy with both service and shoes.
“Happy with service and shoes”
Shoes and packaging were beautiful; service was rapid and efficient.
“Rapid and efficient service.”
Shoes soft and comfortable; sizing tool helped choose correct size.
“Soft and comfortable, I love my new ballerinas :)”
Ordered three pairs online; they arrived quickly and fit perfectly.
“they arrived quickly and fit perfectly.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Butterfly Twists is a consumer footwear brand selling foldable and lightweight women’s flats and casual shoes through an online store and retail stockists. The company markets compact, travel-friendly styles and ships to multiple countries; shoppers commonly buy directly from the brand website or authorised resellers.