Reviews Analysed
21
We Collect & Analyse Reviews
Butterfly Twists
Experiences & Reviews
Butterfly Twists is a consumer footwear brand selling foldable and lightweight women’s flats and casual shoes through an online store and retail stockists. The company markets compact, travel-friendly styles and ships to multiple countries; shoppers commonly buy directly from the brand website or authorised resellers.
Overview & Key Metrics
Positive Sentiment
43%
Latest Review
13d
Overall Rating
2.7
Our Analysis
🎯
Service quality
Many reviews report slow or unhelpful customer service, including delayed refunds and unresolved returns; some customers report prompt, helpful support.
Share
Weak
17%
💰
Value for money
Views on value differ: some shoppers note competitive pricing and good comfort, while others report lost payments, refunds issues or disappointment over product origin.
Share
Weak
4%
⚡
User experience
Several customers describe late or missing deliveries and unreliable tracking; others report OK delivery times and easy replacements when items arrive.
Share
Weak
15%
🔧
Product quality
Most reviewers praise comfort, design and durability of the shoes; a minority report sizing problems, peeling or accessory quality issues.
Share
Strong
18%
📞
Communication
Frequent reports of unreturned emails, automated replies and unresponsive support; a smaller group describes clear, helpful customer communication.
Share
Weak
17%
⭐
Overall experience
Overall experiences vary widely: many positive notes on comfort and style, but numerous recent complaints about fulfilment, refunds and support responsiveness.
Share
Weak
28%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (November 2021 – September 2025).
Casa Olivia Black
"
I researched Butterfly Twist online store for a month before I placed my order of 6 pair of Casa Olivia Black. After reading all the great reviews and seeing the customer service replies (which were amazing) I decided to take a chance and it was the best decision ever! I was very skeptical about ordering shoes online, but these were way cheaper than if I would have bought them in the states.
This is a great website. The quality of the products are very good and all of them are very fashionable.
All in all - great experience and will definitely be ordering from here again!
"
Kelly D.
Collected.reviews
Nov 25, 2021
Featured for: Positive product and service praise
It’s a scam - stay away!
"It’s a scam, don’t buy from them. Paid almost 100 euros for shoes and shipping that never happened. They never reply to messages, tried more times tha..."
M.
Trustpilot
Sep 30, 2025
Featured for: Alleges fraud and non-delivery
Not Received
"I had two orders with this company, first order brilliant, delivered to my current address, excellent quality Second order, sent to my old address (un..."
Michelle Greenwood
Trustpilot
Sep 30, 2025
Featured for: Mixed: good first, bad second order
Good customer service and comfortable shoes
"Bought 2 pairs for myself and one for my sister. Unfortunately, the shoes for my sister was too small. I returned them and was sent a replacement pair..."
Alex
Trustpilot
Sep 30, 2025
Featured for: Easy replacement; positive product feedback
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
N
Niccon De Leon
trustpilot.com
Sep 30, 2025
SCAMMERS ALERT
I purchased a shoe and it was too small so after a few minutes that I have received it, I put it back properly and requested for exchange to a bigger...
M
M.
trustpilot.com
Sep 30, 2025
It’s a scam - stay away!
It’s a scam, don’t buy from them. Paid almost 100 euros for shoes and shipping that never happened. They never reply to messages, tried more times tha...
N
Natalie Gunn
trustpilot.com
Sep 30, 2025
Shockingly bad customer services communication
I won some shoes 3 years ago, I barely wear them but they’ve started to peel away so I contacted them to find out if this was normal. Had a few respon...
C
Cat
trustpilot.com
Sep 30, 2025
Appalling customer service
I’ve been waiting over 2 months for a refund. I have had to chase them multiple times and the latest update is that my refund will take u...
N
Nabha S.
trustpilot.com
Sep 30, 2025
I made and order but the delivery…
I made and order but the delivery didn’t successful. I tried to contact the...
J
Juliet Woolford
trustpilot.com
Sep 30, 2025
I have not received the shoes I ordered…
I have not received the shoes I ordered over a months ago. I've sent 3 Emails they all reply with alt...
M
Michelle Greenwood
trustpilot.com
Sep 30, 2025
Not Received
I had two orders with this company, first order brilliant, delivered to my current address, excellent quality Second order, sent to my old address (un...
C
Clare
trustpilot.com
Sep 30, 2025
Love my Butterfly Twists.
This is my second pair of Butterfly Twists and just love them. My first pair I bought on holidays in Switzerland a few years ago and they are still go...
T
Tiffanny
trustpilot.com
Sep 30, 2025
Pleased!
Hi everyone ! If you’re on the fence whether or not to order from this site .. I would definitely recommend to try it ( if you’re not in a rush ) I pl...
U
Unhappy customer
trustpilot.com
Sep 30, 2025
Still waiting on my shoes!!
Still waiting on my shoes!!! I’ve been waiting since July 3rd and customer services are unresponsive!!! I’m pretty sure a l...
S
Salla Mäntylä
trustpilot.com
Sep 30, 2025
I bought two pairs of shoes on 5th and…
I bought two pairs of shoes on 5th and 7th of July. I finally received them after 3-4 weeks. The shoes were nice. People should pay by PayPal to make...
R
Richard
trustpilot.com
Sep 30, 2025
I have somehow been added to their…
I have somehow been added to their maling list with a -private ema...
c
customer
trustpilot.com
Sep 30, 2025
Their shoes aren’t made in the UK as…
Their shoes aren’t made in the UK as someone has incorrectly stated in a previous review. I love the styl...
K
Katy Bodman
trustpilot.com
Sep 30, 2025
Dismissive customer service
I’m marking this company on customer service. Beyond sending a returns label, customer service didn’t bother to reply at all to my email saying the £1...
G
Gillian mathews
trustpilot.com
Sep 30, 2025
Too small
Beautiful shoes... but hideously uncomfortable. I ordered UK size 8, and was sent a continental size 41. They felt tight, but wore them assuming they...
S
Stephenie Rodriguez
trustpilot.com
Sep 30, 2025
Butterfly Twists are my go-to Shoes
Butterfly Twists are my go-to shoes during the years I could wear strappy shoes and stiletto sandals. The quality of the shoes and the made...
L
Louise Grace Devenport
trustpilot.com
Sep 30, 2025
Bought my first pair of Butterfly Twist…10/10
Bought my first pair of Butterfly Twist shoes this week and am really happy with them. They are incredibly comfortable and the colour is gor...
D
Denz
trustpilot.com
Sep 30, 2025
Great gift for females
Was recommended by a friend to check out the brand when searching for Christmas gifts for the family. This is such a difficult task for a men to actua...
A
Alex
trustpilot.com
Sep 30, 2025
Good customer service and comfortable shoes
Bought 2 pairs for myself and one for my sister. Unfortunately, the shoes for my sister was too small. I returned them and was sent a replacement pair...
Z
Zsofia Galantha
trustpilot.com
Sep 30, 2025
Great products
Great products, very comforta...
Conclusion
Reviews show consistent praise for the shoes’ comfort, design and wearable styles, with multiple customers reporting repeat purchases. However, a substantial number of recent reviews cite problems with delivery, tracking, returns and refunds, and some describe unresponsive or dismissive customer communication. If you are considering a purchase, allow extra time for international delivery, prefer payment methods that offer buyer protection (for example PayPal or a credit card), and check the brand’s returns and refund process before ordering. Customers concerned about sourcing or sizing should check product details and sizing guidance on the site and consider ordering one size up where reviewers recommend it.