Recent reviews in this sample show a clear pattern of customer frustration around order cancellations, unresolved refunds, delayed or absent replies and a number of product defects. A minority of customers report positive experiences with prompt delivery, clear communication and competitive pricing. For consumers buying designer goods from Browns, it is sensible to check stock and return policies carefully, keep documented proof of purchase and consider insured, tracked shipping for high‑value items. If buying online for an important occasion, consider purchasing in‑store or using alternative authorised retailers where immediate returns and in‑person inspection are possible.
Examples from available reviews (Jan 2019 – Feb 2026).
Order was cancelled without notice and customer service was unresponsive.
“my order has been cancelled due to the item being out of stock!”
Damaged necklace arrived and customer service offered only a 5% discount.
“offered me a measly 5% damage discount to keep the item”
Good prices, clear communication and fast DHL delivery.
“Great Prices, Good Comms and really fast delivery by DHL.”
Package was returned by the carrier and the company refuses to refund.
“Now the other party (website) refuses to refund.”
Frequent reports of cancelled orders, refusal to resolve product faults and unsatisfactory after‑sales support; a minority praise overall service.
Mixed reports: some customers cite competitive designer pricing, while others say damaged items, cancelled orders or low compensation reduce perceived value.
Several reviewers report delivery or website problems and slow in‑store or online support; a smaller group report fast delivery and smooth purchases.
Numerous complaints about faulty, damaged or misdescribed items (rips, stains, wrong colour, defective jewellery); few positive product reports appear.
Widely reported lack of responsive customer contact: unanswered emails, delayed replies and disputed refunds; occasional mentions of good communication exist.
Overall sentiment in these reviews is negative: many customers report unresolved refunds, cancellations and quality problems, though some praise smooth orders.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Quotes shortened · As of: February 2026
Reviewer repeatedly received used or damaged items and experienced poor service.
“I received the phone case I ordered with the leather coming away from the plastic.”
Multiple positive purchases with quick delivery and refunds when needed.
“Just got another pair this week arrived within 2 days, very happy with my order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Browns Fashion is a London‑based luxury fashion retailer and e‑commerce platform, known for stocking designer brands and operating both a flagship store and an online shop. Founded as an independent boutique, Browns was acquired by Farfetch and continues to trade internationally via brownsfashion.com. Consumers researching Browns often look for information on shipping, returns, authenticity, customer service and pricing for high‑end labels.