Reviews often point to repeated issues with returns, refunds, and order fulfilment. Many customers say customer service goes quiet when problems come up. A smaller group reports quick delivery and helpful support on specific orders. Overall, the feedback splits between frequent operational breakdowns and occasional positive experiences.
Examples from available reviews (Jan 2019 – Mar 2026).
Waiting a month for a refund after receiving the wrong item; emails unanswered.
“I am still waiting for a refund after a month of them sending me the wrong item .”
Paid $2,500 and received an empty box with no resolution from the company.
“I purchased a $2,500 order from Browns and received an empty box”
Good prices, clear communication and fast DHL delivery.
“Great Prices, Good Comms and really fast delivery by DHL.”
Staff responded promptly and provided thorough, helpful support for a watch purchase.
“Serena made sure to answer all my questions about purchase, return and everything in between”
Customers often describe cancelled orders, wrong or empty deliveries, and refunds that stay unresolved for long periods. Several say returns were refused or they were offered partial refunds instead of a replacement or full repayment. A small number report smooth handling and satisfactory outcomes on individual purchases.
Many reviews say money was lost because refunds were not processed or returns were rejected, sometimes on high-value orders. Others mention competitive prices and purchases that matched expectations. Reports of partial discounts or withheld refunds reduce the sense of value for several customers.
Delivery ranges from fast, two-day arrivals to orders buyers say never left the seller’s premises. One reviewer describes the website as clunky and difficult to use. Courier experiences vary too, with DHL and FedEx appearing in both positive and negative accounts.
Several complaints mention items arriving damaged, used, or not as described, including ripped shirts and detached linings. Some customers also say they received empty jewellery or accessory boxes. Positive notes about expected item quality appear as well, but less often.
Many reviewers mention emails going unanswered, repeated calls, and long waits for stock checks or updates. A few describe admin mistakes, including missing commercial invoices that stopped returns. One review praises a named staff member for fast, thorough help, but it reads as a one-off.
Reviews show a sharp split between frequent, serious service problems and a smaller number of smooth transactions. Most negative accounts focus on refunds, returns, and weak follow-up. Positive comments highlight fast delivery and helpful intervention from individual staff.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (22) · Reviews (20) · Quotes shortened · As of: March 2026
Reviewer repeatedly received used or damaged items and experienced poor service.
“I received the phone case I ordered with the leather coming away from the plastic.”
Multiple positive purchases with quick delivery and refunds when needed.
“Just got another pair this week arrived within 2 days, very happy with my order.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Browns Fashion is an online retailer selling designer clothing, footwear, bags, and accessories. The website features items from established luxury brands and contemporary designers. Customers can create accounts, place orders, and use the site for shipment tracking and returns. The business ships internationally and posts delivery and returns policies for online orders. Support is available by email and phone.