Reviews indicate BrandAlley commonly delivers good value on designer goods, with frequent mentions of fast delivery and well-packaged items. Multiple customers praise helpful customer service, including order cancellations, refunds and follow-up emails. Reported issues are mostly operational: occasional delivery failures, long transit for some orders and gaps in product composition information. Prospective shoppers should compare final checkout prices and check product descriptions; if you value discounted designer stock and responsive support, reviews suggest BrandAlley often meets those expectations.
Examples from available reviews (Apr 2022 – Feb 2026).
Found designer items at deep discounts with prompt service.
“designer sales at up to 80% off original prices.”
Delivery failed; parcel marked delivered but reviewer had to visit post office three times.
“I had to went back 3 times there.”
Reviewer criticises lack of composition and care label information for clothing.
“absolutely imperative to be able to see composition of the item”
Customer service responded quickly, resolved parcel issue, and refunded postage.
“she kindly refunded my postage costs as a gesture of good will.”
Most reviewers report prompt delivery, well-packaged items and efficient issue resolution; isolated cases describe missed deliveries or repeated trips to a local post office.
Multiple reviews highlight discounted prices and good value on designer items; a few cite unexpected price differences at checkout.
Some customers find registering and ordering straightforward; others report online information gaps and checkout price changes that complicate purchases.
Many reviewers praise product quality, original packaging and accurate items; a minority report wrong colours or insufficient product composition details.
Several reviewers describe quick, helpful responses from named staff and refunds; a small number say repeated contact was needed with limited resolution.
Overall, reviewers tend to be satisfied citing savings, product quality and responsive service, though occasional delivery and product-info issues reduce satisfaction for some.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Cookware didn't arrive and support didn't respond; refund obtained via credit card.
“Didn't arrive and the 'trusted brand' never responded”
Two items not received, promised refund not received, complaints unresolved.
“I have not got the refund”
Site stopped communicating after order; no delivery info and refund sought via PayPal.
“they went ghost”
Present delivery delayed and there was no contact from the company.
“Delayed present with out any contact”
Reviewer says recent website changes made the site much worse and frustrating.
“CHANGED A WEBSITE , MADE SO MUCH WORST...”
Found dead mosquitoes in jacket packaging; customer service offered refund only with return.
“dead mosquitoes inside the packaging”
Could not change delivery date and FEDEX left the armchair without ringing the bell.
“FEDEX (the worst delivery company)”
Received an empty box and claim investigation failed to resolve missing goods.
“the box was empty”
Items from Ralph Lauren arrived in pristine original retail condition and fit well.
“They had never been removed, tried on or even touched.”
Reviewer has used BrandAlley many times with fast delivery and good customer service.
“Delivery has always been fast, items have arrived in good order.”
Reviewer reports discrimination experienced in the workplace.
“Discrimination in the work place.”
Customer never received goods or refund and criticises service.
“Never received goods or refund -appalling customer service-literally theft!”
Company sent parcel to wrong address, then lost it and failed to refund.
“they lied to me and are now trying to sell it again for more money”
Garments labelled as cashmere and merino appeared synthetic and spoiled.
“appeared to be made of synthetic yarn.”
Reviewer believes original prices are inflated and received low-quality items.
“I’m inclined to believe that the £200 is not always the truth.”
I recently stumbled upon BrandAlley, a website that offers designer sales at up to 80% off original prices. As someone who loves fashion but also loves a good deal, I decided to give it a try.
Registering for an account was quick and easy, and I was delighted to see that they offer daily sales from numerous designers in clothing, accessories, homeware and beauty products. The prices on the items were truly impressive - many of them were lower than what I would have paid in fast-fashion stores for much lesser quality!
After placing my order (which arrived promptly), I had some questions about returning an item which didn't fit me correctly. To my pleasant surprise, their customer service team answered quickly and handled the situation with absolute exemplary professionalism.
Overall, my experience shopping at BrandAlley has been incredibly positive. With such competitive pricing on high-end designer brands and exceptional customer service, it is without question that this website will remain one of my go-to options for purchasing new apparel pieces.
Order marked dispatched but refund delayed, leaving customer out of pocket.
“now told today i have to wait 10 working days from time of dispatch for a refund.”
Customer received wrong item and BrandAlley failed to intercept or collect it.
“Rubbish customer service and the Managers are no better!!!”
Two garden pots arrived cracked and the seller did not respond.
“they were both cracked”
One top was delivered damaged and appeared previously worn, requiring return.
“One sleeve of this item was ripped from just under the arm to the cuff”
Pearl necklace broke after few wears and refunds were refused.
“the clasp at the back broke on the 3rd time of wearing”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
BrandAlley is an online UK retailer specialising in discounted designer and high-street brands across clothing, footwear, accessories, homeware and beauty. The site runs time-limited sales and offers home delivery across the UK; customers can access delivery, returns and customer-service information via the BrandAlley website.