Many reviewers say their orders never arrived, and repeated attempts to reach support got no reply. Others praise quick fulfilment and the bottles’ taste and look. Several customers report parcels arriving damaged or items not matching the product photos. A small number mention a named staff member who fixed their issue quickly.
Examples from available reviews (Dec 2020 – Mar 2026).
Customer didn't receive order and received no responses to contact.
“I've emailed 3 times now, no response”
Gift smashed in transit and company failed to respond, bank refunded.
“dpd saying it had been smashed in transit!”
Fast delivery and the product tastes great; highly recommended.
“Great service fast delivery”
Reviewer claims the gin tasted like water with no alcohol quality.
“The bottle bling gin was actually water.”
Low-rated reviews often mention delivery issues such as long delays, parcels arriving smashed, and next-day delivery not happening. Some reviewers report fast delivery with orders arriving correctly. Multiple complaints say paid delivery or gift wrap was not provided or refunded.
Many reviews say customers were charged for orders that never arrived and that refunds were delayed or never came. Some praise the product range and call the purchases good value. Negative reviews repeatedly mention delivery and gift-wrap charges that were not refunded.
A few reviewers say product pages miss key details, such as not stating the spirit type. Several customers find the range so large it makes choosing difficult. Positive comments highlight attractive labels and an easy reorder process.
Many negative reviews claim the products were poor quality, did not match the images, or looked like coloured water. Positive reviews praise the flavour, attractive bottles, and the choice of flavours. Complaints also include torn labels, missing decorative pieces, and weak snowglobe effects.
Low ratings frequently point to support going quiet after problems, with emails ignored and social accounts blocked. A smaller group report quick, helpful responses from a named staff member and issues resolved. Some reviewers also describe replies as rude or unprofessional.
Reviews split between customers who received complete, good-looking orders and those who faced non-delivery or damaged items with little follow-up. This gap shows up across many reviews and drives strong swings in satisfaction. Positive reviews often mention buying again, while negative ones focus on unresolved delivery and refund problems.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Reviews (20) · Quotes shortened · As of: March 2026
Customer didn't receive order and received no responses to contact.
“I've emailed 3 times now, no response”
Order not received and multiple contact attempts got no response.
“Have not received my order”
Paid for order on 16 June but did not receive it.
“Haven't received my order that I paid for on the 16 June”
Charged for order not received and no replies to contact attempts.
“Haven’t received my order but I have been charged for it.”
Received wrong product and automated customer service did not reply.
“Received a bottle of gold shimmer gin”
Customer did not receive their parcel from the company.
“Didn't receive my parcel”
Order not received and no replies to emails or phone calls.
“Have not received my order and nobody is replying to my emails.”
Gift smashed in transit and company failed to respond, bank refunded.
“dpd saying it had been smashed in transit!”
Product tasted like watered syrup and customer service did not reply.
“Extremely poor quality.”
Quick delivery and nice gift, but spirit type was not specified.
“it doesn’t specify if its vodka or gin”
Order never arrived and multiple contact methods produced no response.
“Order never arrived”
Emailed three times about an order with absolutely no response.
“I have emailed three times about my order with absolutely no response.”
Fast delivery and the product tastes great; highly recommended.
“Great service fast delivery”
Reviewer praises product quality and variety of flavours offered.
“Quality product and good choice of flavours.”
Reviewer enjoyed selection but found there were too many flavours.
“Only complaint is there's too many flavours to choose from!”
Service was quick and accurate, resulting in a positive experience.
“quick and accurate”
Bottles are attractive and the rum tasted fantastic, recommended.
“Rum tasted fantastic.”
Gift recipient pleased but ice pops leaked and flakes were lacking.
“This was a gift so I didn’t see it in person but the receiver was very pleased with the bottles.”
Bought as a birthday gift and very pleased with the product.
“Very pleased with the product.”
Likes the funky labels and flavour choices and will buy more.
“Love the Gin collections funky labels”
Money taken but order not delivered and no contact responses.
“my money has been taken, order hasn't arrived”
Reviewer claims the gin tasted like water with no alcohol quality.
“The bottle bling gin was actually water.”
Reviewer accuses company of dishonesty and failing to rectify orders or refunds.
“They lie multiple times, from sending out orders incomplete”
Item received was nothing like ordered and reviewer seeks a refund.
“Nothing like what I ordered.”
Past orders fine and a recent issue was resolved quickly by staff.
“problem was sorted out”
Item never arrived, promised replacements didn't come, and refunds delayed.
“This definately feels like a scam.”
Wrong orders sent repeatedly and the reviewer was blocked on Facebook.
“Sent wrong bottle again after 6 weeks of waiting”
Product did not match advertising and refunds or pickups were unsatisfactory.
“STAY AWAY. FAR, FAR AWAY!”
Product looked cheap and did not match the advertised appearance.
“cheap looking bottles”
Reviewer describes customer service as rude and unprofessional.
“Terrible customer service”
Repeat customer had an issue resolved quickly by responsive staff member Mandy.
“Mandy emailed me back very quickly”
Order arrived damaged and the company ignored emails and photo evidence.
“Order arrived damaged and photos were sent.”
Still not refunded for delivery and gift wrap despite multiple contacts.
“Still not been refunded for next day delivery charge”
Order delayed, arrived damaged and not gift wrapped despite paying extra.
“products smashed in transit.”
Next day delivery was not honoured and refund remains pending.
“Next day delivery means some time in the future”
Item never arrived yet company claimed it was delivered and refused help.
“my item was delivered (which it wasn't)”
Purchased bottles turned out to be coloured water instead of expected liquor.
“it was 2 bottles of coloured water”
Delivery took almost two weeks and paid gift wrap was poor.
“I received the bottle almost 2 weeks after ordering”
Snowglobe gin contained very little snow and the company did not reply.
“Hardly any snow in them.”
Prosecco arrived with torn label and missing bling, unsuitable as a gift.
“label isn’t on in full”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bottle Bling runs an online store selling bottled drink gifts and novelty bottled products. The website shows variants, flavour options, and packaging choices for single bottles and gift sets. At checkout, customers can choose delivery and gift-wrapping services. The company posts product photos and descriptions to guide buyers and lists support contacts such as email and social media.