Reviews Analysed
20
We Collect & Analyse Reviews
Bottle Bling
Experiences & Reviews
Bottle Bling is an online retailer of bottled drinks and themed gift sets, known for a range of flavours and personalised packaging. It sells direct-to-consumer via an e-commerce site and ships orders to customers. People searching reviews typically look for information on delivery, customer service responsiveness, product condition and flavour options. This summary aggregates customer feedback to help shoppers evaluate ordering, delivery and after-sales support.
Overview & Key Metrics
Positive Sentiment
45%
Latest Review
18d
Overall Rating
2.8
Our Analysis
🎯
Service quality
Many reviewers report non-delivery or delayed fulfilment; a minority note fast, accurate delivery and good service in other cases.
Share
Weak
19%
💰
Value for money
Several customers report being charged for orders that did not arrive and asking for refunds; few report clear resolution from the company.
Share
Weak
8%
⚡
User experience
A small set of reviews mention unclear product descriptions or automated support issues affecting ordering and selection of flavours.
Share
Mixed
5%
🔧
Product quality
Many customers praise flavours and presentation, while some report wrong items, leakage or damaged bottles on arrival.
Share
Mixed
19%
📞
Communication
Numerous reviewers describe unreturned emails, unanswered phone calls and slow or absent customer-service responses; a few note proactive contact.
Share
Weak
17%
⭐
Overall experience
Overall feedback is split: several positive endorsements for product and delivery, but a larger set of complaints around service and support.
Share
Mixed
32%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
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Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Not received order!
"I've emailed 3 times now, no response so emailed katie@bottlebling for corporate orders. Unknown email address. Tried phoning. Noone available due to..."
customer
Trustpilot
Sep 30, 2025
Featured for: Non-delivery; no replies
No customer service whatsoever
"Ordered a personalised bottle of gold flake vodka as a present for a vodka lover. Received a bottle of gold shimmer gin so used Bottle Blings automate..."
Ally
Trustpilot
Sep 30, 2025
Featured for: Wrong item; automated support failure
Terrible company
"I ordered a gin gift set for my father for father's day. Bottle bling sent a confirmation email saying they had dispatched it, then I had an email fro..."
Tracey
Trustpilot
Sep 30, 2025
Featured for: Smashed in transit; no responses
Great service fast delivery and my…
"Great service fast delivery and my order not only l..."
Tez
Trustpilot
Sep 30, 2025
Featured for: Fast delivery; positive product experience
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
c
customer
trustpilot.com
Sep 30, 2025
Not received order!
I've emailed 3 times now, no response so emailed katie@bottlebling for corporate orders. Unknown email address. Tried phoning. Noone available due to...
K
Kimberley
trustpilot.com
Sep 30, 2025
Have not received my order
Have not received my order, emailed about 3 times, no respon...
c
customer
trustpilot.com
Sep 30, 2025
Haven't received my order that I paid…
Haven't received my order that I paid for on the 16 June a...
J
Janice
trustpilot.com
Sep 30, 2025
Terrible company
Terrible company! Haven’t received my order but I have bee...
A
Ally
trustpilot.com
Sep 30, 2025
No customer service whatsoever
Ordered a personalised bottle of gold flake vodka as a present for a vodka lover. Received a bottle of gold shimmer gin so used Bottle Blings automate...
J
Jade Clark
trustpilot.com
Sep 30, 2025
Didn't receive my parcel
...
J
Janet Rowsell
trustpilot.com
Sep 30, 2025
Have not received my order and nobody…
Have not received my order and nobody is replying...
T
Tracey
trustpilot.com
Sep 30, 2025
Terrible company
I ordered a gin gift set for my father for father's day. Bottle bling sent a confirmation email saying they had dispatched it, then I had an email fro...
H
Helen Grocott
trustpilot.com
Sep 30, 2025
Extremely poor quality
Extremely poor quality. No customer service answers from messages emails or phone. I was so so disappointed. I tried maki...
b
bex
trustpilot.com
Sep 30, 2025
Great gift idea
Quick delivery Lovely item and gift for someone Reason for 4 stars is i selected mixed berry bu...
M
Mrs Lisa Martin
trustpilot.com
Sep 30, 2025
Order never arrived
Order never arrived, emailed several times tried ringin...
K
Kh
trustpilot.com
Sep 30, 2025
Bad customer service
I have emailed three times about my...
T
Tez
trustpilot.com
Sep 30, 2025
Great service fast delivery and my…
Great service fast delivery and my order not only l...
I
Ian Weller
trustpilot.com
Sep 30, 2025
Quality product and good choice of…
Quality product and go...
T
Tara Heywood
trustpilot.com
Sep 30, 2025
Only complaint
Only complaint is there's too...
M
Mr Thomas joh Bamford
trustpilot.com
Sep 30, 2025
This time Bottle Bling did a wonderful…
This time Bottle Bling did a wonderful service qui...
L
Laanne Wood
trustpilot.com
Sep 30, 2025
Really good
Pretty bottles and rum. Rum taste...
T
T Bontoft
trustpilot.com
Sep 30, 2025
Ice pops had leaked.
This was a gift so I didn’t see it in person but the receiver was very pleased with the bottles. The ice pops had leaked unfortunately so that...
C
Caroline Lorimer
trustpilot.com
Sep 30, 2025
Bought as part of a birthday gift
Bought as part of a birthday gif...
J
Joanne Smith
trustpilot.com
Sep 30, 2025
Funky Labels ..From a Gin Lover ♥️
Love the Gin collections funky labels etc ideal for our out...
Conclusion
Customer feedback for Bottle Bling is mixed: many reviewers praise product presentation, flavours and occasional fast delivery, while a substantial group report delivery failures and unresponsive customer service. Multiple reviews describe being charged for orders that did not arrive or receiving damaged or incorrect items, often accompanied by unsuccessful contact attempts. If you are considering an order, check current shipping notices, confirmation and tracking information, and keep payment protections in mind. For gift purchases, consider ordering early and verifying delivery options; if a problem occurs, document attempts to contact customer service and pursue a refund through your payment provider if needed.