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We Collect & Analyse Reviews

Bonsoir
Experiences & Reviews

Bonsoir is a UK-based nightwear brand specialising in sleepwear such as pyjamas and nightdresses, sold via its website and retail partners. It is commonly searched by consumers comparing materials, fit and after-sales support. People looking for reviews typically want information on fabric quality, sizing and return or customer-service experiences.

Overview & Key Metrics

Reviews Analysed 8
Positive Sentiment 63%
Latest Review 13d
Overall Rating
3.1

Our Analysis

🎯

Service quality

Customer service is praised in multiple reviews for proactive problem‑solving and prompt resolution of shipping or delivery issues.

Share
6%
Strong
💰

Value for money

Many reviewers question whether products represent good value; several comment that price does not match perceived material or construction quality.

Share
23%
Weak
⚡

User experience

Website ordering and shipping are described as straightforward by some; user comfort is often noted, though fit and sizing problems recur.

Share
16%
Strong
🔧

Product quality

Product reports are inconsistent: several customers praise soft fabrics and finish, while others report shrinkage, thin material and loose stitching.

Share
26%
Mixed
📞

Communication

Direct communication is infrequently mentioned; one detailed case describes effective customer‑service contact to resolve a delivery issue.

Share
3%
Mixed
⭐

Overall experience

Overall impressions vary: some customers are satisfied with comfort and service, but a larger portion report disappointments with durability and value.

Share
26%
Weak

View all 8 public customer reviews – filtered by relevance →

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All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 8 reviews

All Customer Reviews

Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
Amy Haroldson
trustpilot.com Sep 30, 2025

Cheaply made.

Even at 60% off the Liberty print pajamas were a splurge. The fabric is cheap, thin and stiff. The color is drab. I suspect it is a knock off o...

P
P H Sullivan
trustpilot.com Sep 30, 2025

Taking the micky

Lovely Insta marketing, but 5 quid boxers for 35. Material, manufacture, cut feel you c...

C
Consumer
trustpilot.com Sep 30, 2025

Beautiful nightdress in brushed cotton

I am delighted with the brushed cotton nightdress I bought from Bonsoir. The fabric is so soft and t...

c
customer P. Johnson
trustpilot.com Sep 30, 2025

Comfortable nightdress but quality lower

I bought a nightdress last year which was excellent quality and very comfortable, though did shrink a bit after washing. This year I bought another of...

P
Penelope Bentley
trustpilot.com Sep 30, 2025

Great customer service

Very cosy pyjamas in brushed cotton. Just ordered some for my husband for Valentines Day and by mistake sent them to my sister's address and she is ou...

J
Judith Shore
trustpilot.com Sep 30, 2025

Short in leg and arm

Expensive nightwear. Lovely fabrics especially soft brushed cotton. Ladies pyjamas too short in legs and arms for me. I am 5’8”....

N
Nigel
trustpilot.com Sep 30, 2025

THE PYJAMAS SHRANK!

I actually can't remember when I bought the 2 pairs of pyjamas - 1 for myself and 1 for my partner - but it was a little over a year ago. But that is...

G
Giovanna Halvorson
Collected.reviews Feb 01, 2023

Satisfied Customer Review

I recently had the pleasure of purchasing a luxury pyjama set from Bonsoir of London and I could not be more satisfied with my purchase. The quality of the product is simply unparalleled, and it truly exudes luxury.

The silk material used in the pyjamas is incredibly soft to touch and comfortable to wear, making for an excellent sleep experience. The attention to detail on each item is also noteworthy; from the stitching to the buttons, everything is perfectly crafted.

Furthermore, ordering through their website was hassle-free and user-friendly. Shipping was prompt, and my package arrived in pristine condition.

Overall, Bonsoir of London provides exceptional service and products that are worth every penny. If you're looking for high-quality nightwear that emphasizes comfort without sacrificing style or sophistication, look no further than this brand.

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Conclusion

Reviews for Bonsoir show a clear split between customers praising comfort, fabric softness and helpful customer service, and others reporting durability and sizing problems. Several reviewers specifically report shrinkage, thinning fabric or stitching issues after washing, which affects perceived value. Conversely, other buyers describe prompt shipping, an easy online experience and responsive staff who resolve delivery problems. Prospective customers should check size guidance, care instructions and return policies before purchase and weigh higher price points against reported variability in long‑term durability.