Customers often praise Bonsoir for cosy, comfortable nightwear and warm, personal service. Reviews frequently mention soft fabrics, a good fit, and quick fulfilment. Some customers report thinner fabric, shrinkage after washing, and doubts about value for money. Most ratings are high, but a small set of low scores points to uneven quality and sizing.
Examples from available reviews (Feb 2023 – Mar 2026).
Nightwear is beautiful and extremely comfortable; I'll return.
“beautiful and ultra comfy nightwear.”
Staff member Nicola was patient while resolving a DHL problem.
“Nicola was incredibly patient.”
Recent purchase had poor, thinner fabric compared to previous items.
“Poor quality fabric that was thin and lacking the quality of previous purchases.”
Pyjamas shrank considerably after washing despite following instructions.
“THE PYJAMAS SHRANK!”
Most reviewers describe quick, personal help and problems that get sorted out. A small number mention delays or exchanges that weren’t resolved, so service issues appear but not often.
Several customers feel the garments earn their price through good finishing and lasting wear. A few question the cost for the materials and make, pointing to occasional disappointment with value.
Many reviewers highlight comfort, warmth, and easy wear in the nightdresses, pyjamas, and gowns. Some mention fit problems for taller bodies and shrinkage after washing, which reduces ease of use for those buyers.
Many reviews describe soft, well-made pieces and premium fabrics such as silk or brushed cotton. Another group reports thinner or stiff fabric and marked shrinkage after washing, showing a clear split in how quality is experienced.
Reviewers often mention clear updates and helpful staff during ordering and when fixing issues. A few cite missing or slow messages about exchanges and deliveries, but these comments are less common.
Most feedback shows strong satisfaction with comfort, look, and responsive support. A smaller set of low ratings focuses on sudden drops in fabric quality or sizing problems, creating a clear contrast in outcomes.
For each review, the core experience based on original source reviews.
Sources: Reviews (19) · Trustpilot (8) · Reviews (1) · Quotes shortened · As of: March 2026
Good service and the nightie keeps me warm.
“Good service I love my new nightie!”
Dressing gown is cosy, comfortable and recommended.
“Lovely, cosy, comfortable dressing gown.”
Thrilled with a cosy nightdress and ordered another.
“I am thrilled with my cosy nightdress.”
Waiting for exchange item to arrive so cannot comment yet.
“I am still waiting for my exchange item to arrive”
Communication was excellent and garments were beautiful and comfortable.
“Communication was excellent throughout”
Nightwear is beautiful and extremely comfortable; I'll return.
“beautiful and ultra comfy nightwear.”
Very happy with the dressing gown.
“Very happy with my dressing gown”
Excellent service; the nightie is cosy and pretty.
“Excellent service, thank you.”
Reviewer praises the products and staff as special.
“special products ,special staff”
Extremely happy with quality and timely shipment to the US.
“Very very good quality merchandise.”
Beautiful, well-made nightshirt with appropriate sizing and fast delivery.
“A beautiful product of worthy quality.”
Recent purchase had poor, thinner fabric compared to previous items.
“Poor quality fabric that was thin and lacking the quality of previous purchases.”
Staff member Nicola was patient while resolving a DHL problem.
“Nicola was incredibly patient.”
Pyjamas are comfortable and a pleasure on cold winter nights.
“They are a pleasure to snuggle into.”
Warm, cosy PJs and good service with timely delivery.
“Delivered when you said and good service when I phoned in to make my order”
Personal customer service helped with sizing and resolved concerns.
“Great personal customer service.”
Good price, excellent quality and reliable delivery.
“Good Price, Excellent Quality and Reliable Delivery.”
Fits perfectly with soft fabric and easy to get into bed.
“Fits perfectly ..Soft fabric.. Smart...Climbing in to bed made easy!”
Excellent overall quality with good presentation; worth the price.
“The overall quality is excellent”
Excellent-quality, easy-to-wash nightdress suitable for elderly relative.
“Excellent quality easy to wash and iron.”
Pajamas felt cheaply made and I am very disappointed.
“The fabric is cheap, thin and stiff.”
Price unjustified due to poor material and construction.
“5 quid boxers for 35.”
Delighted with a soft, comfortable brushed cotton nightdress.
“The fabric is so soft and the style really comfortable.”
New nightdress shows poorer quality and significant shrinkage.
“The fabric is noticeably thinner”
Customer service resolved shipping mistake and sent a replacement.
“New pair being sent right away.”
Pyjamas are too short for taller customers; no tall size.
“Ladies pyjamas too short in legs and arms for me.”
Pyjamas shrank considerably after washing despite following instructions.
“THE PYJAMAS SHRANK!”
I recently had the pleasure of purchasing a luxury pyjama set from Bonsoir of London and I could not be more satisfied with my purchase. The quality of the product is simply unparalleled, and it truly exudes luxury.
The silk material used in the pyjamas is incredibly soft to touch and comfortable to wear, making for an excellent sleep experience. The attention to detail on each item is also noteworthy; from the stitching to the buttons, everything is perfectly crafted.
Furthermore, ordering through their website was hassle-free and user-friendly. Shipping was prompt, and my package arrived in pristine condition.
Overall, Bonsoir of London provides exceptional service and products that are worth every penny. If you're looking for high-quality nightwear that emphasizes comfort without sacrificing style or sophistication, look no further than this brand.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bonsoir designs and sells sleepwear and loungewear, including nightdresses, pyjamas, and dressing gowns. Product pages list fabric and care details to help shoppers choose. Materials range from cotton blends to silk to suit different comfort needs. The company sells online and offers customer support plus sizing guidance. Pages usually include care instructions and delivery options.