Reviews for Bonsoir show a clear split between customers praising comfort, fabric softness and helpful customer service, and others reporting durability and sizing problems. Several reviewers specifically report shrinkage, thinning fabric or stitching issues after washing, which affects perceived value. Conversely, other buyers describe prompt shipping, an easy online experience and responsive staff who resolve delivery problems. Prospective customers should check size guidance, care instructions and return policies before purchase and weigh higher price points against reported variability in long‑term durability.
Examples from available reviews (Feb 2023 – Feb 2026).
Luxury silk pyjamas arrived promptly and exceeded expectations for quality.
“The silk material used in the pyjamas is incredibly soft to touch and comfortable to wear”
Pajamas felt cheaply made and I am very disappointed.
“The fabric is cheap, thin and stiff.”
Customer service resolved shipping mistake and sent a replacement.
“New pair being sent right away.”
New nightdress shows poorer quality and significant shrinkage.
“The fabric is noticeably thinner”
Customer service is praised in multiple reviews for proactive problem‑solving and prompt resolution of shipping or delivery issues.
Many reviewers question whether products represent good value; several comment that price does not match perceived material or construction quality.
Website ordering and shipping are described as straightforward by some; user comfort is often noted, though fit and sizing problems recur.
Product reports are inconsistent: several customers praise soft fabrics and finish, while others report shrinkage, thin material and loose stitching.
Direct communication is infrequently mentioned; one detailed case describes effective customer‑service contact to resolve a delivery issue.
Overall impressions vary: some customers are satisfied with comfort and service, but a larger portion report disappointments with durability and value.
For each review, the core experience based on original source reviews.
Sources: Reviews (19) · Trustpilot (8) · Reviews (1) · Quotes shortened · As of: February 2026
Good service and the nightie keeps me warm.
“Good service I love my new nightie!”
Dressing gown is cosy, comfortable and recommended.
“Lovely, cosy, comfortable dressing gown.”
Thrilled with a cosy nightdress and ordered another.
“I am thrilled with my cosy nightdress.”
Waiting for exchange item to arrive so cannot comment yet.
“I am still waiting for my exchange item to arrive”
Communication was excellent and garments were beautiful and comfortable.
“Communication was excellent throughout”
Nightwear is beautiful and extremely comfortable; I'll return.
“beautiful and ultra comfy nightwear.”
Very happy with the dressing gown.
“Very happy with my dressing gown”
Excellent service; the nightie is cosy and pretty.
“Excellent service, thank you.”
Reviewer praises the products and staff as special.
“special products ,special staff”
Extremely happy with quality and timely shipment to the US.
“Very very good quality merchandise.”
Beautiful, well-made nightshirt with appropriate sizing and fast delivery.
“A beautiful product of worthy quality.”
Recent purchase had poor, thinner fabric compared to previous items.
“Poor quality fabric that was thin and lacking the quality of previous purchases.”
Staff member Nicola was patient while resolving a DHL problem.
“Nicola was incredibly patient.”
Pyjamas are comfortable and a pleasure on cold winter nights.
“They are a pleasure to snuggle into.”
Warm, cosy PJs and good service with timely delivery.
“Delivered when you said and good service when I phoned in to make my order”
Personal customer service helped with sizing and resolved concerns.
“Great personal customer service.”
Good price, excellent quality and reliable delivery.
“Good Price, Excellent Quality and Reliable Delivery.”
Fits perfectly with soft fabric and easy to get into bed.
“Fits perfectly ..Soft fabric.. Smart...Climbing in to bed made easy!”
Excellent overall quality with good presentation; worth the price.
“The overall quality is excellent”
Excellent-quality, easy-to-wash nightdress suitable for elderly relative.
“Excellent quality easy to wash and iron.”
Pajamas felt cheaply made and I am very disappointed.
“The fabric is cheap, thin and stiff.”
Price unjustified due to poor material and construction.
“5 quid boxers for 35.”
Delighted with a soft, comfortable brushed cotton nightdress.
“The fabric is so soft and the style really comfortable.”
New nightdress shows poorer quality and significant shrinkage.
“The fabric is noticeably thinner”
Customer service resolved shipping mistake and sent a replacement.
“New pair being sent right away.”
Pyjamas are too short for taller customers; no tall size.
“Ladies pyjamas too short in legs and arms for me.”
Pyjamas shrank considerably after washing despite following instructions.
“THE PYJAMAS SHRANK!”
I recently had the pleasure of purchasing a luxury pyjama set from Bonsoir of London and I could not be more satisfied with my purchase. The quality of the product is simply unparalleled, and it truly exudes luxury.
The silk material used in the pyjamas is incredibly soft to touch and comfortable to wear, making for an excellent sleep experience. The attention to detail on each item is also noteworthy; from the stitching to the buttons, everything is perfectly crafted.
Furthermore, ordering through their website was hassle-free and user-friendly. Shipping was prompt, and my package arrived in pristine condition.
Overall, Bonsoir of London provides exceptional service and products that are worth every penny. If you're looking for high-quality nightwear that emphasizes comfort without sacrificing style or sophistication, look no further than this brand.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bonsoir is a UK-based nightwear brand specialising in sleepwear such as pyjamas and nightdresses, sold via its website and retail partners. It is commonly searched by consumers comparing materials, fit and after-sales support. People looking for reviews typically want information on fabric quality, sizing and return or customer-service experiences.