Many reviewers say they paid for orders that never arrived. Several mention the company going into administration or liquidation and say getting their money back was difficult. A small number praise the product quality and the curated mix of brands. Most complaints focus on non-delivery and little to no aftersales help.
Examples from available reviews (Dec 2021 – Feb 2026).
Company in administration, customer received no updates and lost £460.
“They pretty much just vanished with my money.”
Card was charged but the purchased item never arrived and no contact.
“you charged my credit card and I did not receive what I purchased”
Curated brands with speedy delivery and excellent service.
“Speedy delivery and excellent service”
The 100% wool navy cardigan layers well and provides warmth.
“This cardigan is the perfect layering piece, especially with those frosty winter days in the air.”
Many reviews describe orders not arriving after payment, often with no tracking provided. Several customers say their orders sat as pending for weeks and refunds never came. Only a few reviews mention fast fulfilment.
Many reviewers report being charged but not receiving goods, with refunds still outstanding. Several link their lost money to administration or liquidation. A few say the items met expectations and felt worth the price.
Customers describe repeated attempts to reach support without a reply, and some mention the website being unavailable. Reviewers say returns stalled because receiver paperwork was missing and sellers were unpaid. A small number report an easy order process and satisfactory delivery.
Some reviewers say items arrived in good condition and matched the descriptions. One reviewer received a dented or mangled box but kept a product they were happy with. Only a small subset comment positively on materials and fit.
Multiple reviews say Bombinate stopped responding after it entered administration or liquidation. Customers and sellers mention unanswered emails, phone lines they could not reach, and mixed messages about stock. A handful mention a promised refund that never went through.
Most reviews describe orders not being fulfilled, refunds not arriving, and customer service being absent. A minority point to good product quality and strong brand curation. Overall sentiment leans negative due to post-sale support failing.
For each review, the core experience based on original source reviews.
Sources: External Source (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order never arrived after a month and unexpected international charge.
“I ordered a knife via Facebook and it has been over a month.”
Product arrived despite a mangled box; reviewer pleased with item.
“product arrived today in a rather mangled box”
Order not tracked, charged extra fees and company appears in receivership.
“there is no record of the tracking #.”
Did not receive ordered knife and received no explanation amid administration news.
“have received neither the knife nor any explanation”
Card was charged but the purchased item never arrived and no contact.
“you charged my credit card and I did not receive what I purchased”
Scooter order placed in March never arrived and customer seeks refund.
“I have not received my product”
Company in administration, customer received no updates and lost £460.
“They pretty much just vanished with my money.”
Company folded and customer cannot reach anyone to arrange return or refund.
“I still cannot get through on the phone”
Company disappeared after order but the brand fulfilled the sneakers instead.
“a few days later they disappeared.”
Liquidation left customers unpaid and uninformed; reviewer lost money.
“Bombinate had gone into liquidation.”
They've gone into administration without notifying customers and owe money.
“They've gone into administration and have not let any of their customers know.”
As a seller, communication is poor and payments are overdue.
“They have no phone hotline for sellers”
Return stalled because Bombinate failed to provide receiver paperwork and ignored contacts.
“waiting for the receiver paperwork from Bombinate”
Company in administration owes refund and failed to pay manufacturers.
“owing me a refund for duty and a piece of furniture”
Customer service unresponsive and website down, reimbursement not received.
“Customer service is unresponsive despite me emailing them a dozen times.”
Company in liquidation took payment and sent inconsistent stock messages.
“took my order, took my money”
Company entered administration and reviewer fears funds will be lost.
“Gone into administration.”
Business in administration, order delayed six weeks and seller unpaid.
“I have been waiting 6 weeks for my order.”
Promised refund for import tax never arrived despite repeated follow-ups.
“the refund has been processed”
Curated brands with speedy delivery and excellent service.
“Speedy delivery and excellent service”
I like the cardigan I recently bought. This cardigan is the perfect layering piece, especially with those frosty winter days in the air. Shawl Cardigan made out of 100% wool by the folks at Bombinate. This classic navy colored wardrobe staple is lightweight and breathable, making it great for adding a little warmth that layers well under your other favorite coats or jackets. This 100% wool cardigan layers very well under blazers and great for getting away from the wintry weather if you're feeling too hot. I like it today and tomorrow. I recommend it to all people who don't want to be affected by the cold!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Bombinate runs an online shop selling curated clothing, footwear, and lifestyle goods from independent brands. The website shows product pages with photos, descriptions, and sizing details. Customers order and pay by card through the site. It links shoppers with small and niche labels across apparel and home. Listings often include brand background and material details to support buying decisions.