Reviews mainly praise Boden for garment quality, reliable delivery and straightforward returns. Several customers note quick refunds and clear handling of returns, which reduced friction when items did not fit. A minority of reviews point to fit or dress length problems and an isolated delivery left at the wrong address. If shopping with Boden, check size and length notes and keep order/parcel photos for delivery queries; the reviews indicate returns and refunds are usually handled quickly.
Examples from available reviews (Sep 2025 – Feb 2026).
Parcel recorded as left at wrong address despite being at home.
“Parcel photo shows it has been left on someone's doorstep”
Great service with quick delivery and good communication.
“Always quick delivery and good communication.”
Item arrived quickly but jacket and trousers did not fit; returns refunded promptly.
“My purchase was delivered quickly and beautifully packed.”
Outfit arrived promptly; family delighted with the quality and socks.
“My daughter was delighted with the goods and the quality is great.”
Delivery and order handling are frequently described as quick and reliable; returns are often handled promptly, though isolated mis‑deliveries occurred.
Reviewers in this set did not comment on pricing or perceived value, so no clear signal on value for money can be drawn.
A small number of reviews mention the website and ordering as easy and straightforward; data are limited for firm conclusions.
Most reviewers praise fabric quality, colour and fit; a few flag fit/length problems that prompted exchanges or returns.
Where communication is mentioned, customers report clear updates and fast refunds for returns; only a few reviews comment on this theme.
Overall impressions are mainly positive, with many satisfied customers praising quality and delivery; a small minority report fit or delivery issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Quotes shortened · As of: February 2026
Quick, efficient service and shirts with great quality and colour.
“Quick and efficient service loved the shirts, great quality and colour”
Fast delivery and a quality dress that fitted well.
“The waist length was not too short for once.”
Skirt arrived very promptly after ordering.
“Skirt arrived very promptly after ordering”
Great products with excellent next day delivery.
“Excellent next day delivery of all items.”
Lovely dress suited to warmer holidays but better for younger people.
“Lovely dress for warmer traveling holidays but really good for someone younger than me”
Very happy with the Anna midi dress; flattering fit and good length.
“Flattering fit.”
Bought sale dress; excellent fabric, well made and carefully packaged.
“Great discount in the sale for a beautiful dress.”
Boden clothes are well made and worth the extra cost.
“Boden clothes are so well made and that’s worth the extra cost.”
Consistently quality products with an easy website and prompt delivery.
“Always quality products with easy to use website and prompt deliveries.”
Great delivery and good quality of clothing.
“Great delivery and quality of cloting”
Fit and style are good but the blazer colour did not match expectations.
“The only problem is that the colour is not Chestnut it is dark red.”
Great value service and beautiful products.
“Great value service and beautiful products! Well done!!”
Ordering and delivery were prompt, but the waistcoat did not fit.
“Loved the striped waistcoat BUT unfortunately it didn't fit quite right”
Always great products with superb service.
“Always great products and superb service 😍😍😍”
Company responded promptly and resolved the issue; quality remains great.
“Excellent service resolving my issue.”
Children's clothing were good quality, great value, and well packed.
“The children's clothing were of good quality, and great value.”
Service was helpful, efficient and prompt.
“Helpful, efficient and prompt”
Reviewer describes the clothes as beautiful.
“Beautiful clothes”
Prompt delivery, fast refunds, and consistently excellent quality and style.
“the quality and style is always excellent”
The swimming costume was reported as faulty by reviewer.
“Swimming costume faulty”
Order arrived quickly and reviewer liked the girls' dresses.
“Lovely girls dresses”
Reviewer praises top clothing quality and consistently excellent service.
“Top quality clothing.”
Company was quick and efficient, offering quality clothing.
“A quick and efficient company and quality clothing”
Item quality and delivery were good, but design made dressing tricky.
“Design of the item made putting it on and taking it off a bit tricky”
Helpful customer service resolved stock and sizing, fast delivery followed.
“I found customer service extremely helpful.”
Dress arrived rapidly, with good material and true-to-size fit.
“Rapid delivery . Good quality material dress and true to size .”
Trousers took several months to arrive; customer hadn't expected pre-order.
“I actually didn’t even realise they were “pre-order” when I purchased”
Garment was true to size and had a flattering fit.
“True to size and is a very flattering fit”
Reviewer praises the item's fabulous quality and beautiful design.
“Fabulous quality, beautiful design.”
Reviewer describes the cardigan as gorgeous and stylish.
“Gorgeous stylish cardigan!”
Jumper combines style and quality, meeting the quarter-zip challenge.
“It meets the quarter zip challenge with style and quality only Boden can offer.”
Loves corduroy dresses and finds purchased sweaters fit well and pleasing.
“The sweaters I have purchased fit well I am very pleased with them too.”
Kids' clothes are beautiful, functional and long lasting.
“Beautiful, functional and long lasting kids’ clothes”
Swimsuits looked good, kids loved them and remained durable through lessons.
“They lasted so far through their swim lessons and washings.”
Linen pants are well made and size is accurate.
“These linen pants are very well made and I find the size to be accurate.”
Clothes were wonderful; US shipping avoided carrier tax and arrived quickly.
“arrived quickly and color spot on!”
Ordering was easy and delivery was quick.
“Easy to order, quick delivery”
Coat was well made, thoughtfully designed, and met requirements.
“well thought out and well made.”
Reviewer loves it, praising the fabric and colours.
“Love it, very good fabric ,colors”
Reviewer notes excellent product quality and helpful customer service.
“Excellent quality and customer service.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boden is a UK clothing retailer established in the early 1990s, selling women’s, men’s and children’s apparel via online and catalogue channels. Known for patterned and classic pieces, the brand operates a direct‑to‑customer model with delivery and returns services across the UK and internationally. Customers searching reviews for Boden typically look for notes on garment quality, fit, delivery speed and returns processes.