Reviews Analysed
20
We Collect & Analyse Reviews
Boden
Experiences & Reviews
Boden is a UK clothing retailer established in the early 1990s, selling women’s, men’s and children’s apparel via online and catalogue channels. Known for patterned and classic pieces, the brand operates a direct‑to‑customer model with delivery and returns services across the UK and internationally. Customers searching reviews for Boden typically look for notes on garment quality, fit, delivery speed and returns processes.
Overview & Key Metrics
Positive Sentiment
90%
Latest Review
19d
Overall Rating
4.7
Our Analysis
🎯
Service quality
Delivery and order handling are frequently described as quick and reliable; returns are often handled promptly, though isolated mis‑deliveries occurred.
Share
Strong
21%
💰
Value for money
Reviewers in this set did not comment on pricing or perceived value, so no clear signal on value for money can be drawn.
Share
Mixed
0%
⚡
User experience
A small number of reviews mention the website and ordering as easy and straightforward; data are limited for firm conclusions.
Share
Mixed
4%
🔧
Product quality
Most reviewers praise fabric quality, colour and fit; a few flag fit/length problems that prompted exchanges or returns.
Share
Strong
30%
📞
Communication
Where communication is mentioned, customers report clear updates and fast refunds for returns; only a few reviews comment on this theme.
Share
Mixed
8%
⭐
Overall experience
Overall impressions are mainly positive, with many satisfied customers praising quality and delivery; a small minority report fit or delivery issues.
Share
Strong
38%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 20 verified reviews (September 2025).
Delivered to wrong address
"Parcel photo shows it has been left on someone's doorstep last night despite me be..."
M McDonald
Trustpilot
Sep 30, 2025
Featured for: delivery failure example
Great service
"Great service! Always quick de..."
Mrs K Johnson
Trustpilot
Sep 30, 2025
Featured for: positive service and communication
My purchase was delivered quickly and beautifully packed. Sadly the jacket and trousers were not a good fit. The returns was easy very easy and I was reimbursed almost immediately.
"..."
Andrea Margulies
Trustpilot
Sep 30, 2025
Featured for: returns process and fit issue
I ordered an outfit for my…
"I ordered an outfit for my granddaughters 4th birthday and it arrived very promptly . My daughter was delighted with the goods and the quality is grea..."
Liz stott
Trustpilot
Sep 30, 2025
Featured for: prompt delivery, quality, repeat buyer
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
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Filter by Source
Showing all 20 reviews
All Customer Reviews
Sources: Trustpilot (20) · Quotes shortened · As of: September 2025
M
Mrs J Robbins
trustpilot.com
Sep 30, 2025
A perfect little jumper in every way
A perfect little jumper in every way....
M
M McDonald
trustpilot.com
Sep 30, 2025
Delivered to wrong address
Parcel photo shows it has been left on someone's doorstep last night despite me be...
M
Mrs K Johnson
trustpilot.com
Sep 30, 2025
Great service
Great service! Always quick de...
Z
Zoe Davies
trustpilot.com
Sep 30, 2025
Love this top
...
F
Folasade Lawson
trustpilot.com
Sep 30, 2025
Beautiful shirt and lovely colour.
The shirt was beautiful...
A
Andrea Margulies
trustpilot.com
Sep 30, 2025
My purchase was delivered quickly and beautifully packed. Sadly the jacket and trousers were not a good fit. The returns was easy very easy and I was reimbursed almost immediately.
...
L
LisaE
trustpilot.com
Sep 30, 2025
Easy ordering
Easy ordering, quick delivery, we...
A
Angela Haigh
trustpilot.com
Sep 30, 2025
Great clothing
I just love the qual...
C
CJ
trustpilot.com
Sep 30, 2025
Beautiful quality quirky piece
Beautiful quali...
L
Liz stott
trustpilot.com
Sep 30, 2025
I ordered an outfit for my…
I ordered an outfit for my granddaughters 4th birthday and it arrived very promptly . My daughter was delighted with the goods and the quality is grea...
S
Sarah S
trustpilot.com
Sep 30, 2025
“Standard” dress length ridiculously…
“Standard” dress length ridiculously long (...
M
Maggie Hay
trustpilot.com
Sep 30, 2025
Orders efficiently reliably dealt with
Orders efficiently reliably dealt with. The websi...
G
Guest
trustpilot.com
Sep 30, 2025
Prompt service & various options for…
Prompt service & vario...
v
valerie hosking
trustpilot.com
Sep 30, 2025
Colour,perfect size,length
Colour,perfect size,lengt...
K
K McLean
trustpilot.com
Sep 30, 2025
Beautiful trousers
Beautiful, quality feel trousers - real old style fabric weight. And they FIT AT THE WAIST! Y...
M
Mrs Gray
trustpilot.com
Sep 30, 2025
Great service and quality
Order arrived quickly, well packaged and good quality material. Exactly colour...
P
Phil Feeney
trustpilot.com
Sep 30, 2025
feels lovrly on just to sizr
...
J
Joanne Weston
trustpilot.com
Sep 30, 2025
Fabulous clothing for my grandchildren
Fabulous clothing for my...
J
Joanne k
trustpilot.com
Sep 30, 2025
Beautiful jumper
Beautiful jumper! Very...
J
Julie
trustpilot.com
Sep 30, 2025
Beautiful dress
Beautiful dress. True to size. Will be a perfect dress...
Conclusion
Reviews mainly praise Boden for garment quality, reliable delivery and straightforward returns. Several customers note quick refunds and clear handling of returns, which reduced friction when items did not fit. A minority of reviews point to fit or dress length problems and an isolated delivery left at the wrong address. If shopping with Boden, check size and length notes and keep order/parcel photos for delivery queries; the reviews indicate returns and refunds are usually handled quickly.