Reviews show Boards Direct commonly delivers well‑made boards (glass, cork and Eco‑Sound panels) with careful packaging and responsive staff handling custom orders. Several customers highlight fast delivery and helpful named contacts (for example David, Kelly or Robin) who arranged samples or replacements. A minority reported courier failures, missing parts or delayed shipments; in most of those cases the company corrected the issue after contact. If delivery reliability is critical, check tracking and confirm courier arrangements; the reviews suggest quality products and attentive customer support in most cases.
Examples from available reviews (Aug 2022 – Feb 2026).
Smooth ordering, good delivery, excellent product quality and customer service.
“I am delighted with my purchase from Boards Direct”
Promised next day delivery did not arrive and lacked communication.
“Was sold next day delivery on their website.”
Wrong colour initially sent but staff quickly replaced it and helped.
“initially received the wrong colour due to a mix-up.”
Company responded quickly and provided helpful samples, advice and delivery.
“The company responded very quickly to our enquiry regarding their Eco-sound material range”
Most reviewers report prompt delivery, careful packaging and reliable fulfilment; isolated delivery problems (missing parts or delays) were usually resolved after contact.
A small number of customers mention competitive pricing and perceived good value, but the sample of comments about price is limited.
Many customers describe easy online ordering and straightforward installation; one or two reports noted initial process hiccups that were corrected.
Reviewers consistently praise materials and finish (glass, cork, Eco‑Sound); boards are described as well made, easy to clean and solidly constructed.
Customers cite responsive, helpful staff and named contacts who provided advice, samples or quick follow-up; a few reports noted lack of updates from couriers.
Overall impressions are positive with multiple repeat buyers and recommendations; a small number experienced delivery or fulfilment issues.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Knowledgeable staff, quick delivery and carefully wrapped quality product.
“Very easy to ring through and to speak to a knowledgeable and a helpful human being.”
Regular updates during bespoke design, production and delivery process.
“regular updates on the progression of the design and production”
Great quality cork with very fast, helpful customer service.
“Great quality cork and super fast and helpful customer service - thank you!”
Helpful chat guidance, fast delivery and sturdy, easy to install board.
“David picked up my chat, gave me some options”
Quick service and good quality chalkboard that looks great.
“Good quality chalkboard .Looks great in my kitchen .”
Quality notice boards with prompt issue resolution and excellent customer service.
“Customer Service at it's best.”
Cork board arrived quickly and is excellent quality.
“Board delivered within 2 days.”
Turquoise glass board writes smoothly and cleans easily.
“Writes on very smoothly and easy to clean.”
Company responded quickly and provided helpful samples, advice and delivery.
“The company responded very quickly to our enquiry regarding their Eco-sound material range”
Second purchase with fantastic service and well-made whiteboard.
“Extremely well made Whiteboard .”
Easy ordering and polite customer service with fast, safe delivery.
“Ordering my board was extremely easy”
Urgent boards ordered late and delivered next morning, professional service.
“Ordered them at 5pm and they were delivered the next morning!!!!”
Mobile whiteboard arrived without its base and delivery was delayed over a month.
“delivered without the mobile base.”
Boards Direct replaced an order promptly after courier issues and delivered quickly.
“swift replacement order processed and quick delivery via their own transport.”
Custom order handled with prompt follow-up and smooth delivery.
“Kelly was quick to follow up on requirements for a custom order”
Product as described with on-time delivery and excellent communication.
“Excellent communication regarding order details/transit updates”
Superb metallic boards delivered with excellent customer service.
“Superb metallic boards for my accountancy practice.”
Magnetic whiteboard wallpaper was easy to install and produced great results.
“Loved the magnetic whiteboard “wallpaper” I got from these guys.”
Promised next day delivery did not arrive and lacked communication.
“Was sold next day delivery on their website.”
Wrong colour initially sent but staff quickly replaced it and helped.
“initially received the wrong colour due to a mix-up.”
Staff collected a faulty board and replaced it promptly with extras.
“She arranged to collect the board, sent us a new one and also sent a few extras”
Board was fantastic and easy to hang after delivery issues were resolved.
“Fantastic board, easy to hang”
Cork boards had great quality, fantastic price and excellent service.
“Fantastic price. - Great Quality. - Amazing service.”
Long term customer praising consistently fantastic service and accommodation.
“They've always been able to accomodate our requirements”
Helpful guidance led to timely delivery and positive resident feedback.
“I had helpful service from both Simon and David”
Wrong colour corrected quickly with attentive staff and quality product.
“David sprang into action (answering emails at 11 at night)”
I recently purchased a whiteboard from Boards Direct, and I must say that my experience was wonderful. The website was easy to navigate and had a wide range of boards listed on it. I found the perfect size and style for my office without any hassle.
The delivery process was smooth as well. My order arrived within the promised time frame, neatly packed with no damage or scratches on it.
When I unboxed the board, I noticed that the quality of the product was exceptional. The surface of the board was perfectly smooth and cleanable; it did not leave any ghosting marks or stains after wiping off what had been written.
What impressed me most about Boards Direct is their customer service team. They were very approachable and prompt in responding to my queries when making an inquiry before purchasing which made me confident in ordering through them.. They answered all questions courteously, efficiently guiding me through each step of purchasing online including customisation options available.
Overall, I am delighted with my purchase from Boards Direct - excellent customer service coupled with high-quality products makes this company a great choice for anyone looking for visual display boards
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Boards Direct is a UK-based supplier of visual display products, referenced by customers for whiteboards, glass boards, cork panels and acoustic (Eco‑Sound) materials. The company offers online ordering and custom sizes, serves both commercial and consumer customers, and handles deliveries across the UK.