Reviews show a pattern of fast shipping, straightforward ordering and practical return options (including in‑store returns and prompt refunds) that many customers value. Customer service is often described as helpful, able to change orders or process returns quickly. However, several reviews flag inventory and fulfilment problems: items listed as in stock but delayed, and occasional refusal to share tracking details. A small number of customers reported receiving used or damaged items. Consumers should weigh generally positive delivery and returns experiences against reported stock and communication issues, and consider contacting support to confirm availability before ordering hard‑to‑find items.
Examples from available reviews (Jun 2022 – Feb 2026).
Easy local returns and friendly, fast customer service and shipping.
“handled fast and easy.”
Item listed as in stock but delayed; customer service was polite and helpful.
“they listed something in stock when it wasn’t actively with them”
Very long shipping delay and lack of tracking transparency led to cancellation.
“I was also not told that it would be a delay of 2+ weeks.”
Received used shoes with dirty soles and a tear.
“They sent me pre owned shoes”
Most reviews describe responsive, helpful customer service for returns, size changes and order queries; a minority report slow or unhelpful replies.
Several reviewers mention competitive prices, discounts or compensation for delays; one review criticised token compensation as insufficient.
Ordering and delivery are frequently praised for speed and ease, with many next‑day or two‑day deliveries; a number of reviews cite stock or fulfilment delays.
Most buyers report items arriving undamaged and as described; a small number describe receiving worn or damaged goods contrary to expectations.
Many reviewers praise clear shipment updates and helpful chat support, while some report poor transparency, refusals to share tracking and slow replies.
Overall, reviews are largely positive citing fast shipping, easy returns and good service, though notable negative experiences around stock and communication exist.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Blue Tomato is a one-stop-shop for all your sporting needs. From streetwear to snowboarding and everything in between, Blue Tomato has an impressive range of products that will cater to every possible requirement of its customers.
I recently purchased some snowboard gear from Bue tomato and I must say, I am truly impressed with their services. The website was user-friendly and easy to navigate through, which made my shopping experience quite hassle-free. The product descriptions were concise and informative, which aided me in selecting the right gear as per my requirements.
The delivery time was quick and I received the products on time without any delay or issues. What stood out to me about Blue Tomato’s service was their commitment towards customer satisfaction – they responded promptly when I reached out to them regarding a query about my order.
Their mission statement ‘your ride. our mission.’ rings true throughout the entirety of this store - they are dedicated towards providing quality sports equipment at reasonable prices while prioritizing customer service.
Overall, I had a delightful experience shopping at Blue Tomato – it’s no wonder why they’ve been satisfying customers since 1988!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blue Tomato is a European action-sports retailer and e-commerce operator selling equipment, clothing and accessories for snowboarding, skateboarding, surfing and related streetwear. The company combines an online shop with physical shops in some markets and offers shipping options across regions. Consumers searching reviews typically compare delivery speed, returns policy and customer service performance when evaluating Blue Tomato.