Feedback highlights fast fulfilment and helpful store teams, but also repeated operational issues. Many shoppers mention quick delivery and attentive in-store help. Others describe long delays, cancelled orders, and support requests that go unanswered. A smaller number say items arrived damaged or already used.
Examples from available reviews (Jun 2022 – Mar 2026).
Ordered Monday evening and received the snowboard next morning.
“I ordered a snowboard on monday evening, could not believe when it was delivered next morning on tuesday!”
Order delayed well beyond estimates, forcing cancellation before trip.
“I had to cancel.”
Received used shoes with dirty soles and a tear.
“They sent me pre owned shoes”
Unable to complete purchase due to address issue and no customer support response.
“I have still not received a response from either the LiveChat or Whatsapp”
Reviews split between helpful, responsive staff and breakdowns in order fulfilment. Several describe good in-store support, quick refunds, and size changes handled before shipping. Another group reports payment taken and then cancellation, delivery delays lasting weeks, and complaints that never get resolved.
Many reviewers point to competitive pricing and strong value. Fast delivery often reinforces that feeling. A few say value drops when orders are delayed, items arrive damaged, and compensation stays minimal (including one mention of a 10e gift card).
Many customers find the online ordering process simple, with clear product information. Some mention quick checkout and delivery in two days or even the next day. A minority ran into address or checkout problems and could not get a response from live support while trying to buy.
Most product comments praise the build and materials, especially for clothing and boards. A few standout issues include shoes that arrived used with dirty soles and a tear, and a watch delivered with fingerprints on the screen. Some shipping reports also mention damaged packaging.
Several reviews mention clear updates during ordering, shipping, and delivery. Others describe long gaps, unanswered LiveChat or Whatsapp messages, and late delay notices. One review says support fixed a delay by arranging express shipping.
Experiences are sharply split between smooth purchases and major service failures. Positive reviews focus on fast shipping, helpful staff, and easy returns. Negative ones focus on cancelled orders, long waits for delivery, and support conversations that go nowhere.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Blue Tomato is a one-stop-shop for all your sporting needs. From streetwear to snowboarding and everything in between, Blue Tomato has an impressive range of products that will cater to every possible requirement of its customers.
I recently purchased some snowboard gear from Bue tomato and I must say, I am truly impressed with their services. The website was user-friendly and easy to navigate through, which made my shopping experience quite hassle-free. The product descriptions were concise and informative, which aided me in selecting the right gear as per my requirements.
The delivery time was quick and I received the products on time without any delay or issues. What stood out to me about Blue Tomato’s service was their commitment towards customer satisfaction – they responded promptly when I reached out to them regarding a query about my order.
Their mission statement ‘your ride. our mission.’ rings true throughout the entirety of this store - they are dedicated towards providing quality sports equipment at reasonable prices while prioritizing customer service.
Overall, I had a delightful experience shopping at Blue Tomato – it’s no wonder why they’ve been satisfying customers since 1988!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Blue Tomato is a European retailer for snowboarding, skating, and surfing gear, plus apparel and accessories. Its online shop lists product details, sizing, and shipping info, and takes online payments. The range includes boards, boots, outerwear, backpacks, and branded streetwear across seasonal collections. Blue Tomato also runs physical stores in multiple cities, with local returns and pickup where available.