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We Collect & Analyse Reviews

Birdkids
Experiences & Reviews

Birdkids is a retailer focused on children's toys, craft kits and gifts. It operates an online shop that ships orders to consumers and is commonly used by parents and gift-buyers seeking stationery, activity sets and small toys. This summary is intended to help prospective customers find and interpret independent reviews of Birdkids.

Overview & Key Metrics

Reviews Analysed 21
Positive Sentiment 86%
Latest Review 12d
Overall Rating
4.3

Our Analysis

🎯

Service quality

Most reviewers report fast dispatch, careful packing and friendly, speedy service; a smaller subset describe poor in-store returns or isolated delays.

Share
29%
Strong
💰

Value for money

A few reviewers mention competitive prices and reasonable value for children's items, but the sample of comments on price is small.

Share
6%
Mixed
⚡

User experience

Limited comments on online ordering and product usability; where mentioned, shoppers describe the online shop and ordering as straightforward and positive.

Share
5%
Mixed
🔧

Product quality

Many customers praise product quality, presentation and suitability as gifts; there are isolated reports of incorrect or unwanted replacements.

Share
18%
Strong
📞

Communication

Communication is divided: several reviews note helpful updates and friendly replies, while others report unanswered emails, missed calls and no follow-up.

Share
9%
Mixed
⭐

Overall experience

Overall feedback is mainly positive, with frequent praise for delivery speed and product selection, though some customers had negative support experiences.

Share
32%
Strong

View all 21 public customer reviews – filtered by relevance →

Our Independent Methodology

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Data Collection

We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.

AI Analysis

Our AI detects patterns in genuine customer experiences without modifying content.

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Always Current

Updated regularly with the latest reviews and customer feedback.

All Customer Reviews

Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.

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Showing all 21 reviews

All Customer Reviews

Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025

A
Angel
trustpilot.com Sep 30, 2025

It feels good to shop at Birdkids. Well done.

This is a shop and a team to trust. Seriously, there is no point in buying from Amazon when you have players of this quality, proximity and value. Wel...

G
Gillian Higham
trustpilot.com Sep 30, 2025

Child's birthday present

Lovely product, delivered within a couple...

Y
YJ Collicott
trustpilot.com Sep 30, 2025

competitive prices and fast delivery

competitive prices...

A
Adrian Blackbourn
trustpilot.com Sep 30, 2025

This company run Groovy Sweets which is…

This company run Groovy Sweets which is based at the same site with the same people who fail to answer me...

M
Mrs R J Radley
trustpilot.com Sep 30, 2025

Fabulous items and a fantastic service

Fabulous items and a fant...

F
FF
trustpilot.com Sep 30, 2025

Smooth service

Smooth service, nice communication, lo...

B
Barbara
trustpilot.com Sep 30, 2025

Super Service and Products

I placed my 2nd order with Birdkids and it was just as great as my first order...

C
Caroline Suzanne Suzanna
trustpilot.com Sep 30, 2025

It’s a lovely gift

It’s a lovely gift, only problem is I’m not ver...

S
Suzanne Evans
trustpilot.com Sep 30, 2025

Poor communication no customer service

Signed up to emails never received a subscription email or the discount code. Sent three emails to the company never received a reply really poor cust...

R
Rachel Carver
trustpilot.com Sep 30, 2025

Lovely online shop

Lovely online shop. Great...

S
Sharon
trustpilot.com Sep 30, 2025

Arrived on time happy with the serive

Arrived on time h...

A
Alicia
trustpilot.com Sep 30, 2025

Lovely products and quick delivery.

Lovely products a...

K
KateH
trustpilot.com Sep 30, 2025

Helpful

Helpful, friendly and speedy servi...

R
Rosie
trustpilot.com Sep 30, 2025

Received the wrong craft kit, email raising this ignored

Received the wrong craft kit, contacted the company to raise this and haven't heard anything since. It was a particular kit my...

J
Jay99
trustpilot.com Sep 30, 2025

Very prompt service and quality items

Very prompt service, and really good quality items for grandchildren of varying ages. I h...

F
Frances Williams
trustpilot.com Sep 30, 2025

Great service quick delivery thank you

Great service quick...

M
Mr and Mrs G Davies
trustpilot.com Sep 30, 2025

very pleased with your products

very pleased wi...

C
Cheltlady
trustpilot.com Sep 30, 2025

Prompt communication and delivery

The purchase was a gift so cannot comment on it much, but de...

L
Linda Smith
trustpilot.com Sep 30, 2025

Great products and service

Order, dispatch and delivery was smooth and speedy. My grandchildren were delighted with their package...

M
Miss Shazia Ovaisi
trustpilot.com Sep 30, 2025

Great service

Great service - lovely prod...

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Conclusion

Across the reviews, Birdkids is most often praised for quick dispatch, careful packaging and generally good product quality. Multiple reviewers highlight reasonable prices and items that work well as gifts. However, a notable minority report problems with communication—unanswered emails, phone calls and occasional order substitutions or wrong items. Prospective buyers who prioritise fast delivery and product variety will find many positive experiences; customers for whom after-sales communication is critical should weigh the mixed reports and consider contacting Birdkids before ordering.