Across the reviews, Birdkids is most often praised for quick dispatch, careful packaging and generally good product quality. Multiple reviewers highlight reasonable prices and items that work well as gifts. However, a notable minority report problems with communication—unanswered emails, phone calls and occasional order substitutions or wrong items. Prospective buyers who prioritise fast delivery and product variety will find many positive experiences; customers for whom after-sales communication is critical should weigh the mixed reports and consider contacting Birdkids before ordering.
Examples from available reviews (Nov 2021 – Feb 2026).
Repeat customer praises fast delivery, good prices and products.
“Super fast delivery, great prices and fantastic products.”
Reviewer experienced no replies and poor communication about substituted item.
“Sent three emails to the company never received a reply”
Customer reports unanswered messages and unresponsive phone service.
“fail to answer messages, emails and the phone”
Store refused exchanges and returned money, leaving the customer dissatisfied.
“I thought this was really bad service and wouldn’t want anyone to experience it.”
Most reviewers report fast dispatch, careful packing and friendly, speedy service; a smaller subset describe poor in-store returns or isolated delays.
A few reviewers mention competitive prices and reasonable value for children's items, but the sample of comments on price is small.
Limited comments on online ordering and product usability; where mentioned, shoppers describe the online shop and ordering as straightforward and positive.
Many customers praise product quality, presentation and suitability as gifts; there are isolated reports of incorrect or unwanted replacements.
Communication is divided: several reviews note helpful updates and friendly replies, while others report unanswered emails, missed calls and no follow-up.
Overall feedback is mainly positive, with frequent praise for delivery speed and product selection, though some customers had negative support experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Customer praises Birdkids' trustworthy service and product quality.
“This is a shop and a team to trust.”
Product arrived within a couple of days and met expectations.
“Lovely product, delivered within a couple of days of ordering.”
Competitive prices and fast delivery impressed the customer.
“competitive prices and fast delivery”
Customer reports unanswered messages and unresponsive phone service.
“fail to answer messages, emails and the phone”
Reviewer praises the items and commends the service.
“Fabulous items and a fantastic service, thank you 😊”
Smooth service with good communication and carefully packed items.
“Smooth service, nice communication, lovely items carefully packed.”
Repeat customer praises fast delivery, good prices and products.
“Super fast delivery, great prices and fantastic products.”
Gift was lovely but reviewer struggled with origami assembly.
“It’s a lovely gift, only problem is I’m not very good at oragami”
Reviewer experienced no replies and poor communication about substituted item.
“Sent three emails to the company never received a reply”
Online shop provided a great item with fast delivery.
“Lovely online shop. Great item with fast delivery.”
Order arrived on time and reviewer was happy with service.
“Arrived on time happy with the serive”
Products were lovely and delivery was quick.
“Lovely products and quick delivery.”
Service was helpful, friendly and speedy; reviewer would recommend.
“Helpful, friendly and speedy service!”
Customer received wrong kit and received no response from company.
“Received the wrong craft kit”
Prompt service and good quality items, with reasonable prices.
“Very prompt service, and really good quality items”
Great service and quick delivery, reviewer thanked the seller.
“Great service quick delivery thank you”
Reviewer says they are very pleased with the products.
“very pleased with your products”
As a gift, delivery was prompt, well packaged with good updates.
“delivery was prompt, packaged well and good updates throughout.”
Smooth order and delivery; grandchildren delighted with the package.
“Order, dispatch and delivery was smooth and speedy.”
Service was great, products lovely, and delivery on time.
“Great service - lovely products and delivered on time.”
I like to draw and colour. I was shopping in the city and i had gone to Birdkids and there were some brown colouring books that i really wanted to get. However, when I was colouring on the books, I had gotten a marker on it and it did not come out, so I decided that I would take it back to get money back or maybe even another colouring book because I don't have much money. When i got there, they said that they do not take items back for any kind of thing, so they just gave me my money back. I thought this was really bad service and wouldn’t want anyone to experience it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Birdkids is a retailer focused on children's toys, craft kits and gifts. It operates an online shop that ships orders to consumers and is commonly used by parents and gift-buyers seeking stationery, activity sets and small toys. This summary is intended to help prospective customers find and interpret independent reviews of Birdkids.