Many customers mention quick dispatch, careful packaging, and friendly, helpful staff. Reviews often point to steady product quality and competitive prices. A smaller but noticeable group describe unanswered messages, incorrect kits, and problems with exchanges.
Examples from available reviews (Nov 2021 – Mar 2026).
Smooth service with good communication and carefully packed items.
“Smooth service, nice communication, lovely items carefully packed.”
Customer praises Birdkids' trustworthy service and product quality.
“This is a shop and a team to trust.”
Customer reports unanswered messages and unresponsive phone service.
“fail to answer messages, emails and the phone”
Store refused exchanges and returned money, leaving the customer dissatisfied.
“I thought this was really bad service and wouldn’t want anyone to experience it.”
Several reviews mention fast processing, quick delivery, and careful packing. Some reviewers specifically describe staff as helpful and quick to respond. One isolated review describes a refused exchange and dissatisfaction.
Several customers point to competitive pricing and good value. These comments often come alongside praise for fast delivery.
Many reviewers describe an easy online order process, clear dispatch updates, and on-time delivery. One reviewer mentioned trouble assembling an origami gift, a rare note on usability.
Many reviews describe the products as lovely, well made, and reliable. Repeat buyers also note consistent quality across multiple orders.
A clear group of reviews mention emails going unanswered, calls not returned, and kits arriving incorrect or substituted. Other reviewers describe communication as clear and positive when everything ran as expected.
Reviews lean strongly positive on fulfilment and product quality. A smaller cluster of communication and returns problems accounts for most negative feedback and makes the picture more polarised.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Customer praises Birdkids' trustworthy service and product quality.
“This is a shop and a team to trust.”
Product arrived within a couple of days and met expectations.
“Lovely product, delivered within a couple of days of ordering.”
Competitive prices and fast delivery impressed the customer.
“competitive prices and fast delivery”
Customer reports unanswered messages and unresponsive phone service.
“fail to answer messages, emails and the phone”
Reviewer praises the items and commends the service.
“Fabulous items and a fantastic service, thank you 😊”
Smooth service with good communication and carefully packed items.
“Smooth service, nice communication, lovely items carefully packed.”
Repeat customer praises fast delivery, good prices and products.
“Super fast delivery, great prices and fantastic products.”
Gift was lovely but reviewer struggled with origami assembly.
“It’s a lovely gift, only problem is I’m not very good at oragami”
Reviewer experienced no replies and poor communication about substituted item.
“Sent three emails to the company never received a reply”
Online shop provided a great item with fast delivery.
“Lovely online shop. Great item with fast delivery.”
Order arrived on time and reviewer was happy with service.
“Arrived on time happy with the serive”
Products were lovely and delivery was quick.
“Lovely products and quick delivery.”
Service was helpful, friendly and speedy; reviewer would recommend.
“Helpful, friendly and speedy service!”
Customer received wrong kit and received no response from company.
“Received the wrong craft kit”
Prompt service and good quality items, with reasonable prices.
“Very prompt service, and really good quality items”
Great service and quick delivery, reviewer thanked the seller.
“Great service quick delivery thank you”
Reviewer says they are very pleased with the products.
“very pleased with your products”
As a gift, delivery was prompt, well packaged with good updates.
“delivery was prompt, packaged well and good updates throughout.”
Smooth order and delivery; grandchildren delighted with the package.
“Order, dispatch and delivery was smooth and speedy.”
Service was great, products lovely, and delivery on time.
“Great service - lovely products and delivered on time.”
I like to draw and colour. I was shopping in the city and i had gone to Birdkids and there were some brown colouring books that i really wanted to get. However, when I was colouring on the books, I had gotten a marker on it and it did not come out, so I decided that I would take it back to get money back or maybe even another colouring book because I don't have much money. When i got there, they said that they do not take items back for any kind of thing, so they just gave me my money back. I thought this was really bad service and wouldn’t want anyone to experience it.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Birdkids is a UK-based online retailer that sells children’s craft kits and paper activity sets. The range includes origami kits, themed activity boxes, and gift sets for young children. Product pages show age guidance, what’s included, and basic assembly details. Customers order through the online checkout, with delivery to UK addresses via standard carriers. Support is available by email and phone for order questions and help.