Reviews show a pattern of fast fulfilment, frequent tracking updates and many customers receiving authentic, well-packaged items. Several reviewers highlight competitive pricing and occasional certificates of authenticity. However, there are recurring complaints about cancelled orders, poor explanations for refunds and an isolated but serious issue with damaged goods and disputed liability. If considering a purchase, weigh the positives — fast shipping and value — against the risk of order cancellation or difficult dispute resolution; keep order confirmations and photo evidence handy for any claims.
Examples from available reviews (Nov 2021 – Feb 2026).
Damaged boots and company charged for replacement postage, then denied liability.
“I suffered a double loss and this has been my worst shopping experience in my life.”
Prompt delivery with frequent updates from Biffi and DHL.
“plenty of updates from both Biffi and DHL.”
Order cancelled due to pricing mistake; seller refused alternative sizes.
“THEY MADE A MISTAKE LISTING THAT PRICE”
Returns were straightforward and Biffi covered return costs.
“all of the costs for the return were covered by Biffi themselves”
Customers report both prompt, helpful support and fast returns handling, but others describe cancelled orders or unhelpful responses to problems.
Multiple reviewers note lower prices and discounts compared with other retailers; a minority report issues with price listings or extra shipping costs.
Most reviews describe quick order processing, fast international delivery and neat packaging; a smaller set report delays, cancellations or order mishandling.
Majority of reviewers received authentic, well-packaged items (some with authenticity certificates); isolated reports note damaged or faulty goods on arrival.
Many customers mention timely replies and clear tracking updates; several others report poor or absent communication around cancellations and refunds.
Overall impressions are largely positive on delivery and product authenticity, yet a notable minority describe cancelled orders or unresolved complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Excellent service, reasonable prices and fast shipping; reviewer satisfied.
“The service was excellent”
Prompt delivery with frequent updates from Biffi and DHL.
“plenty of updates from both Biffi and DHL.”
Beautiful packaging and very fast DHL Express shipping.
“beautiful packaging of my order.”
Great communication, fast postage and an authentic product.
“beautiful legitimate product”
Item was authentic, well packaged and delivered promptly.
“authentic item!”
Best price and extremely fast shipping to Sydney.
“Best price out of any other online retailer”
Prompt customer service and very fast processing and delivery.
“Customer service was prompt”
Significantly cheaper sneakers with quick confirmation and next-day delivery.
“Sneakers £200 less than anywhere else”
Item was not sent and replacement was not provided.
“they never sent out.”
Order cancelled due to pricing mistake; seller refused alternative sizes.
“THEY MADE A MISTAKE LISTING THAT PRICE”
Authentic Stone Island jacket arrived in two days.
“authentic item”
Wallet arrived in perfect condition with authenticity certificate.
“certificate of authenticy.”
Received a good quality discounted product and helpful customer support.
“good quality product”
Genuine high-end product delivered in four business days from Italy.
“high end products cheaper than other website.”
Good price, fast fulfilment and shipping, and well packed pants.
“really fast order fulfilment and shipping to Australia”
Returns were straightforward and Biffi covered return costs.
“all of the costs for the return were covered by Biffi themselves”
Orders were cancelled and reviewer criticised the website.
“They cancelled my orders”
Quick delivery and a great quality product recommended.
“Quick delivery and great quality product”
Express delivery failed, order cancelled and refunded with no explanation.
“They cancelled the order and issued a refund with no explanation.”
Reviewer regretted ordering and will not order again.
“BIG MISTAKE ordering from them”
Ordered sneakers and they arrived four days later; reviewer happy.
“I am very happy.”
This was my first online shopping experience and probably the last after the frustrations I suffered from this company. After spending some time on their website, I had no doubt I would receive the right products. I ordered a pair of boots that was supposed to be a gift for someone, and when I received the package, it was all damaged. I contacted the company and they said they would send me a replacement, but I had to pay for shipping again. The shipping was almost as much as the boots. When I received the new pair, one of them was already damaged. I contacted customer service and they asked me to take a photo of the damaged boot, which I did. After that, she claimed that I was responsible for the damage and they were not liable. I suffered a double loss and this has been my worst shopping experience in my life.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Biffi Boutiques is an online retail name that appears in consumer marketplaces for designer clothing, footwear and accessories. People searching reviews typically look for information on shipping speed, authenticity, pricing and returns policies when evaluating this retailer.