Reviews Analysed
21
We Collect & Analyse Reviews
Bibloo
Experiences & Reviews
Bibloo is an online fashion retailer operating an e-commerce site that sells clothing, shoes and accessories to European customers. The platform lists branded and discounted items, handles online orders, shipping and returns, and accepts common online payments. Shoppers typically interact with the business via the website, email, phone or courier services when returning items or seeking refunds.
Overview & Key Metrics
Positive Sentiment
33%
Latest Review
27d
Overall Rating
2.5
Our Analysis
🎯
Service quality
Numerous reviews describe delayed shipments, long refund waits and inconsistent return handling; a minority praise swift dispatch and accurate orders.
Share
Weak
25%
💰
Value for money
Many customers flag substantial shipping and return costs (examples cited: €8–€14) and fluctuating prices; some shoppers report good bargains.
Share
Weak
12%
⚡
User experience
User reports vary: some praise clear tracking and rapid dispatch, others report misleading delivery estimates and site or order confusion.
Share
Mixed
3%
🔧
Product quality
Several buyers confirm authentic, well-described products; others report receiving wrong items or mismatched sizes that require returns or refunds.
Share
Mixed
12%
📞
Communication
Frequent complaints about slow or absent email replies, unhelpful phone support and chat-only responses; a smaller set report prompt, helpful contact.
Share
Weak
18%
⭐
Overall experience
Reviews are divided: some customers report smooth purchases and accurate items, while many describe refund delays, costly returns and poor support.
Share
Weak
31%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (December 2021 – September 2025).
Extremely rude and unhelpful customer…
"Extremely rude and unhelpful customer service. They offer zero help and blame the customer. I returned some items, which the company received on the 9..."
Nico
Trustpilot
Sep 30, 2025
Featured for: detailed refund and customer-service complaint
Would highly recommend Bibloo
"Ordered 14 items for €66 including €8 postage. The delivery company messed up a bit so the items arrived in 8 days...."
BAH
Trustpilot
Sep 30, 2025
Featured for: positive purchase, good communication
They Sent Me Wrong Item
"*Edited* I never wrote a review here before because so far I live in Germany, I did not have any problem with other online shop platforms. But with th..."
Isnani
Trustpilot
Sep 30, 2025
Featured for: wrong item, no seller response
Return on your expenses to Czech Republic
"You think, that you order from a Dutch e-shop, then you want to return the goods and you come af..."
Helena
Trustpilot
Sep 30, 2025
Featured for: high return costs, cross-border issue
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
T
Tracy Martin
trustpilot.com
Sep 30, 2025
Absolute scammers
Absolute scammers, wouldn't...
B
Ben
trustpilot.com
Sep 30, 2025
Excellent
Fast delivery, great service and authentic pr...
W
Wim van der Stelt
trustpilot.com
Sep 30, 2025
Don’t buy from them
Don’t buy from them. Worsest service i have ever experienced when something needs to be returned. 1. Pay €14 shipment cost 2. Althoug...
Z
Zach Zumpano
trustpilot.com
Sep 30, 2025
Great experience
I nearly didn't order because of the reviews here -- so I felt compelled to write that I had a great experience. Order arrived fast, got exactly what...
O
Oscar Werner Markussen
trustpilot.com
Sep 30, 2025
Was a little suspicious with the…
Was a little suspicious with the mediocre ratings....
I
Isnani
trustpilot.com
Sep 30, 2025
They Sent Me Wrong Item
*Edited* I never wrote a review here before because so far I live in Germany, I did not have any problem with other online shop platforms. But with th...
B
BAH
trustpilot.com
Sep 30, 2025
Would highly recommend Bibloo
Ordered 14 items for €66 including €8 postage. The delivery company messed up a bit so the items arrived in 8 days....
D
Diogo Lucchini
trustpilot.com
Sep 30, 2025
Delay, no email answer
I purchased a blouse on May 10th and as of today, May 18th, I have not received any email regarding the shipment of my order. I tried to contact you v...
R
Rob Garcia
trustpilot.com
Sep 30, 2025
This was the first time ordering…
This was the first time ordering something from Bibloo.com and to be honest I looked at some reviews on Trustpilot and was a little unsure whether to...
E
Eamon Quinlan
trustpilot.com
Sep 30, 2025
Bibloo NL is not in NL…
I ordered some gloves from Bibloo.nl. I thought the company was based in The Netherlands but it is in fact in Czechoslovakia. The service seems fine o...
N
Nico
trustpilot.com
Sep 30, 2025
Extremely rude and unhelpful customer…
Extremely rude and unhelpful customer service. They offer zero help and blame the customer. I returned some items, which the company received on the 9...
T
Tamás Koller
trustpilot.com
Sep 30, 2025
FULLY DIFFERENT SHOE compared to the picture of the advertisement rand spending back is a struggle.
FULLY DIFFERENT SHOE compared to the picture of the advertise...
H
Helena
trustpilot.com
Sep 30, 2025
Return on your expenses to Czech Republic
You think, that you order from a Dutch e-shop, then you want to return the goods and you come af...
M
Mateja
trustpilot.com
Sep 30, 2025
Still no refund and no feedback - order 2298056467
2298056467 I ordered Tom Taylor trousers, but due to a wrong size I returned them to Bibloo ( address for return-Ana Kuntarič s.p. EXPANDECO-BIBLOO -...
B
Baine
trustpilot.com
Sep 30, 2025
14 days and still waiting for delivery
Ordered and paid shoes, they sent me an email in which they informed me that the shoes will be handed over to the delivery company within 3 business d...
L
LJ
trustpilot.com
Sep 30, 2025
happy so far
I've ordered designer jeans twice on bibloo. Both times they were dispatched in 24 hours as promised, and delivered a few days later. Tracking details...
D
Dani Donev
trustpilot.com
Sep 30, 2025
Full S*it - don't shop here.
Extremely incompetent staff, but mostly on the site they lie about the delivery, it says 24 hours delivery, but it actually comes after 7 days and may...
k
klara
trustpilot.com
Sep 30, 2025
Every order shipping takes a lot of…
Every order shipping...
U
Unhappy client
trustpilot.com
Sep 30, 2025
Still no refund for returned product - order 2199587569
I ordered a pair of Camper shoes in October, but due to a wrong size I returned them to Bibloo - the return was paid by me. I received an e-mail that...
K
Kai De Tollenaere
trustpilot.com
Sep 30, 2025
Order 2195260126
Order 2195260126 Bought a Vans backpack, got an email my order isn’t approved due the country. Had to pay through another website. I told them i jus...
Conclusion
Reviews show a clear split: multiple customers praise fast dispatch, genuine products and helpful replies, while many others report slow deliveries, unresolved refunds and difficult returns. Common specifics include paying notable return or postage fees (examples cited: around €8–€14), occasional wrong items or sizing issues, and limited or delayed responses from support. If you consider buying, check the shipping and return cost for your country, keep proof of postage and consider payment methods with buyer protection. For returns or disputes, several reviewers report success using third-party payment resolution (for example PayPal).