Many customers mention quick delivery, careful drivers, and products that match expectations for finish and price. A large group of reviews also describes wrong or missing parts, cancelled deliveries, and weak after-sales handling. Several reviewers report faults early on and say warranty or replacement requests were refused. Experiences split sharply between smooth purchases and long-running disputes.
Examples from available reviews (Nov 2021 – Mar 2026).
Helpful service and courteous delivery; product looks great installed.
“the delivery guy was humble courteous”
Product is great, good price and delivered in a few days.
“Super product”
Multiple wrong parts and very poor after-sales service over weeks.
“after sales service is in “Laurel & Hardy” territory!”
Shower head paint peeled after three months; company refused to accept fault.
“Paint coming off my shower head after 3 months”
Reviews point to two clear service experiences. Many describe on-time delivery, helpful drivers, and quick refunds or replacements. Another recurring set reports cancelled or delayed deliveries, lost shipments, wrong parts, and after-sales support being refused.
Many reviewers call the pricing competitive and the items good value. Some say the quality is high for the price. Others feel the value drops because of extra delivery or return fees and warranty disputes that were not resolved.
Customers often describe easy online ordering, careful packaging, and fast delivery. A smaller group mentions unclear or poor instructions and trouble fitting items. Reviews also repeatedly note inaccurate website stock levels that led to cancelled orders and wasted installation time.
Many reviews highlight solid materials, good finishes, and products that match the listings. Other accounts describe faults appearing within months, peeling paint, glue showing at joins, and cracked surfaces. Several reviewers say warranty or replacement was refused for these issues.
Some customers report clear updates before delivery and responsive contact before buying. A strong negative theme describes missed replies, couriers being blamed, calls being cut off, and claims of poor support or charged support lines. Stock and delivery updates come up often in both positive and negative comments.
Feedback is split between orders that go smoothly and problems that remain unresolved. Positive reviews focus on quick delivery and good product quality. Negative reviews centre on incorrect or missing parts, return fees, and poor after-sales fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Great service throughout and delivery driver communicated before delivery.
“Great service from start to finish”
Team informed me of slight delivery delay; product looks beautiful.
“kept me informed of the delivery”
Helpful staff but carrier lost consignments causing nearly three weeks' delay.
“their preferred carrier somehow “lost” first two consignments”
Product arrived quickly and is of great quality.
“Fast delivery super quality!”
Sent used/damaged items, returned but received same items; no support.
“they have sent back the SAME second-hand shower tray”
Charged £40 return fee and possible undisclosed restocking fees.
“Wanted £40 for return within 14 return window”
Poor customer service and difficulties obtaining a refund for a waste seal.
“Rubbish customer service”
Awful communication and blame-shifting; they charge to call for support.
“Awful communication”
Received wrong item and customer service failed to resolve issue.
“Horrendous customer service”
Refused warranty replacement and charged for helpline calls, causing multiple errors.
“Absolutely Terrible service.”
Received damaged bath tap; company refused replacement or refund.
“Sent a faulty bath tap system which was bent and unusable.”
Reviewer reports diabolical customer service and poor product durability.
“Customer service is diabolical and products fall apart after a few weeks of use.”
Paid for next-day delivery but parcel arrived late with partial refund offered.
“paid premium fees of £79 for next-day delivery to arrive on Saturday”
Website showed stock but items were unstocked and delivery cancelled last minute.
“They have items on their website that they don’t stock.”
Reviewer experienced horrific customer service and warns others to avoid.
“horrific customer service avoid at all cost”
Denied refund within returns period and reasons changed to withhold money.
“No refund despite being within my time frame of returns.”
Reviewer couldn't reach support, missed refund deadline, and alleges scam.
“My email bounced back. I called 3 times (two times I was hung up on”
Smart toilet failed two months after installation and remains unresolved six months later.
“I bought expensive smart toilet which failed 2 maths after installation.”
Countertop sink surface cracked and warranty claim denied for water ingress.
“although the unit was under warranty, it was not covered for water ingress”
Delivery cancelled last minute and goods arrived damaged with wrong replacements.
“Last minute cancellation of a confirmed delivery”
Poor Customer Service!!
We have been attempting to get a problem fixed with a malfunctioning steam cabin that we bought from Better Bathrooms online firm rectified for almost a year now.
We called them multiple times about it and they told us that they would send someone out to fix it, but no one ever came.
Eventually, we phoned the local TV station and broadcast our tale about how horrible their customer service was.
It was only then that the agency started to provide us with some kind of response, but after all of this hassle, they still haven't solved our problem...
can somebody help us
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Better Bathrooms is a UK online retailer focused on bathroom products and fittings. The range includes baths, showers, toilets, taps, bathroom furniture, mirrors, and tiles. Product pages usually show dimensions, technical specs, and installation details for homeowners and trade buyers. The company sells across the UK and uses third-party couriers to deliver from warehouse sites. Common related search terms include bathroom fittings, shower enclosures, bathroom furniture, taps, and sanitaryware.