Reviews show frequent praise for product quality and delivery care — many customers report good-looking baths, doors and mirrors arriving in good condition. Common strengths cited include competitive pricing, prompt replacements and helpful delivery crews. Recurring issues concern delivery scheduling, carrier reliability and occasional late or unclear communications; a few customers report unresolved service visits or stock cancellations. If considering an order, check delivery slot confirmations, inspect items on arrival and keep records of communications to help resolve any issues quickly.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer service failed to fix a malfunctioning steam cabin for nearly a year.
“Poor Customer Service!!”
They provided replacement for damaged item and excellent customer service.
“sent us a replacement with no quibble”
Delivery arrived on wrong date and caused pallet disposal issues.
“Delivery still arrived on 18/9/25.”
Good quality items, prompt refund and polite delivery; replacement sent quickly.
“Money refunded next day.”
Most reviews praise delivery performance and helpful delivery crews; a minority report missed appointments, long delays or unresolved service visits.
Multiple reviewers cite competitive prices and good value, often noting price alongside solid product quality.
Ordering is often described as straightforward, but some customers report confusing instructions, web booking errors and poor fitting guidance.
Product quality is frequently commended (baths, doors, mirrors); isolated faults occur but are commonly followed by replacements or refunds.
Many customers note useful pre-delivery contact and follow-up emails; a smaller group point to late notices or slow responses.
Most reviewers report a positive end-to-end experience, with several recommending the company; some cite delivery or stock problems as negatives.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Great service throughout and delivery driver communicated before delivery.
“Great service from start to finish”
Team informed me of slight delivery delay; product looks beautiful.
“kept me informed of the delivery”
Helpful staff but carrier lost consignments causing nearly three weeks' delay.
“their preferred carrier somehow “lost” first two consignments”
Product arrived quickly and is of great quality.
“Fast delivery super quality!”
Sent used/damaged items, returned but received same items; no support.
“they have sent back the SAME second-hand shower tray”
Charged £40 return fee and possible undisclosed restocking fees.
“Wanted £40 for return within 14 return window”
Poor customer service and difficulties obtaining a refund for a waste seal.
“Rubbish customer service”
Awful communication and blame-shifting; they charge to call for support.
“Awful communication”
Received wrong item and customer service failed to resolve issue.
“Horrendous customer service”
Refused warranty replacement and charged for helpline calls, causing multiple errors.
“Absolutely Terrible service.”
Received damaged bath tap; company refused replacement or refund.
“Sent a faulty bath tap system which was bent and unusable.”
Reviewer reports diabolical customer service and poor product durability.
“Customer service is diabolical and products fall apart after a few weeks of use.”
Paid for next-day delivery but parcel arrived late with partial refund offered.
“paid premium fees of £79 for next-day delivery to arrive on Saturday”
Website showed stock but items were unstocked and delivery cancelled last minute.
“They have items on their website that they don’t stock.”
Reviewer experienced horrific customer service and warns others to avoid.
“horrific customer service avoid at all cost”
Denied refund within returns period and reasons changed to withhold money.
“No refund despite being within my time frame of returns.”
Reviewer couldn't reach support, missed refund deadline, and alleges scam.
“My email bounced back. I called 3 times (two times I was hung up on”
Smart toilet failed two months after installation and remains unresolved six months later.
“I bought expensive smart toilet which failed 2 maths after installation.”
Countertop sink surface cracked and warranty claim denied for water ingress.
“although the unit was under warranty, it was not covered for water ingress”
Delivery cancelled last minute and goods arrived damaged with wrong replacements.
“Last minute cancellation of a confirmed delivery”
Poor Customer Service!!
We have been attempting to get a problem fixed with a malfunctioning steam cabin that we bought from Better Bathrooms online firm rectified for almost a year now.
We called them multiple times about it and they told us that they would send someone out to fix it, but no one ever came.
Eventually, we phoned the local TV station and broadcast our tale about how horrible their customer service was.
It was only then that the agency started to provide us with some kind of response, but after all of this hassle, they still haven't solved our problem...
can somebody help us
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarised without changing the content of reviews.
Better Bathrooms is a UK-based online retailer of bathroom fixtures and accessories, selling items such as baths, shower doors, toilets, mirrors, taps and related fittings. The site offers online ordering, delivery services and customer support for domestic bathroom projects. People searching for reviews typically look for information on delivery reliability, product quality, returns and after-sales handling.