Reviews Analysed
21
We Collect & Analyse Reviews
BestVetCare
Experiences & Reviews
BestVetCare is presented online as a retailer of pet medications and supplies. Consumers researching the company typically look for information about product authenticity, shipping origin and times, customer support responsiveness, and subscription/autoship options.
Overview & Key Metrics
Positive Sentiment
57%
Latest Review
13d
Overall Rating
3.3
Our Analysis
🎯
Service quality
Several reviewers praise helpful, knowledgeable staff and reliable fulfilment; a minority report unhelpful or slow support during order problems.
Share
Strong
12%
💰
Value for money
Many reviewers note lower prices versus local suppliers and perceived savings; some nevertheless question trade-offs related to product origin.
Share
Strong
10%
⚡
User experience
Common comments on shipping and ordering: many report dependable autoship and timely deliveries, while several describe cancellations and long delays.
Share
Mixed
23%
🔧
Product quality
Multiple customers report effective treatments (for example Bravecto); a smaller group alleges ineffective or non‑genuine products requiring further investigation.
Share
Strong
13%
📞
Communication
Frequent complaints about unresponsive support, verification calls not answered and limited transparency; some reviewers did report eventual resolution after contact.
Share
Weak
15%
⭐
Overall experience
Reviews range from long‑term satisfied customers citing good results to frustrated users reporting cancellations, delays and authenticity concerns.
Share
Mixed
27%
Our Independent Methodology
How we analyse customer reviews without bias
Data Collection
We analyse public reviews from verified platforms like Google, Trustpilot, and Facebook.
AI Analysis
Our AI detects patterns in genuine customer experiences without modifying content.
100% Independent
Zero company influence. No payments, no bias — just real customer voices.
Always Current
Updated regularly with the latest reviews and customer feedback.
Featured Customer Experiences
Representative examples from 21 verified reviews (October 2022 – September 2025).
Their prices and service can't be beat
"Their prices and service can't be beat. I have used this company for many years. It does take a little longer to get the items but just plan according..."
D. Chase
Trustpilot
Sep 30, 2025
Featured for: Positive on price and service
Best Vet Care
"Best Vet Care: I have ordered almost 400.00 worth of products from you in 2023. I should have known better! We are a small animal shelter and hold acc..."
Dana Caplan
Trustpilot
Sep 30, 2025
Featured for: Alleges fraudulent, ineffective products
Horrible customer service. Cancelled my order for no reason.
"Horrible customer service. I first time EVER placed an order through this website. It was few items for stray kittens I rescued. So put all my informa..."
Юлия Литош
Trustpilot
Sep 30, 2025
Featured for: Cancelled order customer service failure
I ordered Bavecto to be used off-label…
"I ordered Bavecto to be used off-label for animals suffering from mange, so I was aware that this needs to ship from overseas as I do not have a presc..."
Martina Kracikova
Trustpilot
Sep 30, 2025
Featured for: Mixed verification calls then satisfied
All Customer Reviews
Filtered, experience-based customer reviews from public sources; vague and duplicate submissions removed.
Filter by Rating
Filter by Source
Showing all 21 reviews
All Customer Reviews
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: September 2025
P
Patty Leftwich
trustpilot.com
Sep 30, 2025
Years of reliable ordering
I have ordered my pet flea, tick and heartworm meds for many years from bestvetcare.com. Def...
J
JDS USA
trustpilot.com
Sep 30, 2025
The price was great
The price was great, but you get what you pay for. Product is a version from another country. May not be the same as marketed in the USA. The package...
S
Susan Merrill
trustpilot.com
Sep 30, 2025
I ordered Simparica for my dog on…
I ordered Simparica for my dog on 6/2/25. After wondering where the product was, I got the tracking number only to find out that it was shipped today,...
L
Lanita Hammons
trustpilot.com
Sep 30, 2025
I have been using this company for my…
I have been using this company for my cats flea plus medication " Bravecto plus " for years now, and have never had a problem. There...
T
Tara
trustpilot.com
Sep 30, 2025
Strong possibility is not legit
Strong possibility is not legit! I did a website search on this company & found out it is based in Turks and...
J
Jean Gift
trustpilot.com
Sep 30, 2025
I have being using the company now for…
I have being using the company now for awhile for bravecto and it works great for my 2 dog.. shipping...
D
Dana Caplan
trustpilot.com
Sep 30, 2025
Best Vet Care
Best Vet Care: I have ordered almost 400.00 worth of products from you in 2023. I should have known better! We are a small animal shelter and hold acc...
D
DMorris
trustpilot.com
Sep 30, 2025
Great Prices and Shipping
I have been ordering Bravecto for my cats for many years and they never have fleas or parasite issues. Their prices are amazing and I us...
L
Leilani Hover
trustpilot.com
Sep 30, 2025
This company is a scam
This company is a scam! Tried to order twice. Order appeared to go through. Then canceled for n...
M
Martina Kracikova
trustpilot.com
Sep 30, 2025
I ordered Bavecto to be used off-label…
I ordered Bavecto to be used off-label for animals suffering from mange, so I was aware that this needs to ship from overseas as I do not have a presc...
D
Dianne Castelli
trustpilot.com
Sep 30, 2025
BUYER BEWARE!!!
BUYER BEWARE!!!! The medications for your pets are cheaper here, because THEY ARE NOT MADE IN THE US...
K
KW in TN
trustpilot.com
Sep 30, 2025
Too many questionable, red flag issues
Placed an order. Received email to contact them before they would ship my product. The email said to contact them M-S 9a-6p CST. I’m a true US souther...
R
Rebecca Pacifico
trustpilot.com
Sep 30, 2025
Horrible company, will not fill orders
Tried to buy dewormer liquid for feral cats in my yard and the entire process was a nightmare. They sent an email saying they needed to “confirm” my o...
D
D. Chase
trustpilot.com
Sep 30, 2025
Their prices and service can't be beat
Their prices and service can't be beat. I have used this company for many years. It does take a little longer to get the items but just plan according...
C
Craig Sellers
trustpilot.com
Sep 30, 2025
I Don't Worry About Fleas Anymore!
We have two dogs that are more inside dogs than outside dogs but they still manage to get fleas and ticks. A few years ago the flea problem was so bad...
�
Юлия Литош
trustpilot.com
Sep 30, 2025
Horrible customer service. Cancelled my order for no reason.
Horrible customer service. I first time EVER placed an order through this website. It was few items for stray kittens I rescued. So put all my informa...
G
George
trustpilot.com
Sep 30, 2025
A great company shipping is not to bad…
A great company shipping is not to bad the product...
W
William
trustpilot.com
Sep 30, 2025
I get my dog's medicine ahead of when I…
I get my dog's medicine...
M
Marie
trustpilot.com
Sep 30, 2025
Bravecto
I have been ordering Bravecto flea control for my cats for several...
T
Thomas Becker
trustpilot.com
Sep 30, 2025
Great prices
Great prices, quality pro...
Conclusion
Reviews show a clear split: many customers praise low prices, subscription convenience and effective flea/tick products, while a substantial minority report cancellations, long shipping times and unresponsive support. Several reviewers specifically name Bravecto and report good results; conversely, at least one shelter reviewer alleges ineffective Profender and is pursuing further testing. Multiple accounts raise transparency questions about product origin and labelling. Prospective buyers should weigh lower cost against shipping time, check packaging and batch information, and consult a veterinarian before substituting medications.